I called the day we picked up the truck because the air conditioning was going in and out. They put in a maintenance request and I said I would proceed since the truck was partially loaded. When I left on my 330-mile trip the A/C went out 30 miles into the trip and didn't come back on until Monday when I turned the truck in. So I had no A/c Saturday, Sunday, and most of Monday. Also, I didn't get the pack of moving blankets I ordered and I do not believe I have received a refund for the $10.Corey F.
Customer Reviews for Gainesville Self Storage
(U-Haul Neighborhood Dealer)
Gainesville, TX 76240
(Half mile East of Grand Ave on HWY 82)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8:30 a. m. - 5 p. m.
- Sáb.: 8:30 a. m. - 12 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
I wish there has been communication that the blankets and dolly that I reserved were not available so that I could have made arrangements for other equipment to help with the move. It was difficult to move the furniture without the dolly.KATHRYNN D.
El cliente no dejó un comentario.ERICA M.
El cliente no dejó un comentario.BLADE B.
El cliente no dejó un comentario.JUDY C.
El cliente no dejó un comentario.JIMMY S.
TJ is first rate!SHARMAINE H.
El cliente no dejó un comentario.PABLO D.
El cliente no dejó un comentario.RANDY D.
El cliente no dejó un comentario.amber S.
El cliente no dejó un comentario.KURT M.
El cliente no dejó un comentario.ryan B.
The employees there were extremely friendly and helpful.DON M.
TJ & her staff were awesome, they are some of the best there is. They have to be the best in the business.Tom S.
Staff is kind- helpful- friendly! Thanks you Ladies for everything!LAURI J.
El cliente no dejó un comentario.Shanon P.
El cliente no dejó un comentario.JEAN-MARC P.
nothing to improve on. service is always great at this location. I will never use anyone else but them and I do tell everyone I know that needs uhaul or a storage to go here cause they are super good and niceTAMMY L.
El cliente no dejó un comentario.MARCUS M.
TJ was amazing!!! So helpful and friendly.DOUG R.
El cliente no dejó un comentario.APRIL A.
El cliente no dejó un comentario.Christopher D.
We tried for 15 minutes to get the truck checked in through the website and it would not pick up through location services (iOS). A refund of the "convenience" fee would be appreciated. Thank you, LSLUCY S.
Service and price were great!! No recommendations from me!!KAYRA M.
El cliente no dejó un comentario.JENNIFERASHLEY H.
Slightly dirty inside and out! No litter inside though! Well maintained vehicle! Some scratches were not marked on the outside, & the ac vent was cracked, bit worked! Good service!Constance Lynne C.
El cliente no dejó un comentario.james B.
El cliente no dejó un comentario.KATHLEEN E.
The saddest thing I have heard is that Gainesville is a Medal of Honor city, but you won't allow them to give a military discounts. Shame on you UhaulEARNY G.
Everything was just fine.DAVID K.
Keep as is!!JOHN LARRY B.
No improvements needed.JAMES W.
Ensure cargo area is clean and cargo work lights are operational.Kevin P.
El cliente no dejó un comentario.CURTIS R.
Great service, and very helpful!RILEY W.
El cliente no dejó un comentario.JUSTIN N.
El cliente no dejó un comentario.Zachary K.
El cliente no dejó un comentario.VIRGIL R.
El cliente no dejó un comentario.BRADLEY C.
El cliente no dejó un comentario.KATHERINE B.
El cliente no dejó un comentario.MARY H.
System wide: The assumption that everyone uses a smartphone is a problem. I don't do business by smartphone, QR codes or any other digital tracking system. So the texts you sent never got to me. I stand with millions of other freedom loving patriots who do not want their every transaction tracked by Big Brother, like this one will be.JAMES W.
El cliente no dejó un comentario.WILLIAM E P.
There are so many issues. Vehicle was not where it was supposed to be. Dusty and dirty inside and out. 3 warning lights. When moving help cancelled, leaving me in the lurch, they didn't offer a free day or even a discount.Cindy M.
El cliente no dejó un comentario.Chris M.
Very friendly efficientRICHARD S.
El cliente no dejó un comentario.CHARLES B.
The girls in the office are great. Plus love the guard dogDebra S. | Overall Experience
Same as other comment. Not everyone is familiar with doing business online.JERRY W.
After hours drop off.KEITH H.
The Gainesville, TX store was very helpful and the rental went smoothly. We appreciate you very much. And, I want this review to include the Grapevine TX store at 3501 William D Tate (between 360 and 121 N) who amazingly helped us with a smile and much patience. Without going into the issue and explaining for a page and a half, there were items that needed to be returned and we did not want to go all the way to Gainesville to do it. Vincent and his team at the Grapevine store were amazing. They outdid themselves in courtesy, service and performance. I am so impressed that we will be back if we need another rental.JOHN V.
