Customer Reviews for Fred's Alignment & Service
(U-Haul Neighborhood Dealer)

576 reviews

1114 N Central St   Knoxville, TN 37917

(865) 524-4078

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(865) 524-4078

1114 N Central St
Knoxville, TN 37917

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great experience!

Christa F. 
Rating:
4.0

Customer did not leave a comment.

Jacqueline M. 
Rating:
4.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

ERICA M. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Very clean very prompt full of gas very very easy thanks

Jerry B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER A. 
Rating:
2.0

Customer did not leave a comment.

KEVIN S. 
Rating:
3.0

The Rental drop off location needs to be made aware of the drop off. Apparently, they were mot expecting my dropping off of the rental truck. They did not provide a receipt indicating my drop off so that made me worried.

Eva G. 
Rating:
4.0

Online return is tedious and burdensome yet $20 charge if you have to use business assistance.

Dana L. 
Rating:
5.0

Customer did not leave a comment.

WESLEY M. 
Rating:
5.0

Customer did not leave a comment.

Susan B. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
1.0

All texts and emails with specific information and policies were sent within 24 hours of my pick up time. The tone right before a move is EXTREMELY stressful, and I didn't have time to read all the info then. I VERY MUCH wish I had gotten that information sent to me when I made the reservation and/or 3-4 days before my move day. In the rush of the move, I didn't have time to read the text which explained the check in procedure. I had to return to the store a few hours after dropping it off to complete the check in steps to avoid the $20 fee. If I had gotten that info ahead of time, I would have known to do it when returning.

Kelly B. 
Rating:
5.0

Customer did not leave a comment.

Lillian S. 
Rating:
4.0

The location was fine, though when I called ahead that morning to confirm pickup, they claimed they didn't have my reservation (no one from UHaul called the day before as I was told to expect) The truck Uhaul sent for this 450+ drive was not road ready. The lock on the passenger door was punched out, the service light was on for stablity and traction, there was no cruise control, the outlet to charge phone (map access) didn't supply energy, the suspension was awful with much bouncing (risking damage to cargo), and the vehicle shook at over 65 miles an hour.

Laura B. 
Rating:
5.0

Customer did not leave a comment.

Glenn W. 
Rating:
5.0

Customer did not leave a comment.

glenda R. 
Rating:
3.0

This was not the location that I was set up to use The day before I got a message to pick the truck up at this location Also I had to take a different size truck than the one I ordered

Susan H. 
Rating:
1.0

Chosen location provided a 26 ft truck instead of a 20ft, notification given hrs before pick up time. Person who did my paperwork was rude, obnoxious and snatched the contract off of my hands when when I expressed my discontent and told me that I can take it or leave it. Nasty place as well.

Carolina I. 
Rating:
5.0

Staff were friendly and helpful.

BRENDA C. 
Rating:
5.0

Customer did not leave a comment.

EMILY S. 
Rating:
5.0

Customer did not leave a comment.

john S. 
Rating:
3.0

Very friendly. Strong cigar/cigarette smell in office.

Kimberly D. 
Rating:
3.0

Customer did not leave a comment.

Dave H. 
Rating:
5.0

Customer did not leave a comment.

Kate J. 
Rating:
5.0

No suggestions! Incredibly grateful for their service. A truck was scheduled to leave for Chattanooga the next day. It was the only 10' left in Knoxville. They allowed me to use it and got me in & out of their place of business in less than an hour.

Cele W. 
Rating:
2.0

Customer did not leave a comment.

Melanie B. 
Rating:
3.0

Customer did not leave a comment.

john S. 
Rating:
3.0

Customer did not leave a comment.

MELANIE G. 
Rating:
5.0

Bob was great and worked with us on a difficult schedule. Can't recommend enough, and thanks to Fred's Alignment for their flexibility.

Jason S. 
Rating:
4.0

Customer did not leave a comment.

Ricki P. 
Rating:
3.0

Customer did not leave a comment.

CHRYSTAL P. 
Rating:
4.0

The trailer seem to snake around going down hill.

Richard C. 
Rating:
1.0

My rental had less than 1/4 tank of gas when I picked it up and I brought it back with exactly 1/4 tank of gas, yet I am being charged 2 different fuel charges. I Will likely not do business with this company again. As of today, unless Uhaul does something to rectify this, I will ever recommend this company to anyone else. Please feel free to call me with any questions or concerns.

Mark W. 
Rating:
5.0

Will definitely use Fred's again! Very friendly, helpful, and professional!

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Dylan B. 
Rating:
1.0

Our uhaul had a stolen license plate

Daulton W. 
Rating:
5.0

Customer did not leave a comment.

Sonja B. 
Rating:
4.0

Customer did not leave a comment.

Jonathan P. 
Rating:
5.0

Customer did not leave a comment.

JESSICA W. 
Rating:
3.0

PEOPLE VERY FRIENDLY.

JOACIR S. 
Rating:
5.0

Customer did not leave a comment.

Adrianne S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL N. 
Rating:
5.0

Customer did not leave a comment.

