Customer Reviews for Fultondale Mini Storage
(U-Haul Neighborhood Dealer)

379 reviews

2403 US Hwy 31   Fultondale, AL 35068

(205) 841-7382

Office Hours

  • Monday - Friday:
    9 am - 12:30 pm / 1:30 pm - 5 pm
  • Saturday - Sunday:
    Closed

Services at this Location:

Contact Us

(205) 841-7382

2403 US Hwy 31
Fultondale, AL 35068

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 12:30 pm / 1:30 pm - 5 pm
  • Saturday - Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

marchand tarrance 
Rating:
3.0

The location was closed on a Saturday and the self checkout option kept freezing and having errors.

Tankiya Williamson 
Rating:
5.0

Customer did not leave a comment.

Raymond Bischoff 
Rating:
5.0

Customer did not leave a comment.

Claudio Antunez 
Rating:
4.0

Customer did not leave a comment.

Randal Smith 
Rating:
5.0

none

johnny james 
Rating:
3.0

Office wasn’t open but an employee of U-Haul was picking up a trailer and took my info and turned it in to someone. He was very helpful

donald neely 
Rating:
4.0

Customer did not leave a comment.

Michael Doss 
Rating:
5.0

Customer did not leave a comment.

Erik Hedberg 
Rating:
5.0

Customer did not leave a comment.

Jean-Marie Breed Malinowski 
Rating:
5.0

It was clean but it had a strong smoke smell.

Alex Ricalday 
Rating:
5.0

Customer did not leave a comment.

Teresa Sims 
Rating:
3.0

The fuel gauge on the truck I rented was not functional.

Stephan Scott 
Rating:
5.0

Everyone was very very nice

EVA JACKSON 
Rating:
5.0

Customer did not leave a comment.

Ginger Albritton 
Rating:
5.0

Customer did not leave a comment.

James Southern 
Rating:
4.0

The truck was aweford it seen like it was going to cut off. It was a terrible ride.I was told they had just checked it out but I can't believe that.The person I spoke with was very nice but I should've stuck with my 1st choice and not take that free upgrade.

Barbara Calloway 
Rating:
5.0

She is very professional and helpful. Thanks for my experience with this agent at this location!

Andre Walton 
Rating:
5.0

Customer did not leave a comment.

Tammy Ridley 
Rating:
5.0

The Office Manager Brooke, was absolutely amazing. Her energy was infectious. She was very thorough and helpful. Brooke is definitely a great asset to your company. Kudos to her amazing customer service.

Shanita Paige 
Rating:
5.0

Customer did not leave a comment.

Kelvin Edwards 
Rating:
5.0

Excellent services

Kelvin Reyes 
Rating:
4.0

Customer did not leave a comment.

David Foster 
Rating:
5.0

Customer did not leave a comment.

Kelvin Edwards 
Rating:
5.0

Customer did not leave a comment.

Tiara Riley 
Rating:
5.0

Customer did not leave a comment.

Terri Lindley 
Rating:
5.0

The associate was friendly fast and courteous with the rental process. I will definitely rent from this location again

Tamika Heard 
Rating:
5.0

Customer did not leave a comment.

Scott Kitchens 
Rating:
5.0

Customer did not leave a comment.

John Hartson 
Rating:
5.0

Job well the agent was very helpful

eliane latham 
Rating:
5.0

Customer did not leave a comment.

joesph king 
Rating:
5.0

The owner was very friendly and helpful. I really appreciate her walking me through the online process. I would 100% recommend this location. The rental truck was dirty in the cargo area. We don’t want to put our stuff in it and had to clean it out before we could use it.

NADRA AUSTIN 
Rating:
4.0

Customer did not leave a comment.

Keleigh Caradine 
Rating:
4.0

The uhaul app would not work,so it took almost an hour on the phone trying to get help. App kept saying it couldn't locate our location. The facility was nice,but I wouldn't recommend renting different than their non traditional hours. When you have a day of moving planned,an hour is a long time to waste.

Richard Giles 
Rating:
5.0

Brooke was very professional ,

LON THOMAS 
Rating:
5.0

The manager works with you and she's very informative about their company and the trucks. So what ever you need they're willing to work with you. I will rent from them again. Because I was looking for a truck and was given the run around and she helped me out.