The ladies at this location were very nice and helpful. I reserved a truck, appliance dolly, and utility dolly; however the only appliance dolly they had was given to the customer who walked in just before me. Thankfully, there was still one inside the truck I rented left by the previous renter. Since the truck had not been inspected beforehand, there were also a lot of moving blankets inside, which the ladies willingly removed when I asked. The location was easy, and they were nice. Improvements are needed to make it a smoother transaction.Teri A.
El cliente no dejó un comentario.Timothy R.
El cliente no dejó un comentario.Matthew B.
Everything was great for me ThanksCLARENCE S.
El cliente no dejó un comentario.Crystal K.
Love this place! So very friendly & efficientNICOLE M. | Overall Experience
I did not like the elimination of the walk around damage assessment.DANE S.
The lady that works there is super friendly and helpful.MELISSA W.
TJ did a fantastic job getting me taken care of. Fast and efficient.SCOTT M.
El cliente no dejó un comentario.Cynthia R.
Mark the vehicle for appropriate damage and sweep the vehicle out before you rent it out. Also explain how to dispute damage to a customer as I had no idea until I checked in the truck.TIMOTHY R.
Very nice and helpfulJOHNNY H.
El cliente no dejó un comentario.STEVEN MATTHEW D.
El cliente no dejó un comentario.ADOLFO M.
Maybe some tires that are not maypops. The keys need to be there when its time to pick up truck. I waited an hour!! No restrooms in the store, really!!!PENNY R.
El cliente no dejó un comentario.MISAEL T.
No issue dropped off after hours!Carroll W.
El cliente no dejó un comentario.ANTHONY C.
El cliente no dejó un comentario.DON P.
El cliente no dejó un comentario.EUGENE J E.
El cliente no dejó un comentario.RONDALL P.
Very nice lady tried to help with the problems from pick up was supposed to give me a credit back on my debit card but instead charged me the credit.WILLIAM EVETTS S.
El cliente no dejó un comentario.RICKY C.
Quick easy and great service!!HUNTER M.
El cliente no dejó un comentario.Lynn M.
From my experience at this location,they are top notch in all areas of their service. I have rented trailers there twice in the past year and I honestly cannot think of anything they could improve on.The lady that runs this location takes the time to make sure you are getting good service. iJIMMIE S.
To better understand the associate and customer.. Related issues with reservations and storage space... problem with the website... don't work on license placement in download....JUAN S.
El cliente no dejó un comentario.KELLY W.
El cliente no dejó un comentario.MARK G.
Nice people to do business with.Timothy B.
TJ is an excellent representative of U-Haul. No complaints whatsoever.MARK G.
I placed a rental reservation for a pickup. Which was advertised as guaranteed ($50). Got there and I they did not have one for me. It wasted my time & money. I still have not been reimbursed. Don't lie on the guarantee. It may improve to keep your word.FAVIAN P.
Tori was so helpful since it was hard for me to back my dolly in 😊ANTONIO G.
I work with Merit Advisors and we rented a 10x20 unit. Upon measuring for shelving, we realized it was 7.5x20. I called and TJ said that it is false advertisement and the owners lie and tell people it is a 10x20 when it is really not. I asked for a discount, but she said that they would have to discount 79 other customers for the same thing, so the answer is no. This is definitely bad business! I will never professionally or personally rent from this facility ever again and will tell my coworkers/friends/family to do the same. I just cannot believe that this is the policy. It is dishonest and horrible. I will be looking for my refund.MERIT A. | Overall Experience
They put the wrong mileage for the the truck in the computer and the truck showed 100 miles more than what the entered in the computer but I still got charged for 73 miles instead of the 20 I drove.JOSHUA M.
Very nice and helpful people here.BRUCE EDWARD D.
El cliente no dejó un comentario.JAMES PRESTON P.
The rental agent was very knowledgeable about the equipment that I rented, she was also very helpful with hookup. Friendly and courteous, I have no complaints, problems or concerns about this location.RONNY S.
Lower the priceCHERYL ANN L.
Great customers serviceSHARON DENISE J.
El cliente no dejó un comentario.WILLIAM W.
Very friendly and went above and beyond to help us. Wish more U-Haul centers were as helpfull.DAVID D.
Great serviceWILLIAM C.
Let them know that the trailers do not have a jack and you need to have someone with you to hook it up it's very heavyJACKIE M.
I will never rent againNATHAN J.
Not a thing,Good service good people👍VICKIE J.
No one at office when I arrived.John L.
Everything was great. Very efficient.DANIEL B.
El cliente no dejó un comentario.Samuel B.
El cliente no dejó un comentario.Steven H.
El cliente no dejó un comentario.Tracy R.
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
¡Venedemos cientos de productos para que las mudanzas sean más simples!