Comentarios del cliente para Friendly Automotive West

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Friendly Automotive West

Grado total:

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Duane L. en

Grado:

El cliente no dejó un comentario.

TIM R. en

Grado:

Friendly & competent attendant

ROBERT C. en

Grado:

Owner was on the spot, greeted me with a smile and took care of me. My hitch was loose and he tightened it without hesitation. I will be returning

Arleen J. en

Grado:

El cliente no dejó un comentario.

Derek L. en

Grado:

El cliente no dejó un comentario.

GUSTAVO F. en

Grado:

Servicio exelente

Philip A. en

Grado:

A little better signage on where to return the equipment would have been helpful.

Jeremy P. en

Grado:

Great customer service! Chelsea Johnson did a fantastic job and followed up in a extremely timely matter.

Lucho D. en

Grado:

1. Whomever rented the truck prior was a smoker. I wish that people wouldn't smoke but that is hard to do. 2. Every time we need to rent a truck or van we have to go thru 1/2 an hour of paper work. Driver license, credit car etc. even when we have already done it prior when reserving the vehicle. It is a waste of time. Can you keep a file so that we don't need to go through all of this again? This are my only comments

Sharena S. en

Grado:

El cliente no dejó un comentario.

Anthony P. en

Grado:

The location for pickup was extremely helpful. The problem was with your online reservations for the truck. They put me at a mail n"more store, a few businesses east of the location I finally ended up at. Mail n" More said they did have your affiliation anymore. I had requested a 20-foot van, they did happen to have a 15-footer, even though they did not know of my reservation. I did use and rent.the 15-foot van. This business did a representation of your name. They did apologize on your behalf.

David C. en

Grado:

El cliente no dejó un comentario.

karen T. en

Grado:

El cliente no dejó un comentario.

RON G. en

Grado:

El cliente no dejó un comentario.

Brenda H. en

Grado:

El cliente no dejó un comentario.

chris B. en

Grado:

see other submission

chris B. en

Grado:

these people were good

Randy P. en

Grado:

The entrance to the yard is a little difficult early in the morning when Starbucks is busy..

JEFFREY T. en

Grado:

El cliente no dejó un comentario.

Randy P. en

Grado:

I don't recommend pick ups or drop offs in the morning... the traffic from Starbucks can make it difficult..

Charles M. en

Grado:

Brought truck back a day early but did not receive and money back. Not a good policy

Ronald C. en

Grado:

I wouldn’t change anything. Great, friendly service and efficient. Scott

DENNIS H. en

Grado:

Quick and easy transaction; very easy to work with.

john W. en

Grado:

El cliente no dejó un comentario.

john R. en

Grado:

Best location I have rented from

ASHLEY H. en

Grado:

El cliente no dejó un comentario.

Rhonda G. en

Grado:

El cliente no dejó un comentario.

cindy B. en

Grado:

Make sure your equipment doesn’t leak and ruin a 4,000 dollar mattress! ??????????????

William V. en

Grado:

El cliente no dejó un comentario.

GREGORY H. en

Grado:

El cliente no dejó un comentario.

Kenneth K. en

Grado:

El cliente no dejó un comentario.

Richard R. en

Grado:

Too small, Felix is nice but everyone else are not.

MIKE B. en

Grado:

El cliente no dejó un comentario.

Kim A. en

Grado:

Great customer service !

Bill S. en

Grado:

El cliente no dejó un comentario.

David S. en

Grado:

The customer service was great! Friendly, and courteous. The parking was tight, but they were very helpful and remedied that by moving the truck for me.

Thomas S. en

Grado:

Picked it , received help to hookup , returned with a hand shake. thanks

Doug P. en

Grado:

El cliente no dejó un comentario.

Danny H. en

Grado:

Person who assisted me was very pleasant and professional, had no issues at all, would come to this location again.

Shelby S. en

Grado:

El cliente no dejó un comentario.

PAUL K. en

Grado:

El cliente no dejó un comentario.

Andrew W. en

Grado:

Same as pick up, very cramped to pull trailers in and out

TARRA G. en

Grado:

El cliente no dejó un comentario.

Darin V. en

Grado:

El cliente no dejó un comentario.

john R. en

Grado:

This is the best rental location I’ve ever used in my tire life

PATRICIA S. en

Grado:

Inspect the trailer more carefully it had a big patch in the roof that leaked very bad and ruined things we were hauling all the way to Texas.

Dustin A. en

Grado:

There was not room for a 26' truck alone, not to mention a 26' truck with an auto transport. I pulled into the truck into the parking lot and had to turn around in the Starbucks next door. The representatives told me to park the truck in the grocery store lot across the busy street.

Henry F. en

Grado:

Check-in tool less than 30 seconds and they were very friendly and helpful.

Kenneth N. en

Grado:

excellent service all around.

Deborah L. en

Grado:

Very congested parking area.

larry N. en

Grado:

I made the arrangements for the rental at the South 1st Street location in Yakima Washington I got a call the night before to confirm that I needed to be there at 7 to pick up the trailer got there at 7 there was no trailer they sent me 5 miles away to get a trailer. The trailer was fine except for some of the tie downs or either missing or broken

Joseph R. en

Grado:

Very Pleased...........

Henry F. en

Grado:

El cliente no dejó un comentario.

