Customer Reviews for Friendly Automotive West
(U-Haul Neighborhood Dealer)

288 reviews

5812 Summitview Ave   Yakima, WA 98908

(509) 941-2801

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 12/25/2021: Closed
  • 1/1/2022: Closed

Services at this Location:

Contact Us

(509) 941-2801

5812 Summitview Ave
Yakima, WA 98908

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 12/25/2021: Closed
  • 1/1/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Tristy M. 
Rating:
5.0

Very friendly and helpful.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

JOHN E. 
Rating:
5.0

Felix was fantastic!

BRUCE L. 
Rating:
5.0

U-haul per mile rate is to high.

JOSEPH B. 
Rating:
5.0

Had no problems at pick up they hooked everything up them selves I had to do nothing but drive away.

JERRY O. 
Rating:
5.0

Rental went great. Truck was there and the guys at Friendly Automotive were nice and prompt. Would do it again.

Brenton V. 
Rating:
5.0

Very nice people. Thank you for making it easy.

Carol M. 
Rating:
3.0

This location does not support 24/7 pickup despite what UHaul says. I wasted an hour waiting for the owner of the location to arrive before I could get the keys to the truck.

Noah B. 
Rating:
1.0

I spent a half hour trying to upload a photo of the odometer on your app. It wouldn't let me upload a photo and the photo I took with the app didn't upload. I ended up going to the website to manually upload it. Using the app wasn't easy at all.

NATHAN DANIEL S. 
Rating:
5.0

Everything was great!

BOBBIE F. 
Rating:
5.0

Customer did not leave a comment.

Dean B. 
Rating:
5.0

Customer did not leave a comment.

Paul K. 
Rating:
5.0

Everything went great from pick up to drop off!

SaraBeth D. 
Rating:
4.0

I had some difficulty with the before hours pick up and after hours drop off.

Richard H. 
Rating:
4.0

The inside of the trailer was dirty and needed to be cleaned before I could use it.

Michael D W. 
Rating:
5.0

Customer did not leave a comment.

Tyler O. 
Rating:
5.0

The facility is very convenient and I have used their services on 3 different occasions and we are very pleased. Thank you.

GREG W. 
Rating:
5.0

Customer did not leave a comment.

JACOB K. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

Donald L. 
Rating:
5.0

Customer did not leave a comment.

Phil P. 
Rating:
5.0

Excellent customer service.

Charles H. 
Rating:
5.0

Memorial weekend was an especially difficult move-day. The staff at Friendly Automotive went above and beyond to help me make it as easy as possible.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

LORI W. 
Rating:
5.0

Excellent customer service. I needed help exchanging the ball on my hitch and they did for me. Friendly and helpful. Highly recommend!

STEVEN JAMES P. 
Rating:
5.0

On property personal vehicle parking.

MARK H. 
Rating:
5.0

Very positive experience. I will rent again and not buy that expensive pickup!!!

jeri J. 
Rating:
5.0

Customer did not leave a comment.

Lexi M. 
Rating:
3.0

The system was down so they didn't have my credit card information onhand. The staff weren't very friendly perhaps because the system was down.

Colleen C. 
Rating:
5.0

I was very happy with everything. Close to where I live and that is nice. Very happy with the service. Gary Allen

GARY A. 
Rating:
5.0

Customer did not leave a comment.

larry L. 
Rating:
3.0

Good location close to my house, but for a trailer, kinda tight. Also, tried to return last night but didn't see any cameras. I was worried about the trailer getting stolen, so I kept it until morning.

Ryan V. 
Rating:
5.0

Customer did not leave a comment.

Karen M. 
Rating:
5.0

They were very nice and helpful. Had everything ready to go when I got there.

David T. 
Rating:
1.0

The person at the front desk was not wearing a mask. They have a pet bunny in the building, cool, but bunny crap and pee everywhere. Disgusting

HOLLIS H. 
Rating:
1.0

Horrible location to drop off a huge uhual truck

Justin C. 
Rating:
1.0

It's hard to back anything into this super small place. They have to many junk cars sitting around. They didn't help us hook the trailer up this time.

HEATHER H. 
Rating:
5.0

Loved the rabbit. The young lady is also great and friendly. I will rent there again when I rent. Bill Hackett

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

karie P. 
Rating:
5.0

This is the second time I've had the pleasure of receiving Chelsea's stellar customer service for Uhaul rentals at Friendly Automotive in Yakima. She is knowledgeable, personable, and efficient. I consider using Uhaul for future projects because of the quality service, products, and pricing. Thank you.

Erin W. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Anthony A. 
Rating:
5.0

Great place to visit for automotive or U-haul needs.

RON M. 
Rating:
1.0

The whole experience was horrible. We reserved a truck to be picked up in Ellensburg , they called the day before and said they didn't have a truck and we would have to go to Yakima to pick up I don't feel like we should have tp pay the mileage between Ellensburg and Yakima and the additional mile as from Ellensburg back to Yakima ( approx 80 miles ) this was Ellensburg U-Haul error. Furthermore when we picked up the truck in Yakima we said we only needed it for 24 hours we asked the owner what time we Need to have it back on Sunday he said it doesn't matter because we aren't open anyway. When we got the bill we were charge for today. I feel we are due a refund for the 80 miles and a refund for 1 day . Also when we made a stop after picking it up we noticed the gas cap was not secure there we were losing gas. If I don't here from you within 24 hours I will be filing a review on yelp as well

ROBERT S. 
Rating:
5.0

Customer did not leave a comment.

