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Jeff D.
Customer Reviews for Frogs Pawn Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The young men who worked there were very helpful before we even reserved the truck we were getting in Hickory. If we had not gone early, returning it may have been a bit trickier since it was after dark. The lighting could be a bit better in the parking lot for late returns.
Toni B.Employee was very helpful. Nice clean facility with easy access
Clyde W.Thank you
Brenda P.Truck was in bad shape mechanical wise. No window wash fluid, oil was low and bumped all the way down the road. Never leveled out to a smooth drive even at 45-50 moh
Marcie T.Great location, great staff
MICHAEL C.Best uhaul place ever Good location Great staff
MICHAEL C.Every part of the transaction was easy and great
Julius D.All went well with my rental. The man that helped me was nice and professional.
Margaret B.Great location, customer service. Best Uhaul location in walton county
MICHAEL C.Not a thing, very professional associates and helpful.
john B.Everything went well
Warren F.These guys are great.
MICHAEL C.When we rented the vehicle it was not properly clean. All windows were very filthy and there was no water in the car to clean the windows. That can be a hazard especially when it's very sunny.
Lucy V.To improve this location you would need agents with better attitudes and professionalism. Next service your equipment. The truck I rented had the check engine light on and the transmission sound as if it was going to drop out.
Fredrick S.Everything was excellent!!! Great service I will definitely be back and recommend to friends
Rocinia O.Everything I ask for was ready and available, and the two gentlemen behind the counter that helped me were quick to respond, and I enjoyed being able to do business with you. Thank you very much.
morri W.The truck was so messed up that we were praying to have this truck moving. The transmission was so bad and making loud sounds. worst experience. never rent a truck from this location. Deeply disappointed
Aditya M.Make sure the AC works other than when the truck is going at least 35 mph.
Joel B.Everyone there was very helpful and friendly. Location is very clean. Equipment is in great condition.
RODNEY J.Michael was very helpful and accommodating allowing us to pay the day before we actually picked it up since I didn't have a ride that day Thank you!
Melissa K.I just want to brag on the two guys at Frogs Pawn Shop for being so helpful. As a woman not really knowing how to back up to or hook up a trailer I am so appreciative for all the help they provided!
Ashley S.Nothing. Both guys working there were friendly and helpful! Would recommend them to anyone.
Tyler C.I don't think it was the location They were polite and courteous. They did not have pads, even though I ordered 24. Is that their fault or Uhaul. I thought it was Uhauls. I originally rented the vehicle from another U-Haul location and my rental got transferred to Frogs. Engine light was on the entire weekend
Mark H.Very easy to complete transaction at the store
Hope C.Very nice guys
John L.The desk staff at Froggs Pawn Shop were knowledgeable and made the rental pick up very easy.
John L.All Good!!
David M.Key did not fit rear cargo lock,
MATTHEW C.Great bunch of folks
MICHAEL C.The vehicle was filthy. It was not cleaned before we rented it, and had less than a fourth tank of gas. We rented the same type of van in Roswell, GA last year and the experience and service was outstaning.
James P.Good overall,they need to take care of the brake light and seatbelt a major issue on passenger side..brakes are important as well. Thanks
Jackeline W.Good experience
RUSSELL B.Everything was great, your rep did a very good job. There was nothing to improve upon.
LARRY S.Front counter was very friendly and informative. Young lady.
John W.Thanks 🙏🏽
JARRIUS W.Very helpful.
JACKSON F.There was so much space to park and the drop box was in clear site! Good job!!
KELSEI E.Nice folks. No issue with the location
GREGORY F.No comment
ALLEN W.Quick pick up. Very friendly and helpful. In and out fairly quick. Would use again.
TIMOTHY H.Great customer service. Keep up the good work.
SZSNYK J.The location did a great job, the Uhaul company themselves were horrible!! My pick up location changed 5 times in less than 24 hrs and they gave my truck away after I had booked it 2 weeks prior.
JENNIFER C.I pod for a dolly and did not receive it when I got the truck.
Roderick J.Frogs Pawn was awesome to deal with.
DOUGLAS H.24/7 was not operational had to go into shop to get keys.
JEFFREY S.The check in online was a nightmare for me. I had to get assistance from my daughter. Not easy for the older generation.
RHETT C.Nothing - simple pickup, the staff helped with the hookup and provided everything required.
RYAN B.