Customer Reviews for Gainesville Self Storage
(U-Haul Neighborhood Dealer)

426 reviews

3222 E Hwy 82   Gainesville, TX 76240
(Half mile East of Grand Ave on HWY 82, West of Matts Motors on HWY 82)

(940) 665-6627

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 8:30 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(940) 665-6627

3222 E Hwy 82
Gainesville, TX 76240
(Half mile East of Grand Ave on HWY 82, West of Matts Motors on HWY 82)

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 8:30 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Both ladies were extremely helpful and friendly. Both insured that my experience with U Haul was perfect. I have used U Haul at many other locations and states. This is by far the best customer service I have received.

David Paige 
Rating:
4.0

The rental of the 26’ was fine. However, the next day tried to rent a 10’ to finish-tried to extend the original and wasn’t able to-app said truck was parked in front. It wasn’t. Was in chat for 30+ mins and was told did you look here? Finally called CS and was told yes get it it’s in the back. No keys in lockbox. Someone who works there, definitely dropped the ball. Thankfully corporate was able to help me. After 90 mins of crap, I got another truck. Hoping this place uses this as a learning moment and does better next time.

VERONICA JONES 
Rating:
5.0

Make this an available location for rental and return! It was not an option online or during rental which is very disappointing as it is the closest location to our home!

JOHN HAMILTON 
Rating:
5.0

They make my life so much easier!!!

TAMERA WHITLOW 
Rating:
3.0

Customer did not leave a comment.

Jamie Howell 
Rating:
5.0

Very polite and friendly service. Thank You

LUIS RESENDIS 
Rating:
5.0

Customer did not leave a comment.

ANDREW CUSYCK 
Rating:
5.0

Lachlyn & TJ are FANTASTIC to work with ! They keep the unit ready & stocked with all we customers need and have a GREAT attitude towards heading off problems that others wouldn’t anticipate. I would hire each of them!

Kenneth Baker 
Rating:
5.0

Customer did not leave a comment.

JONATHAN SOTO VALLEJO 
Rating:
5.0

Excellent service and overall experience!

CHRISTOPHER TWITCHELL 
Rating:
5.0

This is my go to U Haul place.

John Larkin 
Rating:
5.0

best uhaul ive ever used

Charles Solley 
Rating:
5.0

nothing but great things to say about the service and the willingness to help with someone who can not back a trailer. Thank you, Mike

Michael Brinson 
Rating:
5.0

Customer did not leave a comment.

Les Faulds 
Rating:
5.0

Love my Uhaul peoples

TAMERA WHITLOW 
Rating:
4.0

The truck was muddy on the outside like it had been driven through a mud puddle. I had to sweep out the back before I could load.

SANDRA BREWER 
Rating:
5.0

Customer did not leave a comment.

Ronald Downing 
Rating:
5.0

Customer did not leave a comment.

THOMAS MIKKELSON 
Rating:
5.0

The rear roll up door was sticking so I applied some WD-40; that fixed the door; but, the door could also use a handle to leverage it down so that the latch (which requires two hands) could be released and then engaged. Took two people; one standing on the pull strap in a closed position down; while another used both hands to release and then engage the latch. A simple handle would make it 70% easier.

Conrad Nerdahl 
Rating:
5.0

Customer did not leave a comment.

Eric Withrow 
Rating:
5.0

Office staff was very helpfulet's payperwork and hook up trailer.

HAROLD BAGLEY 
Rating:
5.0

Customer did not leave a comment.

Stephen Wheat 
Rating:
5.0

Customer did not leave a comment.

VERNON TUCKER 
Rating:
5.0

I thinik this was my best experience ever. The staff was professional, helpful and I will refer this gainesville storage to everyone I know. Thank you very much. Virginia Coker

VIRGINIA COKER 
Rating:
5.0

TJ and crew are the best!! They make my job so much easier. I have a lot to take care of but never do I worry about the UHAUL. Awesome job!!!

TAMERA WHITLOW 
Rating:
5.0

Customer did not leave a comment.

Edward Emde 
Rating:
5.0

This location knows how to give the best customer service! It was a wonderful e periencw!

Sam Noble 
Rating:
5.0

Customer did not leave a comment.

John Myers 
Rating:
5.0

This place is amazing!!! They made my job so much easier. I never worry about anything when I deal with them.

TAMERA WHITLOW 
Rating:
5.0

Customer did not leave a comment.

Lon Kraft 
Rating:
5.0

TJ has helped me for years when I needed U-Haul service. The equipment is always clean. I appreciate the service at.this store and would recommend it to anyone.

