The shop isn't staffed early in the morning even when in-person reservations have been requested days in advance. The online check-in process is non-existent in terms of accessing the keys needed to open the vehicle. The person who eventually showed up acted like it was my fault for not booking properly. He even tried to blame his cracked phone for his incompetence. On top of it all, I had already declined the insurance because we were only going a couple miles total moving a few large items. He tried to have me sign for the insurance anyway and then claimed that it was MY mistake: "it's easy not to notice you've checked the box". That's garbage because I have screenshots of my reservation receipts and online check-in invoice. On top of it, the windshield was filthy and hard to see out of, creating a safety hazard. The cargo box was unlocked all night and the utility dolly we rented was just sitting in there, ripe for the picking. I really can't say anything positive about the experience here. The 10' box truck was even parked on the edge where there was no accessible curb to safely drive out of. If I hadn't noticed this, I could have tipped the truck over and it would have been a disaster. Do not go here. This guy boasted about all the "extra money" he was making hosting the U-Haul trucks there. Go anywhere else if you don't want your time wasted and your intelligence insulted.
Mercedes o
Customer Reviews for Full Attack Motorsports
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Location was closed, we did not interact so it was fine.
SUSAN HDid not have items I needed such as moving trailer and I had to settle for poor substitution due to low availability. Prices are high along with refueling moving van.
Joshua MThe owner was wonderful! He was very kind and helpful. Made for an easy and quick return!
Brooke HShop owner was super nice, great experience !
Samantha OIf you are renting for an early pick up make sure to make reservations during normal business hours! I thought this was a self serving/online process but we had to wait for the owner to come in to give us the keys and vehicle. Owner is friendly and we had no problems other than us booking the vehicle too late the night before.
ASHLYNN RCustomer service was great
Tseten CSuper easy and friendly!
Sean CI got over charged for the miles and the over all rental very unhapoy
Seth NThis vendor treated us with respect, was punctioul with communication and a pleasure to deal with. The equipment was ckean and ready for service. I rate them with 5 stars.
Richard WWe did not receive our dolly and had to go on a wild goose chase to find one. We were told to go to a different location to pick it up and when we got there and waited in line for 30 minutes they told us they did not have one. We went to a different place and they gave one to us but charged us for it. Horrible experience overall
Annalise DOwner does a great job making it easy ..
Clifford PIt was a fast and smooth process thank you
Alejandro CEXCELLENT customer service.
Tayler MThe drop off process was confusing because there was nobody onsite to receive the vehicle, locked gates and no obvious place to park the vehicle, and the U-Haul phone app would not complete the process (hanging on trying to find the location).
Robert WLane was very helpful and made the whole experience very easy. He was super nice and made it an overall a great experience.
Darrisha DVery friendly chaps, a nice way to end my arduous journey
Gregery RVery friendly and helpful staff.
Michelle B