Customer Reviews for Freeway Storage
(U-Haul Neighborhood Dealer)

Rating:

5.0

The lady working was very nice and professional . I had a great experience!

Rating:

3.0

The employees were friendly but knew nothing about Uhaul and therefore couldn't answer any questions we had about the charges. The truck we received worked well the first day we had it but the next day the "check engine" light came on. We were driving over 1,100 miles over 4 mountain passes and when we called the actual Uhaul number in our contract we were told not to worry about it but if it started blinking pull over right away and call the tow truck. Let's just add more stress to driving 8-hour days hoping we wouldn't break down in the middle of nowhere Montana.

Rating:

3.0

Was charged for two days rather than just one day for the rental. Not very happy with the website as it mismanaged my reservation. I will go in person next time rather than using the online application.

Rating:

5.0

Thank you

Rating:

5.0

Nothing. Everything was great and very accommodating.

Rating:

4.0

Key drop box not secure.

Rating:

5.0

This was one of the quickest and smoothest truck rentals I have had in 30 years as a professional mover. Just a great experience.

Rating:

5.0

Be open on Sunday's

Rating:

3.0

a 19 dollar truck cost me 72 bucks i rented it for 5 hours brought it back in less than three did the online so i didnt have to wait in line still had to stand there for almost twenty minutes i can understand the insurance fee putting it at 35 but this is ridiculous plus they kept me so long in the office that they made me late

Rating:

5.0

All is perfect as it is. truck was good an Service was great. I have told others bout ur service an got told I was rite that they like Ur store also.An will use ur store again.

Rating:

5.0

Everything was great and as advertised, renting everything online was quick and smooth

Rating:

5.0

Very friendly and pretty 😊

Rating:

5.0

The whole process was so much easy than I thought it would be! My service was great.

Rating:

5.0

The manager provided world-class customer service, was extremely helpful, made the checkout process seamless, and would highly recommend this location to my friends colleagues, and family members.

Rating:

4.0

Everything was great. Truck needed a wash though. Tires and mud flats pretty dirty. It made me take pictures right off the start. Excellent other then that. Service and access saved me. Thx

Rating:

4.0

The person whom helped my me, seemed busy with the other part of that business and made a mistake. But thankfully the othe location fixed the issue.

Rating:

1.0

There was no way to drop off rental equipment. Also, the parking lot is 100% not meant for a uhaul truck. Horrible time trying to park.

Rating:

5.0

Very helpful and customer service was amazing. Made my day.

Rating:

5.0

Ordered equipment not available. Truck had front windshield cracked middle of window from top to bottom. Did not like check in procedure with photographing driver’s license. Truck ran poorly made loud noises.

Rating:

1.0

Verify your customers' email addresses so you're not sending personal information to complete strangers or hiring out vehicles to people who give you false information. Morons.

Rating:

5.0

Everything was fine with the rental. I told the office staff that the "check engine" light icon was on when I started the truck--no problems with the truck running, however. I assume they will have this checked out by a local service station or garage. This is a GMC panel truck with about 80,000 miles on it.

Rating:

3.0

not a main uhaul hub and did not have an appliance dolly. But friendly service and truck was ready when I got there.

Rating:

1.0

3 minutes prior to my pick up time, UHaul emailed me saying there was a change in my reservation but not clearly indicating the change. Turns out the location changed so I had to drive all the way across town. When I got there the lady “couldn’t get (her) system to rent me the truck”... whatever that means. So after her wasting my time for 40min she then moved the reservation to another location further north in another town. So not only was my time wasted, but also both my gas and money. Had I been able to pick up the truck locally I would have only needed to pay for maybe 5 miles at the absolute max. Instead I had to pay for more than 4x that due to UHauls mistake AND go to 3 different locations. What a joke.

Rating:

4.0

Your check-in early and on-line was a joke. When I tried to check in twice, your software system “buffered” with no final result. The truck that I reserved (10 foot box truck) was scheduled 1 month ago; the day of pick-up your system informed me that my city pick up changed to Monroe Wa which is 25 miles away compared to the facility that I placed reservations was 2 miles away! I called your customer service and they offered me a van! I never will use your on-line service again! Luckily the Marysville Uhaul was kind enough to accommodate my need for a box truck and that’s why I gave them 4 stars.

