Customer Reviews for Gallatin Mini Storage
(Distribuidor de U-Haul del vecindario)

563 comentarios

540 Airport Rd   Gallatin, TN 37066

(615) 451-1988

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 4:30 p. m.
  • Sáb.: 8:30 a. m. - 12 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(615) 451-1988

540 Airport Rd
Gallatin, TN 37066

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8:30 a. m. - 4:30 p. m.
  • Sáb.: 8:30 a. m. - 12 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

This particular location and the front desk clerk was soo very helpful... and accommodating, I truly appreciate that she was on top of things.. I would most definitely recommend this facility in the future to anyone looking for safe storage.. Thank you soo much, Maria

Maria R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Graylin F. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott W. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert G. 
Clasificación:
5.0

Truck was very clean and in good shape. Would rent from here again.

Ross H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew G. 
Clasificación:
5.0

El cliente no dejó un comentario.

David Y. 
Clasificación:
3.0

Although the location was ok, my problem was this wasn't the original location I was to pick up my truck and U-Haul company cost me $380 for not having my truck ready to be picked up at the location I was originally set up for! I was there 20 mins early and it took over 2 hours (1 hour on the phone) and another hour going to a different town and driving back to my location to load. I scheduled 4 hours to move my stuff out of the rental and ended up not being out till 1pm costing me $300 per contract to return keys by 12. Not to mention my movers sat for 2 hours getting paid costing me double. So, no I'm not giving u haul a good review when a company this big can't do better with informing their customers any better and costing me double! Plus a promise to credit me $50 for my troubles (which wasn't much) wasn't even done. Good luck to those that want good customer service and beware your time or money doesn't matter to them either. They get your money but don't care what they cost you for bad service. Like I said gallatin location wasn't the problem it's u haul company that has awful service.

Tess S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ginger D. 
Clasificación:
3.0

The location of the wires on the trailer are in the roll-up door track. When I opened the door, the wires got caught on the door and the tail/marker lights stopped working. You could tell that this was not the first time this has happened. I could not repair the issue so I had to delay my departure till daylight .

RICHARD N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernell A. 
Clasificación:
5.0

Friendly, fast and exceptional service.

Michael R. 
Clasificación:
5.0

Tonya worked with us and got us a truck at the last minute. Great customer service!

ESTELLE D. 
Clasificación:
5.0

The folks were very nice and helpful!

SHEILA S. 
Clasificación:
5.0

Fast and efficient

mark T. 
Clasificación:
4.0

This was not my original location for pickup was not happy about that.

DAVID F. 
Clasificación:
2.0

Next time don't advertise anything is free when it's not at all locations like the first month of storage

DELRAY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH P. 
Clasificación:
5.0

Great job for me.

RICHARD S. 
Clasificación:
4.0

Truck was dated and rode pretty hard, could use some updates. Trash under the seats of the truck when we received it. Staff at this location was very friendly and professional. Overall Experience: 4/5

Benjamin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES N. 
Clasificación:
4.0

El cliente no dejó un comentario.

HANNA D. 
Clasificación:
5.0

Rear tires had very low tread and had to be replaced in route. I don't feel this was a mistake by the dealer, but suggest that U-Haul needs a policy regarding maintenance for this item.

HALDEN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie N. 
Clasificación:
5.0

The staff are always professional, kind and helpful. It was always a pleasure dealing with them.

MARK R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAREN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher G. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENDA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN P. 
Clasificación:
2.0

Well I was charged for a dolly I didn't use but had to break the seal to move because it was taking up space I needed to fill the truck with furniture. I had to pay $1.00 per mile plus put gas in the vehicle. The brakes were bad on the truck, it didn't want to really stop. I was not impressed.

LISA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDI L. 
Clasificación:
5.0

Friendly management on site very helpful. 😃🇺🇸

PETER P. 
Clasificación:
4.0

A credit for 30 additional miles was promised by the customer service rep because we had to pick up in a different location. This was not applied to our invoice and the drop off location had no knowledge of the promised additional mile.

Jeffrey B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa P.  |  Overall Experience 
Clasificación:
5.0

Everything was perfect and affordable.

Gene G. 
Clasificación:
1.0

Don't send me emails!!!!!

Patrick A. 
Clasificación:
5.0

El cliente no dejó un comentario.

KENNETH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Laurie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John N. 
Clasificación:
4.0

El cliente no dejó un comentario.

