Customer Reviews for G Mart Convenience
(U-Haul Neighborhood Dealer)

Rating:

4.0

To be continue as well every served.

Rating:

1.0

The back of the truck was not clean from the previous customer, but was completely clean when I brought it back yet I still got charged a $25 cleaning fee. So I guess stop charging people to clean a clean truck

Rating:

1.0

Our truck had a dead battery. There was no utility dolly inside even though we paid for it.

Rating:

5.0

Great guy to pick up the unit from

Rating:

4.0

Very friendly service from the dealer

Rating:

3.0

Brakes were not good and there was water in the uhaul that made my stuff wet

Rating:

2.0

Vehicle was very dirty inside. People at shop were some how friendly.

Rating:

1.0

It wasn’t clean when we pick it up but they charge us for cleaning

Rating:

4.0

The customer service is excited this location.

Rating:

5.0

It seems pretty expensive. Had it for 2 hrs and almost cost $135.

Rating:

5.0

The Uhaul rep/store owner was very helpful and kind.

Rating:

1.0

Overcharge paid 120 for 2 hours of rental

Rating:

1.0

My experience with G Mart Convenience was disappointing and has left me feeling frustrated. Despite thoroughly cleaning the Uhaul and inspecting it with their representative, they still charged me a cleaning fee. Initially, they promised reimbursement, but it's been almost three weeks, and I've received no response or refund. Their lack of accountability and failure to honour their commitment raises serious doubts about their integrity. I strongly advise against using G Mart Convenience, as their untrustworthy business practices are concerning and reflect poorly on their professionalism.

Rating:

2.0

The vehicle was very poor mechanically. Made loud noises, steering defected and breaker were bad. Could not drive past 50 km per hour or the vehicle would not maintain the road

Rating:

5.0

The fuel level was very low. I had to immediately refuel the vehicle. I has to guess how much gas I was going to use ahead of time.

Rating:

1.0

The contract is not closed and I have been charged the entire deposit money because the vehicle was stolen. How is a customer at fault in this? My job is over the moment I followed the instructions from the merchant and dropped the key in the key biz as advised by the merchant and the merchant even confirmed he saw the cctv footage. Pathetic experience so far.

Rating:

2.0

Took almost 45 min to check in and get keys

Rating:

1.0

I will never ever recomment this location to anyone. The guy is very rude and scaring me by telling that he will cancel the reservation whenever i ask him anything

Rating:

2.0

The vehicle had a bad smell, so I had to open the windows to be able to use it. I was charged extra $25 for cleaning without authorization. The vehicle was inspected when I brought it back and I was not told the vehicle required cleaning. There was nothing really to be cleaned. This is a rip off and unacceptable and unprofessional.

Rating:

5.0

The guy who gave me the truck was very helpful and friendly. Good work buddy !!

Rating:

1.0

I came to pick up the truck at 12:30pm but arrived around 12:37pm and on the door it said that they would be back at 2pm. Tried to call both the store and uhaul counter and no response, So I came back at 2pm, the owner lied and said that he had left the property at 12:45pm but that was not the case as I question him about it. Again claiming that he was there at that time when I had watch people come to the front door and leave because it was locked until 1:10pm. Even after his son was at the store with him and he said that they left at around 12:15pm, and all I got was a sour sorry for losing 2 hours of my booked rental time. Overall very poor experience with this location based on the lie that was said and claim that he was surely there and that the service was very poor taking a very long time even when he knew that I was on the clock because of his actions.

Rating:

5.0

You charged me $25 cleaning fee but the van has never been cleaned it seems, there was dirt caked on and pet hairs all the way from cargo area to the driver seat

Rating:

5.0

The only thing we had a problem with was that one of the tires was flat, which just required a stop at the gas station a few minutes away. Not guys fault. The gentleman that runs it was so friendly and helpful.

Rating:

4.0

The vehicle worked well. But the truck cab was quiet dirty. No garbage just dirty.

Rating:

1.0

This location cannot handle any more than one vehicle. Both on pick up and return I had a long wait.

Rating:

3.0

There was chewed gum in the cup holder, and a sock in the back of the truck. 136 dollars seems extremely high for 4 hrs

Rating:

2.0

Hard to get to and closed

Rating:

4.0

Thank you

Rating:

2.0

I had made a reservation online. When I arrived at this location to pick up my vehicle, the owner seemed to add other options I did not ask for. Thankfully customer service was able to redact those charges.

