Customer Reviews for Frogs Pawn Shop
(U-Haul Neighborhood Dealer)

237 reviews

1625 S Broad St   Monroe, GA 30655

(770) 267-4934

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(770) 267-4934

1625 S Broad St
Monroe, GA 30655

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9 am–2 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I had ordered furniture pads and they were not in the van. There was no gas in the truck - it was on empty. It also needed the oil changed. The back of the van along with the can were dirty - I myself removed trash before we left. The check in process took over 30 minutes due to the app not responding.

Pam F 
Rating:
5.0

Customer did not leave a comment.

Robert M 
Rating:
5.0

Nothing. Nice place nice people.

OLLIN R 
Rating:
1.0

Make sure the Frog Pawn people check the trucks for damages before they rent them again They did not answer my questions truthfully Tire was flat and the wheel was severely damaged Glad I got it all on video before driving off of frogs property My advice is you should drain the frog pond!!!

Ted D 
Rating:
4.0

Everything went smooth and easy from start to finish. No issues. Only concern was the 10ft truck I rented had a bad front tire(s) and vibrated a lot which was a security concern. Fortunately, I was on a very short trip. I reported when I returned. Will use this location again. Everyone was nice and helpful.

Mike G 
Rating:
5.0

Customer did not leave a comment.

Mitch M 
Rating:
4.0

There was 6 in of play in the steering wheel which made the truck very difficult to drive.

KIM B 
Rating:
5.0

Customer did not leave a comment.

SUZETTE F 
Rating:
5.0

Customer did not leave a comment.

Shynitta W 
Rating:
5.0

Customer did not leave a comment.

Sydney N 
Rating:
5.0

Customer did not leave a comment.

Arthur B 
Rating:
4.0

The truck brake light came on, would stay on for a while, then go out for awhile, come back on, etc. Other than that, everything was okay

Walter W 
Rating:
2.0

Customer did not leave a comment.

Jeff D 
Rating:
3.0

Customer did not leave a comment.

Jessica W 
Rating:
5.0

Customer did not leave a comment.

Roshell M 
Rating:
5.0

The young men who worked there were very helpful before we even reserved the truck we were getting in Hickory. If we had not gone early, returning it may have been a bit trickier since it was after dark. The lighting could be a bit better in the parking lot for late returns.

Toni B 
Rating:
5.0

Employee was very helpful. Nice clean facility with easy access

Clyde W 
Rating:
5.0

Customer did not leave a comment.

OLLIN R 
Rating:
5.0

Thank you

Brenda P 
Rating:
5.0

Customer did not leave a comment.

James J 
Rating:
2.0

Truck was in bad shape mechanical wise. No window wash fluid, oil was low and bumped all the way down the road. Never leveled out to a smooth drive even at 45-50 moh

Marcie T 
Rating:
5.0

Great location, great staff

MICHAEL C 
Rating:
5.0

Customer did not leave a comment.

Orlando H 
Rating:
5.0

Customer did not leave a comment.

david c 
Rating:
5.0

Best uhaul place ever Good location Great staff

MICHAEL C 
Rating:
5.0

Every part of the transaction was easy and great

Julius D 
Rating:
4.0

Customer did not leave a comment.

sam m 
Rating:
5.0

All went well with my rental. The man that helped me was nice and professional.

Margaret B 
Rating:
5.0

Great location, customer service. Best Uhaul location in walton county

MICHAEL C 
Rating:
5.0

Not a thing, very professional associates and helpful.

john b 
Rating:
5.0

Everything went well

Warren F 
Rating:
5.0

These guys are great.

MICHAEL C 
Rating:
5.0

When we rented the vehicle it was not properly clean. All windows were very filthy and there was no water in the car to clean the windows. That can be a hazard especially when it’s very sunny.

Lucy V 
Rating:
2.0

To improve this location you would need agents with better attitudes and professionalism. Next service your equipment. The truck I rented had the check engine light on and the transmission sound as if it was going to drop out.

Fredrick S 
Rating:
5.0

Everything was excellent!!! Great service I will definitely be back and recommend to friends

Rocinia O 
Rating:
5.0

Everything I ask for was ready and available, and the two gentlemen behind the counter that helped me were quick to respond, and I enjoyed being able to do business with you. Thank you very much.

morri w 
Rating:
5.0

Customer did not leave a comment.

CANDY K 
Rating:
1.0

The truck was so messed up that we were praying to have this truck moving. The transmission was so bad and making loud sounds. worst experience. never rent a truck from this location. Deeply disappointed

Aditya M 
Rating:
5.0

Customer did not leave a comment.

Shemuel Y 
Rating:
5.0

Customer did not leave a comment.

Bill D 
Rating:
5.0

Customer did not leave a comment.

JARRIUS W 
Rating:
3.0

Make sure the AC works other than when the truck is going at least 35 mph.

Joel B 
Rating:
3.0

Customer did not leave a comment.

LESTER B 
Rating:
5.0

Everyone there was very helpful and friendly. Location is very clean. Equipment is in great condition.

