Customer Reviews for FREE Used Cars Inc
(U-Haul Neighborhood Dealer)

182 comentarios

685738 Hwy 2   Woodstock, ON N4S7V9

(519) 467-0506

Horarios de la ubicación

  • Lun. - mar.: 9:30 a. m. - 4 p. m.
  • Mié. - vie.: 9:30 a. m. - 5 p. m.
  • Sáb. - dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(519) 467-0506

685738 Hwy 2
Woodstock, ON N4S7V9

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - mar.: 9:30 a. m. - 4 p. m.
  • Mié. - vie.: 9:30 a. m. - 5 p. m.
  • Sáb. - dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Not a thing, you were very helpfull. Thank you

Colin W. 
Clasificación:
5.0

The owner at this location was very helpful and kind!

linda K. 
Clasificación:
5.0

Super helpful and friendly service A+

Kevin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert T. 
Clasificación:
5.0

Business owner here was great to deal with. Very friendly, accommodating and provided excellent customer service. This was my best uhaul experience to date.

Trevor M. 
Clasificación:
4.0

Would have been helpful that the location booked in my confirmation email was the same where the truck was to be picked up! Also, I did not care for the signing in and such on line, why can't there be a person at a counter involved? What if I did not have a smart phone? I won't be going with UHaul again if the same ridiculous signing in and out procedure is insisted. Handing this off to the internet smacks of laziness on UHaul's part. Are people so lazy these days that someone can't or won't work a counter and deal with a customer anymore???

peter B. 
Clasificación:
2.0

better office accommadations, kinda rough looking in there, otherwise service was good

Julia E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard K. 
Clasificación:
1.0

I wouldn't recommend UHaul to anyone. I made a reservation a month in advance and then was advised the day before my move that there wasn't a truck available. I ended up calling all dealers in Woodstock to find one. I called the location where I was supposed to pick up the truck and they told me that the truck went for repairs. They called me to inform me that I could pick up my truck in Chatham @ 2:45pm. They wanted me to drive 2 hours to pick up the vehicle - drive back to my location - and return it - back to that location. I ended up having to make 2 trips - by renting a trailer on Sunday. Then I received a charge the following Monday for .86 cents for going over the mileage allowed. I put $200 dollars of gas in the truck - plus what I had to put in my vehicle to haul the trailer. The reservation was confirmed on Feb 28th via email. The location where I did pick up the truck to use was very helpful - UHaul - should be called NOHaul…!!

Michelle M. 
Clasificación:
5.0

Don't change a thing, great service, great help, an absolute pleasure to deal with. This pick up location was 40 minutes away from me to get to, but after the service, your pleasantness, your helpfulness and just overall dealing with you, I would drive 2 hours to deal with you again. Thank you, thank you and please keep up your amazing services.

ADRIANLAWRENCE K. 
Clasificación:
4.0

Unable to think of something to improve on!!!!

Alex F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jerry C. 
Clasificación:
5.0

Happy with overall quality

Richard M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLESUZANNE F. 
Clasificación:
5.0

Polite and very courteous staff. The trailer I rented worked out perfectly for my needs.

William N. 
Clasificación:
3.0

Owner was very helpful. Rental and pickup were easy.

Peter D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Angeline H. 
Clasificación:
5.0

Great service and communication

ROBERT M. 
Clasificación:
5.0

I had to go to 2 other U-Haul locations in Woodstock, before going to London to be told that there was a trailer at this location

AARON W. 
Clasificación:
5.0

I have rented here many times. It is my preferred U-haul centre in Woodstock. It is dirty. The office is small & cramped. On the good side It's easy to get in and out - big lot. No hassles. It's pretty much a one man show, so he's not always able to be there (Sundays + late). So, plan ahead, confirm online and everything will work out fine. I have rented here many times and never been overcharged or had an issue. I will rent here again.

Charles S. 
Clasificación:
5.0

Really nice service

Carlos G. 
Clasificación:
5.0

Tom (I hope that I am got his name right) is great. There was a mixup with my original booking (it was made at another office) and he went out of his way to address things and make things happen.

DOUGLASW P. 
Clasificación:
5.0

Ted was great! He drove to my pickup location, 3 hours from my home, to get the truck. saving me a lot of time and kms on my rental. He saved me from the nightmare that is uhaul corporate. Thanks Ted 5 stars!

roy P. 
Clasificación:
3.0

El cliente no dejó un comentario.

John W. 
Clasificación:
3.0

I don't believe anything. He was very polite and helpful. Friendly. He sells used cars and yes it may look untidy but we're renting a trailer not a room. Again he was awesome.

WILLIAMA H. 
Clasificación:
2.0

I was supposed to pick up the trailer at 9:00A.M. and the owner was 10 minutes late getting there. 2 of the tires on the trailer had age cracks on them, luckily I wasn't going very far with it. The last time I rented a trailer from you it was a car hauler that I took from London to North Bay and it was in excellent condition. I wouldn't have trust the tires on this last trailer I rented for a trip like that…..

