Customer Reviews for Gaps Automotive & Storage
(U-Haul Neighborhood Dealer)

74 reviews

1640 W Ashley Rd   Boonville, MO 65233

(660) 672-4247

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(660) 672-4247

1640 W Ashley Rd
Boonville, MO 65233

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

RONALD COX 
Rating:
4.0

Helpful & courteous- pleasant experience.

Vera Glenn 
Rating:
5.0

Gaps tire and auto made the pickup easy. Their entire staff was professional and friendly!

Austin Edwards 
Rating:
5.0

Customer did not leave a comment.

Dena Andrews 
Rating:
4.0

Overall good place to do business.

Denis SLOAN 
Rating:
4.0

Customer did not leave a comment.

DAWN CHAPMAN 
Rating:
5.0

Very nice people to work with

Francis Perez 
Rating:
5.0

Customer did not leave a comment.

Michele Daniels 
Rating:
5.0

Customer did not leave a comment.

Lamariah Bell 
Rating:
5.0

They helped to make my experience at U Haul a memorable one

Francis Perez 
Rating:
4.0

I had to leave it before they opened to get to another appointment. They were very accommodating.

Marty James 
Rating:
1.0

Overcharged for miles and paid for a dolly and wasn't not given one

LUCAS BAUER 
Rating:
4.0

Customer did not leave a comment.

Barbara Cook 
Rating:
5.0

Make the checking out easier. Checking back in isn't bad

Robert bittle 
Rating:
3.0

The cab and inside the back of the truck were dirty. It would have been nice if they were blown out before I got it.

Adam Arnette 
Rating:
5.0

Good location.

Paul Grisham 
Rating:
5.0

Customer did not leave a comment.

Norman Coker 
Rating:
4.0

We were running a few hours behind and called the business ahead and let them know. The woman that answered the phone was very friendly and told us not to worry. When we returned the uhaul the man there was also very friendly. The business was clean and inviting and we appreciated that. I would recommend them to anyone. Thank you

john shaver 
Rating:
3.0

Customer did not leave a comment.

SHAWN SPENCER 
Rating:
5.0

Customer did not leave a comment.

JULIA NORREGAARD 
Rating:
5.0

Customer did not leave a comment.

Dan Nevels 
Rating:
4.0

Customer did not leave a comment.

DANIEL GARCIA LOPEZ 
Rating:
5.0

Customer did not leave a comment.

Karen Wiley 
Rating:
5.0

Customer did not leave a comment.

CLINTON CONWAY 
Rating:
5.0

Customer did not leave a comment.

Austin Edwards 
Rating:
3.0

Wasn't too concerned about renting. Did not go out with me to hook up trailer, check connections, or review prior damage. Basically go out back and see you later.

Kevin Cummickel 
Rating:
1.0

Customer did not leave a comment.

Alex Byrne 
Rating:
3.0

Customer did not leave a comment.

Daniel Skoufos 
Rating:
5.0

Taylor was so nice and friendly

Francis Perez 
Rating:
1.0

Second time returning a auto hauler and they don't check in the returns and uhaul tries to charge me a late fee. Gonna park the fucker right in front of their door!!

Nathanial Beers 
Rating:
5.0

Customer did not leave a comment.

M. L Cauthon 
Rating:
5.0

Customer did not leave a comment.

BRIAN SPEARS 
Rating:
5.0

Customer did not leave a comment.

Daniel Gerke 
Rating:
5.0

Customer did not leave a comment.

Clinton Gwinner 
Rating:
5.0

Customer did not leave a comment.

Stacy Flynn 
Rating:
5.0

You might sweep out the truck before renting it out and TRIPLE CHECK THE MILEAGE ON THE ODOMETER.

Jay Henson 
Rating:
5.0

Customer did not leave a comment.

MATHEW BENNET 
Rating:
5.0

Couple mechanical issues with my moving van and vehicle transporter. No fault of the owners of Gaps service in Boonville Mo. The van needs the tires to be balanced. The ride was bumpy for the entire duration of my trip. Not due to road conditions. The vehicle transporter trailer has a bad wheel bearing or brake issue. When dropping the equipment off, I could feel the heat radiating off one wheel on the passenger side. Extremely hot.

blake becker 
Rating:
5.0

Customer did not leave a comment.

LEWIS MILLER 
Rating:
5.0

Customer did not leave a comment.

Melinda Mueller 
Rating:
5.0

Customer did not leave a comment.