Rating:

1.0

Extremely disappointed and out raged! From the beginning I was given incorrect miles rate to start with as 0.69/mile is what I was told, then had to pay 0.99/mile, the store guy said the truck has damages, yet I insisted to check it and found the front bumper was beaten up, seems he wanted to cover up something, so when I told him about it and he said "oh don't worry about it" so that was a trap and good I insisted to check, he charged me protection coverage which I didn't ask for as my own insurance coverage has me covered, I guess he wanted to cover up some mess was done to the truck using my protection coverage "that's phishing" like random fraud hacker. I also took pics of the dash board before and after miles with total of 24 miles, he wanted to charge me for 38 miles, he had my credit card details regardless of the evidence I provided because he didn't even bother to look at the dashboard, I had to call customer service to get refunded, even when I questioned his actions and dishonesty he insulted me and kick me out of the store to cover up for the 15 miles and other fraud actions he wanted to charge me with no reason. I consider this as "THEFT", I really hope that the U-haul company will stop the truck rental business with this store as I have no longer a bit of trust in this rental process to give my Credit card to a fraud person and cheater such as this store who has all the control to throw in numbers and take my money with no right. PLEASE open an investigation, I got pics and evidence to support my claim and I hope U-haul will end this fraud actions made by this store and anyone like him. Overall, this was a nightmare dealing with U-haul despite being a regular customer to U-haul. I spoke to the U-haul customer service Toll free number and asked for a manager, they said wait for the district manager to contact, I hope to get that call and get compensated for the disrespect, humiliation and fraud I encountered with the store, also never let any customer fall into the same trap by using this store, all I ask new customers if you insist to use this store 1. Take pics of the dash board before and after. 2. Calculate your miles because he will charge you the miles he want to as he has you credit card so you have no control. 3. Double check the truck before you sign. Goof Luck!

Rating:

5.0

Do not need 10 of the same email.

Rating:

1.0

- Fix lock box (I was unable to return vehicle at my desired time.) - Staff member was generally rude. (Attempted to give away my reserved vehicle 2 minutes after I confirmed I was en route to location for pick up. While picking up vehicle, staff paused to assist other customers with lotto tickets and purchases. Upon returning was providing correction to my parking before I had stopped moving the vehicle / assuming I was a different customer) - COVID protocols were inconsistent. No sanitizer available. Staff member inconsistency in wearing masks, mostly under chin/nose out,)

Rating:

2.0

The owner who helped or tried to help sent me 4 e mail confirmations. He asked for a third person with a phone number. I have rented several vehicles from your company and never been asked for a third party number. He never asked the questions if I required extra equipment. It took 20 minutes for him from start to finish. Was not happy with this. It should have been easier than this. I think that I was over charged. $70 for 2 hrs. Is he pocketing the money.

Rating:

5.0

Great guy at the desk

Rating:

5.0

Very friendly person runs this small location. Great service

Rating:

5.0

The representative at the location was excellent. He was fast and efficient and very pleasant to work with.

Rating:

2.0

Agent was very slow and did not provide good reception show knowledge of the process.. compared to the Barlow trail location this location is way below par in service

Rating:

5.0

Super friendly and professional service and great advice

Rating:

3.0

One thing i dont understand is why i was charged 59 cents a km when the rates say 49 cents for a van online. Also, i think the van should come with a full tank of gas. What if i had a lot of driving to do? I dont get rembursed if i leave more gas in it then there was when i pick up. So im limited to a gas tank half the size and range unless i want to risk leaving too much gas in it which i dont get credited for. Plus i used the guide to estimate how many litres to put in and it was slightly short.

Rating:

5.0

all service excellent

Rating:

1.0

U-Haul system was unable to pull up my reservation for over an hour. When it did, I was unable to remove the CDW add-on due to network issues.

Rating:

5.0

The representative was excellent to deal with. He was prepared, courteous and helpful! Thanks G-Mart!

Rating:

5.0

Great customer service. Even when the computer was slow to pull up the reservation, the service was friendly and helpful.

Rating:

3.0

U-Haul is a bunch of crooks it says 1995 per day then you add on all these other charges that are no need of and end up costing over double what’s wrote on the van or truck even if you only have it for an hour or two out rages not pleased with u- haul at all never use them again

Rating:

5.0

The only issue I had was that I booked online and it was not made clear where the pick up was. I had asked for the one near my home and did not know until I went to the wrong pick up place. Otherwise the gentleman at the smart was wonderful.

Rating:

5.0

Only problem I had was with where the van was parked. The van was parked nose towards the building, at the extreme right of the small parking lot. There was a vehicle parked close beside it and poles behind and along the sides of the lot. It was a tight squeeze backing it up. We’d had quite a bit of snow lately so it was hard to see where the boundaries of the lot were.

Rating:

5.0

more parking space, but that is all.

Rating:

5.0

The representative was very courteous and explained all the details and made the experience pleasing.