Customer Reviews for Friendly Automotive West
(U-Haul Neighborhood Dealer)

358 reviews

5812 Summitview Ave   Yakima, WA 98908

(509) 941-2801

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed
  • 7/4/2024: Closed

Services at this Location:

Contact Us

(509) 941-2801

5812 Summitview Ave
Yakima, WA 98908

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat: 9 am–2 pm
  • Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed
  • 7/4/2024: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

This does not have to do with the location but when dropping the truck off my only option was to use the app and i was unable to do so based on app error screens to return leading to fees for having the location I returned to doing the process of return.

Todd Rosier 
Rating:
5.0

Customer did not leave a comment.

John Hickey 
Rating:
5.0

Have a place onsite where a person can park their car while using the rental truck.

Timothy Swanson 
Rating:
5.0

They were friendly, quick and their trucks were in great condition.

Edward Kanelopoulos 
Rating:
5.0

The front tires on each side may need to be replaced in the near future.

David Frey 
Rating:
5.0

Customer did not leave a comment.

Gerald M Judy 
Rating:
4.0

Customer did not leave a comment.

Bob Anderson 
Rating:
5.0

Awaiting my receipt. No one checked mileage or gas consumption. Only traveled about 15 miles total. Fuel Guage never moved, so I'm concerned I may be charged for non used items.

GERARD THOMAS FARRELL 
Rating:
4.0

Fuel tank was less than 1/8 when 8 picked up. I Prefer not getting fuel before the start. Ended up putting way over what was necessary.

Colleen Sheahan 
Rating:
5.0

The customer service was awesome and I mean awesome. .They took very good care of me and got me on the road. Inside the truck was nice and clean and the bed was good and clean

Deborah Reams 
Rating:
5.0

Great customer service at both ends!

TOM UTIGARD 
Rating:
5.0

Customer did not leave a comment.

thomas gedulig 
Rating:
5.0

Nada todo esta bien

Guadalupe Delacruzmartinez 
Rating:
5.0

Easy in and out!

Colleen Sheahan 
Rating:
5.0

Customer did not leave a comment.

Reza Navabi 
Rating:
5.0

Your are doing excellent service and vehicles. Thank you!

VICKEI HARRINGTON 
Rating:
2.0

The trucks are not clean and the space is very small. They don't have the same amount of availability because of the small amount of area. The uhaul was not cleaned out front nor back. Unless you're on this side of town this location doesn't hold much appeal. Incorrect gas level when I picked up the truck as well. Said half a tank when it was well below that. I think checking the trucks better would benefit this location. Making sure they are cleaned and the gas level is kept the same pickup and drop-off.

Nadira Collins 
Rating:
4.0

Super close to the house. Office was closed but had a parking spot waiting for us. Key drop box had helpful notes on it. Was easy to find, pull in, do the auto return, and exit when all done.

Debbi Northfield 
Rating:
4.0

Na.

Hector Quintero 
Rating:
4.0

Customer did not leave a comment.

Tariq Khan 
Rating:
5.0

Customer did not leave a comment.

Lorraine Bethay 
Rating:
5.0

Great people to deal with and very knowledgeable

Steve Younger 
Rating:
2.0

I got a U-hale like 30 or less and I paid $47 . He's charged me $14 trip safe fee but I saw it on the website $5 .

Raeda Imtair 
Rating:
5.0

Customer did not leave a comment.

BRYAN LAMBERTH 
Rating:
5.0

overall everything was good except when it started raining and i needed to use the wipers. needs new wiper blades

MARY MENDEZ 
Rating:
4.0

Battery was dead on the truck we had to jump start it twice and then have it towed.

Rhonda Hillabush 
Rating:
5.0

Customer did not leave a comment.

Community Living INC 
Rating:
3.0

Customer did not leave a comment.

Adam May 
Rating:
5.0

Customer did not leave a comment.

Heather Walker 
Rating:
4.0

Paid for dolly but didn't get one

Timothy Roberts 
Rating:
1.0

Customer service was poor and did not want to help. Had to switch locations from original due to not having the correct equipment. It is apparent everyone hates their job that I interacted with.

Brianna Jaramillo 
Rating:
4.0

Customer did not leave a comment.

ENRIQUE GARCIA 
Rating:
4.0

Be told by the location that the parking lot is very limited in pulling in or out. We had to take the trailer across the street to drop off the broken trailer and the service guy had to bring a new trailer over to us.