Lisa Bailey 
Rating:
5.0

Not charge so much for miles around the same area

Lee Cusimano 
Rating:
5.0

Customer did not leave a comment.

Elvin Skipper 
Rating:
4.0

Customer did not leave a comment.

anthony borrow 
Rating:
5.0

Customer did not leave a comment.

Regina White 
Rating:
1.0

This location sent me out with a 6x12 enclosed trailer that had a messed up axle and a tire ready to pop. They have not answered my phone calls and are still trying to charge me for the rental. I had my wife and little kids with me I’m just glad that it didn’t cause us to wreck.

Daniel Varner 
Rating:
5.0

Customer did not leave a comment.

Steven Davis 
Rating:
1.0

2 hour delay on my pick up, and the person was not at the u haul location to give me the keys to the truck. no a good experience

Alyson Farley 
Rating:
5.0

Sweet lady she was amazing

Chaunte Wagner 
Rating:
5.0

Customer did not leave a comment.

Tonya Woods 
Rating:
5.0

I am a regular customer. Renting sometimes twice a week. There should be some kind of discount or better rates for regular customers.

JANET COLLIER 
Rating:
5.0

Customer did not leave a comment.

William Terrell 
Rating:
5.0

It at three quarters of a tank when I got it. I made sure to fill it up for the next person.

David Calhoun 
Rating:
3.0

The truck had a "bad" smell and it was very old.

Martha Ayala 
Rating:
5.0

Thanks for everything! Great customer service!

Cheyanne Shackelford 
Rating:
5.0

Customer did not leave a comment.

Salvador Pina contreras 
Rating:
5.0

Customer did not leave a comment.

joan Bowen 
Rating:
5.0

Customer did not leave a comment.

Emma Pitt 
Rating:
5.0

Customer did not leave a comment.

Jason Brakefield 
Rating:
5.0

Customer did not leave a comment.

Bobby Wright 
Rating:
5.0

Customer did not leave a comment.

RUSHIT KOTHARI 
Rating:
4.0

Fultondale was closed on Sunday. The app would not let us return it there due to the app showing returning to Bay Minette even though contract said Fultondale. Took lots of pictures and called Fultondale site and left message. They did send email later that day confirming the return.

dennis bozeman 
Rating:
5.0

We got there just before the location closed, after not getting our reservation at the location we had originally reserved it at. The staff member there was very sympathetic to the difficulties we'd faced and incredibly helpful, when I know she was ready to go home on a Friday evening.

Charlie Bodiford 
Rating:
5.0

Nothing all good

James Harvill 
Rating:
1.0

Customer did not leave a comment.

Latisha Allen  
Rating:
5.0

The staff was super friendly and helpful and the equipment was very clean!

Shannon Godsey 
Rating:
5.0

Customer did not leave a comment.

DARIUS CANTY 
Rating:
5.0

Very Friendly Staff

corey CAMPBELL 
Rating:
5.0

Best uhaul manager in the state. Makes renting your trucks a breeze.

ANDREA TRANI 
Rating:
5.0

Give this manager a raise. Office full of customers, people outside needing help, phone ringing, and she’s as polite, helpful, and calm to every single one of us. Amazing worker. Several of my neighbors switched from the abusive treatment by carmena (?) at 800 28th St N, Birmingham, to this Fultondale, AL, US 31, and had thought of using Metro Truck Rental or Budget.

ANDREA TRANI 
Rating:
5.0

Customer did not leave a comment.

Chris Austin 
Rating:
5.0

This is the best run uhaul in Jefferson County. Always clean, always ready for your rental needs, always a speedy pickup & dropoff, always a polite and professional office manager. It ads 14 miles to my rental to use the US 31, Fultondale, AL, location, but the uhaul at 800 28th St N, Birmingham, AL, is so horrible to use, I not only don’t use it, I tell my neighbors at the neighborhood HOA meetings not to use 28th St N either. This uhaul is less than one mile from our neighborhood. The manager, Carmena is her name I believe, is the nastiest, over aggressive, insulting, argumentative, employee of any company I’ve ever encountered. She says you stole the handtruck when you never had one in your rental. She charges for gas when the truck is returned with the exact amount of gas in it. She makes you wait for her even if the store is empty and she’s not on the phone. This was done to me and to 4 others in my neighborhood. I’ve urged them to review or call also. Hopefully, she can been transferred to some other uhaul or at the very least, retrained. My next alternative is to report this 28th St., North U-Haul to my 2478 friends on Facebook. Please do something about it we don’t enjoy paying an extra $30 because of her bad behavior.