RODNEY J 
Rating:
5.0

Michael was very helpful and accommodating allowing us to pay the day before we actually picked it up since I didn't have a ride that day Thank you!

Melissa K 
Rating:
5.0

Customer did not leave a comment.

kathleen t 
Rating:
5.0

Customer did not leave a comment.

Mark S 
Rating:
5.0

Customer did not leave a comment.

Sue B 
Rating:
5.0

I just want to brag on the two guys at Frogs Pawn Shop for being so helpful. As a woman not really knowing how to back up to or hook up a trailer I am so appreciative for all the help they provided!

Ashley S 
Rating:
5.0

Nothing. Both guys working there were friendly and helpful! Would recommend them to anyone.

Tyler C 
Rating:
3.0

I don't think it was the location They were polite and courteous. They did not have pads, even though I ordered 24. Is that their fault or Uhaul. I thought it was Uhauls. I originally rented the vehicle from another U-Haul location and my rental got transferred to Frogs. Engine light was on the entire weekend

Mark H 
Rating:
5.0

Very easy to complete transaction at the store

Hope C 
Rating:
5.0

Customer did not leave a comment.

anthony k 
Rating:
5.0

Customer did not leave a comment.

Norris E 
Rating:
5.0

Customer did not leave a comment.

Simeko T 
Rating:
5.0

Customer did not leave a comment.

Sharon R 
Rating:
5.0

Customer did not leave a comment.

Debra P 
Rating:
5.0

Customer did not leave a comment.

Richard C 
Rating:
5.0

Customer did not leave a comment.

Rebecca W 
Rating:
3.0

Customer did not leave a comment.

James W 
Rating:
5.0

Customer did not leave a comment.

David F 
Rating:
5.0

Customer did not leave a comment.

JOEY K 
Rating:
5.0

Very nice guys

John L 
Rating:
4.0

Customer did not leave a comment.

WANDA R 
Rating:
5.0

The desk staff at Froggs Pawn Shop were knowledgeable and made the rental pick up very easy.

John L 
Rating:
5.0

Customer did not leave a comment.

Kasey P 
Rating:
3.0

Customer did not leave a comment.

Diane B 
Rating:
4.0

Customer did not leave a comment.

BYRON T 
Rating:
5.0

All Good!!

David M 
Rating:
4.0

Key did not fit rear cargo lock,

MATTHEW C 
Rating:
5.0

Great bunch of folks

MICHAEL C 
Rating:
2.0

The vehicle was filthy. It was not cleaned before we rented it, and had less than a fourth tank of gas. We rented the same type of van in Roswell, GA last year and the experience and service was outstaning.

James P 
Rating:
4.0

Customer did not leave a comment.

JACK F 
Rating:
5.0

Customer did not leave a comment.

Rachael M 
Rating:
5.0

Customer did not leave a comment.

Mark S 
Rating:
5.0

Good overall,they need to take care of the brake light and seatbelt a major issue on passenger side..brakes are important as well. Thanks

Jackeline W 
Rating:
5.0

Customer did not leave a comment.

SEAN M 
Rating:
4.0

Customer did not leave a comment.

Todd H 
Rating:
5.0

Customer did not leave a comment.

Katie G 
Rating:
5.0

Customer did not leave a comment.

Jack F 
Rating:
4.0

Customer did not leave a comment.

Anthony B 
Rating:
5.0

Good experience

RUSSELL B 
Rating:
5.0

Customer did not leave a comment.

Yvonne H 
Rating:
5.0

Everything was great, your rep did a very good job. There was nothing to improve upon.

LARRY S 
Rating:
5.0

Front counter was very friendly and informative. Young lady.

John W 
Rating:
5.0

Customer did not leave a comment.

Randall C 
Rating:
5.0

Thanks 🙏🏽

JARRIUS W 
Rating:
5.0

Very helpful.

JACKSON F 
Rating:
5.0

Customer did not leave a comment.

David W 
Rating:
5.0

There was so much space to park and the drop box was in clear site! Good job!!

KELSEI E 
Rating:
5.0

Customer did not leave a comment.

Ashley D 
Rating:
5.0

Nice folks. No issue with the location

GREGORY F 
Rating:
5.0

No comment

ALLEN W 
Rating:
5.0

Quick pick up. Very friendly and helpful. In and out fairly quick. Would use again.

TIMOTHY H 
Rating:
5.0

Great customer service. Keep up the good work.

SZSNYK J 
Rating:
4.0

The location did a great job, the Uhaul company themselves were horrible!! My pick up location changed 5 times in less than 24 hrs and they gave my truck away after I had booked it 2 weeks prior.

JENNIFER C 
Rating:
5.0

Customer did not leave a comment.

DANNY M 
Rating:
5.0

Customer did not leave a comment.

ROBERT Q 
Rating:
5.0

I pod for a dolly and did not receive it when I got the truck.

Roderick J 
Rating:
5.0

Frogs Pawn was awesome to deal with.

DOUGLAS H 
No reviews have been submitted for this location.

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