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JOHANNES T.
Customer Reviews for Gallart Oil Corp
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Good service & quick pick up.
kevin T.Review license and photo the day before
Miguel M.A Android app would improve the user experience.
Eduardo D.This comment is for both U-Haul corporate and this location. We booked at 20' truck on March 3 with a pick up on March 11 at 10am in Hollywood, FL, approximately 15 minutes from our home. I pre-paid the reservation which was confirmed the day before pick up at this location at 10am. When we got there, a 20' truck was sitting in the parking lot but the shop was not open. When the shop owner showed up at 10:30, we were told that, despite the paperwork in our hand, that wasn't our truck and they has no reservation for us. When I called U-Haul and finally got through I was told that our assigned pick-up was in a town almost an hour away. When I explained that it was unacceptable as 1) this was NOT the location on our confirmation nor was I told it was changed to one so far away and 2) we have movers scheduled to arrive at 12pm and there is no way we could get there and back in time. We asked why we could not take this available, un-rented truck that was sitting right in front of us at the location WE WERE TOLD TO COME FOR PICK UP, we were told no, the "system" doesn't work that way. Um, WTF? Numerous calls and being transferred from one department to another after talking with 15 different people, we were finally sent to an absolutely HORRIBLE location in a sleazy part of Miami. By the time my husband got there, the attendant was rude, insulting, and left him sitting there for 45 minutes. By the time he finally got on the road almost three hours from the time we were to pick up the truck at a pre-paid, pre-assigned location somewhere else, the check engine light came on. The U-Haul corporate scheduling, dispatch and customer service is white hot mess. Save yourself a great deal of aggravation as well as a total waste of time and money. If you must do DIY, call Penske, call Enterprise, call anybody but U-Haul. Oddly enough, their headquarters are here in SoFlo so you'd think the process right in their proverbial back yard would be better managed. But no, U-Haul is They're Awful.
Michael C.VehÃculo sucio y sin agua en el limpiaparabrisas
NICK H.Very good
Washington H.Armando rental clerk bad attitude. Truck was dirty and smelly…
ricardo P.They were so kind. Thanks
ANGEL L.Ese lugar es excelente
Nicolas E.I had originally made a reservation to pick up from this location and drop off the truck at a different location. The employer who checked me in for my pick up changed my drop off location despite me explaining to him that I had already done a reservation. When I went to drop off the rental truck I had to wait 1 hour on the phone for customer service to change the drop off location back to my original choice. Horrible experience!
Rolando P.the truck was extremely dirty both inside and outside
MELISSA A.The employee on staff was very helpful.
Dwayne J.Bueno
fernando E.Thanks a lot Uhaul 🙏
JESUS T.Exelent services!!
MICHAEL S.Was a very bad office, mirror hear was broken and owner verey unpleasent. I had a lot of problems with the helpers contracted as well
katia M.La atención no fue adecuada
Jose R.When we arrived in the first place the truck that we had alrealdy reserved was not avaiable. It was needed to go to another address and there we took an old truck without any inspection, what was a trouble in the dropp off, because we could not prove the old damages.
LEANDRO G.I could not stand close to the employee while he was using my card to charge and I can't see what his doing with the contract all the time he talk me be outside even from the window, there he also gave me another reservation early than I needed, this is why I have to call to main center office.
tamara A.The equipment was clean. Exchanged trucks do too bad brakes.
John G.Excellent experience. Everything went quick and easy.
Michael D.I had to move locations which added extra miles to my trip. In addition, the brakes on the truck are completely wasted. I had to downshift and use the emergency brake in order to stop as the brake pedal was hitting the floor. This truck requires immediate attention.
Freman P.My reservation was for 10:00, when I arrived I was told the truck was not available. I then had to go to a second location, where I was told the truck was leaking power steering fluid. The third location I was sent to finally had a truck that was a different size than what I had reserved. The overall experience was horrible.
Robbin L.The truck has a "loose steering" the A/C change the mode by itself. But the worse is that the representative told me that the truck was FULL of gas. I did not pay full attention to the fact that was NOT completely full. I lastv2 hours, i table 44 miles mainly in a highway. I put 4.76 gallons to let the gas meter to be at the same position that I received. But the U haul guy told that it was not enough. I then put 5.74 gallons until it got completely full. How can you explain that this small truck used more than 10 gallons of gas on 44 miles in a highway (Palmetto). This confirm that the tank was not completely full as the guy indicated in the inspection sheet
Luis B.Good Service and good experience
LEDIS P.Great Location. Edwin was courteous and very client service oriented, Unfortunately there is a charge for $14.00 (SafeMove) that I did not select, and would like to be refunded. Stay Safe.
hector H.Everything was perfect and have rented small trucks for years from this location .... Great people !!!