Kenneth Rahm 
Rating:
1.0

Because the location wasn’t open, we had extreme difficulties. When I had called ahead of time, the person I spoke with didn’t give me much information on how it would work when we picked it up since the store wasn’t going to be open, and even made it sound doubtful that I would get a truck. Then when we got there, I was having issues checking in online, so I called to get assistance and was on hold for over 20 minutes. After being transferred a second time, I was either hung up on or the phone call got disconnected somehow—trying to give them the benefit of the doubt here—and I had to start the process all over again. While I was trying to reach someone by calling back, one of the people that was with me was attempting to chat with someone online, and yet another person attempted to call the location I would be dropping off at that would be open. We didn’t get assistance from any of these for a good long while, and had multiple issues with uploading the drivers license of the driver. This was all happening while it was pouring down rain! Then when we were finally able to get what we needed to get the key from the truck, the lock was put on incorrectly and it took us a while to loosen it enough to get it off. The entire process took over an hour, and should have taken less than five minutes. Very dissatisfied with my experience on this end of it, and highly recommend you have a location that’s open on Saturday so that people can speak with someone who is present. Moving on Saturday’s is common, so I think it should be expected to have someone there, even if just by appointment.

Jesse Ivicsics 
Rating:
5.0

Customer did not leave a comment.

Daniel Nave 
Rating:
3.0

Customer did not leave a comment.

rich gehner 
Rating:
4.0

Very nice person to help me turn this back in.

JEFFERY LOCKE 
Rating:
5.0

Customer did not leave a comment.

Stacy Shepherd 
Rating:
5.0

Customer did not leave a comment.

Brian Cordel 
Rating:
5.0

Customer did not leave a comment.

Steven Kraus 
Rating:
5.0

Customer did not leave a comment.

Tom Beasley 
Rating:
5.0

I had to rent a UHaul quickly and when I reserved on-line the facility I was reserved with was closed. Abby, at Gaps stayed and waited for me to come and pick up the UHaul and was very, very kind. She went thru everything with me, even realizing I was not having the best of days. This morning she called to see if everything went well, and to assure me that things were god on their end. I can't tell you how much I appreciate her!

Marha Huckabey 
Rating:
5.0

welldone

Dennis Toalson 
Rating:
2.0

Need better training on the system. And I was told I would get my deposit back when I dropped the truck. Wrong

MICHELLE HIBDON 
Rating:
5.0

Had computer problem but stayed positive and worked thru the issue and was able to rent the trailer to me!

Jeffrey Wesselman 
Rating:
5.0

Customer did not leave a comment.

Holly Hughes 
Rating:
5.0

Customer did not leave a comment.

Michael Kelley 
Rating:
5.0

Customer did not leave a comment.

JIMMIE PEACOCK 
Rating:
5.0

Customer did not leave a comment.

Jennifer Jones 
Rating:
5.0

Customer did not leave a comment.

Mischell Wright 
Rating:
5.0

Customer did not leave a comment.

Tonya Meyer 
Rating:
5.0

Nothing, I can think of. It was very easy to load in and traveled great!!

danny groves 
Rating:
5.0

Customer did not leave a comment.

Matt Worden 
Rating:
3.0

I requested a larger trailer and was told in stock at location and when I arrived they didn’t have the item I requested and had sub a smaller trailer which needed up costing me an extra day and they was charged for 3 days. I am totally unhappy with this.

Cary Tibbetts 
Rating:
5.0

The customer service at gaps was amazing. I travel 2 and 1/2 hours to move my mother and the guys at Gaps actually went and picked up the truck for me in Columbia, which was where Uhaul had set up as the preferred location. This made the move go quicker and smoother for me. They definitely went the extra mile and I would definitely recommend them!

Ashley Sisemore 
Rating:
5.0

Truck was clean, but running condition terrible. Tires WAY out of balance & front end seemed really loose. Tires bounced so bad that 60 MPH was about top speed. Air Conditioning just barely worked. This was only a 35 mile trip & back, so I struggled thru it, but I wouldn't recommend to go on long trips........

ROBERT moore 
Rating:
5.0

Customer did not leave a comment.

Jeri Anderson 
Rating:
5.0

Excellent service. Polite and helpful.

Jason pulliam 
Rating:
5.0

Customer did not leave a comment.

Gregory Joseph 
Rating:
5.0

Lower the price???

james hanknis 
Rating:
2.0

Customer did not leave a comment.

Chris Andreasen 
Rating:
5.0

Customer did not leave a comment.

Matthew Cleeton 
Rating:
5.0

Our experience with The Uhaul family was a very positive one. We would recommend them to anyone!

LISA NIGH 
Rating:
5.0

Customer did not leave a comment.

justin derboven 
Rating:
5.0

Everything was great

letitia woodard 
Rating:
5.0

nothing

Ruth Graves 
Rating:
5.0

Seamless. Great location. Prompt communication.

john scherer 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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