Over $10k of my personal belongings were destroyed by a mouse infestation which was caused by poor maintenance. The facility was horrendously disgusting and poorly cleaned. In addition, I was charged a cleaning fee on top of the property damage. I will be bringing this matter to court unless immediately rectified.
Comentarios de los clientes para Freeport Self Storage
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Testimonios de clientes recientes de Freeport Self Storage
Susan has made this easy. The facilities are clean and secure.
Friendly quick check in. Ample space for my needs
It was clean and easy to access.
Easy move in process
Gaby went above and beyond to help me chose the best unit for my needs. Renting was quick and easy and the location is secure and clean. I can't recommend highly enough!!
We hit a little snag with our passcode not working, but the manager was super friendly and quickly fixed the problem. It’s easy access to the storage unit and everything was clean!
The facility is very clean.
I was called by the storage company but due to a scheduling conflict I could not make my appointment. They were very understanding.
Check in was super easy, and we were in and out in 15 minutes. Facility is gated and secure. We are comfortable using this storage unit for our needs.
Easy to reserve and rent. Close to home seems like a good choice
Clean and well organized
Well run and maintained with helpful staff. The facility provided good, secure storage at a very reasonable price.
This is the second time I have used this facility. My things are always safe and the staff are wonderful!
Code was changed a few times without our knowledge. Mice were in unit. Difficult to communicate through compony answering phone. I do not recommend this facility.
Met with the owner. Great person, was knowledgeable, and looking forward to staying a long time. The facility was easy to get to and had a lot of room to move our trailer with ease. Very pleased.
Great service. Hard to schedule an initial visit as owner is not always on-site, but the facility general accessible hours are great, units are well maintained and the owner is very nice.
Gray was great and very accommodating when he showed us the first unit and we realized it was too small!
Very responsive to all questions and very nice facility.
Gaining access to the storage unit was easy and I was able to set it up online. The owner even contacted me by email to ensure that I had all the correct information to get in.
I found Gary to be very organized and informative in our meeting. The unit is very clean and the property is secure. Happy to be moving in.
Wonderful place for your storage needs. I highly recommend Gary and his facility.
I`m pleased with the security, the cleanliness, and the fact that the manager lives and works right at the site.
The answering service provided inaccurate information. This was frustrating, but the in-person meeting was helpful and Gary answered all of our questions.
I was in dire straights. I call Freeport Storage and spoke with a c/s agent. She was very helpful in solving my dilemma. Gary is a top shelf business owner!
could not have received better service. Email correspondence was prompt.
Mr Profenno was thorough, friendly and clear. I enjoyed the interaction. I think his facility is secure, clean, and useable. It was a good experience. The phone interaction was clear and fast.
Clean, dry storage space in electronically secure location. Gary walked me thru access, made the process of renting effortless. Many thanks.
Storage facility very clean. Owner very professional.
Great place but our storage unit door is difficult to open/close, also the lock pin is difficult to line up gets stuck, making it difficult to put our lock on. The facility is nice though is secure.
Took a little while to get everything set up/squared away. All-in-all no complaints