Customer Reviews for FSB Auto Inc
(U-Haul Neighborhood Dealer)

1,025 reviews

315 Plantation Dr   Lake Jackson, TX 77566

(979) 480-0921

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 8:30 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(979) 480-0921

315 Plantation Dr
Lake Jackson, TX 77566

Services at this Location:

Office Hours

  • Mon-Fri: 8:30 am–5 pm
  • Sat: 8:30 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Customer service really rude walked away while I’m waiting for my receipt she said she had other customers to wait on but there was no one

RAZA HUSSAIN 
Rating:
5.0

Customer did not leave a comment.

Jeanette Bell 
Rating:
5.0

Customer did not leave a comment.

Justin STEVENS 
Rating:
4.0

I received another bill for $60.00 and don't know why

Thomas Gagnon 
Rating:
5.0

Nothing, easy process

Rudy LARA 
Rating:
5.0

Customer did not leave a comment.

MAGDI ALAMEEN 
Rating:
5.0

Customer did not leave a comment.

Neveda Foreman 
Rating:
4.0

Customer did not leave a comment.

Luis Escamilla 
Rating:
4.0

Customer did not leave a comment.

Luis Escamilla 
Rating:
4.0

Customer did not leave a comment.

WILLIAM WILLIAMS 
Rating:
4.0

Customer did not leave a comment.

John Morrison 
Rating:
5.0

Customer did not leave a comment.

Gina Stone 
Rating:
3.0

Customer did not leave a comment.

Kate Mazac 
Rating:
5.0

Excellent personnel, as I said before they knowledgeable, respectful and very helpful. I definitely recommend this place

Luis Longoria 
Rating:
4.0

Customer did not leave a comment.

Roland Snyder 
Rating:
2.0

Initial vehicle that was reserved was unavailable. No o e called me to let me know!!! I fortunately went there tge day before and that’s when they told me. Called 800 number and they were able to get me something else. I had a lot of furniture to move that eeekend and it would’ve caused slot of logistic issues if I didn’t get a moving van.

Joseph Zemen 
Rating:
4.0

Customer did not leave a comment.

Shawndale Thomas 
Rating:
5.0

Customer did not leave a comment.

AMBER OSBURN 
Rating:
4.0

All good except for the tire system light came on... Thank u.. Have a wonderful day...

INA HEUERMANN BYRAM 
Rating:
5.0

Very good experience, went smoothly

Marke Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Kelly Marsh 
Rating:
5.0

Customer did not leave a comment.

Tyler Palmer 
Rating:
4.0

Customer did not leave a comment.

BILL EARLY 
Rating:
3.0

I never use the truck. I was charged $63.00, and change. They wouldn't refund me my money. Can you please help me

GLORIA GOMEZ 
Rating:
4.0

Customer did not leave a comment.

Tica Massey 
Rating:
5.0

Customer did not leave a comment.

Lakyralea Capell 
Rating:
2.0

cramped and dirty.

ernest price 
Rating:
5.0

The online verification is very slow. Took me almost 30 minutes to get checked in. Next time I will probably just go inside.

Toby Crow 
Rating:
5.0

Nothing, rented a car hauler trailer. Good trailer,Fast process and great price.Keep up the great work will use U haul again !! Thanks so much!!!!

richard HENDRIX 
Rating:
1.0

Please look at previous submissions from elsewhere

Jason Day 
Rating:
5.0

Bonna is great. Recommend this location highly.

RICHARD CALLICUTT 
Rating:
5.0

Customer did not leave a comment.

LUIS BURGOS 
Rating:
3.0

All was well, nothing to improve the process was easy and the people were very nice.

Matthew Bermea 
Rating:
5.0

Very friendly and helpful.

Kurt Maxheimer 
Rating:
3.0

Customer did not leave a comment.

Manuel Flores 
Rating:
5.0

Keep up the good work. I like the on line access to making reservations as well as getting moving assistance. The team that helped with my move was excellent.

ALBERT SMITH 
Rating:
5.0

Customer did not leave a comment.

Michael Clothier 
Rating:
2.0

The cab of the truck was very dirty

Ross Bell 
Rating:
5.0

Customer did not leave a comment.

Glenn Tarrant 
Rating:
5.0

All was very good. The trailer, rental staff, location excellent.

Billy Gray 
Rating:
5.0

Customer did not leave a comment.

Manuel Doria 
Rating:
5.0

Customer did not leave a comment.

Kadin Mcgovern 
Rating:
5.0

Customer did not leave a comment.

TAMMY GARCIA 
Rating:
5.0

Customer did not leave a comment.

Todd Tullos 
Rating:
5.0

Customer did not leave a comment.

Michael Ward 
Rating:
3.0

Customer did not leave a comment.

Andria Emmons 
Rating:
4.0

Na

JUANITA GARCIA 
Rating:
3.0

Customer did not leave a comment.

jerry Stegall 
Rating:
1.0

Over charged us on gas mileage fees putting $1.19 instead of the $.89 that we agreed on. And put the safe move insurance fee WITHOUT PERMISSION. I am furious.

Emily Curl 
Rating:
5.0

Very good customer service.

Diana Espinosa 
Rating:
3.0

Customer did not leave a comment.

Sonya Butler 
Rating:
3.0

Customer did not leave a comment.

Luciano Hernandez 
Rating:
3.0

Customer did not leave a comment.

Jennie Cobb 
Rating:
5.0

Customer did not leave a comment.

