Customer Reviews for Freds Garage
(U-Haul Neighborhood Dealer)

100 reviews

1348 N Wright Rd   Alcoa, TN 37701

(865) 380-5655

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9:30 am–2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(865) 380-5655

1348 N Wright Rd
Alcoa, TN 37701

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5:30 pm
  • Sat: 9:30 am–2 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nice friendly staff and quick and easy place to get in and out of.

Adam Sharp 
Rating:
5.0

Easy pickup / drop off and knowledge staff.

joseph leatherwood 
Rating:
4.0

Customer did not leave a comment.

DALLAS FORCUM 
Rating:
5.0

Very friendly and good customer service

Dustin Tilley 
Rating:
3.0

Customer did not leave a comment.

vivian Hill 
Rating:
5.0

Customer did not leave a comment.

Carmen Bennett 
Rating:
5.0

Quick, friendly service. Convenient location. I’ll definitely be back!

Jennifer Burnette 
Rating:
5.0

It was a nightmare experience. The first location was not ready and I had to use this place. They were great that's why they got five stars. However I would never use uhaul again.

Alex Beckemeier 
Rating:
5.0

Employee went above and beyond to make my experience great. Thank you!

Keith Thompson 
Rating:
4.0

Customer did not leave a comment.

Michael Hawk 
Rating:
5.0

This is the best location to get a Uhaul! They are friendly and it’s much easier to get in and out of than the Alcoa highway store!

jennifer Liford 
Rating:
5.0

The staff at Freds were awesome the equipment was tiptop

Philip Tomaszewski 
Rating:
5.0

Quick, friendly, convienent, helpful. Use this location with total confidence!!

timothy steffes 
Rating:
5.0

Staff very friendly, courteous and helpful. Definitely use again.

Stanley Williamson 
Rating:
5.0

Customer did not leave a comment.

edward wetzel 
Rating:
5.0

Customer did not leave a comment.

Heather Ramirez 
Rating:
5.0

Customer did not leave a comment.

Christopher Kubilus 
Rating:
5.0

Not a single thing! Excellent service. Great experience.

William Roark 
Rating:
4.0

Be more careful not rent anything to more than one person at a time it creates confusion and frustration for renter at the time of pickup

les williams 
Rating:
5.0

Customer did not leave a comment.

Sarah Phillips 
Rating:
5.0

Everyone was polite and very helpful. Thank you!!

Angela White 
Rating:
3.0

Location was near my house. It was convenient.

Andrea Carter 
Rating:
3.0

Customer did not leave a comment.

Nathan Giffin 
Rating:
4.0

Dropped off the trailer after hours. Process was great with the app. The parking lot wasn’t really set up very well for dropping off U-Haul equipment, but it wasn’t that bad. Just moved to this state, but I would use this location to do business again I think.

wesley gooch 
Rating:
5.0

Service was great and drop off very easy.

Philip Littlejohn 
Rating:
4.0

Got charged for the vehicle fill up even though we picked up the truck on a basically empty tank. Customer service was very helpful!

Brandon Koewler 
Rating:
5.0

The owner and staff are awesome! Beth is great at her job and went above and beyond

Jessica Pierce 
Rating:
5.0

Very good people

Denis Baker 
Rating:
5.0

These people were great! Kind, helpful. Helped us back the trailer in. Would highly recommend

Jennifer Liford 
Rating:
4.0

Customer did not leave a comment.

Steve Silliman 
Rating:
5.0

Customer did not leave a comment.

Juan Mendoza 
Rating:
5.0

Customer did not leave a comment.

Tressanique Kihugu 
Rating:
5.0

Very much pleased with the great Process from Start to finish.

MADELINE BROWN 
Rating:
5.0

The woman that helped me was very kind and very accommodating. I would rent from this location again.

Stacy McIntosh 
Rating:
1.0

Customer did not leave a comment.

Cindy Durham 
Rating:
5.0

Customer did not leave a comment.

Luke Knapp 
Rating:
5.0

Customer did not leave a comment.

Delores Hill 
Rating:
5.0

Fred and his crew are great! Will definitely use the uhaul service again and gained a new friend and mechanic as well!

Sharon Landis-green 
Rating:
5.0

Customer did not leave a comment.

Brenda Limoge 
Rating:
5.0

Customer did not leave a comment.

david barth 
Rating:
5.0

Really great experience no issues

Will Alwardt 
Rating:
5.0

So helpful and friendly; The receptionist was really nice!! We would've had such a horrible experience due to unexpected inclement weather. However; Fred & his garage turned the whole situation around, took really good care and treated us like family /neighborly. A true asset in our community!!! ⭐⭐⭐⭐⭐

John Richardson 
Rating:
5.0

Customer did not leave a comment.

David Carl 
Rating:
5.0

Customer did not leave a comment.

David Carl 
Rating:
5.0

Customer did not leave a comment.

John Tallent 
Rating:
1.0

Tires and battery had to be replaced during trip.

RICHARD HARB 
Rating:
3.0

More lights...I picked up in the dark...it was almost impossible to verify the condition of the truck.

BECKY STEPHENS 
Rating:
4.0

Very helpful and courteous people made it a pleasure

David Carl 
Rating:
3.0

They generally have the customer disconnect the trailer. The other locations do this.

Gregory Tapp 
Rating:
5.0

Customer did not leave a comment.

Edward Harrison 
Rating:
5.0

Equipment was clean and pick-up/drop-off location folks were excellent. The horn did not work and the headlights were out of adjustment. At night had to drive with high beams on all the time. Otherwise truck was good.

Scott Mason 
Rating:
5.0

Customer did not leave a comment.