KAY KENNEDY 
Rating:
5.0

Customer did not leave a comment.

john coulam 
Rating:
5.0

Staff was so helpful and courteous.

ALLAN HARDING 
Rating:
5.0

great people to do business with!

MICHAEL BRINSON 
Rating:
5.0

Excellent customer service and friendly throughout the experience and quite warm and inviting, will definitely recommend and revisit

Ralph Falls 
Rating:
5.0

Customer did not leave a comment.

Corey Burgess 
Rating:
5.0

Very nice staff, cordial and friendly and respectful. Best

Bhupinder KHAIRA 
Rating:
3.0

After hours drop off took about 20 minutes to take the photos and complete the questions on my phone. It was a pain. Office closed at 5:00 pm but I wan't able to get there until 5:30 pm. No staff there so cannot comment on their service.

ROBERT K WARDEN 
Rating:
5.0

Great customer service go above and beyond.

NICHOLE THOMASON 
Rating:
5.0

Quick & friendly service. No issues with returns after hours.

Jesse Coffey Jr 
Rating:
5.0

Extremely friendly and helpful!

Chad Zeh 
Rating:
5.0

Customer did not leave a comment.

MARIA LOMAS 
Rating:
5.0

Customer did not leave a comment.

Patrick Jones 
Rating:
5.0

Customer did not leave a comment.

Doug Duncan 
Rating:
5.0

Customer did not leave a comment.

Michael Walker 
Rating:
5.0

The employees here are always nice, friendly and helpful. I've use them a couple of times!

ROBERT PRIDDY 
Rating:
5.0

Doing Fine

JAMES STEGALL 
Rating:
5.0

Customer did not leave a comment.

Frank lorne 
Rating:
5.0

Customer did not leave a comment.

Darrel James 
Rating:
5.0

Great friendly staff and no wait either picking up or dropping off! Great experience!!!

S Terry Battersby 
Rating:
5.0

Very helpful staff!

Kelly Williamson 
Rating:
5.0

Great people here! Helpful and wonderful!

Shirley Kaylor 
Rating:
5.0

Customer did not leave a comment.

LAURIE DICKS 
Rating:
5.0

Customer did not leave a comment.

NOAH HALEUY 
Rating:
5.0

Customer did not leave a comment.

LACRETIA HOSCH 
Rating:
5.0

Customer did not leave a comment.

Jimmy Smith 
Rating:
5.0

The customer service is exceptional. Very friendly staff and every time I have gone in they greet you right away with a smile. If they don't have a trailer at the ti.e I am needing one, I'll change my plans to make sure I rent from this location.

James Cudworth 
Rating:
5.0

TJ was amazing to deal with. Great customer service!

MELINDA HUTCHINS 
Rating:
4.0

Nothing can be improved this time around the service was great .....the truck was great ....... the employee was great..... easy fast service no complaints..... see ya next time around!!!

TAMMY LIVELY 
Rating:
5.0

Nice, friendly and professional staff at this location. I paid for a furniture dolly but it was not in the truck bed and I had to ask a friend to pick it up for me do that the loading crew was not delayed.

Darrell Sanders 
Rating:
5.0

Very friendly manager

Ken Lovegreen 
Rating:
1.0

There were several issues with this location. The manager was responsive to change my reservation and add coverage I refused on my original. Then after two after hour phone calls of communication he stopped answering. Now during the rental I was to lease what we thought was 4 days. The system only set one day and charged for 180 miles estimated to be used to my daughter's card. $231+ My fault for not advising we were ending two days. Which I communicated to the female there I been in contact with during this whole transaction after the manager. Next I was working and did not have my phone on the Saturday they called the references in panic claiming to report the truck stolen. We were bringing it back that day. Which we did. Now, my dayghters card was overbilled again with another charge on her account. Our total bill should have been $170 max...180 with taxes...you billed another 230 something taking her card over limit. 6 days @ 1995 and 31 miles @ 1.09/mi I called and left a message and my daughter did as well. No one has bothered to call back Today we both made two calls each and Now they Do Not Answer at all!!!! The charges are being reported to her card company since no one will be responsible and respond. That is Rude and Very Unprofessional!!! Catina Hardin

Catina Hardin 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER MORRIS 
Rating:
3.0

Customer did not leave a comment.

Tony Trammell 
Rating:
5.0

Customer did not leave a comment.

Justin Shipman 
Rating:
5.0

Best Uhaul location ever! TJ and Locklynn are awesome!

Kelly Lewis 
Rating:
5.0

Customer did not leave a comment.

