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Jason D
Customer Reviews for FTL Packaging & Ship Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The guy at the front desk who helped me check the vehicle in and out was very helpful and super friendly. I really appreciated his help!
REBECCA RIf there was a pizza in the truck waiting for me, that'd be super awesome. But I realize that's not realistic. We rent fairly often from this location and they're just great. I always enjoy talking to the people there and everything is always incredibly clean. Very professional but still with the small town charm.
Tristan SEveryone was very friendly and very helpcustomer service was excellent I'd recommend this Company anytime.
Ronald HAwesome customer service. Trucks are always clean and it's a convenient location for me.
Tristan Sno improvement possible! ask for Bob
Mary SDrop prices
Phil cNothing.....and is almost said....BUT I NEED TO SAY ONE MORE THING!!!! The people in the town where I come are nice, but the owners of FTL PACKAGING went over & beyond what any company has ever done. There are not enough words to express my feelings for what they did to help at a difficult time. So I want to say this...THANK YOU FOR ALL THAT UNDERSTANDING AND Compassion that you didn't have to do!!! That is why I love my small town. We are the HEART OF INDIANA. ♥️...OR ...THE HEART OF HOOSIER LAND. THANK YOU AGAIN.
Tina KVehicle was cigarette stained Ed, associate lied on m, hung up on me, refuse to answer, made threats to me and family members
Carlisa RThey claimed we scratched and or dented the vehicle when the allegation never occurred. The vehicle was never damaged by us and no evidence was shown
Adryanna LForcing me to take multiple photos of the trailer to return it is a bit extreme. I should, at least, have option to bypass this step if I trust Uhaul employees. This suggests a problem within Uhaul regarding dealer honesty.
Victor MWe had an issue with our after hours pickup, but the owner came out and made sure that everything was made right for us.
Benjamin SOwner worker gave me ride back to town instead of me getting a Uber.
Timothy hVery nice people at that building and will go back too them again
Melissa SNothing It was fine
GREG TProfessional, courteous, knowledgeable, and helpful. 10/10
Stormi HMake the computer system work better.
Carla MIt’s fine just the way it is
GREG TAlways friendly staff who go above and beyond to make the whole experience great.
Richard SThey were so helpful and super sweet. I wasnt sure on what to do and the awnsered all my questions I had and helped me switch the truck I had planned on getting to a smaller one because the 26ft was going to be way to big for ne. I would recommend them to everyone!!
Katelyn JIt’s fine
GREG TNothing. FTL staff was very friendly.
Gary CGreat experience and friendly staff. Will definitely be back again.
Richard SNot sure that you can do anything but maneuvering through the website for the online pickup that was kind of bad took 30 to 45 minutes just to get it done they don't explain things very well and there was another couple there trying to do the same thing
Jill DStress free rental process. Would highly recommend.
Debra KReally appreciated the help that they give us.
Paula TI love how personable, relatable, kind, and just how wonderful everyone is at FTL. My husband and I had a great experience and it was a super smooth process from beginning to end. They are great at customer service and I hope to keep doing business with them whether it be for shipping, renting a u-haul, buying shipping supplies and more. They are a wonderful staple here in the community of elwood. Plus they helped my husband and I save $100 and our original quote was almost 300!!!
Elizabeth JNothing, the facility is clean and very nice and the staff are courteous, helpful and informative. Great overall experience!!
Walter GWe are return customers and will continue to use this location. Always a good experience.
Abby MI can't think of anything. I needed a longer pin for my hitch and this location sold them cheaper (lower price) than the auto stores. They are very nice and friendly at this location!
FRED SWhat I was charged at the beginning of the rental was more then the bill I got when I returned it so I’m not real sure why I haven’t received the difference.
AMY WGreat experience nothing bad at all, very helpful.
RYAN WTerrible experience dropping 15' truck off. Called 4 days ahead to make sure FTL packing would be open all day for drop off on December 31st. Individual who answered phone assured me they would be open until 5pm. Went to drop off truck (a day early) at 2pm on Friday December 31st, FTL was closed and locked. I called and left them a message. No drop box was located at the front of the building which left me no choice but to park truck in FTL's parking lot but leave key with family member in Central Indiana as I traveled home 3 hours away. No call the next day (New Years) from FTL. Today, January 2nd, I get a call from FTL stating they needed the key for the truck. Had family member take key over immediately. UNBELIEVABLY they charged me an extra $85 for two days overage....even though truck was in their parking lot a day early and they weren't there for 2 days due to New Years. Never do business with this location. Already filed complaint with uhaul corporate. Bad communication with terrible customer service. Unfortunate UHAUL treats its customers this way.
Nathan Hrate is stated as 29.95/ day rental, why was the actual cost almost 100 dollars?? false advertising??? the location and people were great.
JAMES HFirst off this wasn't even the location that I dropped the truck off as it wasn't the location stated within the contract that I both setup and signed upon first pickup of the truck. Secondly, I dropped the truck off only 10 hours after pickup at the location I had planned on but for some reason U-Hual in a whole couldn't manage to successfully check in the U-Hual truck on time causing many POINTLESS, and generally tedious calls to be made to me asking when I would be planning on dropping the truck off. Over all you'd be better getting a friend's truck and a janky trailer.
Chase GVery nice people. Alex, Thank you for all you did for me. I will not hesitate visiting this location again.
RODERICK LAbsolutely nothing. We had the best experience with staff working with us and actually getting us a better deal. Staff was very flexible with questions and changes I had. I think the lady that helped us out and was so fantastic was Alex but that may be the wrong name.
BRITTANY SGood customer ,service very nice. Truck was not filthy floors should have been swept. Still a good location would go bavk
Robert FThe guys that gave us the keys to the truck was super helpful and very nice
Niki EThe only problem with the location was that I didn't know where the Dropbox was. Otherwise it was perfect.
BERNADETTE ZWas not happy with pick up They wete to ne thete at 8 came at 8:22 late
ASHLEY FWe didn't rent the dolly or furniture pads but they were in the truck, taking up space, and if we had cut the zip ties we would have been charged. This was rather annoying. Also picking up and dropping off the truck before and after hours was okay but the process of going through all of the steps on the phone was a bit confusing and not intuitive or user friendly.
Larry CThank you Jeff
Robin TOn line reservations: Phone wait too long Reserver did not listen to my chosen location Received e-mail confirmation for 2 different locations Received e-mail specifying I would receive a phone call to confirm a d complete my rental, which I never rrceivef
ROBERT WPerfect place to end a day
SHARON C