Melanie J. 
Rating:
5.0

Customer did not leave a comment.

Maeva M. 
Rating:
4.0

Not a reflection on Friendly Automotive (who were professional and prepared), I would never recommend U-haul to a friend due to the reservation policy (it is not a reservation, despite the name... Only a "request"). You are not guaranteed a vehicle, truck size, or location... And they will not notify you of the lack of availability until 24-48 hours prior to pickup date. Which means, if you have a set moving date, you are just out of luck.

Laura G. 
Rating:
4.0

The pick up location was great. However, U-Haul overall was not helpful. I had the worse experience. I was called the day before our rental and was told the only truck available was located 2hours in the wrong direction. I then received poor customer service from the U-Haul rep. This was an extreme inconvenience. The fact that you say a truck is available and then its not but then you don't offer any other help is just unacceptable.

Jason W. 
Rating:
1.0

The mileage was written down incorrectly. They were closing and didn't go over the appearance or the miles before we had to leave.

Chad P. 
Rating:
5.0

Very friendly and easy to work with.

Charles M. 
Rating:
5.0

The lady that helped me, I didn't catch her name, but she was extremely nice, extremely helpful and all around amazing. I would recommend this place to anyone that needs a uhaul

Deanna P. 
Rating:
4.0

Customer did not leave a comment.

Siliene T. 
Rating:
5.0

Customer did not leave a comment.

JOHN N. 
Rating:
5.0

Customer did not leave a comment.

LORI M. 
Rating:
5.0

Absolutely nothing!!!

Roy R. 
Rating:
5.0

Great customer service!

KEVIN F. 
Rating:
5.0

Felix was personable, efficient, and gave clear instructions!

PATRICK M. 
Rating:
5.0

Customer did not leave a comment.

TALIA J. 
Rating:
5.0

It was all great.

RICHARD J. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Not much I can think of. Loved the experience.

AURELIO B. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Steve A. 
Rating:
4.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

All the people were very helpful. The kid did a great job hooking the trailer up for me.

Steve H. 
Rating:
5.0

Customer did not leave a comment.

Christopher K. 
Rating:
5.0

Customer did not leave a comment.

Roy M. 
Rating:
5.0

quick explanation of your COVID requirements would be helpful. Do I need to clean the trailer in some way prior to return? Do I need to wear a mask in your office space?

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

Daniel J. 
Rating:
5.0

Easy, easy drop-off.

Jennings R. 
Rating:
5.0

Owner Felix is awesome . Good communication when needed.

John R. 
Rating:
5.0

Customer did not leave a comment.

wes G. 
Rating:
5.0

I only used 1 dozen pads, which are neatly folded. The other dozen are unused, still sealed in the bag. I'd like a refund if possible. Thank you.

Travis H. 
Rating:
5.0

Always easy to get along with here.

Ronald M. 
Rating:
5.0

Customer did not leave a comment.

HEATHER S. 
Rating:
5.0

Exceptional service I changed my plans and they were very fair about a price change

Eddie A. 
Rating:
2.0

Customer did not leave a comment.

ANDRES M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
5.0

Great experience!

RICHARD K. 
Rating:
5.0

Customer did not leave a comment.

Mandy N. 
Rating:
5.0

All good. Quick and easy return.

Greg S. 
Rating:
4.0

Customer did not leave a comment.

HARTWIG D. 
Rating:
5.0

Customer did not leave a comment.

Duane L. 
Rating:
5.0

Friendly & competent attendant

TIM R. 
Rating:
5.0

Owner was on the spot, greeted me with a smile and took care of me. My hitch was loose and he tightened it without hesitation. I will be returning

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Arleen J. 
Rating:
5.0

Customer did not leave a comment.

Derek L. 
Rating:
5.0

Servicio exelente

GUSTAVO F. 
Rating:
4.0

A little better signage on where to return the equipment would have been helpful.

Philip A. 
Rating:
5.0

Great customer service! Chelsea Johnson did a fantastic job and followed up in a extremely timely matter.

Jeremy P. 
Rating:
3.0

1. Whomever rented the truck prior was a smoker. I wish that people wouldn't smoke but that is hard to do. 2. Every time we need to rent a truck or van we have to go thru 1/2 an hour of paper work. Driver license, credit car etc. even when we have already done it prior when reserving the vehicle. It is a waste of time. Can you keep a file so that we don't need to go through all of this again? This are my only comments

Lucho D. 
Rating:
4.0

Customer did not leave a comment.

Sharena S. 
Rating:
5.0

The location for pickup was extremely helpful. The problem was with your online reservations for the truck. They put me at a mail n"more store, a few businesses east of the location I finally ended up at. Mail n" More said they did have your affiliation anymore. I had requested a 20-foot van, they did happen to have a 15-footer, even though they did not know of my reservation. I did use and rent.the 15-foot van. This business did a representation of your name. They did apologize on your behalf.

Anthony P. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

karen T. 
Rating:
5.0

Customer did not leave a comment.

RON G. 
Rating:
5.0

Customer did not leave a comment.

Brenda H. 
Rating:
4.0

see other submission

chris B. 
Rating:
5.0

these people were good

chris B. 
No reviews have been submitted for this location.

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