ANDREA TRANI 
Rating:
5.0

Customer did not leave a comment.

Aaron Clark 
Rating:
5.0

Customer did not leave a comment.

Rebecca Handerhan 
Rating:
5.0

If it is not broken, and it is not, don't fix it. Associate was excellent and my experience was above average.

Bobby Plummer 
Rating:
5.0

Nothing at all. It was an effortless experience which is what you want after being exhausted from moving :)

Randi Caldwell 
Rating:
5.0

Customer did not leave a comment.

Gillian Mburia 
Rating:
5.0

I’ve rented from several locations based on availability. This is by far my favorite. Brooke is amazing!!!!

shae beard 
Rating:
3.0

Where the trucks are to parked it's not enough light.

genista roye 
Rating:
5.0

Easy location office clean and staff very friendly

Charlotte Brown 
Rating:
5.0

NA

ADRIEN TILLMAN 
Rating:
4.0

Customer did not leave a comment.

Wally Armstrong 
Rating:
5.0

Customer did not leave a comment.

Ali Henson 
Rating:
5.0

Customer did not leave a comment.

Joseph Watkins 
Rating:
5.0

Keep the manager, Carmena, at UHaul Uptown, 800 28th St N, Birmingham AL. That will bring many more customers to this perfectly run and managed location. The Fultondale UHaul kept me from switching to Metro Truck Rental, after the horrific abuse from Carmena.

Andrea Trani 
Rating:
2.0

Customer did not leave a comment.

Halle Witcher 
Rating:
5.0

She was very helpful and fast

Gary Reaves 
Rating:
3.0

Customer did not leave a comment.

Brian Jernigan 
Rating:
4.0

Customer did not leave a comment.

Lockwood Miller 
Rating:
3.0

Customer did not leave a comment.

Brian Jernigan 
Rating:
5.0

Customer did not leave a comment.

Mark Osgood 
Rating:
5.0

Customer did not leave a comment.

LINNIAR PLUMMER 
Rating:
5.0

Customer did not leave a comment.

Kevin Plunkett 
Rating:
4.0

The drop off location person attempted to help with having the drop off charge removed but to no avail.

James Miller 
Rating:
3.0

Customer did not leave a comment.

Susan Spain 
Rating:
5.0

The section in Fultondale need a second employee to help when the other staff is out picking up service equipment customer don’t need to wait.

Angus Frederick 
Rating:
2.0

Our issue was with the uhaul online set up. We signed up and chose a location in Gardendale called Moore Storage, our email reservation confirmation showed Moore Storage. We were supposed to receive a phone call from someone with Uhaul Thursday night to confirm the location and time with us for Saturday at 8am. No one called. We did the online check in and it said Moore Storage so my husband drove there and when he clicked “pick up my truck” it changed the location to Fultondale Mini Storage. I tried to call the customer service number and sat on hold. He finally just went to fultondale mini Storage. It was incredibly frustrating to have to change locations for no reason (Moore Storage had the correct rental we had requested, however our uhaul account wouldn’t let him check in there.)

Charles Cary 
Rating:
5.0

Customer did not leave a comment.

Alexis Tooson 
Rating:
3.0

Customer did not leave a comment.

Nathaniel Howell 
Rating:
5.0

We originally selected Vestavia as our pick up location because it's closer to home but we were moved to this location because of availability. The lady who helped us was so kind and efficient. I wish I knew her name but she was great, much better than the experience we've ever had at Vestavia.

Lance Hamff 
Rating:
4.0

Customer did not leave a comment.

William Pinyan 
Rating:
4.0

Brook the local U Haul rep did a fantastic job and was extremely helpful and friendly

Tony Stacey 
Rating:
5.0

It was great.

Meredith Pearson 
Rating:
5.0

Customer did not leave a comment.

Tommy Strickland 
Rating:
5.0

The young lady at the front desk has excellent customer service. She was very helpful and nice. I would definitely recommend this location to friends and family.

Krystle Williams 
No reviews have been submitted for this location.

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