Nice friendly staff and quick and easy place to get in and out of.
Adam Sharp
Customer Reviews for Freds Garage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy pickup / drop off and knowledge staff.
joseph leatherwoodVery friendly and good customer service
Dustin TilleyQuick, friendly service. Convenient location. I’ll definitely be back!
Jennifer BurnetteIt was a nightmare experience. The first location was not ready and I had to use this place. They were great that's why they got five stars. However I would never use uhaul again.
Alex BeckemeierEmployee went above and beyond to make my experience great. Thank you!
Keith ThompsonThis is the best location to get a Uhaul! They are friendly and it’s much easier to get in and out of than the Alcoa highway store!
jennifer LifordThe staff at Freds were awesome the equipment was tiptop
Philip TomaszewskiQuick, friendly, convienent, helpful. Use this location with total confidence!!
timothy steffesStaff very friendly, courteous and helpful. Definitely use again.
Stanley WilliamsonNot a single thing! Excellent service. Great experience.
William RoarkBe more careful not rent anything to more than one person at a time it creates confusion and frustration for renter at the time of pickup
les williamsEveryone was polite and very helpful. Thank you!!
Angela WhiteLocation was near my house. It was convenient.
Andrea CarterDropped off the trailer after hours. Process was great with the app. The parking lot wasn’t really set up very well for dropping off U-Haul equipment, but it wasn’t that bad. Just moved to this state, but I would use this location to do business again I think.
wesley goochService was great and drop off very easy.
Philip LittlejohnGot charged for the vehicle fill up even though we picked up the truck on a basically empty tank. Customer service was very helpful!
Brandon KoewlerThe owner and staff are awesome! Beth is great at her job and went above and beyond
Jessica PierceVery good people
Denis BakerThese people were great! Kind, helpful. Helped us back the trailer in. Would highly recommend
Jennifer LifordVery much pleased with the great Process from Start to finish.
MADELINE BROWNThe woman that helped me was very kind and very accommodating. I would rent from this location again.
Stacy McIntoshFred and his crew are great! Will definitely use the uhaul service again and gained a new friend and mechanic as well!
Sharon Landis-greenReally great experience no issues
Will AlwardtSo helpful and friendly; The receptionist was really nice!! We would've had such a horrible experience due to unexpected inclement weather. However; Fred & his garage turned the whole situation around, took really good care and treated us like family /neighborly. A true asset in our community!!! ⭐⭐⭐⭐⭐
John RichardsonTires and battery had to be replaced during trip.
RICHARD HARBMore lights...I picked up in the dark...it was almost impossible to verify the condition of the truck.
BECKY STEPHENSVery helpful and courteous people made it a pleasure
David CarlThey generally have the customer disconnect the trailer. The other locations do this.
Gregory TappEquipment was clean and pick-up/drop-off location folks were excellent. The horn did not work and the headlights were out of adjustment. At night had to drive with high beams on all the time. Otherwise truck was good.
Scott MasonNothing, everything was good.
Timothy ZimmermanOwner was more than courteous. Went out of his way to make sure I was taken care of to the fullest extent.
Craig HilliardI have relayed all info to area manager Hector
Brian WormerGreat customer support and went above and beyond in my opinion by helping us before his office opened to make sure we could get the truck to the house for the movers on time. Great job!
Daniel GageDidn’t tell me about a deposit or anything of that nature. The price I was given was not the price I paid.
SHONTERIA MORELANDThey were very friendly, very professional, change nothing
JOE RUTAGreat service
ROBERT TILLERYSafe travel rate was almost double was was quoted and was told to Jane back on lot before they opened Tuesday, which we did. Prices were not what was quoted by company, not by the location. Fred was great. Uhaul needs some work.
Kimberly LuttrellVery friendly, knowledgeable, and helpful
ED KASCREZAI did not sign up for the insurance but was still charged $16 for it. Tried to correct. Told it was the contract. Disappointing
Roger ForgeyFred defines, what customer service is all about. He went above and beyond, in getting us the size truck we needed, and secured it ahead of schedule, just to be sure that our pick up went smoothly. He is an absolute pleasure to deal with, and I would not use anyone but Fred in the future. Thanks again Fred!
michelle KlemmEverything was Great! Fred’s Garage is the best!
Ewan WaldenFirst rate customer service! In times like these it was refreshing to experience an easy and very pleasant transaction. Fred was very pleasant, the truck was in great condition and very clean.
Jeff WarrenGreat service from Freds Garage. EZ check-out/check-in. Trailer was in good condition & ready to go. Prompt service.
Randy HamiltonPhone app would not let me pickup and didnt show me as having a current reservation. System was problematic for local agent as well. Had to call in to have it fixed. I dont blame Fred in any way. Took 2 hours to pickup due to system issues. Almost walked away but Fred came through.
Mark O'GaraVery nice man out going very helpful
NAJEEBA COFFEYSend everybody to Fred's. Fred was great. He made my short move easier. Thanks Fred!
James OGradyservice man was very nice , checked everything twice and made sure to answer all my questions.
MICHAEL RIPLEYfound small roach in cab. otherwise cab was extremely clean and well maintained. thank you
LOUIS VANDERGRIFFPick up and drop off were very efficient and fast
DANIEL METEVIERBoth pick up and drop off locations were great. Wonderful customer service. Easy access for equipment drop off.
Kenneth VanderweideEverything was acceptable. No complaints. It was not my preferred location to rent a truck, but Uhaul did find the right size truck I wanted. Will I use Uhaul again? Absolutely!!
John MahlmanNothing I can think of, Fred is great!
LISA JAMESFeed is doing an excellent job. I will continue to use him for my UHaul needs.
Richard DavisFred was great. The location was extremely convenient for me and my family. Fred was very polite and made sure we were ok and ready to go with the uhaul
TINA ROYNothing to improve from Fred's garage, above a d beyond on his part.
SANDRA REEDYThe owners were great to work with!!!! Thank you!!!!
RICHARD WHITTINGTONThey really didn’t know what the was doing and I was told they would hook up and pull my car up and everything but we felt as if we were a hassle to him because if we would ask him to help us he would get an attitude and every and do it so he could leave.
Makenna Rose