The lady who rented me the U-Haul was nice courteous friendly and professional would come back
TERESA M
Customer Reviews for FSB Auto Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The lady is very personable and always has a truck ready for me
LINDA Cwas overly charged for miles I didn't drive & days I didn't use truck . Filed a claim nobody has reached out . Called both Texas City & Lake Jackson Uhaul's nobody has reached back out just charged my card 234$ with no explanation or call back!!!!
Briana TOwner is extremely friendly, helpful and knowledgeable. This is the only one I will use!
BILLY GGreat people to deal with
DARYL RCustomer service outstanding she assisted me with my pickup was having issues with my phone and she stepped right in with no questions very fast and efficient
Taytanicha WI did not interact with anyone. Dropped off using the app.
GLEN CNothing really, it was a really good experience and I've dealt with them before and have no issues with this location at this time...
EVERETT KThe parking area is terrible, especially if it's been raining. Rutted & flooded.
TONI-ANN MThe Equipment was clean, unfortunately there was cold weather and the battery went bad and had to be replaced. The service call to help line was very helpful and expeditious and even called back to ensure everything was ok. The repair man was very helpful and considerate. Overall given the circumstances they did an exceptional job in customer service which is refreshing. I will definitely use U-Haul equipment again.
Keith OContinue doing good business
GABRIELLA DLady in charge was very unprofessional and not informative. Dollys are rented separately which I was unaware of and of course not informed.
BRUNSON OLeft tail light not working and hole in right inner fender.
JOEL GI had to take too many pictures of the plates and truck. It was a major pain and a waste of time.
AARON TI had to call corporate to get my trailer removed from my rentals five hours after check in. I was disappointed at the check in process and the business is primarily a garage for auto repair. U-Haul is the secondary business.
MICHAEL MWas charged over two hundred dollars for a two day rental on a local van and only drove 170 miles.. they will charge your card whatever they want without saying anything to you.
CARROLL MBoth location was fine. The whole experience wasn't smooth sailing. My choice of drop-off location decided to refuse the drop-off and gave me a number to call. I have to make a decision on the side of the road as to where to drop-off. Then a few days later, I received an email that uhaul has been trying to contact me on returning the equipment. According to my receipt uhaul has my cell, my wife cell, and my email address on record and no one has call or email about the returning issue. I might have to rethink my decision the next time I need a rental.
Duc NThis place is operated by unfriendly people that do not care about Uhaul rentals and it is evident in their treatment of customers. The equipment is parked in high grass and mud and you cannot check out anything without getting really dirty. I had to air up the tires on my trailer as it only had 20 pounds in both tires, when rated pressure was 65 psi! The people and place are very disorganized and inconsistent in their operation. I returned the trailer after operating hours as agreed and was charged for an extra day rental and insurance. Last week, I rented the exact same trailer and was charged for one day. I was not given a copy of any paperwork and did not sign anything the first week and was given one piece of paper on the second. The guy "helping" was rude and not helpful. The trailer was dirty both times and the trailer coupler was bent, so the coupler lock was not operational. When I pointed this out to the woman in charge, she did not care in the least. I WILL NOT BE RENTING FROM UHAUL AGAIN!!
Steven CThe lady at this place was rude, and disrespectful. Had not help unloading and loading and unloading again. I would never recommend this place to anyone. Hope management talks to them and puts them in line.
ISAIAH ARELUCTANT AND SKEPTICAL FSB AUTO IS A DUMP!! FSB AUTO PROVIDED RUDE SERVICE FROM A FOREIGN PERSON WHO REFUSED TO SPEAK GOOD ENGLISH.,,I WAS GIVEN A VEHICLE WITH SHOTTY BRAKES THAT ALMOST MADE ME GET INTO AN ACCIDENT…I REPORTED THE VEHICLE BRAKE PROBLEM..I WAS NOT TAKEN SERIOUSLY. I WAS NOT OFFERED A REFUND. THEY PURPOSELY LET PEOPLE RENT OUT DANGEROUS TRUCKS FOR PROFIT !!! STAY AWAY FROM THESE FOREIGN CROOKS!!!
MARCUS LThe lady was very friendly and helpful. Process was fast and easy from start to finish. Uhaul truck was ready and waiting when I got there. I will definitely told my family and friends to go to this location for rentals. Thank you so much.
Bret EPave the parking lot, have a clear route to the office/counter, encourage the staff to be more welcoming.
STEPHEN MExcellent Customer Service and Professionalism. Keep up the Good Work.
APOLINAR RNot much improvement needed. First class operation
linda dDrop off was easy, we unloaded to tow dolly ourselves but it was easy enough to do.
Kristin FAt FSB and the owner's they should be the bench mark for other U-Haul how they should help and there kindness and patience for people. Thank you, Jeffrey Smith
Jeffery SNada
Donna SMy experience was beyond terrible and extremely frustrating. I reserved a large truck in Bay City texas. When I arrived no truck was available. I had to reserve a truck in Lake Jackson Texas. When I arrived the large truck I requested was not available so I was given a mid size truck which double my moving time causing 2 trips instead of 1. Also double my miles driven which resulted in extra cost.
Leroy JDrop off went very smoothly and without any issues.
Joseph KNothing it was just fine
CHRIS VFriendlier customer service. The employee at the counter was rude, inpatient and pushy. I walked in not having an idea of what to expect with the mobile check-in. While the employee gave me instructions on what to do, I was having a hard time connecting to the location on my phone or understanding what I needed to do. The employee made an adjustment to get my check-in moving along, but the employee told me in front of other customers that she could tell I was struggling and I felt like I was being talked down to. I have rented a U-Haul truck before, but never done the mobile check-in before and wasn't sure what to expect. Things were moving quicker than expected and I felt the employee was rude and pushy toward me.
Jake DMy truck was very dirty, hadn't been washed in awhile, I cleaned the cup holders before I would use them, the side of the seats was covered with dog hair, the truck overall was just nasty. The floor at was the only clean thing in that truck.. very disappointed. The lady that runs the place was easy to work with and very helpful
Linda CBetter customer relations
Henry IGreat Service, easy to return!1
david hGreat job as always!!
Dale LGive me 1 with an A/C. Texas is still hot.
Christopher MServicio al cliente
Alfonso DThis place need to be better organized. It also needs to be cleaned..
Timothy MThis place is very chaotic and disorganized. I had already done an online checkin and it took over 30 minutes to get the trailer after telling them I arrived. Employees are rude and they make Uhaul customers feel like they are being a nuisance to their other car repair business. This Uhaul location needs to be closed down if they don't get their act together.
Robert BCustomer service really rude walked away while I’m waiting for my receipt she said she had other customers to wait on but there was no one
RAZA HI received another bill for $60.00 and don't know why
Thomas GNothing, easy process
Rudy L