Customer Reviews for Freeport Self Storage

102 reviews

2 Profenno Way   Freeport, ME 04032

(207) 865-3920

Office Hours

  • Mon-Sun: Closed

Services at this Location:

Contact Us

(207) 865-3920

2 Profenno Way
Freeport, ME 04032

Services at this Location:

Office Hours

  • Mon-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

As I mentioned with no response was that I believe you folks were charging me a monthly fee for the unit which is expected and fine. At the same time, you were charging the past renter for a monthly fee. Seems we were double billed for the unit. Still have not received a response. Will wait till end of week before pursuing further action.

Dan M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARGRET D  |  Overall Experience 
Rating:
5.0

Susan was very very helpful and patience as I figured out my storage situation for my antique vehicles. I have used this facility once before under different management. I have been extremely happy with both managers!!!!

Peter L  |  Overall Experience 
Rating:
5.0

Thank you! Communication was prompt, clear and professional. This was the best storage experience I have ever had.

Anna B  |  Overall Experience 
Rating:
4.0

Susan, Cruz and others were very kind. Moving is stressful. They all helped me to feel secure and safe. Thanks! Will definitely recommend!

Patricia C  |  Overall Experience 
Rating:
5.0

Yes..... Safe , clean, and always accessable

John T  |  Overall Experience 
Rating:
5.0

Super clean & very helpful staff! Very reasonable. Would definitely recommend it

Steven C  |  Overall Experience 
Rating:
5.0

staff is great and helpful. getting around with a truck and trailer can be challenging. better signage re: location of units would help.

Marc G  |  Overall Experience 
Rating:
5.0

Very nice and helpful staff at this facility

Thomas E  |  Overall Experience 
Rating:
5.0

I have rented facility's like this all over the country and this the best one so far. I highly recommend this facility.

Gary P  |  Overall Experience 
Rating:
5.0

nice staff and price right

TIM G  |  Overall Experience 
Rating:
5.0

I've rented here for numerous years and have never had an issue. Grounds are always maintained and safe year round.

Corey S  |  Overall Experience 
Rating:
5.0

This was the perfect place to meet our storage need this past winter. Great communications and best of all super nice people. We highly recommend and will be back soon.

Dayle F  |  Overall Experience 
Rating:
5.0

We stored our RV at Freeport Self-Storage for 2 years. I highly recommend them!!

Rick S  |  Overall Experience 
Rating:
5.0

Sue is the best. A very professional, friendly, caring owner.

Douglas H  |  Overall Experience 
Rating:
5.0

Susan was friendly and helpful from day one.. very easy to reach her and very pleasant to work with. Would use again.

Kristin C  |  Overall Experience 
Rating:
5.0

My only complaint is that I paid for the unit until the 15th, notified you on the 1st, and for some reason you charged me $25.

JENNIFER W  |  Overall Experience 
Rating:
5.0

Wonderful climate controlled space. Clean & easy load in & out. Very responsive and helpful staff. Would use again & highly recommend.

Nicole W  |  Overall Experience 
Rating:
5.0

This is a great local storage option in Freeport.

Benjamin K  |  Overall Experience 
Rating:
5.0

all went smoothly! glad to have used this company! thankyou!

Cathy C  |  Overall Experience 
Rating:
5.0

Susan called me when space became available and she was helpful as I first arrived. It couldn't have been easier.

PETER A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawn H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles M  |  Overall Experience 
Rating:
5.0

Very fair prices and well kept. A lot of attention to the business by the owner who is very responsive to any questions.

Jerrold G  |  Overall Experience 
Rating:
5.0

They charge you $25 to clean storage after it’s already clean and they charge you another $25 for not letting them know within 10 days that you’re closing the storage even though you still Have another week or two on your lease

Robert G  |  Overall Experience 
Rating:
5.0

Over $10k of my personal belongings were destroyed by a mouse infestation which was caused by poor maintenance. The facility was horrendously disgusting and poorly cleaned. In addition, I was charged a cleaning fee on top of the property damage. I will be bringing this matter to court unless immediately rectified.

Paul M  |  Overall Experience 
Rating:
5.0

Susan has made this easy. The facilities are clean and secure.

Richard W  |  Reservation 
Rating:
4.0

Friendly quick check in. Ample space for my needs

Charles L  |  Reservation 
Rating:
5.0

It was clean and easy to access.

Emily M  |  Reservation 
Rating:
5.0

Easy move in process

Melissa W  |  Reservation 
Rating:
5.0

Gaby went above and beyond to help me chose the best unit for my needs. Renting was quick and easy and the location is secure and clean. I can't recommend highly enough!!

