Let you upload photos instead of in app camera use
Elisha B
Customer Reviews for Furniture World
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Pickup was for 8am. I wasn’t able to pick up until 10am. Before leaving, logging some before pictures wasn’t possible since upon taking the picture through the app, the app would not load pictures. For how new the truck was and for being under 20k miles, the sticker on the side said smooth ride. I thought I was driving an older flatbed truck from the 90’s that would not stop shaking. It was either a badly balanced drive line or the front and rear tires are not as balanced as they should be. The shake was bad enough that every cup holder in the cab was useless and I hope non of my items were damaged in the move from the shaking. Other than that, the truck was very clean.
Anthony NThe 24/7 pickup process is a joke. U-Haul used to be convenient and easy. The whole process is annoying and impossible. Myles is the only reason I didn’t say fuck it and walk away.
JASON SThe truck was full of mud and grass. Mud on the dash, floorboards, side panels, and a lot in the back.
BRIAN REasy to deal with
David PWorst experience ever. I couldn’t get the lock to work and had to spend 45 minutes calling U-Haul 3-4 time. A local employee said the lock “always stick” but refused to help us.
Shannon EThe truck should have been full of fuel . It looked like I was charged an extra $20 when I turned it in. I turned it in with the same amount of gas that it had when I picked it up. I was told that’s how I should return it.
SHARON BThe service at the facility was great. The vehicle was low on air in one tire. I received a call 2 days later asking why I had not returned the vehicle even though I returned it the same day, 2 hours after picking it up.
DENNIS CLocation had no information about the services that were billed, somehow I was overcharged but as they had no information about it they couldn't help. Suggested it was a "deposit" that would be returned at truck return, then almost didn't give me the equipment that was rented with the truck, then almost gave me the wrong equipment
CHERYL MEverything was great.. No complaints Very friendly no hassle truck rental
brad sMake sure the inside of the cargo area is clean before the next customer receives the vehicle. Have the mirror tool available to the costumer for proper adjustment of the mirrors prior to leaving the rental facility.
SCOTT FEasy place for pickup.
Marcy WThey were new, they didn’t know what they were doing, took over an hour to get checked out. Had to change everything and reenter everything that had already been done online previous to pickup. Pickup location was changed on me from original one I had put in online and the blankets I had rented were not at location and had to drive to the location I had originally listed as pick up location, just to get blankets. Took a great deal longer running around and people not knowing what they were doing. Everyone was really nice and pleasant, so that was nice. Truck was extremely loud to drive unlike past hauls I have used, made the unsafe loud noise alert come on my watch a number of times throughout the drive and that was without the additional air conditioning or heat noise.
Evelyn T