Include the additional rental equipment like dolly, furniture dolly and moving blankets. If not available or if there’s any issue call the customer to not be surprised especially when it is a late night pickup
Pedro R
Customer Reviews for Furniture Plus
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff was great! If I ever need an u haul again I will be contacting Furniture Plus! Great U-Haul van!
Lisa VOverall great the two gentlemen that helped me out where really great!
Richard WExcellent
victoria hWill rent again soon excellent renting experience
victoria hOur U-Haul truck ran well. However, a previous renter of this truck had obviously moved in inclement/rainy weather. The cab interior had caked-on mud on floor mats and inside doors. We vacuumed the cab, but were unable to remove the dried mud. This truck needs to be 'hosed-out'. There was also a lot of dried mud on truck exterior.
PAULETTE EThe gentleman that helped me was top notch which was especially appreciated as I wasn't feeling that great with Afib.
MICHAEL SVery courteous professional great experience
janice bGreat customer service experience and it was so easy to reserve online.
Marvin VThe equipment had a nail in the right rear tire. I did report it
Shirley WThey did not close my contract until a day after and I had to dispute an extra charge.
Erick RCustomer service was Courteous courteous and Registration was great, Picking up Equipment was sufficient and professional
ELTON JAlways give the customer a topped off tank of gas instead of the level the prior customer left. 🤔
Kelly VI have used Uhaul my whole life for both my own moves and helping friends and family move. That being said, this is by far the worst experience I’ve ever had renting a truck. Everything from start to finish was extremely unpleasant and uncomfortable. My entire move was compromised because of the issues brought on by this rental. I would like a representative to reach out to me about the experience. Thank you.
ALEXANDRIA SJust let customer know that if they are picking up or dropping off after hours and don't have a smartphone they can call to get help from Uhaul customer care.
Alma EWonderful and easy to handle it.
Linda KGreat people here, Cesar is the best.
Dominique LThe guy that helped is an awesome employee
JR kVehicle had pet hair in it. Wasn't cleaned out prior to my rental
Maurice RFrom Pickup to delivery, everything was smooth.
Andrew SThis place has been great to work with. They go above and beyond
Jessica DNothing
rosa sN/A
FERNANDO CI was given no paperwork and email that I can only get into one time I only drove 42 miles and was charged extra for 60 miles
Danela HN/A
Michael MCall customer ahead of pickup to let them know that an item they wanted with the rental is not available
HENRY H24/7 service not available due to location not checking in and cleaning trucks. Wtf
Robert HThey made sure the truck was disinfected well before another use. Friendly. Was very well taken care of here!
TERI TEverything was perfectly done. She was so helpful!
Charquita RNice clean rental truck and ran great ! Thank you.
Alex BThere was glass on the passenger seat from a break in when I rented the truck. Please pay attention to the cleanness of the trucks. Other than that everything was wonderful.
Tammy RForrest was efficient, knowledgeable and friendly. I had a very pleasant experience.
RICHARD CGreat customer service.
SANTIAGO EGood service, good environment. Felt welcomed. Easy parking for the big 26 foot truck we were dropping off.
Jaime Rthe store people are nice but the truck was too dirty... there was mid everywhere i had to use all my sanitizing wipes on the dash and doors ans steering wheel.
DESIRE MNone
Amador BEverything went well at this location, but I did have to wait for the agent to return from lunch before I could pick up the truck. That would not have been any problem, however I had traveled by train for over an hour to get there. Other than the wait, everything went very smoothly and the agent was helpful.
James AExcellent customer service....thank you
Valencia PEverything was great! Easy pickup.
Carlos AThe truck was disgusting inside and out. I had to wash down the steering wheel down because it was too sticky. The windshield was caked with bug guts, the driver door looked like someone poured a coke down the side of it and someone spit their pistachio shells all over the inside of the cab. IT WAS GROSS
Deanna CCheck the air conditioning before you drive off as it may need servicing. I had a very long 5 hour drive with sub-part a/c through the heat wave.
Douglas Gexplain terms and conditions, we were not told we needed to ask for 24hr rental we thought it was automatic. and I was told I would only get changed another day fee of $29.95 and I got charged 59.95? not fare.
LUIS LThe cost was to expensive
Kenya JThe drop off location was conveniently near my new apartment. Even though the location was closed i could tell it was a drop-off location because there was 2 more uhal trucks there. I was able to use the app. Very easy to use! The temperature in my new town was super hot but i still managed to fill the tank up with gas then I walked home afterwards. They key drop box was hard to find but locals helped me locate it.
Alfonso GN/A
Michael CWash the rental trucks, clean the interior.
Wayne GAppt was at 1pm. Arrived on time and was advised the truck was still out with the previous renter, who was supposed to bring it back by 11am. Was told that the nearest truck matching my reservation was at a location 15 min away. I was also told that my location did not offer any compensation for the delay. I would have appreciated a call or email 15-30 min before my appointment to let me know that my reservation could not be timely met. I would have also appreciated some sort of compensation for the error (free mileage, comp the dolly rental, $ off my total bill, etc.). While the staff was courteous and professional, I did not feel like my time or business was of importance to the agency.
Courtney CGreat overall service one of the trucks however A/C blows only is defrost not front at all. But I know it happens. This is not a complaint whatsoever. I will definitely recommend it. Great customer service
William HThe worst part of my moving experience was trying to acquire a truck from U-Haul the online system is horrible and not reliable
tarqueenia eThere was no urgency to get customers in an out fast
maria bEverything was great, Super fast and easy to get the truck, very friendly. Highly recommend this place if you ever need to rent a Uhaul
Lisa MAt this location they don’t care about cleaning the trucks .
Emiliano TI reserved a furniture dolly, a utility dolly, and a dozen furniture pads. As I did mobile pickup and it was several hours before the location opened, I had to pre-pay for everything. Once I did that and got in the truck, none of the equipment I rented was in the truck. After talking to customer service on the phone, my only recourse to get the equipment I needed was to drive 20 miles out of my way to Lancaster to pick up the equipment, which cost me time on my move as well as put me over the mileage limit for the rental, which I had to pay for as well
Brett SEverything you guys did for us starting from the phone call and getting information on renting a U-haul to renting it back to you guys I thank you and appreciate your guy’s support!
RICHARD SThe service man (Forest) was extremly helpfull in getting the truck and paper work in order for me. I also spoke with Danny at the Palmdale office and he went above and beyond to assist me in getting the rental. Great people to work with.
Colleen JFast and easy pick up.
MARCIA SNice and friendly people...we definitely recomend A+
alyssa vNot a good area of town
richard dPoor customer service
CHRISTIAN ACesar was pleasant, efficient, and knowledgeable. We had made our reservation online and everything was clean, gassed up, and ready to go upon our arrival. A Very good customer service experience.
John NMy vehicle was not ready at the time I was promised it would be ready. I did 24/7 check out and it did not work. I had to wait over an hour for the store to open to get a truck.
Jennifer A