Customer Reviews for FSB Auto Inc
(U-Haul Neighborhood Dealer)

1,032 reviews

315 Plantation Dr   Lake Jackson, TX 77566

(979) 480-0921

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 8:30 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(979) 480-0921

315 Plantation Dr
Lake Jackson, TX 77566

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 8:30 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Deon J 
Rating:
2.0

Customer service

Alfonso D 
Rating:
3.0

This place need to be better organized. It also needs to be cleaned..

Timothy M 
Rating:
5.0

Customer did not leave a comment.

RICHARD C 
Rating:
2.0

Customer did not leave a comment.

Peter S 
Rating:
3.0

Customer did not leave a comment.

elaine n 
Rating:
1.0

Customer did not leave a comment.

Brandon H 
Rating:
1.0

This place is very chaotic and disorganized. I had already done an online checkin and it took over 30 minutes to get the trailer after telling them I arrived. Employees are rude and they make Uhaul customers feel like they are being a nuisance to their other car repair business. This Uhaul location needs to be closed down if they don’t get their act together.

Robert B 
Rating:
1.0

Customer service really rude walked away while I’m waiting for my receipt she said she had other customers to wait on but there was no one

RAZA H 
Rating:
5.0

Customer did not leave a comment.

Jeanette B 
Rating:
5.0

Customer did not leave a comment.

Justin S 
Rating:
4.0

I received another bill for $60.00 and don't know why

Thomas G 
Rating:
5.0

Nothing, easy process

Rudy L 
Rating:
5.0

Customer did not leave a comment.

MAGDI A 
Rating:
5.0

Customer did not leave a comment.

Neveda F 
Rating:
4.0

Customer did not leave a comment.

Luis E 
Rating:
4.0

Customer did not leave a comment.

Luis E 
Rating:
4.0

Customer did not leave a comment.

WILLIAM W 
Rating:
4.0

Customer did not leave a comment.

John M 
Rating:
5.0

Customer did not leave a comment.

Gina S 
Rating:
3.0

Customer did not leave a comment.

Kate M 
Rating:
5.0

Excellent personnel, as I said before they knowledgeable, respectful and very helpful. I definitely recommend this place

Luis L 
Rating:
4.0

Customer did not leave a comment.

Roland S 
Rating:
2.0

Initial vehicle that was reserved was unavailable. No o e called me to let me know!!! I fortunately went there tge day before and that’s when they told me. Called 800 number and they were able to get me something else. I had a lot of furniture to move that eeekend and it would’ve caused slot of logistic issues if I didn’t get a moving van.

Joseph Z 
Rating:
4.0

Customer did not leave a comment.

Shawndale T 
Rating:
5.0

Customer did not leave a comment.

AMBER O 
Rating:
4.0

All good except for the tire system light came on... Thank u.. Have a wonderful day...

INA H 
Rating:
5.0

Very good experience, went smoothly

Marke R 
Rating:
5.0

Customer did not leave a comment.

Kelly M 
Rating:
5.0

Customer did not leave a comment.

Tyler P 
Rating:
4.0

Customer did not leave a comment.

BILL E 
Rating:
3.0

I never use the truck. I was charged $63.00, and change. They wouldn't refund me my money. Can you please help me

GLORIA G 
Rating:
4.0

Customer did not leave a comment.

Tica M 
Rating:
5.0

Customer did not leave a comment.

Lakyralea C 
Rating:
2.0

cramped and dirty.

ernest p 
Rating:
5.0

The online verification is very slow. Took me almost 30 minutes to get checked in. Next time I will probably just go inside.

Toby C 
Rating:
5.0

Nothing, rented a car hauler trailer. Good trailer,Fast process and great price.Keep up the great work will use U haul again !! Thanks so much!!!!

richard H 
Rating:
1.0

Please look at previous submissions from elsewhere

Jason D 
Rating:
5.0

Bonna is great. Recommend this location highly.

RICHARD C 
Rating:
5.0

Customer did not leave a comment.

LUIS B 
Rating:
3.0

All was well, nothing to improve the process was easy and the people were very nice.

Matthew B 
Rating:
5.0

Very friendly and helpful.

Kurt M 
Rating:
3.0

Customer did not leave a comment.

Manuel F 
Rating:
5.0

Keep up the good work. I like the on line access to making reservations as well as getting moving assistance. The team that helped with my move was excellent.

ALBERT S 
Rating:
5.0

Customer did not leave a comment.

Michael C 
Rating:
2.0

The cab of the truck was very dirty

Ross B 
Rating:
5.0

Customer did not leave a comment.

Glenn T 
Rating:
5.0

All was very good. The trailer, rental staff, location excellent.

Billy G 
Rating:
5.0

Customer did not leave a comment.

Manuel D 
Rating:
5.0

Customer did not leave a comment.

Kadin M 
Rating:
5.0

Customer did not leave a comment.

TAMMY G 
Rating:
5.0

Customer did not leave a comment.