ROBERT G.N/C
JHONY C.Friendlier service and Cleaner vehicle
Ivan S.Quick to rent and return truck. The agent was very pleasant to deal with.
Charles S.Get new trucks and more wheels for “26†truck it is disgusting in there dirty masks
OSCAR J.Gentlemen sending equipment out was great but the truck was ABSOLUTELY FILTHY. It was old and beaten up. So bad in fact, that doing a walk around/inspection would have been useless. Worst truck I've rented and I've rented a lot of uhaul trucks!
DALE N.La persona que me atendió fue grosera y me trato como si yo fuese su empleado o le pedà el camión prestado, de verdad tienen que poner personas con experiencia y educación,
Edwin M.I was charged a $25 cleaning fee for a truck that wasn't spotless when I got it. I left the cabin exactly as I found it and swept the rear box after I finished with the truck. I'd like a picture of what exactly was “cleaned†that constituted at $25 charge.
Hugo Manuel R.All good
RANDALL M.FREQUENT USERS LIKE ME WILL SHUT HAVE A DISCOUNT
Jose A.Exelente Atención. Muy Contenta con el Servicio al Respecto
Mabia B.Was perfect. Thank you
Dennis W.The truck had a literal roach inside of it and empty cans of soda. The employee was not very nice and even wanted cash payment to put gas. Awful experience.
Francisco V.All perfect, very kind ur operator
JOSE C.Well the back of the truck was dirty, truck direction was horrible was turning the steering wheel to other way. But rest was fine.
YURIS P.El Sr. Es muy gentil y amable. Todas las unidades están bien cuidadas. Es muy grato trabajar con esta Agencia.
Catalina H.El servicio fue muy malo, la persona que me atendió al momento de regresar el camión, me dijo que faltaba más gasolina de la que claramente estaba marcada en mi contrato, le dije que ya lo habÃa revisado y me dijo de manera grosera y amenazante , que si no le ponÃa más gasolina me iba a ser un cargo de $40 dólares adicionales. Para no ser suficiente, el encargado de recibir el vehÃculo me grito porque habÃa un poco de polvo en la parte de atrás del camión, yo le respondÃ, que solo habÃa rentado el camión para cargar unos muebles, y me dijo de manera agresiva que tenÃa que limpiarlo. Realmente estoy muy desepcionado del servicio. No volveré a usar el servicio de ustedes
neptali A.friendly, helpful, accommodating. great experience!
Heather D.very pleased
PATRICIA V.The gentleman I dealt with had a terrible attitude. Both when I picked it up, and when I returned it. Absolutely horrible.
Rick P.Armando is always great with a smile on his face at all times. He makes my experience a good one every visit. The truth is that he is the reason why I return to do business when its need it. Overall good vibe and clean equipment.
FERNANDO N.Problem is only with my first and last name may name is Andrzej Przybysz if the Mistake is still on Your computer I have call the Police department on using may driver id.
fransisco M.Gracias por todo el apoyo
CESAR M.Armando was great help as always. I never have any problems with him. He takes good care of me every time. I will be coming back to see him if need it.
FERNANDO N.I should have double check the mileage when I first received the truck because I truly believe he overcharged but due to the fact I did not check I have nothing to go on. But the truck was in decent shape and the gentleman was very nice
Josefina E G.Rent an office,so customers will not stay under the rain during a transaction
BETHEL L.So bad and unclean, very rude the guy! I never go back to this store
DWHIGHT M.Terrible experience
Ali S.That location the charged for the mile 1,19 per mile very expensive . I was pay in other location 0.99 per mile
Sol Jose R.THE GENTLEMAN THAT HELPED ME WAS OUTSTANDING!!!! I DONT REMEMBER HIS NAME!!!! Thanks!
PAULA W.make sure there is oil in the engine, had to put oil in, windshield was filthy with no washer fluid to clean,
walter E.we will do magain
PATRICIA V.The Truck had empty cups, dirty napkins, female underwear inside and the floor of the truck was full of dirt. Also, the bed of the truck (cargo area) had a broken belt, a dirty cloth, three slices of pizza, a couple plates, rocks and screws. And I had made a reservation without the protection plan and then it was added without my knowledge last minute.
Frank E.They deliver the truck without gasoline and dirty, without light of road, and worse they call you and tell you that they will put a charge for not clean. These workers are a lack of professionalism. It's the worst location in South Florida.
JORGE S.