Randal Davis 
Rating:
3.0

Inform renter ahead of time if there is no equipment available that was requested in order.

James Smith 
Rating:
5.0

Customer did not leave a comment.

ROY RUTLEDGE 
Rating:
4.0

Customer did not leave a comment.

Shari Stroebel 
Rating:
5.0

good

CARL NOBLE 
Rating:
5.0

TJ was extremly helpful, knowledgeable and professional. She represents U Haul well. Based on my interaction with her alone would generate a net promoter score

LLOYD MOORE 
Rating:
5.0

Customer did not leave a comment.

kyle mallot 
Rating:
5.0

Amazing Customer Service and it’s the same every time I use them !! Love doing business at this location such great customer service!!

HUNTER MAYNARD 
Rating:
5.0

Nothing at this time

Louis Stewart 
Rating:
5.0

Staff was very kind and helpful. They made sure I understood everything before I left and made sure I knew how to properly operate the trailer.

SAMANTHA CARDAMONE 
Rating:
4.0

This experience went well. Everything at the Uhaul location went fine and the employees were great. My complaint has to do with mobile check-in/online experience… Customer Service was good, but there were many obstacles to hurdle in order to finally get into the Uhaul truck. I ultimately had to end up waiting for the store to open at 8:30 instead of my original pick up time… I will definitely use this service again, just hopefully the process is smoother! Thank you

ALEX HUCK 
Rating:
5.0

Customer did not leave a comment.

Carolyn McGee 
Rating:
5.0

Customer did not leave a comment.

Geoffrey Hartford 
Rating:
5.0

Customer did not leave a comment.

HUGH CRADDOCK 
Rating:
5.0

Customer did not leave a comment.

Ken Lovegreen 
Rating:
5.0

Customer did not leave a comment.

Darrold Perini 
Rating:
3.0

Make sure rental location are actually open when reserved for pickup times and that they have all the equipment reserved instead of making your customers chase reserved equipment all over other locations.

KATHERINE BRADY 
Rating:
5.0

Customer did not leave a comment.

Michael Hutter 
Rating:
5.0

Customer did not leave a comment.

Robert Acker 
Rating:
5.0

Great place and great people.

Charles Moore 
Rating:
5.0

Customer did not leave a comment.

Charlene Marrs 
Rating:
5.0

Customer did not leave a comment.

BRANDON DOUGHERTY 
Rating:
5.0

Customer did not leave a comment.

Michael Hutter 
Rating:
5.0

The transaction couldn't have been easier; equipment was very clean and safe. The manager is the best!!! I would highly recommend this business to anyone.

KAY KENNEDY 
Rating:
3.0

Truck had an active leak / previous leak of the Driver Side front wheel hub. Noted in pre-trip, but no recommendation was given on exchanging truck. On-line requested 24 blankets; at time of check-in the clerk stated she could only give me 18 (Bag of 12 and 6 loose). When we started packing/loading; the Bag only contained 6 for now a total of 12...not 18 or 24.

JACK MORELOCK 
Rating:
5.0

Customer did not leave a comment.

Misty Duke 
Rating:
5.0

Customer did not leave a comment.

Kevin Walker 
Rating:
5.0

Very professional and pleasant staff

ROBERT McCASLIN 
Rating:
5.0

Nothing! Everything went very smooth!

Michael Hutchins 
Rating:
5.0

Excellent customer service. Highly recommen this location.

ERIC HEIM 
Rating:
5.0

Customer service was excellent....lady was very nice.....

PIPPA FENNELL 
Rating:
5.0

Customer did not leave a comment.

keith sikes 
Rating:
4.0

Customer did not leave a comment.

Doug Wright 
Rating:
5.0

TJ and get Team are the ABSOLUTE BEST to work with. They take out the stress for every rental! I tell everyone in need of a rental about them!!!

EVERETT MATTA 
Rating:
5.0

The girls in the office are great. Plus love the guard dog

Debra Stern  |  Overall Experience 
Rating:
5.0

Love this place! So very friendly & efficient

NICOLE MANLEY  |  Overall Experience 
Rating:
5.0

I work with Merit Advisors and we rented a 10x20 unit. Upon measuring for shelving, we realized it was 7.5x20. I called and TJ said that it is false advertisement and the owners lie and tell people it is a 10x20 when it is really not. I asked for a discount, but she said that they would have to discount 79 other customers for the same thing, so the answer is no. This is definitely bad business! I will never professionally or personally rent from this facility ever again and will tell my coworkers/friends/family to do the same. I just cannot believe that this is the policy. It is dishonest and horrible. I will be looking for my refund.

MERIT ADVISORS  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top