THOMAS H. 
Clasificación:
5.0

I appreciate the ki fness and support of your team to help make my move simple and easy thank you

Theresa S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMIE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMIE R. 
Clasificación:
5.0

Show all employees what a phone is and what to do when it rings. Teach the managers how to operate what they are representing. Get your equipment and documents away from Mini Mart on Oakwood Ave in huntsville alabama Promote or at least give a raise to the lady at 540 Airport Rd in Gallatin TN who checked in your crap.

JOHN T. 
Clasificación:
5.0

I just want to add, that Tonya Is extremely inviting and personable, very professional and knowledgeable. Made the moving process so less stressful.

Michael B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel G. 
Clasificación:
5.0

No problems encountered. Agent was attentive and knowledgeable. I will use this location again for day rentals..

WILLIAM R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dianne M. 
Clasificación:
5.0

Lady at the front desk was super nice and helpful.

SHACAROLYN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina N.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jimmy W. 
Clasificación:
5.0

Awesome people at this location. This is the second time she has gone above and beyond to help me fix the problems from LA.

James M. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER O. 
Clasificación:
5.0

I'm sure the people are great but I just dropped it off before opening

Zach S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH A. 
Clasificación:
5.0

Very nice customer service

JOHN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua G. 
Clasificación:
5.0

Tonya was amazing as always. I rent trucks way more often than I would like but this location and staff are always above and beyond!! Thanks again Tonya for all you do and always being such a great help and willing to work with whatever situation should arise. That is why I wouldn't go anywhere else.

Tony T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon C. 
Clasificación:
3.0

The lady at the desk was rude and real short with me. And I needed something about a week ago, so I called and she answered and was smart again.

Chelsea H. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD B. 
Clasificación:
5.0

The lady that helped me was super nice, friendly and helpful!

Alfredo M. 
Clasificación:
5.0

Needed a car trailer in a pinch. Called to see if one was available then drove over to pick it up. Representative was super quick with the paperwork, hooked us up in no time and we completed the task quickly. I can't think of anything that would have improved this transaction.

ROBERT R. 
Clasificación:
5.0

Staff very nice and took care of checkin professionally.

ROGER K. 
Clasificación:
5.0

I've always used U-Haul for all my business needs and will keep on using them in the new year.

Gene G. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAROLDEMERSON P. 
Clasificación:
1.0

Charged extra for nothing.

JOSEPH H. 
Clasificación:
3.0

I did not drop off at airport road location.

Matt C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven C. 
Clasificación:
5.0

Thank you, Tonya for all your assistance! All my changes that occurred and you were understanding and extremely helpful.. Thanks again you facility and staff has always helped me in every occasion

Tony T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA H. 
Clasificación:
5.0

Ms. Tanya was very responsive and attentive to our needs. Very professional and compassionate at the same time.

Stella P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tina N. 
Clasificación:
4.0

Very friendly and helpful!

JONATHAN W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rick B. 
Clasificación:
3.0

Windshield and cargo area dirty

Anthony J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shirley C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alethia P. 
Clasificación:
4.0

El cliente no dejó un comentario.

ERICA W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Craig S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Traci C. 
Clasificación:
5.0

gas was a little below the level indicated on the form, which i didn't notice until after i left. staff at location were great.

Stephen D. 
Clasificación:
5.0

We had a great experience. Great communication with them!

Estelle D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Janice D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gerald H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT O. 
Clasificación:
1.0

My pick up time was for 12:30 pretty sure I chose and paid for open trailer but was told that it was local only.

David O. 
Clasificación:
5.0

Reservation process seamless....equipment ready and clean. Local agent hooked up trailer within a few minutes after arrival . Trailer performed as we expected .

RICHARD P. 
Clasificación:
5.0

Cut us a little more slack if we are a half hour late or so with the return. I was treated very kindly by the sweet lady at the facility. Very professional and cheerful. Great rental experience.

GREG W. 
Clasificación:
5.0

The truck leaked and damaged several items Cab was clean but smelled very stale & like cigarettes

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon L. 
Clasificación:
5.0

Great service!

Chadwick R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John N. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
5.0

The nice lady who was there was very helpful and I couldn't have been any happier with the service.

David S. 
Clasificación:
5.0

Great service as always Sherry is awesome!

Jeff D. 
No se han enviado comentarios para esta ubicación.

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