Customer Reviews for Freedom Self Storage
(U-Haul Neighborhood Dealer)

164 reviews

3000 Gateway Dr   Carlisle, IA 50047

(515) 619-5552

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 4/8/2024: Closed
  • 4/9/2024: Closed
  • 4/10/2024: Closed
  • 4/11/2024: Closed

Show All Hours

Services at this Location:

Contact Us

(515) 619-5552

3000 Gateway Dr
Carlisle, IA 50047

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 4/3/2024: Closed
  • 4/4/2024: Closed
  • 4/5/2024: Closed
  • 4/6/2024: Closed
  • 4/7/2024: Closed
  • 4/8/2024: Closed
  • 4/9/2024: Closed
  • 4/10/2024: Closed
  • 4/11/2024: Closed

Show All Hours

  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Outstanding service

Michael Shane 
Rating:
5.0

Idiot friendly, 🤣 No I did appreciate the phone call for help, she was amazing..

Charles Swain 
Rating:
5.0

Great customer service and super easy to work with!

Nicole Reynolds 
Rating:
5.0

Nice people

Graciela Ochoa 
Rating:
4.0

.

Sergey Zakharov 
Rating:
5.0

Jim at Freedom is always pleasant to work with.

Jannelle Kennedy 
Rating:
5.0

Very prompt and nice!

Kayla Ford 
Rating:
5.0

Customer did not leave a comment.

Randy Terrell 
Rating:
5.0

Customer did not leave a comment.

Paula Patrick 
Rating:
5.0

Customer did not leave a comment.

Garrett Anderson 
Rating:
5.0

Customer did not leave a comment.

JAMES WIDMANN 
Rating:
5.0

Customer did not leave a comment.

Kirby Sites 
Rating:
2.0

No one was arround to except trailer on this day, however the security guard assisted with self check in process. I would not have been as dissappointed if I had not been told a trained U-Haul severcie provider would be available for disconect and check in. An untrained security guard is not a trained severice provider.

tory Stubenvoll 
Rating:
5.0

Great facility. The owner / manager was great to work with! This facility is expanding which will make access even better.

Robert Schumacher  |  Overall Experience 
Rating:
5.0

The gentleman was extremely kind and made the process quick and easy. Would definitely use this location again!

Dawn Crispin 
Rating:
3.0

Customer did not leave a comment.

matt loomis 
Rating:
5.0

Easy in - easy out. I will be back!

Dan Stecker 
Rating:
5.0

Customer did not leave a comment.

Udell Mentola 
Rating:
5.0

Jim Widmann at Freedom Stortage was so incredibly helpful Made everything a breeze

VERNON STODDEN 
Rating:
1.0

It was a difficult task to try to get access to the truck. The fact that there was no attendant weighed heavily on this. Cell hone coverage in that area is poor at best. You need someone there to dispatch the truck!

lyman Conley 
Rating:
4.0

Improve the app/web browser. It skipped half the steps, never saw the pics nor the milage and gas to compare. Better service for key location and password. Had to call in to find the key, and the doors were unlocked.

Trevor Winstanley 
Rating:
5.0

Customer did not leave a comment.

Jack PERKINS 
Rating:
5.0

Customer did not leave a comment.

Kimmarie Slay 
Rating:
5.0

We found this facility safe and secure. I never worried about our belongings while they were there.

paul nolte  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jack PERKINS 
Rating:
1.0

VERY unprofessional. The place was covered in political banners and the employees were ick. I felt extremely uncomfortable picking up my equipment from them, and would NEVER recommend this location to anyone ever ever again.

Glenn Martin 
Rating:
5.0

Quick and easy

Gary Paschke 
Rating:
5.0

Customer did not leave a comment.

Jacob Oswald 
Rating:
5.0

These folks were easy to deal with and ;made my drop off quick and easy.

Charles Baxter 
Rating:
5.0

Customer did not leave a comment.

LISA BAKER  |  Overall Experience 
Rating:
5.0

Jim was very helpful and friendly

Catherine Jurgens 
Rating:
5.0

Customer did not leave a comment.

Helen Blank 
Rating:
5.0

Customer did not leave a comment.

David Hodges 
Rating:
1.0

The office is a ohmage to trump and he has a podcast studio in it. In my opinion he is planning another attempt to overthrow the government. Plus there was no room in the parking lot for the equipment.

SHAWN Jahner 
Rating:
5.0

When we were charged twice they immediately corrected the situation. They were accommodating for return date of the truck. Would recommend them for your moving needs.

Shelli grapp 
Rating:
5.0

Again, trouble with the website in trying to "return" the trailer; it wanted to rent me another one. The staff member I spoke to stated he would take care of it and he did, sending me a confirmation e-mail. In general, U-Haul staff are great, the U-Haul website needs work.