Gregory Tapp 
Rating:
5.0

Customer did not leave a comment.

Christopher Sessions 
Rating:
5.0

Nothing, everything was good.

Timothy Zimmerman 
Rating:
5.0

Owner was more than courteous. Went out of his way to make sure I was taken care of to the fullest extent.

Craig Hilliard 
Rating:
5.0

Customer did not leave a comment.

TIM RICHARDSON 
Rating:
1.0

I have relayed all info to area manager Hector

Brian Wormer 
Rating:
5.0

Great customer support and went above and beyond in my opinion by helping us before his office opened to make sure we could get the truck to the house for the movers on time. Great job!

Daniel Gage 
Rating:
4.0

Customer did not leave a comment.

ronald borden 
Rating:
1.0

Didn’t tell me about a deposit or anything of that nature. The price I was given was not the price I paid.

SHONTERIA MORELAND 
Rating:
4.0

Customer did not leave a comment.

Mark Jurgens 
Rating:
5.0

They were very friendly, very professional, change nothing

JOE RUTA 
Rating:
5.0

Great service

ROBERT TILLERY 
Rating:
5.0

Customer did not leave a comment.

Angus MacLellan 
Rating:
5.0

Safe travel rate was almost double was was quoted and was told to Jane back on lot before they opened Tuesday, which we did. Prices were not what was quoted by company, not by the location. Fred was great. Uhaul needs some work.

Kimberly Luttrell 
Rating:
5.0

Customer did not leave a comment.

ANTHONY BISHOP 
Rating:
5.0

Very friendly, knowledgeable, and helpful

ED KASCREZA 
Rating:
5.0

Customer did not leave a comment.

ARISTIDES ACOSTA 
Rating:
5.0

I did not sign up for the insurance but was still charged $16 for it. Tried to correct. Told it was the contract. Disappointing

Roger Forgey 
Rating:
5.0

Fred defines, what customer service is all about. He went above and beyond, in getting us the size truck we needed, and secured it ahead of schedule, just to be sure that our pick up went smoothly. He is an absolute pleasure to deal with, and I would not use anyone but Fred in the future. Thanks again Fred!

michelle Klemm 
Rating:
5.0

Everything was Great! Fred’s Garage is the best!

Ewan Walden 
Rating:
5.0

Customer did not leave a comment.

Rogelio Mora 
Rating:
5.0

Customer did not leave a comment.

MICHAEL HALL 
Rating:
5.0

First rate customer service! In times like these it was refreshing to experience an easy and very pleasant transaction. Fred was very pleasant, the truck was in great condition and very clean.

Jeff Warren 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA ZAPPA 
Rating:
3.0

Customer did not leave a comment.

Bruce BONT 
Rating:
5.0

Great service from Freds Garage. EZ check-out/check-in. Trailer was in good condition & ready to go. Prompt service.

Randy Hamilton 
Rating:
5.0

Customer did not leave a comment.

Anthony Long 
Rating:
5.0

Customer did not leave a comment.

PHILLIP MILLER 
Rating:
3.0

Phone app would not let me pickup and didnt show me as having a current reservation. System was problematic for local agent as well. Had to call in to have it fixed. I dont blame Fred in any way. Took 2 hours to pickup due to system issues. Almost walked away but Fred came through.

Mark O'Gara 
Rating:
4.0

Customer did not leave a comment.

Greg Stindel 
Rating:
5.0

Very nice man out going very helpful

NAJEEBA COFFEY 
Rating:
5.0

Send everybody to Fred's. Fred was great. He made my short move easier. Thanks Fred!

James OGrady 
Rating:
5.0

service man was very nice , checked everything twice and made sure to answer all my questions.

MICHAEL RIPLEY 
Rating:
5.0

Customer did not leave a comment.

ANDREW MCKEVITZ 
Rating:
4.0

found small roach in cab. otherwise cab was extremely clean and well maintained. thank you

LOUIS VANDERGRIFF 
Rating:
5.0

Pick up and drop off were very efficient and fast

DANIEL METEVIER 
Rating:
5.0

Both pick up and drop off locations were great. Wonderful customer service. Easy access for equipment drop off.

Kenneth Vanderweide 
Rating:
3.0

Everything was acceptable. No complaints. It was not my preferred location to rent a truck, but Uhaul did find the right size truck I wanted. Will I use Uhaul again? Absolutely!!

John Mahlman 
Rating:
5.0

Customer did not leave a comment.

Gerald Corbin 
Rating:
3.0

Customer did not leave a comment.

KEVIN REYNOLDS 
Rating:
5.0

Nothing I can think of, Fred is great!

LISA JAMES 
Rating:
5.0

Customer did not leave a comment.

ASHLEE CARRINGER 
Rating:
5.0

Feed is doing an excellent job. I will continue to use him for my UHaul needs.

Richard Davis 
Rating:
5.0

Customer did not leave a comment.

Staci Crosswhite 
Rating:
5.0

Fred was great. The location was extremely convenient for me and my family. Fred was very polite and made sure we were ok and ready to go with the uhaul

TINA ROY 
Rating:
5.0

Nothing to improve from Fred's garage, above a d beyond on his part.

SANDRA REEDY 
Rating:
5.0

The owners were great to work with!!!! Thank you!!!!

RICHARD WHITTINGTON 
Rating:
4.0

Customer did not leave a comment.

CAMELIA HUGHES 
Rating:
3.0

They really didn’t know what the was doing and I was told they would hook up and pull my car up and everything but we felt as if we were a hassle to him because if we would ask him to help us he would get an attitude and every and do it so he could leave.

Makenna Rose 
No reviews have been submitted for this location.

Additional Services at this Location

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