Jerry K. 
Clasificación:
5.0

Needs a new POS terminal.

MICHAEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER W. 
Clasificación:
1.0

This is not so much about location as to service. I wanted a trailer on May 30 not May 29 `but the gentleman at used car dealer does not work Sundays - so why was i sent there in the first place. He actually wanted me to take it May 28 free of charge so he would'nt have to come in on Saturday. Kitchener has locations open on Sunday. Secondly i returned it at 5 pm on June 1 not June 2 but of course place was closed up for the day, so i get charged an extra day due to a lax work ethic on behalf of your vendors or i choose to upload my own return but thats same as paying anyway. Thanks for the lesson. Wont be back

LAWRENCE B. 
Clasificación:
3.0

El cliente no dejó un comentario.

CHRISTOPHERWAYNE G. 
Clasificación:
5.0

Ted was very professional and kind. He helped me receive my truck quickly and answered all of my questions. Thanks a million.

Srdjan V. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAELO L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARTEM V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Graham C. 
Clasificación:
1.0

We had the rental booked for a 10 am pickup, called the number multiple times no answer, nobody was there until 10:30am. Terrible customer service.

Todd J. 
Clasificación:
5.0

Very nice gentleman. He helped us very much.

Barry M. 
Clasificación:
3.0

Very helpful gentleman however this place was 30mins from where my scheduled pickup was supposed to be. I was called the day before and told my booking couldn't work and I have to drive here instead of Cambridge or cancel. Adding time, money and aggravation to an already busy day. No fault of this place just bad management from Uhaul and defeats booking in advance to avoid this.

Jeremy C. 
Clasificación:
1.0

This location was disorganized and disgustingly dirty. As a woman alone, I felt nervous and vulnerable. The open sign wasn't turned on, and there was no clear place to enter the “office”. Inside, there were two men, neither wearing a mask ( this during a pandemic lockdown) and the office was filthy, obviously not disinfected. The man working there wasn't helpful, was rude and unfriendly. I couldn't get out of there fast enough. I would NEVER recommend doing business here.

Christine P. 
Clasificación:
5.0

Easy and quick pick up. Trailer was prepped and ready to roll. Communicate for drop off was clear.

MARKJ V. 
Clasificación:
2.0

El cliente no dejó un comentario.

kurtis E. 
Clasificación:
5.0

Ted was great very helpful will definitely recommend this location

SHADIMARK H. 
Clasificación:
5.0

Great job by Staff (Ted), went above and beyond. The trailer was clean and ready to use. I will be back at this location for my next requirements. Thanks for the great service. Best in Woodstock, ON !!!! L.P.

lazar P. 
Clasificación:
5.0

I have rented from a number of U-Haul locations. The U-Haul agent at FREE Used Cars is by far the friendliest and easiest to deal with that I have encountered. His location is not the closest to me, but I have rented from him twice now and this will be my location of choice in the future.

Robert F. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERTANTON A. 
Clasificación:
5.0

El cliente no dejó un comentario.

William B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dalton M. 
Clasificación:
5.0

Having rented U-Haul trailers from several different locations, this agent was the friendliest and most efficient that I have encountered. Most appreciated!

Robert F. 
Clasificación:
1.0

drove 40 minutes away from closest UHaul location as local (even though did promise when originally ordered) could not supply. Arrived at alternative site only to have no one there to accept my reservation and get me on my way within a proper timeline of set meeting time. They arrived over an hour late and 1.5 hours after I had arrived to get process completed. Poor apology and filthy location alongside no Covid rules being followed by owner!

mike W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Dan H. 
Clasificación:
5.0

Very helpful

Nancy K. 
Clasificación:
5.0

great service, nice guy, had absolutely no problems, in and out quickly

GREG C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dylan C. 
Clasificación:
5.0

The gentleman who has helped me two different times is extremely pleasant and kind. He is thorough and thoughtful and sets up for you. He is helpful with his knowledge and makes sure you are all ready when before you leave . I have rented twice now and would go there again in the future.

Moriah E. 
Clasificación:
5.0

Nothing, Ted is the best!

Tim B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James F. 
Clasificación:
2.0

Employee was friendly, but made a mistake when telling us our included mileage which ended up making us pay more than necessary. Building is also dirty and has mold.

Rodney L. 
Clasificación:
5.0

Prompt and friendly service.

JUSTIN C. 
Clasificación:
5.0

Close to us and dropped off after hours. Instructions online were easy and key drop box was also very clearly placed. Gracias

John B. 
Clasificación:
5.0

The gentleman was extremely nice and very helpful. Gracias

Moriah E. 
Clasificación:
1.0

Arrived at 9am and the office wasn't open. Called phone number and someone showed up 20mins later

James Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

paul B. 
Clasificación:
1.0

Called numerous times to arrange drop off during working hours no answer. Went to drop off unit, agent very rude.