DONALD W. en

Grado:

El cliente no dejó un comentario.

kim A. en

Grado:

Wonderful, helpful staff

DENISE F. en

Grado:

This Uhaul dealer is the best!! We were so impressed with the attention to detail, kindness, and thoughtful listening to our needs. They took care of everything and it was more affordable than having the furniture store deliver!! We were in and out in minutes and definitely look forward to renting from this store again!

LISA B. en

Grado:

El cliente no dejó un comentario.

Patti H. en

Grado:

The gentleman at this location went above and beyond to get me a moving truck.

Colleen S. en

Grado:

Great service!

GERMAINE N. en

Grado:

El cliente no dejó un comentario.

Alex C. en

Grado:

El cliente no dejó un comentario.

Colleen S. en

Grado:

El cliente no dejó un comentario.

RYAN W. en

Grado:

The trailer was super dusty inside and had little Ricks in it. The service at this location was great!! The reservation system stinks. If I reserve a trailer two to three weeks in advance I would expect a company to honor that and make it happen. We reserved a trailer at a location within 5 mins drive. Then the day before our move we got a call that they did not have one and we would have to drive to the another town to get one and the pick up Time was 8 hours later then our original pick up time. While driving to the location I called a found out one was available with in 15 min drive. I wish you would have called me to let me know that.

David K. en

Grado:

El cliente no dejó un comentario.

KEN M. en

Grado:

El cliente no dejó un comentario.

TINA C. en

Grado:

Very friendly and helpful!

SHAWN B. en

Grado:

I have no idea how you could improve that location, they're great to work with and very accommodating. Thank you for your help and service.

RON M. en

Grado:

Customer service was excellent. The took care of my needs.

DORA S. en

Grado:

El cliente no dejó un comentario.

Robin S. en

Grado:

Don't assume customer is going to read the info. given them,tell them up front before. Customer is under a lot of stress due to time and money having to move. Pack and load and unload and return truck. We just want to get some normal back in our life. We don't need to hear we forgot to swap out the truck before returning so being shared .

Larry J. en

Grado:

El cliente no dejó un comentario.

Andrew S. en

Grado:

The only issue was that the cab of the truck smelled like cigarette smoke.

Guana S. en

Grado:

El cliente no dejó un comentario.

SUSAN L. en

Grado:

It went really smooth. Everyone was very friendly and helpful. Thank you!

Anne H. en

Grado:

I spent the time online entering driver’s license number and credit card to minimize time at pick-up but still had to wait for employee to re-enter this information when I arrived.

Glen E. en

Grado:

It was not real clear where to park or drop off paperwork and keys after hours

john R. en

Grado:

The staff at this location set the bar. They by far excell any other location here in Yakima. I rent often and will never rent from the main location on 1st street now that I use the above people.

Curtis M. en

Grado:

El cliente no dejó un comentario.

Colleen S. en

Grado:

I reserved a cargo van next door to this location at 5808 Summitview, Yakima, WA 98908. When I arrived, they had NO vehicles to rent and did not know of my reservation. I was able to walk next door to Friendly and the only choice was a 26' truck Not helpful! I was in need and took the much too large option and paid twice as much. Not impressed with U-Haul reservation system. However, Friendly's is a great business to deal with!

KARI M. en

Grado:

What great customer service at Friendly Automotive! The entire staff is positive and clearly happy to help you.

MELANEY S. en

Grado:

Excellent from beginning to end!

ALAN M. en

Grado:

El cliente no dejó un comentario.

Danielle C. en

Grado:

I have rented to uhauls & both times I have returned them clean yet I have been charge “cleaning” charges

Jill B. en

Grado:

El cliente no dejó un comentario.

Christopher C. en

Grado:

I ordered and paid for an APPLIANCE Dolly, a big one large enough to move a refrigerator, since we had a big frig to move. When we got to our pick up location and get the dolly from back of truck it was a standard utility dolly, Totally worthless. The dolly even said $7 rental when I had paid $10. RIP OFF. Otherwise the truck was fine, and rental was smooth but frustrating to not fully get what was paid for.

Becky D. en

Grado:

El cliente no dejó un comentario.

Danielle C. en

Grado:

Not sure, I had an unexpected charge added to my bill I am not happy with.

ROGER W. en

Grado:

very friendly and helpful would use it again without any thought what so ever

Jill S. en

Grado:

No extra charges!

rene B. en

Grado:

El cliente no dejó un comentario.

DIANE K. en

Grado:

El cliente no dejó un comentario.

JANET R. en

Grado:

Provide a step stool for us short people to get in and out of the truck.

Kali B. en

Grado:

El cliente no dejó un comentario.

Orville O. en

Grado:

Even though I put in all my information online I had to repeat all my information again. At least an half an hour process. Computer problems, had to pay cash, no real night drop off. Was not about to leave the equipment I rented in the alley.

Joseph T. en

Grado:

El cliente no dejó un comentario.

Craig S. en

Grado:

El cliente no dejó un comentario.

Mori E. en

Grado:

El cliente no dejó un comentario.

Kari M. en

Grado:

El cliente no dejó un comentario.

Jerry P. en

Grado:

El cliente no dejó un comentario.

LARRY F. en

Grado:

The Summitview location was exceptional and the staff was professional. Had below average service at the Nob Hill and Lincoln City locations.