Linda T  |  Reservation 
Rating:
5.0

We hit a little snag with our passcode not working, but the manager was super friendly and quickly fixed the problem. It’s easy access to the storage unit and everything was clean!

Linda T  |  Reservation 
Rating:
5.0

The facility is very clean.

Carolyn M  |  Reservation 
Rating:
5.0

I was called by the storage company but due to a scheduling conflict I could not make my appointment. They were very understanding.

Matthew T  |  Reservation 
Rating:
5.0

Check in was super easy, and we were in and out in 15 minutes. Facility is gated and secure. We are comfortable using this storage unit for our needs.

Karen C  |  Reservation 
Rating:
5.0

Easy to reserve and rent. Close to home seems like a good choice

Jason M  |  Reservation 
Rating:
3.0

Clean and well organized

Mark C  |  Reservation 
Rating:
4.0

Well run and maintained with helpful staff. The facility provided good, secure storage at a very reasonable price.

Hugh C  |  Overall Experience 
Rating:
5.0

This is the second time I have used this facility. My things are always safe and the staff are wonderful!

Tammy M  |  Overall Experience 
Rating:
5.0

As described.

Michael S  |  Reservation 
Rating:
2.0

Code was changed a few times without our knowledge. Mice were in unit. Difficult to communicate through compony answering phone. I do not recommend this facility.

DAMIAN H  |  Overall Experience 
Rating:
5.0

Met with the owner. Great person, was knowledgeable, and looking forward to staying a long time. The facility was easy to get to and had a lot of room to move our trailer with ease. Very pleased.

Susan A  |  Reservation 
Rating:
5.0

Great service. Hard to schedule an initial visit as owner is not always on-site, but the facility general accessible hours are great, units are well maintained and the owner is very nice.

Elyse B  |  Overall Experience 
Rating:
5.0

Gray was great and very accommodating when he showed us the first unit and we realized it was too small!

Dorothy C  |  Reservation 
Rating:
5.0

Very responsive to all questions and very nice facility.

Joyce N  |  Reservation 
Rating:
4.0

Gaining access to the storage unit was easy and I was able to set it up online. The owner even contacted me by email to ensure that I had all the correct information to get in.

Kara P  |  Reservation 
Rating:
5.0

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Shauna D  |  Reservation 
Rating:
4.0

I found Gary to be very organized and informative in our meeting. The unit is very clean and the property is secure. Happy to be moving in.

JESSICA D  |  First Impressions 
Rating:
5.0

Very friendly and accommodating

Privacy R  |  First Impressions 
Rating:
5.0

Very efficient.

DAMIAN H  |  First Impressions 
Rating:
5.0

Wonderful place for your storage needs. I highly recommend Gary and his facility.

ERIC G  |  First Impressions 
Rating:
5.0

excellent service!

REBECCA M  |  First Impressions 
Rating:
4.0

Good communication

Privacy R  |  First Impressions 
Rating:
4.0

Haven`t moved in yet, but so far the process has been smooth.

Privacy R  |  First Impressions 
Rating:
4.0

I`m pleased with the security, the cleanliness, and the fact that the manager lives and works right at the site.

WENDY E  |  First Impressions 
Rating:
4.0

The facility was as expected and the checkout process was smooth.

Privacy R  |  First Impressions 
Rating:
4.0

Great storage unit

Privacy R  |  First Impressions 
Rating:
3.0

The answering service provided inaccurate information. This was frustrating, but the in-person meeting was helpful and Gary answered all of our questions.

JULIE J  |  First Impressions 
Rating:
5.0

I was in dire straights. I call Freeport Storage and spoke with a c/s agent. She was very helpful in solving my dilemma. Gary is a top shelf business owner!

STEVE W  |  First Impressions 
Rating:
3.0

clean

Privacy R  |  First Impressions 
Rating:
5.0

clean and efficient

Privacy R  |  First Impressions 
Rating:
5.0

I love this place great rates and the people are really nice

Privacy R  |  First Impressions 
Rating:
5.0

could not have received better service. Email correspondence was prompt.

DOUG D  |  First Impressions 
Rating:
5.0

After meeting Gary seeing the facility, I feel confident that my belongings are secure in a clean safe unit. Not only is facility itself of excellent quality, but the service is top notch as well.

Privacy R  |  First Impressions 
Rating:
4.0

Owner very pleasant and helpful. Nice, well maintained facility with great security. Very reasonable rates.

Privacy R  |  First Impressions 
Rating:
5.0

Friendly and accomodating customer service. Told me everything I needed to know. Answered all of my questions.

Privacy R  |  First Impressions 
Rating:
5.0

Gary and all phone reps were very helpful.

