Forcing me to take multiple photos of the trailer to return it is a bit extreme. I should, at least, have option to bypass this step if I trust Uhaul employees. This suggests a problem within Uhaul regarding dealer honesty.Victor M.
Customer Reviews for FTL Packaging & Ship Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We had an issue with our after hours pickup, but the owner came out and made sure that everything was made right for us.Benjamin S.
Customer did not leave a comment.Alan G.
Owner worker gave me ride back to town instead of me getting a Uber.Timothy H.
Customer did not leave a comment.Jennifer F.
Customer did not leave a comment.Heather M.
Customer did not leave a comment.Eric S.
Very nice people at that building and will go back too them againMelissa S.
Nothing It was fineGREG T.
Professional, courteous, knowledgeable, and helpful. 10/10Stormi H.
Make the computer system work better.Carla M.
Customer did not leave a comment.Danny A.
It's fine just the way it isGREG T.
Always friendly staff who go above and beyond to make the whole experience great.Richard S.
Customer did not leave a comment.Ricky G.
They were so helpful and super sweet. I wasnt sure on what to do and the awnsered all my questions I had and helped me switch the truck I had planned on getting to a smaller one because the 26ft was going to be way to big for ne. I would recommend them to everyone!!Katelyn J.
It's fineGREG T.
Nothing. FTL staff was very friendly.Gary C.
Customer did not leave a comment.Christopher H.
Customer did not leave a comment.Tiffany M.
Great experience and friendly staff. Will definitely be back again.Richard S.
Customer did not leave a comment.Danny K.
Customer did not leave a comment.Shannon S.
Customer did not leave a comment.Margie S.
Customer did not leave a comment.Heather M.
Customer did not leave a comment.Kurt F.
Customer did not leave a comment.Cody A.
Customer did not leave a comment.Jessica I.
Customer did not leave a comment.Devora B.
Customer did not leave a comment.ANTONETTA W.
Customer did not leave a comment.Max B.
Not sure that you can do anything but maneuvering through the website for the online pickup that was kind of bad took 30 to 45 minutes just to get it done they don't explain things very well and there was another couple there trying to do the same thingJill D.
Customer did not leave a comment.Kermit B.
Customer did not leave a comment.Jacob P.
Customer did not leave a comment.Kevin W.
Stress free rental process. Would highly recommend.Debra K.
Customer did not leave a comment.Elissa W.
Really appreciated the help that they give us.Paula T.
Customer did not leave a comment.Stephen C.
Customer did not leave a comment.Rose S.
Customer did not leave a comment.BARRY S.
I love how personable, relatable, kind, and just how wonderful everyone is at FTL. My husband and I had a great experience and it was a super smooth process from beginning to end. They are great at customer service and I hope to keep doing business with them whether it be for shipping, renting a u-haul, buying shipping supplies and more. They are a wonderful staple here in the community of elwood. Plus they helped my husband and I save $100 and our original quote was almost 300!!!Elizabeth J.
Nothing, the facility is clean and very nice and the staff are courteous, helpful and informative. Great overall experience!!Walter G.
Customer did not leave a comment.John P.
Customer did not leave a comment.Tom S.
Customer did not leave a comment.joyce R.
We are return customers and will continue to use this location. Always a good experience.Abby M.
Customer did not leave a comment.Zachary S.
I can't think of anything. I needed a longer pin for my hitch and this location sold them cheaper (lower price) than the auto stores. They are very nice and friendly at this location!FRED S.
Customer did not leave a comment.Tim R.
Customer did not leave a comment.Jerry T.
Customer did not leave a comment.Kylie B.
Customer did not leave a comment.Joseph F.
Customer did not leave a comment.Amanda T.
What I was charged at the beginning of the rental was more then the bill I got when I returned it so I'm not real sure why I haven't received the difference.AMY W.
Customer did not leave a comment.ROBERT W.
Great experience nothing bad at all, very helpful.RYAN W.
