Customer Reviews for Friends Food & Gas
(U-Haul Neighborhood Dealer)

Rating:

5.0

Nothing! It was a good experience.

Rating:

3.0

Y’all wack

Rating:

5.0

Very easy to rent. The man was very nice.

Rating:

1.0

Horrible customer service. The total they charged me was completely WRONG. They charged me $29 for the truck instead of $19 after getting approval from a guy I talked to over the phone. They also charged me for extras that I did not ask for. I also got charged a $99 deposit they said it was refundable but it wasn’t. They charged me $5 environmental fee which was supposed to be only $1. The lady from the place had no clue of what she was doing. I am waiting to hear from Travis (manager) to fix the charges. I find this ridiculous cause I got wrongfully charged today at noon (being the locations fault) but I need to wait at least one day to see if someone reviews the charges and submit a correction. In the meantime I am paying the toll for a HORRIBLE customer service. I will probably report this as fraud to my bank.all this for driving a truck less than 9 miles in one hour.

Rating:

5.0

Jimmy did a outstanding job. Very respectful.

Rating:

5.0

Very friendly

Rating:

5.0

Customer service was excellent.

Rating:

3.0

I hated the return process. The app was so slow. We sat there forever trying to get the dumb pictures to upload. But the threat of charging extra to have someone do a 10 second walk around of the vehicle made me so annoyed I sat there checking it in. Super lame drop off process. Kept having to go back to the truck to get more pictures.

Rating:

5.0

$1.29 a mile is not ok when I already have to pay for the renting the truck. I like this location but will never rent a u-haul again.

Rating:

5.0

Outstanding service and equipment

Rating:

1.0

I picked up the truck after 7am on Friday September 1 returned it at 6:47am on September 2 and I was charged for 2 days. I will speak with the gas station tomorrow as I just saw the receipt.

Rating:

5.0

Easy drop off. Friendly customer service. Great experience.

Rating:

1.0

I have multiple pending charges from the place and I was charged WAY more then what I was quoted.

Rating:

2.0

Never follow through on the email.

Rating:

3.0

Selected a lower fuel level than what was returned, trying to stick me with add-on fees

Rating:

5.0

It's nice that the whole process is DIY, though it does feel a bit lengthy. Otherwise, super easy to pick up and return.

Rating:

5.0

Nice and patient. Just what you want

Rating:

3.0

They added additional charges that were not mentioned

Rating:

4.0

Keep up the good work

Rating:

3.0

Comments are not for location, but for Uhaul. Don't try to charge for cleaning when renter did not add dirt (vehicle was not clean to start with). We were charged for more mileage then we used (we took pictures of the odometer before we left and when we returned) Even so, this was the cheapest way by far to rent a truck for a day.

Rating:

3.0

They forgot to Check me out and got emails from uhaul

Rating:

5.0

I have rented from the U-Haul location in Provo, Ut and the service i received here was equal to the great service at a regular U-Haul service center. Amazing service!

Rating:

2.0

Absolutely no hep in checking in the truck. I had to back it in a parking stall in a snow filled parking lot at a gas station. Nobody came out to look at the truck or record mileage or see if the dolly was in the truck. Just took the keys and said they would check it in later.

Rating:

4.0

I told them I did not want the move safe or whatever package it was, and yet it still showed up on my bill. ($28 on a $78 bill). I will definitely have to take a closer look next time I use your service. The vehicle worked well for what we wanted, but it had a foot of snow and ice on the windshield when I picked it up. The did provide me with an ice scraper to clean it off.

Rating:

1.0

Gas station location was extremely poorly managed with not enough workers on staff and the worker that did attempt to help us was not trained so the process of checking in after making an online reservation took over a half an hour. I felt bad for the worker because he was doing his best, but he clearly didn’t know what to do and it was convoluted and confusing. The location itself did not feel conducive to a Uhaul rental, because there was no separate area for the transaction. It felt extremely unsafe to hear all of my personal details confirmed verbally with a line of people next to me. The expectation to refill the gas tank was NOT mentioned at any point during check in, and we were nearly overcharged for equipment we didn’t rent but fortunately I noticed and changed it before I was charged. Once we finally got the keys to the truck, the engine light was on and we got a flat tire error message. However, it was the only truck available at that location, and it was the third location we had visited that day, so we felt like we had no choice but to drive it. If this location is going to continue to be a Uhaul rental station, they need to train their workers, protect customer confidentiality, and maintain their vehicles.

Rating:

5.0

The location and service were great. There was just a giant crack in the windshield when i picked it up and the headlights need something so they work better