Daniel J. 
Rating:
5.0

BEST PEOPLE TO DEAL WITH. THANK YOU BOB AND TONY

JEROME R. 
Rating:
2.0

Location was borderline in being in "the hood". Hard to see that it was a U-Haul drop-off at first - not well marked. Confusing where to park the truck, but the staff (young woman) was very helpful, friendly, and professional. Drop-off took under 5 minutes.

William T. 
Rating:
5.0

THANKS FOR THE GREAT SERVICE

Christopher P. 
Rating:
5.0

I dropped off after hours, so I didn't get to meet anyone there. But, the location was easy to find and had great signage.

HERSCHELL B. 
Rating:
5.0

Very good, informative and kind!

CHARLES D. 
Rating:
3.0

Customer did not leave a comment.

Bradley R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

GOOD PEOPLE TO DEAL WITH. VERY HELPFUL. THANKS

bob M. 
Rating:
5.0

GOOD PEOPLE TO DEAL WITH. THANKS SO MUCH!!!!

Bob M. 
Rating:
5.0

Great customer service & friendliest people you can rent your moving needs from , highly recommend

Joe D. 
Rating:
4.0

Customer did not leave a comment.

Adam G. 
Rating:
5.0

GREAT PLACE TO DEAL WITH. THANKS

MICHAEL L. 
Rating:
1.0

Neither employee was wearing a mask or adhering to any safety regulations. They were unprepared, and it took a long time for the trailer to be hooked up because the employee was unprepared. Upon returning the rental, no one was there. I was glad that I would not have to interact with anyone who was not being safe, but I still wanted to make sure everything was fine to drop it back off.

TRACI S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
5.0

Customer did not leave a comment.

Rebecca B. 
Rating:
3.0

Customer did not leave a comment.

Travis L. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

JORG N. 
Rating:
3.0

Customer did not leave a comment.

Joshua H. 
Rating:
5.0

Use them twice and very happy. Great people

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Harry W. 
Rating:
3.0

Customer did not leave a comment.

Sharon T. 
Rating:
5.0

Needed more hand trucks for moving, they were out when I was there

David S. 
Rating:
4.0

Very convenient in the Knoxville area if your moving a student. Close to campus.

robbie B. 
Rating:
4.0

Customer did not leave a comment.

heather B. 
Rating:
5.0

Customer did not leave a comment.

Claude R. 
Rating:
5.0

Customer did not leave a comment.

Delberta G. 
Rating:
2.0

Employee at the location gave me the key and told me I was good to leave the parking lot in the truck, and then called 30 minutes later and told me I needed to bring the truck out because it was not checked out properly.

Katherine R. 
Rating:
5.0

All went well. Easy location for downtown pickup and delivery. Fred was easy to work with.

Marianne K. G. 
Rating:
1.0

Customer did not leave a comment.

Adriel A B. 
Rating:
3.0

Customer did not leave a comment.

Christopher C. 
Rating:
3.0

Be specific where to drop off the trailer as it needs to go in a lot across the street from the facility. The owner was very helpful in backing my trailer after I pulled into the wrong lot.

Jeffrey S. 
Rating:
5.0

The representative was very nice and took care of me immediately.

Elizabeth W. 
Rating:
3.0

Customer did not leave a comment.

Dana H. 
Rating:
5.0

There were some issues getting the correct truck while using the mobile pick up, but Mr. McCollough cleared everything up and was very helpful. I would definitely recommend renting from this location.

Andrew S. 
Rating:
5.0

Truck was clean, and ready to go on arrival. Very quick and no hassle rental. Very professional place to rent. Great job.

Joey B. 
Rating:
5.0

You all were fantastic to deal with.

James M. 
Rating:
4.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY P. 
Rating:
1.0

Couldn't really park any were and they charge me extra to my card

Keenan M. 
Rating:
5.0

Customer did not leave a comment.

Grace H. 
Rating:
5.0

Customer did not leave a comment.

Joerg N. 
Rating:
4.0

Customer did not leave a comment.

Chris O. 
Rating:
1.0

Trailer was late for pickup. Hard to pull in and out. Didnt add military discount on my bill

Alison S. 
Rating:
5.0

Everyone was friendly and helpful and got in and out quickly. Thank you.

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

hannah F. 
Rating:
5.0

GOOD PEOPLE TO DEAL WITH. BOB WAS GREAT!!!

andy W. 
Rating:
5.0

The gentleman that checked us in was very nice and helpful. We locked are keys in the uhaul. He went out of his way to find them and help give them back.

Kemt N. 
Rating:
2.0

There was no personal instruction or inspection of the truck. It would have been nice to have someone provide a brief review of it and show me that the items I ordered had been put inside the truck.

Helayne B. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

I found the staff friendly and the truck clean. Although the selection of 10 foot trucks was limited. Probably due to the convenient location but small lot.

eric K. 
Rating:
5.0

Customer did not leave a comment.

Cheryl W. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
4.0

Lighter / charger did not work; not cool for a long haul. ?? We has to purchase a charger en route.

Anna L. 
Rating:
5.0

Customer did not leave a comment.

Steven Francis C. 
No reviews have been submitted for this location.

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