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MARGRET DUFFEK | Overall ExperienceCustomer Reviews for Freeport Self Storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Susan was very very helpful and patience as I figured out my storage situation for my antique vehicles. I have used this facility once before under different management. I have been extremely happy with both managers!!!!
Peter Ladd | Overall ExperienceThank you! Communication was prompt, clear and professional. This was the best storage experience I have ever had.
Anna Bennett | Overall ExperienceSusan, Cruz and others were very kind. Moving is stressful. They all helped me to feel secure and safe. Thanks! Will definitely recommend!
Patricia Cunninham | Overall ExperienceYes..... Safe , clean, and always accessable
John Tobin | Overall ExperienceSuper clean & very helpful staff! Very reasonable. Would definitely recommend it
Steven Church | Overall Experiencestaff is great and helpful. getting around with a truck and trailer can be challenging. better signage re: location of units would help.
Marc Golden | Overall ExperienceVery nice and helpful staff at this facility
Thomas Ernst | Overall ExperienceI have rented facility's like this all over the country and this the best one so far. I highly recommend this facility.
Gary Potvin | Overall Experiencenice staff and price right
TIM GOOCH | Overall ExperienceI've rented here for numerous years and have never had an issue. Grounds are always maintained and safe year round.
Corey Sanborn | Overall ExperienceThis was the perfect place to meet our storage need this past winter. Great communications and best of all super nice people. We highly recommend and will be back soon.
Dayle Fuller | Overall ExperienceWe stored our RV at Freeport Self-Storage for 2 years. I highly recommend them!!
Rick Simonds | Overall ExperienceSue is the best. A very professional, friendly, caring owner.
Douglas Hummel | Overall ExperienceSusan was friendly and helpful from day one.. very easy to reach her and very pleasant to work with. Would use again.
Kristin Coon | Overall ExperienceMy only complaint is that I paid for the unit until the 15th, notified you on the 1st, and for some reason you charged me $25.
JENNIFER WILBUR | Overall ExperienceWonderful climate controlled space. Clean & easy load in & out. Very responsive and helpful staff. Would use again & highly recommend.
Nicole Werner | Overall ExperienceThis is a great local storage option in Freeport.
Benjamin Kouba | Overall Experienceall went smoothly! glad to have used this company! thankyou!
Cathy Caron | Overall ExperienceSusan called me when space became available and she was helpful as I first arrived. It couldn't have been easier.
PETER ANDERSON | Overall ExperienceVery fair prices and well kept. A lot of attention to the business by the owner who is very responsive to any questions.
Jerrold Gale | Overall ExperienceThey charge you $25 to clean storage after it’s already clean and they charge you another $25 for not letting them know within 10 days that you’re closing the storage even though you still Have another week or two on your lease
Robert Gayton | Overall ExperienceOver $10k of my personal belongings were destroyed by a mouse infestation which was caused by poor maintenance. The facility was horrendously disgusting and poorly cleaned. In addition, I was charged a cleaning fee on top of the property damage. I will be bringing this matter to court unless immediately rectified.
Paul McDonald | Overall ExperienceSusan has made this easy. The facilities are clean and secure.
Richard Wexler | ReservationFriendly quick check in. Ample space for my needs
Charles Limoggio | ReservationIt was clean and easy to access.
Emily Morris | ReservationEasy move in process
Melissa Woodbury | ReservationGaby went above and beyond to help me chose the best unit for my needs. Renting was quick and easy and the location is secure and clean. I can't recommend highly enough!!
Linda Taylor | ReservationWe hit a little snag with our passcode not working, but the manager was super friendly and quickly fixed the problem. It’s easy access to the storage unit and everything was clean!
Linda Taylor | ReservationThe facility is very clean.
Carolyn McCormick | ReservationI was called by the storage company but due to a scheduling conflict I could not make my appointment. They were very understanding.
Matthew Thomas | ReservationCheck in was super easy, and we were in and out in 15 minutes. Facility is gated and secure. We are comfortable using this storage unit for our needs.
Karen Cano | ReservationEasy to reserve and rent. Close to home seems like a good choice
Jason McCormick | ReservationClean and well organized
Mark Clay | ReservationWell run and maintained with helpful staff. The facility provided good, secure storage at a very reasonable price.
Hugh Coxe | Overall ExperienceThis is the second time I have used this facility. My things are always safe and the staff are wonderful!
Tammy Manuel | Overall ExperienceAs described.
Michael Stefanakos | ReservationCode was changed a few times without our knowledge. Mice were in unit. Difficult to communicate through compony answering phone. I do not recommend this facility.
DAMIAN HALL | Overall ExperienceMet with the owner. Great person, was knowledgeable, and looking forward to staying a long time. The facility was easy to get to and had a lot of room to move our trailer with ease. Very pleased.
Susan Archer | ReservationGreat service. Hard to schedule an initial visit as owner is not always on-site, but the facility general accessible hours are great, units are well maintained and the owner is very nice.
Elyse Barnard | Overall ExperienceGray was great and very accommodating when he showed us the first unit and we realized it was too small!
Dorothy Cross | ReservationVery responsive to all questions and very nice facility.
Joyce Nadeau | ReservationGaining access to the storage unit was easy and I was able to set it up online. The owner even contacted me by email to ensure that I had all the correct information to get in.
Kara Poulsen | Reservationtest
Shauna Donahue | ReservationI found Gary to be very organized and informative in our meeting. The unit is very clean and the property is secure. Happy to be moving in.
JESSICA DAFNI | First ImpressionsVery friendly and accommodating
Privacy Request | First ImpressionsVery efficient.