Privacy R  |  First Impressions 
Rating:
5.0

Gary was very helpful and the storage are is neat, clean, and well lit at night. The storage units are in very good shape as well.

Privacy R  |  First Impressions 
Rating:
3.0

Mr Profenno was thorough, friendly and clear. I enjoyed the interaction. I think his facility is secure, clean, and useable. It was a good experience. The phone interaction was clear and fast.

ARTHUR N  |  First Impressions 
Rating:
5.0

This is a great facility top to bottom managers live on the premises and are super nice people secure and private storage would highly recommend this storage facility

Privacy R  |  First Impressions 
Rating:
5.0

Excellent service, easily done

Privacy R  |  First Impressions 
Rating:
5.0

Clean, dry storage space in electronically secure location. Gary walked me thru access, made the process of renting effortless. Many thanks.

LUKE F  |  First Impressions 
Rating:
5.0

Love the owner Good security

Privacy R  |  First Impressions 
Rating:
3.0

Registration was easy. The rates are what caused me to choose this location. The owner was friendly and welcoming.

Privacy R  |  First Impressions 
Rating:
4.0

Storage facility very clean. Owner very professional.

WANDA K  |  First Impressions 
Rating:
3.0

Clean unit

Privacy R  |  First Impressions 
Rating:
4.0

Gary was friendly and organized, unit was clean, he lent us a dolly,everything went well. Thank you.

Privacy R  |  First Impressions 
Rating:
4.0

I personally didn`t use the service. I am just the billing agent. Please contact Amy at her email address to get more feedback.

Privacy R  |  First Impressions 
Rating:
2.0

The owner was very nice. Unit was soon clean!!

Privacy R  |  First Impressions 
Rating:
5.0

Storage itself was great, no complaints, well air-conditioned. Gary the owner was extremely nice and friendly, helpful during the move-in. Overall a great experience and great storage space.

Privacy R  |  First Impressions 
Rating:
4.0

The reservation process was very easy and the owner took the time to make sure the code worked, where my unit is, etc.

Privacy R  |  First Impressions 
Rating:
5.0

I realized after I made this reservation that it was too small of a unit so I have decided to not further moving into it, but the customer service I received was excellent.

Privacy R  |  First Impressions 
Rating:
4.0

Great place but our storage unit door is difficult to open/close, also the lock pin is difficult to line up gets stuck, making it difficult to put our lock on. The facility is nice though is secure.

KEN G  |  First Impressions 
Rating:
5.0

Great service

Privacy R  |  First Impressions 
Rating:
5.0

Gary was very prompt, helpful and informative with everything related to my storage needs. Thanks!

Privacy R  |  First Impressions 
Rating:
4.0

Nice car storage with a very helpful owner.

Privacy R  |  First Impressions 
Rating:
4.0

The facility is easy to access and well maintained. Communication was difficult at times because of the answering service but I was able to get the information I needed.

Privacy R  |  First Impressions 
Rating:
5.0

Very convenient wonderful staff perfect size for what I needed

Privacy R  |  First Impressions 
Rating:
3.0

no issues. the unit is much more accomodating of larger furniture than i thought possible.

Privacy R  |  First Impressions 
Rating:
3.0

Climate control facility seems clean and good. Good security system in place. Hours seem a bit limited 8.30 am-7 pm.

Privacy R  |  First Impressions 
Rating:
5.0

Gary was more than helpful to assist me in my numerous questions and offered some solutions I had not thought about for my storage needs. Thanks again!

Privacy R  |  First Impressions 
Rating:
4.0

Gary was very helpful in the move in and showed us how to use everything. We would recommend him to anyone.

Privacy R  |  First Impressions 
Rating:
2.0

Took a little while to get everything set up/squared away. All-in-all no complaints

William R  |  First Impressions 
Rating:
4.0

Very welcoming, efficient. Love that they have so many photovoltaic panels - ecological thinking. Clean space, facility is clearly taken care of. Feels safe.

Privacy R  |  First Impressions 
Rating:
3.0

It`s a good storage unit. We`ll secured.

Privacy R  |  First Impressions 
Rating:
3.0

everything went well.

Privacy R  |  First Impressions 
Rating:
4.0

Gary friendly and helpful.

Privacy R  |  First Impressions 
Rating:
4.0

Seemed very clean, well maintained, and secure.

Privacy R  |  First Impressions 
Rating:
3.0

Fine.

Privacy R  |  First Impressions 
Rating:
4.0

Storage unit was very clean, and in very god condition. Its nice to know my stuff is safe and dry.

Privacy R  |  First Impressions 
No reviews have been submitted for this location.

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