Rating:

3.0

Friendly staff, quick service

Rating:

2.0

Scheduled unit for 10:00am I was called(as I was heading out the door to p/u) by the local dealer and was told she had a doctor appointment and I couldn't pick up until 11:30am. Scheduled a hand truck and wasn't told until I arrived they DIDN'T HAVE ONE! Very inconvenient for certain items we were moving! Some heads up would have been nice so we could make adjustments! I have used UHAUL several times. Very disappointed with this experience. I took under consideration but this HAD NOTHING TO DO WITH COVID19.

Rating:

4.0

Bring the pricing on miles back to a reasonable price. U-haul used to be a good value, not so much anymore. I'll have to rethink it next time. As for this location and the staffing is concerned they were great. 10s all the way.

Rating:

3.0

I booked three different times requesting to use the mobile check in since I was arranging to pickup the truck during off hours, only to receive a phone call an hour later saying that the location doesn't do mobile pick-up and that I have to get the keys during business hours only. DO NOT OFFER mobile pickup during off hours if it is not an option. This would save customers a huge headache. Truck was also dirty on the outside. And dried mud on the floorboards.

Rating:

5.0

So easy and helpful! Once we had gotten to our house to load up our U-Haul, we very quickly realized we rented too small of a truck. I called yo Freeway Storage and explained what had happened and ask if we could exchange! She had to call and ask a couple questions but once she got the answer she was ready to help us! Will absolutely come here again!

Rating:

5.0

Very helpful and kind!

Rating:

4.0

The person that I was working with was very much a help and made the experience enjoyable. I would most definitely pick up from the same location again. Thank you.

Rating:

5.0

The agent was very knowledgeable and so friendly.

Rating:

5.0

nice agent

Rating:

5.0

Smooth rental start to finish!! A+

Rating:

5.0

BEST UHAUL REPRESENTATIVE I'VE EVER ENCOUNTERED. It was refreshing to get such stellar customer service.

Rating:

4.0

customer parking access restricted by trees.

Rating:

4.0

Be available after 4:30 pm for pickup.

Rating:

5.0

very friendly and helpful staff!!

Rating:

5.0

Keep parking spot available upon vehicle return.

Rating:

5.0

Very friendly and helpful

Rating:

5.0

Upon returning the rental the female employee was RUDE, unprofessional unwelcoming. It's her job to park trucks she was rude to me and my friend that's dumb to be rude not expect pple not be rude back. Lose rude negative chick.

Rating:

1.0

The guy who checked the truck out to me was super nice, but the person who I dropped the truck off to has an attitude problem. No customer service skills.

Rating:

4.0

Very helpful staff

Rating:

5.0

great customer service

Rating:

5.0

Great customer service,we will definitely use this location again when we need a moving truck??

Rating:

5.0

The person that rented me the truck was a joy to work with! She is a credit to your organization! Great personality!

Rating:

5.0

Clean office, NICE staff. Excellent experience!

Rating:

5.0

Absolutely nothing, everything went great.

Rating:

5.0

The utility dolly was rusted and broken on the one side. Unable to use.

Rating:

5.0

Great customer service and overall an easy experience. Would use this location again for my uhaul needs.

Rating:

5.0

No dolly for moving furniture I had ordered one.

Rating:

5.0

Excellen professional, friendly , personable service Plus !!

Rating:

4.0

Nothing. Drop off was simple.

Rating:

5.0

Great service, I would recommend ??

Rating:

1.0

They were closed on Sunday. We didn't know where to park the truck. A man came out of the house and told us where to park.

Rating:

5.0

always a pleasure to deal with. Great customer service. Fast. Always a first choice.

Rating:

5.0

Awesome staff friendly and professional.

Rating:

5.0

Very friendly, easy pickup and return.

Rating:

5.0

The last few vans we rented was not clean but Always Great Customer Service!!!

Rating:

5.0

parking brake, tow/haul, release buttons hard to find. steering lose, wanders.