DAMIAN HALL | First ImpressionsWonderful place for your storage needs. I highly recommend Gary and his facility.
ERIC G. SCHWIBS | First Impressionsexcellent service!
REBECCA MILLER | First ImpressionsGood communication
Privacy Request | First ImpressionsHaven`t moved in yet, but so far the process has been smooth.
Privacy Request | First ImpressionsI`m pleased with the security, the cleanliness, and the fact that the manager lives and works right at the site.
WENDY ESTABROOK | First ImpressionsThe facility was as expected and the checkout process was smooth.
Privacy Request | First ImpressionsGreat storage unit
Privacy Request | First ImpressionsThe answering service provided inaccurate information. This was frustrating, but the in-person meeting was helpful and Gary answered all of our questions.
JULIE JAMES BLOUIN PUCKTT | First ImpressionsI was in dire straights. I call Freeport Storage and spoke with a c/s agent. She was very helpful in solving my dilemma. Gary is a top shelf business owner!
STEVE WILSON | First Impressionsclean
Privacy Request | First Impressionsclean and efficient
Privacy Request | First ImpressionsI love this place great rates and the people are really nice
Privacy Request | First Impressionscould not have received better service. Email correspondence was prompt.
DOUG DEBETTENCOURY | First ImpressionsAfter meeting Gary seeing the facility, I feel confident that my belongings are secure in a clean safe unit. Not only is facility itself of excellent quality, but the service is top notch as well.
Privacy Request | First ImpressionsOwner very pleasant and helpful. Nice, well maintained facility with great security. Very reasonable rates.
Privacy Request | First ImpressionsFriendly and accomodating customer service. Told me everything I needed to know. Answered all of my questions.
Privacy Request | First ImpressionsGary and all phone reps were very helpful.
Privacy Request | First ImpressionsGary was very helpful and the storage are is neat, clean, and well lit at night. The storage units are in very good shape as well.
Privacy Request | First ImpressionsMr Profenno was thorough, friendly and clear. I enjoyed the interaction. I think his facility is secure, clean, and useable. It was a good experience. The phone interaction was clear and fast.
ARTHUR NICHOLS | First ImpressionsThis is a great facility top to bottom managers live on the premises and are super nice people secure and private storage would highly recommend this storage facility
Privacy Request | First ImpressionsExcellent service, easily done
Privacy Request | First ImpressionsClean, dry storage space in electronically secure location. Gary walked me thru access, made the process of renting effortless. Many thanks.
LUKE FONTAINE | First ImpressionsLove the owner Good security
Privacy Request | First ImpressionsRegistration was easy. The rates are what caused me to choose this location. The owner was friendly and welcoming.
Privacy Request | First ImpressionsStorage facility very clean. Owner very professional.
WANDA KEILY | First ImpressionsClean unit
Privacy Request | First ImpressionsGary was friendly and organized, unit was clean, he lent us a dolly,everything went well. Thank you.
Privacy Request | First ImpressionsI personally didn`t use the service. I am just the billing agent. Please contact Amy at her email address to get more feedback.
Privacy Request | First ImpressionsThe owner was very nice. Unit was soon clean!!
Privacy Request | First ImpressionsStorage itself was great, no complaints, well air-conditioned. Gary the owner was extremely nice and friendly, helpful during the move-in. Overall a great experience and great storage space.
Privacy Request | First ImpressionsThe reservation process was very easy and the owner took the time to make sure the code worked, where my unit is, etc.
Privacy Request | First ImpressionsI realized after I made this reservation that it was too small of a unit so I have decided to not further moving into it, but the customer service I received was excellent.
Privacy Request | First ImpressionsGreat place but our storage unit door is difficult to open/close, also the lock pin is difficult to line up gets stuck, making it difficult to put our lock on. The facility is nice though is secure.
KEN GROSS | First ImpressionsGreat service
Privacy Request | First ImpressionsGary was very prompt, helpful and informative with everything related to my storage needs. Thanks!
Privacy Request | First ImpressionsNice car storage with a very helpful owner.
Privacy Request | First ImpressionsThe facility is easy to access and well maintained. Communication was difficult at times because of the answering service but I was able to get the information I needed.
Privacy Request | First ImpressionsVery convenient wonderful staff perfect size for what I needed
Privacy Request | First Impressionsno issues. the unit is much more accomodating of larger furniture than i thought possible.
Privacy Request | First ImpressionsClimate control facility seems clean and good. Good security system in place. Hours seem a bit limited 8.30 am-7 pm.
Privacy Request | First ImpressionsGary was more than helpful to assist me in my numerous questions and offered some solutions I had not thought about for my storage needs. Thanks again!
Privacy Request | First ImpressionsGary was very helpful in the move in and showed us how to use everything. We would recommend him to anyone.
Privacy Request | First ImpressionsTook a little while to get everything set up/squared away. All-in-all no complaints
William Ryan | First ImpressionsVery welcoming, efficient. Love that they have so many photovoltaic panels - ecological thinking. Clean space, facility is clearly taken care of. Feels safe.
Privacy Request | First ImpressionsIt`s a good storage unit. We`ll secured.
Privacy Request | First Impressionseverything went well.
Privacy Request | First ImpressionsGary friendly and helpful.
Privacy Request | First ImpressionsSeemed very clean, well maintained, and secure.
Privacy Request | First ImpressionsFine.
Privacy Request | First ImpressionsStorage unit was very clean, and in very god condition. Its nice to know my stuff is safe and dry.
Privacy Request | First Impressions