Robert Murphy 
Rating:
4.0

Motor vehicles should delivered full of fuel and returned in the same manner. This assists the customer in a trip without having to quickly stop for fuel or have to guess when to fuel for the return. This is consistent with other vehicle rental policies.

Gary Jones 
Rating:
5.0

Customer did not leave a comment.

LISA BOSSERT 
Rating:
4.0

Customer did not leave a comment.

Tracy Lacquaye 
Rating:
5.0

Customer did not leave a comment.

BRENDA ROBERTSON 
Rating:
5.0

Customer did not leave a comment.

Ben Harleman 
Rating:
5.0

Clean the truck properly and make sure it has windshield washer fluid. I have low expectations for U-Haul trucks so it met what it needed to

Jonathon Mitchell 
Rating:
5.0

Customer did not leave a comment.

Craig Mangeng 
Rating:
5.0

Customer did not leave a comment.

Leo Painton 
Rating:
5.0

You guys were awesome so friendly and nice. So glad I chose you guys to rent from I will rent from you guys again.

DALIA LENOS 
Rating:
5.0

Customer did not leave a comment.

Matthias Baudinet 
Rating:
4.0

The Yakima location was friendly and efficient. The time and distance was inconvenient.

Teresa Lennstrom 
Rating:
5.0

Customer did not leave a comment.

Matthias Baudinet 
Rating:
1.0

I drove 7 miles. Got charged for 7 miles. I put gas in the vehicle and brought a receipt. I got charged for 11 gallons of gas. How does driving 7 miles take 11 gallons? It doesn't. Something isn't right. Refund requested.

David Wooten 
Rating:
5.0

Customer did not leave a comment.

JAMES KEDDIS 
Rating:
5.0

Your location was perfect for our needs and we were glad that your van was available for transporting a bedroom set that was given to us.

MICHELE TETREAULT 
Rating:
5.0

This shop was great but I doubt Ill ever use U-Haul again. Constant delaying the move and on the day of the move the original truck I reserved didn’t exist. Ridiculous.

Seanpaul Benson 
Rating:
5.0

Easy check -in

Felix Calvillo Jr. 
Rating:
5.0

Very helpful and courteous.

MaryAnn Unger 
Rating:
5.0

Customer did not leave a comment.

Debra Strait 
Rating:
5.0

Need to know that ramp seemed too short for the truck making loading difficult and less safe. I’ve rented all sizes of your trucks and this was noticeable.

Clinton Wertz 
Rating:
5.0

Customer did not leave a comment.

Richard Golob 
Rating:
5.0

Customer did not leave a comment.

Charlene Dillman 
Rating:
5.0

Not sure what needs improvement. I've never rented from U-Haul before and I was walked through it all very easily and friendly.

Lorenz Leppert 
Rating:
5.0

Very nice and polite. Only suggestion I have is when you rent the 26 foot truck that they tell you that you will be charged a fee for using the dolly and blankets. I am handicapped and can not get in the truck to read anything about this. I have a dolly of my own but the people helping me move used it. They don’t speak or understand much English. Had I known there was a fee I would have told them not to use it. I’m on social security and this was not budgeted for. That was $10 that I was going to use on something else.

Bonnie Morris 
Rating:
4.0

Very friendly and personable. Explain that process in detailed necessary information.

Dave Cullen 
Rating:
2.0

When i tried to check in with the mobile app and then checkout with the mobile app it failed to work and just shut down each time. with nobody at the location at 4pm i had to wait 2 days to finalize this. mobile app needs some major fixes

ROB MALLICOAT 
Rating:
5.0

Customer Service was excellent- nothing to improve.

ELVIRA LORANZ 
Rating:
3.0

I was told that the truck was cleaned, however, it was not and I had to clean it first to be able to move a mattress in the truck. I took pictures with my cell phone if you would like to see them. You can reimburse me for the additional cleaning that I had to do. Also the requested furniture pads were not available.

Ingrid Spencer 
Rating:
5.0

Customer did not leave a comment.