Manila Shaver 
Rating:
3.0

No one was there, I had to leave the key in a drop box.

Kevin SalyersJr 
Rating:
5.0

Dropped off a day early and earlier in the morning before they were opened. Called help line to get the drop off moved closer and they were great help. Looks like all billing is good. Great experience.

Randy Hume 
Rating:
5.0

As I mentioned in my other review, I will never recommend UHaul to any living being. To sum it up, UHaul SUCKS!!!

Anna Smith 
Rating:
5.0

Customer did not leave a comment.

Rich Hunter  |  Overall Experience 
Rating:
5.0

Jim is above and beyond helpful.

Lesa Vest  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesse Rhoades 
Rating:
2.0

The owner is selling Trump apparel, podcasting out of the office space, working out (there is a weight bench) and selling really strange items. This was not the location I selected to pickup my vehicle from and the vehicle was not in the condition the pictures taken showed. The interior was dirty, the exterior had damage not shown when I reviewed and had to upload numerous photos of existing damage.

Garrett Hall 
Rating:
5.0

We had excellent service from beginning to end. They didn't have a 15 ft truck so they gave us a 20 ft truck at the same cost. They even gave us a truck with a full tank of gas. It was a great experience and made my transition go well.

Zachary Allen 
Rating:
2.0

Pay attention to the order. Respond quickly. Have better lighting in the units.

Andrew Bardole 
Rating:
5.0

Customer did not leave a comment.

Mark Kukuzke  |  Overall Experience 
Rating:
5.0

Great facility and Staff was exceptionally helpfully!

Mark Ryan  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Christian Brown 
Rating:
5.0

Nice guy. Will use again!

BERNARD MINCEY 
Rating:
5.0

Great customer service, and location. Will be using here again

Lance Czaplewski 
Rating:
5.0

Jim has always been such a pleasure to work with. We have rented several U-Haul trucks and have had storage since since February. The facility is monitored, always felt safe, is extremely clean, never seen a rodent so I believe he has his facility well maintained and pest inspected. We have not opened our storage unit since February and there was not a single issue with our belongings.

Kristen Jennings  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Endri Hidri 
Rating:
5.0

All was good.

CHRISTOPHER MINER 
Rating:
5.0

Very easy and quick closing process! Thanks

MARY WEST 
Rating:
4.0

Customer did not leave a comment.

Donald Hopkins 
Rating:
5.0

Customer did not leave a comment.

Gloria Eckert 
Rating:
5.0

Customer did not leave a comment.

Jan Louise Kusske 
Rating:
5.0

Outstanding! customer service and immaculately maintained. Jim, the owner, couldn’t have been any nicer and HONEST to the core. When I first secured a unit, the only available unit was actually larger than what my needs were, but Jim assured me that when a unit more aligned with my needs became available, he would come bract me. And, sure enough!-he did! He’s the best!

Cathy Blake  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon Pritchard 
Rating:
5.0

Customer did not leave a comment.

Tiffany Foutch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN MARTINDALE 
Rating:
5.0

Customer did not leave a comment.

BRETT LOVELY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GARY SINCLAIR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TONI MRKVICKA 
Rating:
5.0

Jim that owns Freedom Storage is absolutely fantastic. He’s helped me out every time I needed to extend my stay along with anything else I’ve needed. Highly recommend using his facility.

Troy Pothast  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Kozak 
Rating:
5.0

Absolutely one of the best services I worked with. Very knowledgeable and helpful staff. Jim had you set up and ready to go in no time and was available for questions or concerns. Highly recommend!

CHERYL SIMPSON 
Rating:
5.0

Customer did not leave a comment.

LOWELL HOFF 
Rating:
5.0

Thanks Jim Its been a pleasure doing business with you....again.

Chatham P.K.  |  Overall Experience 
Rating:
5.0

Jim’s great. The endless calls from Uhaul corp suck. 👍🏽

Brandi power 
Rating:
5.0

Customer did not leave a comment.

JOHAN NEUBERGER 
Rating:
5.0

Customer did not leave a comment.

Brandi power 
Rating:
5.0

Truck box was damaged on the inside and the previous user tried to hide it, as it was not noticeable when we were loading the truck. However, when we were unloading the truck much of our belongings had water damage as it had rained during our travels.

Brian Kleckner 
Rating:
5.0

Customer did not leave a comment.

Jessica Clark 
Rating:
5.0

Customer did not leave a comment.

BRUCE DAVIS 
Rating:
5.0

Very nice storage facility. The owner is a standup American who takes pride in what he does. Fair price and safe! Thank you!