Todd T 
Rating:
5.0

Customer did not leave a comment.

Michael W 
Rating:
3.0

Customer did not leave a comment.

Andria E 
Rating:
4.0

Na

JUANITA G 
Rating:
3.0

Customer did not leave a comment.

jerry S 
Rating:
1.0

Over charged us on gas mileage fees putting $1.19 instead of the $.89 that we agreed on. And put the safe move insurance fee WITHOUT PERMISSION. I am furious.

Emily C 
Rating:
5.0

Very good customer service.

Diana E 
Rating:
3.0

Customer did not leave a comment.

Sonya B 
Rating:
3.0

Customer did not leave a comment.

Luciano H 
Rating:
3.0

Customer did not leave a comment.

Jennie C 
Rating:
5.0

Customer did not leave a comment.

David C 
Rating:
5.0

Still pending a refund, but other than that everything else grade A.

Robert C 
Rating:
5.0

Customer did not leave a comment.

Tiffany J 
Rating:
3.0

I initially reserved the truck for 2 days but used it for 2 1/2 and was charged for 3 full days. There were 3 or 4 new 26' trucks available but I was given an old beat up truck. This would have been acceptable if I was given a discounted rate, but I wasn't. Corporate should really look into giving discounted rates for older and crappier equipment when new equipment is available. It's like paying 5 star resort prices for a motel off the highway.

Michael W 
Rating:
3.0

Customer did not leave a comment.

Laurie H 
Rating:
5.0

Customer did not leave a comment.

George H 
Rating:
3.0

Customer did not leave a comment.

Chris P 
Rating:
4.0

Great customer service and support

Jackie J 
Rating:
5.0

Customer did not leave a comment.

Torry P 
Rating:
1.0

This was not the location listed on my agreement, I dropped it off at FSB Auto #2 at 2002 Victoria St. Freeport, Tx. This was an old garage and the only guy there was not helpful and bothered by me being there. This location needs to be removed from the list.

Charles W 
Rating:
5.0

FSB is always a great place to do business. I’ve always rented my Uhaul from them.

ROBERT M 
Rating:
4.0

Customer did not leave a comment.

Daniel T 
Rating:
5.0

Customer did not leave a comment.

Kerry S 
Rating:
5.0

Great experience

Mark P 
Rating:
2.0

Customer did not leave a comment.

Jose C 
Rating:
5.0

Customer did not leave a comment.

GEORGE H 
Rating:
5.0

Customer did not leave a comment.

Ann M 
Rating:
5.0

Customer did not leave a comment.

amanda b 
Rating:
5.0

Customer did not leave a comment.

AMAL O 
Rating:
5.0

Customer did not leave a comment.

Rene D 
Rating:
5.0

Customer did not leave a comment.

Joan J 
Rating:
1.0

Tank was given to me at 1/4 full and I used 10 miles of gasoline during the rental. Employee asked me to come back to refill the tank and charged me $30 fee even though I used 10 miles of gasoline and verified the start/end fuel level with pictures.

David d 
Rating:
1.0

I would advise against dropping off at this location. Personal acted like I was a nuances and tried to get me to drop off at a different location so I would be in violation of the rental agreement

gerald P 
Rating:
5.0

I love getting my trucks from FSB Automotive. They are the best people I rent from. I get uhauls multiple times a week and hers are always clean. They are also the best people to work with. I always recommend them.

Kevin B 
Rating:
5.0

Very helpful and friendly and accommodating. Went above and beyond. I will use this location again.

Susanne P 
Rating:
1.0

The A/C IN the moving truck didn’t work in over 100 degree weather this can’t happen !

Humberto T 
Rating:
5.0

Customer did not leave a comment.

NADYA G 
Rating:
4.0

Customer did not leave a comment.

Candace P 
Rating:
5.0

It would be asking too much for any better service than what I received from the lady manager who was kind, patient, helpful, and knowledgeable.

Don R 
Rating:
3.0

Customer did not leave a comment.

Glenn B 
Rating:
3.0

Customer did not leave a comment.

Allen G 
Rating:
5.0

Everything was great

Hilda C 
Rating:
3.0

No U-Haul location in area has supplies. Trucks are hard to obtain and sizes are very limited. Signed up for one size, but was told it may not be available at location, time,date, size, But, go ahead and order and we will help you in getting your order processed. Got a call back from a rep who just parroted what the online resevation had offered and was not helpful and somewhat brusk. Will must likely not use U-Haul again.

Ty H 
Rating:
5.0

Customer did not leave a comment.

RICHARD L 
Rating:
3.0

Rental was 6x12 trailer. Lights didn't work try the other trailer lights didn't work as well so just mange with only one blinking light

Julio A 
Rating:
3.0

Customer did not leave a comment.

Maria O 
Rating:
5.0

Customer did not leave a comment.

Frank W 
Rating:
5.0

Customer did not leave a comment.

Steven D 
Rating:
3.0

Customer did not leave a comment.

Bryan G 
No reviews have been submitted for this location.

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