Jerome P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dylan M. 
Clasificación:
5.0

The agent called the day before to confirm my truck was ready for me, and on pickup day, after I called ahead to advise I was running behind schedule because of winter road conditions, also worked me to accommodate the delay. He had the truck pulled out, cleared of snow, and ready to go! Fantastic service, nice wide road in and out, and a gas station super close for those needing to refuel trucks prior to drop off.

Mark B. 
Clasificación:
2.0

Did not provide the flat dolly we ordered. Told us to ask for money back at the drop off. Drop off location said they weren't able to give money back and had to charge me for the flat dolly

Shahn W. 
Clasificación:
2.0

I was entitled to refund of approximately $50 When I got there he said the extra gas money I had left him wasn't enough even though I only used 1/8 tank. Only went 62 miles, not the 110 I paid for in advance. His debit and credit card machine didn't work so I had to get cash from a ATM machine and paid extra fee for that. He said something about turning back the odometer which why it showed a refund. I took pictures of gas gauge and odometer before I handed in the keys. I have proof I barely used it. This experience has soured me of your company. My next step is to make a report to the Better Business Bureau. I won't used U Haul anywhere again.

james P. 
Clasificación:
1.0

When someone pre-books a trailer a week in advance, only to receive an e-mail the evening before pick up that you need to pick up 40 minutes drive away in another city. And then have John the SW Ontario manager argue with you because it's the first of the month and I should booked a month in advance.

Jamie R. 
Clasificación:
3.0

It was close because it was sunday

William L. 
Clasificación:
5.0

Ted was great to deal with, and very accommodating. I'll be a return customer for sure!

Jay B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL M. 
Clasificación:
3.0

El cliente no dejó un comentario.

robert H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Terry R. 
Clasificación:
5.0

The nicest man you can meet. As honest as the day is long. This is important !!!!!

Tim H. 
Clasificación:
5.0

El cliente no dejó un comentario.

rob W. 
Clasificación:
4.0

Ok for dropping off.

Stephen C. 
Clasificación:
3.0

This return depot was a run down used car lot not very inviting. There was a key box outside to drop off keys. Nobody around to talking to on the weekend.

CLAUDE K. 
Clasificación:
2.0

Be on time!

Gerry E. 
Clasificación:
1.0

El cliente no dejó un comentario.

John B. 
Clasificación:
2.0

Littlw room to drop trailer. No area was specified either and no one was there.

Deborah E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eugene M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Linda M. 
Clasificación:
3.0

It was after hours. no interaction

Scott K. 
Clasificación:
1.0

Horrendous service. Did not leave key out for early pick up. Took no responsibility. Unreachable. I waited 2 hours for him to show up while 15 people waited at my house.

Stephen S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Harold B. 
Clasificación:
3.0

The wiring for the lights didn't work. Had to wait to have it repaired. There should be a jack on the trailer tongue. The tongue weight is very heavy and very difficult to hook up by yourself! Other the the wiring, the trailer was clean and in relatively decent condition.

Kevin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe R. 
Clasificación:
5.0

Excellent service with a commitment to customer satisfaction.

Andreas H. 
Clasificación:
3.0

El cliente no dejó un comentario.

John B. 
Clasificación:
1.0

Servicer lied about blanket purchased and overcharged . Also did not make a note on file to prevent being charged again.

connor M. 
Clasificación:
5.0

Thanks to U-Haul call centre and the pick up location. Great to deal with.

Rob D. 
Clasificación:
2.0

Have the trailer ready to go and not behind a bunch of vehicles. We called well in advance of pick up to ensure it was ready and it was not

mike W. 
Clasificación:
2.0

Owner was late opening the Store. Had issues with the Billing Process. Very Low Inventory...no real selection of vehicles for rent.

gordon B. 
Clasificación:
3.0

Needs exterior lighting for after hours drop off.

Devon G. 
Clasificación:
4.0

El cliente no dejó un comentario.

jake W. 
Clasificación:
3.0

Guy was just leaving - what would have happened if he wasn't there when I arrived? - if a place is supposed to be open, then I would have been waiting for nothing - other than that, I was able to get what I needed

blayne W. 
Clasificación:
3.0

it would be better if we didn't have to go so far ( 1 hr drive) to pick trailer up. Personnel very helpful and delightful.

Ron S. 
Clasificación:
5.0

I was told my Uhaul would be in Kitchener for my move but when I called two days before moving I was told I had to go to Woodstock after 10am to pick it up. This was extremely stressful since it was out of the way and would mean we wouldn't start being about to pack the Uhaul until around 11am. The owner of this location called me the day before my move to confirm we we're picking up from him in Woodstock....saying we had great customer service would be an understatement. He was so understanding of our dilemma, and did everything in his power to help us out and make our lives easier. There are good people out there in the world who just want to help and he sure did! Can't thank you enough! The best customer service we've had in a LONG time

Jenna T. 
Clasificación:
2.0

El cliente no dejó un comentario.

JESSICA S. 
No se han enviado comentarios para esta ubicación.

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