David Cunningham 
Rating:
5.0

Still pending a refund, but other than that everything else grade A.

Robert Chavez 
Rating:
5.0

Customer did not leave a comment.

Tiffany Johnson 
Rating:
3.0

I initially reserved the truck for 2 days but used it for 2 1/2 and was charged for 3 full days. There were 3 or 4 new 26' trucks available but I was given an old beat up truck. This would have been acceptable if I was given a discounted rate, but I wasn't. Corporate should really look into giving discounted rates for older and crappier equipment when new equipment is available. It's like paying 5 star resort prices for a motel off the highway.

Michael Weatherly 
Rating:
3.0

Customer did not leave a comment.

Laurie Hamilton 
Rating:
5.0

Customer did not leave a comment.

George Harris 
Rating:
3.0

Customer did not leave a comment.

Chris Patterson 
Rating:
4.0

Great customer service and support

Jackie James 
Rating:
5.0

Customer did not leave a comment.

Torry Piechowski 
Rating:
1.0

This was not the location listed on my agreement, I dropped it off at FSB Auto #2 at 2002 Victoria St. Freeport, Tx. This was an old garage and the only guy there was not helpful and bothered by me being there. This location needs to be removed from the list.

Charles Wimett 
Rating:
5.0

FSB is always a great place to do business. I’ve always rented my Uhaul from them.

ROBERT MITCHELL 
Rating:
4.0

Customer did not leave a comment.

Daniel Tolbert 
Rating:
5.0

Customer did not leave a comment.

Kerry Sharp 
Rating:
5.0

Great experience

Mark Parada 
Rating:
2.0

Customer did not leave a comment.

Jose Cancino 
Rating:
5.0

Customer did not leave a comment.

GEORGE HARRIS 
Rating:
5.0

Customer did not leave a comment.

Ann Mackey 
Rating:
5.0

Customer did not leave a comment.

amanda bennett 
Rating:
5.0

Customer did not leave a comment.

AMAL OUKHA CHOUAI 
Rating:
5.0

Customer did not leave a comment.

Rene Damian 
Rating:
5.0

Customer did not leave a comment.

Joan Jolley 
Rating:
1.0

Tank was given to me at 1/4 full and I used 10 miles of gasoline during the rental. Employee asked me to come back to refill the tank and charged me $30 fee even though I used 10 miles of gasoline and verified the start/end fuel level with pictures.

David de Silva 
Rating:
1.0

I would advise against dropping off at this location. Personal acted like I was a nuances and tried to get me to drop off at a different location so I would be in violation of the rental agreement

gerald Pool 
Rating:
5.0

I love getting my trucks from FSB Automotive. They are the best people I rent from. I get uhauls multiple times a week and hers are always clean. They are also the best people to work with. I always recommend them.

Kevin Barber 
Rating:
5.0

Very helpful and friendly and accommodating. Went above and beyond. I will use this location again.

Susanne Parker 
Rating:
1.0

The A/C IN the moving truck didn’t work in over 100 degree weather this can’t happen !

Humberto Trejo 
Rating:
5.0

Customer did not leave a comment.

NADYA GARCIA 
Rating:
4.0

Customer did not leave a comment.

Candace Plume 
Rating:
5.0

It would be asking too much for any better service than what I received from the lady manager who was kind, patient, helpful, and knowledgeable.

Don Riehl 
Rating:
3.0

Customer did not leave a comment.

Glenn Byrd 
Rating:
3.0

Customer did not leave a comment.

Allen Gragert 
Rating:
5.0

Everything was great

Hilda Champ 
Rating:
3.0

No U-Haul location in area has supplies. Trucks are hard to obtain and sizes are very limited. Signed up for one size, but was told it may not be available at location, time,date, size, But, go ahead and order and we will help you in getting your order processed. Got a call back from a rep who just parroted what the online resevation had offered and was not helpful and somewhat brusk. Will must likely not use U-Haul again.

Ty Hudson 
Rating:
5.0

Customer did not leave a comment.

RICHARD LEE 
Rating:
3.0

Rental was 6x12 trailer. Lights didn't work try the other trailer lights didn't work as well so just mange with only one blinking light

Julio Aluiso 
Rating:
3.0

Customer did not leave a comment.

Maria Ortega 
Rating:
5.0

Customer did not leave a comment.

Frank White 
Rating:
5.0

Customer did not leave a comment.

Steven Davis 
Rating:
3.0

Customer did not leave a comment.

Bryan Gerrick 
Rating:
5.0

This was for a quick appliance pickup from a dealer who was charging too much to deliver. This is a basic pickup and drop off location. If you are wanting pampering or the extra doo-dads, go somewhere else. You may have to wait a minute, the lady is courteous, but she has a lot to multi-task.

Curtis Miller 
Rating:
5.0

I watched this woman in action, double tasking and triple tasking, she knows her stuff! I've read other reviews, but for me my visit was great! I rented a Uhual van and got my ac charged for a god price. I would highly recommend this location!

BRYAN LYNN SPRIGGS 
Rating:
4.0

Customer did not leave a comment.

Reneigh Pickunyk 
Rating:
5.0

Customer did not leave a comment.

Steven Davis 
Rating:
3.0

price to high

CYNTHIA HARMOND 
Rating:
5.0

na

JUANITA GARCIA 
Rating:
3.0

Customer did not leave a comment.

Michael Clothier 
Rating:
5.0

Customer did not leave a comment.

David Hernandez 
No reviews have been submitted for this location.

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