Terrible experience dropping 15' truck off. Called 4 days ahead to make sure FTL packing would be open all day for drop off on December 31st. Individual who answered phone assured me they would be open until 5pm. Went to drop off truck (a day early) at 2pm on Friday December 31st, FTL was closed and locked. I called and left them a message. No drop box was located at the front of the building which left me no choice but to park truck in FTL's parking lot but leave key with family member in Central Indiana as I traveled home 3 hours away. No call the next day (New Years) from FTL. Today, January 2nd, I get a call from FTL stating they needed the key for the truck. Had family member take key over immediately. UNBELIEVABLY they charged me an extra $85 for two days overage....even though truck was in their parking lot a day early and they weren't there for 2 days due to New Years. Never do business with this location. Already filed complaint with uhaul corporate. Bad communication with terrible customer service. Unfortunate UHAUL treats its customers this way.Nathan H.
Customer did not leave a comment.BRIAN G.
Customer did not leave a comment.JAMES G.
rate is stated as 29.95/ day rental, why was the actual cost almost 100 dollars?? false advertising??? the location and people were great.JAMES H.
First off this wasn't even the location that I dropped the truck off as it wasn't the location stated within the contract that I both setup and signed upon first pickup of the truck. Secondly, I dropped the truck off only 10 hours after pickup at the location I had planned on but for some reason U-Hual in a whole couldn't manage to successfully check in the U-Hual truck on time causing many POINTLESS, and generally tedious calls to be made to me asking when I would be planning on dropping the truck off. Over all you'd be better getting a friend's truck and a janky trailer.Chase G.
Customer did not leave a comment.Rodney E.
Very nice people. Alex, Thank you for all you did for me. I will not hesitate visiting this location again.RODERICK L.
Absolutely nothing. We had the best experience with staff working with us and actually getting us a better deal. Staff was very flexible with questions and changes I had. I think the lady that helped us out and was so fantastic was Alex but that may be the wrong name.BRITTANY S.
Customer did not leave a comment.ALAN K.
Good customer ,service very nice. Truck was not filthy floors should have been swept. Still a good location would go bavkRobert F.
The guys that gave us the keys to the truck was super helpful and very niceNiki E.
The only problem with the location was that I didn't know where the Dropbox was. Otherwise it was perfect.BERNADETTE Z.
Was not happy with pick up They wete to ne thete at 8 came at 8:22 lateASHLEY F.
Customer did not leave a comment.BARBARA C.
We didn't rent the dolly or furniture pads but they were in the truck, taking up space, and if we had cut the zip ties we would have been charged. This was rather annoying. Also picking up and dropping off the truck before and after hours was okay but the process of going through all of the steps on the phone was a bit confusing and not intuitive or user friendly.Larry C.
Customer did not leave a comment.KENDOLYN R.
Customer did not leave a comment.lisa S.
Customer did not leave a comment.ROY B.
Thank you JeffRobin T.
Customer did not leave a comment.ANTHONY M.
On line reservations: Phone wait too long Reserver did not listen to my chosen location Received e-mail confirmation for 2 different locations Received e-mail specifying I would receive a phone call to confirm a d complete my rental, which I never rrceivefROBERT W.
Customer did not leave a comment.WILLIAM C.
Perfect place to end a daySHARON C.
Customer did not leave a comment.JEFFREY G.
Customer did not leave a comment.ALBERT S.
Customer did not leave a comment.FARREN T.
Everyone was very helpful and friendlyMISTY C.
Customer did not leave a comment.Stacey H.
Customer did not leave a comment.NANCY M.
Customer did not leave a comment.Randy M.
Customer did not leave a comment.LANCE B.
Not a thing. Great quick and friendly experienceJonathan L.
Great customer service! Knowledgeable, friendly and the whole process was very easy and quick! Even the drop-off which was at a different location due to one-way travel was simple and efficient. All around a great experience!MICHAEL R.
Customer did not leave a comment.hassan A.
The family run business is great. They are always helpfulhassan A.
Everything was perfect.REBECCA J.
Everything was fine as expectedMicheal T.
Customer did not leave a comment.SHAWN C.
Customer did not leave a comment.dallas S.
Nothing that I know of 🙂MARY S.
Customer did not leave a comment.James I.