Chelsea Mckinly 
Rating:
5.0

Nothing to do with the location but the websit would not let me check in once I arrived. The link kept taking me in circles

TARA SMITH 
Rating:
5.0

Friendly Automotive definitely lives up to their name! Everybody is very kind. This was my first time renting a cargo trailer from U-Haul and the entire experience was a breeze. From the rental, to the pick up, to the drop off it couldn't have gone any smoother. I rented a 5 x 8 enclosed trailer to haul a couch and it was the perfect size and the trailer was very east to tow. I will definitely use the U-Haul location at Friendly Automotive West next time I need a trailer.

peggy keithly 
Rating:
5.0

Customer did not leave a comment.

Alan Litwak 
Rating:
5.0

I Was unable to get in the truck due to a lack of adequate steps on it's side. Had to let my son in law take it.

JOHN MONTER 
Rating:
2.0

My only complaint with the location is the truck parking area. There is really no area. For the average driver, it is impossible to back it in to on of the spots. Having a bigger parking area would make it easier for the customers to park when returning the truck. Truck was very clean, customer service was very friendly. ps, I didn't even try to back it in.

Erin Casseday 
Rating:
5.0

Chelsea was fantastic!

Sharon BLISS 
Rating:
5.0

Just the right size truck in just the right location. The daily charge is reasonable, but $1.59 per mile seems steep.

Mike Webster 
Rating:
5.0

Customer did not leave a comment.

Regan McCarthy 
Rating:
5.0

Customer did not leave a comment.

Tristy Medina 
Rating:
5.0

Very friendly and helpful.

Stephen Muehleck 
Rating:
5.0

Customer did not leave a comment.

JOHN ENGLE 
Rating:
5.0

Felix was fantastic!

BRUCE LYMAN 
Rating:
5.0

U-haul per mile rate is to high.

JOSEPH BOWMAN 
Rating:
5.0

Had no problems at pick up they hooked everything up them selves I had to do nothing but drive away.

JERRY OSBORNE 
Rating:
5.0

Rental went great. Truck was there and the guys at Friendly Automotive were nice and prompt. Would do it again.

Brenton Van Amburg 
Rating:
5.0

Very nice people. Thank you for making it easy.

Carol Moore 
Rating:
3.0

This location does not support 24/7 pickup despite what UHaul says. I wasted an hour waiting for the owner of the location to arrive before I could get the keys to the truck.

Noah Berndt 
Rating:
1.0

I spent a half hour trying to upload a photo of the odometer on your app. It wouldn’t let me upload a photo and the photo I took with the app didn’t upload. I ended up going to the website to manually upload it. Using the app wasn’t easy at all.

NATHAN DANIEL STADLER 
Rating:
5.0

Everything was great!

BOBBIE FORSYTH 
Rating:
5.0

Customer did not leave a comment.

Dean Broersma 
Rating:
5.0

Customer did not leave a comment.

Paul Krish 
Rating:
5.0

Everything went great from pick up to drop off!

SaraBeth Doddroe 
Rating:
4.0

I had some difficulty with the before hours pick up and after hours drop off.

Richard Hopp 
Rating:
4.0

The inside of the trailer was dirty and needed to be cleaned before I could use it.

Michael D Williams 
Rating:
5.0

Customer did not leave a comment.

Tyler Oberlander 
Rating:
5.0

The facility is very convenient and I have used their services on 3 different occasions and we are very pleased. Thank you.

GREG WATERS 
Rating:
5.0

Customer did not leave a comment.

JACOB KLEIN 
Rating:
5.0

Customer did not leave a comment.

Scott Crimin 
Rating:
5.0

Customer did not leave a comment.

Donald Layfield 
Rating:
5.0

Customer did not leave a comment.

Phil Posada 
Rating:
5.0

Excellent customer service.

Charles Hickman 
Rating:
5.0

Memorial weekend was an especially difficult move-day. The staff at Friendly Automotive went above and beyond to help me make it as easy as possible.

STEVEN MEYER 
Rating:
5.0

Customer did not leave a comment.

LORI WHITE 
Rating:
5.0

Excellent customer service. I needed help exchanging the ball on my hitch and they did for me. Friendly and helpful. Highly recommend!

STEVEN JAMES PILGER 
Rating:
5.0

On property personal vehicle parking.

MARK HOFFMANN 
Rating:
5.0

Very positive experience. I will rent again and not buy that expensive pickup!!!

jeri johnson 
Rating:
5.0

Customer did not leave a comment.

Lexi Mitchell 
Rating:
3.0

The system was down so they didn’t have my credit card information onhand. The staff weren’t very friendly perhaps because the system was down.

Colleen Crowston 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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