Kagan Tate  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff

VALENTINE FLORES 
Rating:
5.0

uHaul called and told me that the 10 foot truck was not available, and said I would have to take a 15 foot (Made my reservation over three weeks before). When I got to Carlisle, they had a 10 foot. He updated everything, it was quick, Jim was awesome, and I got the right sized truck for what I needed!

Hilary Wills 
Rating:
5.0

Customer did not leave a comment.

JAMES WIDMANN 
Rating:
5.0

Customer did not leave a comment.

RHONDA ROSADO 
Rating:
4.0

Customer did not leave a comment.

WILLIAM SCHAFER 
Rating:
5.0

Customer did not leave a comment.

Terry Thomas 
Rating:
4.0

Customer did not leave a comment.

TREVORTIMMIS WINSTANLEY 
Rating:
5.0

Customer did not leave a comment.

Aly Brose 
Rating:
5.0

Customer did not leave a comment.

Brandon Johnson 
Rating:
5.0

This location was great Uhual customer service and the SE 14th st location in DSM IA have been a nightmare.

Alesia Brose 
Rating:
5.0

Customer did not leave a comment.

Charles Alexander 
Rating:
5.0

Customer did not leave a comment.

Donald Lewis 
Rating:
5.0

Customer did not leave a comment.

DANIEL REES 
Rating:
5.0

So wonderful with accommodating.

Nate Thomason 
Rating:
5.0

Customer did not leave a comment.

Bruce Kerr  |  Overall Experience 
Rating:
5.0

A relative referred me to this facility and so glad they did. When sons helped me move in and out, they said if it were more convenient to their homes, they’d switch their storage. We loved the use of an app to enter and exit, kiosk available to purchase lock, automatic payments, and well maintained drive areas. Also appreciated the fact the storage entrances were raised slightly above ground level to prevent water from running into the units. Thank you to Jim for the great service! I will certainly recommend you to anyone looking for storage.

Vicki Albrecht  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sara Valdez 
Rating:
4.0

Customer did not leave a comment.

MACHELL COOPER 
Rating:
3.0

Once again the drop box was not easy to find

Troy Sahr 
Rating:
5.0

Customer did not leave a comment.

Kerrie Williams 
Rating:
5.0

Customer did not leave a comment.

Maria Parker 
Rating:
3.0

The website says if your reservation isn't ready when you arrive, you get $50. Ours wasn't ready for 20 minutes after our reservation and we got nothing.

James Peterson 
Rating:
5.0

Customer did not leave a comment.

GREGORY WILDMAN 
Rating:
5.0

B A D service from pleasantville, Iowa. Reserved 15 foot truck 2 weeks before I needed it. 2 days before pick up they called and told me they only had a 10 foot for me. THE DAY OF MOVE, I was told they didn't even have to 10 foot for me. AWEFUL SERVICE IN PLEASANTVILLE IOWA. I will never use them again.

Rhonda Stubbs 
Rating:
5.0

Customer did not leave a comment.

KATIE JENSEN 
Rating:
5.0

Customer did not leave a comment.

KEVIN BOHN 
Rating:
5.0

Customer did not leave a comment.

Jeff Miller 
Rating:
3.0

I was required to drive 20 minutes out of my way to drop off the vehicle versus driving 2 minutes away for the location I had chosen during the reserving process. I was told this was due to the chosen location hosting too many vehicles. This not only cost me time, but additional money for gas. Again, the poorest form of customer service. Uhaul -- if this is the case, please consider picking up the vehicle yourself from the customer...

Jill Johnston 
Rating:
5.0

Customer did not leave a comment.

Ruby Eley 
Rating:
5.0

Customer did not leave a comment.

Matthew Levien 
Rating:
5.0

Customer did not leave a comment.

Steve Jones 
Rating:
3.0

Customer did not leave a comment.

Kirsten Clark 
Rating:
5.0

Customer did not leave a comment.

BILL CAMPBELL 
Rating:
5.0

Customer did not leave a comment.

Roxanne Porter 
Rating:
5.0

Customer did not leave a comment.

Russell Hayes 
Rating:
5.0

Customer did not leave a comment.

Marnoh Moving 
Rating:
5.0

Jim is the best he goes above and beyond to get you set up and in a UHaul within a few minutes I will definitely be back to this location in a few days for another UHaul

Tylor Rettig 
Rating:
5.0

Customer did not leave a comment.

Owen Turk 
Rating:
5.0

Customer did not leave a comment.

Mark NICOSON 
Rating:
5.0

The operator of this facility was very helpful when I had problems trying to navigate U-Hauls difficult online registry.

Anthony Rhinehart 
Rating:
5.0

Very nice people

Steve Hindman 
No reviews have been submitted for this location.

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