Customer Reviews for Franks Marathon
(U-Haul Neighborhood Dealer)

1,476 reviews

3116 Riverside Dr   Columbus, OH 43221

(614) 488-6053

Office Hours

  • Mon-Fri: 7 am–8 pm
  • Sat: 8 am–8 pm
  • Sun: 8 am–7 pm

Services at this Location:

Contact Us

(614) 488-6053

3116 Riverside Dr
Columbus, OH 43221

Services at this Location:

Office Hours

  • Mon-Fri: 7 am–8 pm
  • Sat: 8 am–8 pm
  • Sun: 8 am–7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Quick and easy pick up and drop off. The men there make it easy to get the truck and get going. This is the second time I've used Franks and would recommend them.

CHRIS STEINER 
Rating:
4.0

Customer did not leave a comment.

Nancy Tarini 
Rating:
5.0

Customer did not leave a comment.

Mary Titus 
Rating:
5.0

Customer did not leave a comment.

gerard schlembach 
Rating:
1.0

They did not give any of the correct instructions regarding picking up the keys. We had to sit in the car for a long time waiting to get ahold of customer service from U-Haul. The customer service representative gave us the code and location of other lock boxes on the property and luckily there were some keys in one of them. If not for her, we would not have been able to pick up the truck we paid for at all due to not having access to the keys.

Ben Bolyard 
Rating:
4.0

The guy that had me fill out the paperwork also ran the gas station. He neglected to tell me that I needed to put my own gas in the truck after the rental was complete and they had already moved the truck into the back. He charged me well over the normal rate to fill up the tank. The Ford truck was very old with 130000 miles on it but still worked and did the job.

Philip Dodd 
Rating:
5.0

Customer did not leave a comment.

David Runyon 
Rating:
5.0

Customer did not leave a comment.

CINDY VEVERKA 
Rating:
2.0

While picking up the equipment was fine. Dropping off was another thing. The service person was rude, and felt the need to get snippy with me. He also felt the need to mansplans how the equipment works. I will not rent from this location again!

Anne Romas 
Rating:
5.0

Customer did not leave a comment.

klye nichols 
Rating:
5.0

Customer did not leave a comment.

Fernando Santaromita 
Rating:
5.0

We have rented two U-Haul‘s in the last month. They had completely different pick up situations. Neither one of them were textbook, what was supposed to happen. If it wasn’t for Jim Brown, the representative from the white cloud, U-Haul, we would’ve had a very rough experience. He did what he could to make it right, and I appreciate his work and trying to Help aid in the problems we encountered.

Christine DeSanti 
Rating:
5.0

Customer did not leave a comment.

Mark Hilligoss 
Rating:
5.0

Customer did not leave a comment.

Rodger Pinney 
Rating:
5.0

Customer did not leave a comment.

Guillermo Castillo Martinez 
Rating:
5.0

Excellent customer service on both visits at Ricks Marathon in Columbus.

Gary Burkart 
Rating:
5.0

Customer did not leave a comment.

Sherri Price 
Rating:
5.0

Customer did not leave a comment.

SHELDON BROWN 
Rating:
5.0

The Marathon workers were incredibly professional. I was so impressed every step of the way.

Mya Frazier 
Rating:
3.0

They had the flat, four-pin plug for sale. I forgot mine. Saved the day! Average in that one would otherwise expect bare-bones services. Check. No packing tape, no boxes, no wardrobe box ... all of which I had reserved. Does no communication on that front meet your standard? Else, great experience. Thank you!

John Oberer 
Rating:
5.0

Customer did not leave a comment.

Meng-Hsuan Ho 
Rating:
5.0

Customer did not leave a comment.

Allan Lupton 
Rating:
5.0

Customer did not leave a comment.

chris allen 
Rating:
4.0

Easy pick up and return. Process explained clearly.

Johan Gunawan 
Rating:
5.0

Everything went smoothly. Great location to rent a truck.

Shana Wall 
Rating:
5.0

Frank was very nice and helpful, great place to rent a truck from

Paul Beim 
Rating:
1.0

Frank is a jerk

Robert McGrath 
Rating:
5.0

Great service.

Richard Smythe 
Rating:
5.0

Customer did not leave a comment.

Kimberly Khosla 
Rating:
5.0

Customer did not leave a comment.

Kandice Kirby 
Rating:
5.0

Fast, friendly, and knowledgeable uhaul service provider.

joseph copley 
Rating:
5.0

Thanks

Gregory Craig 
Rating:
5.0

Straight to the point and friendly folks as well.

Yasser Elghadban 
Rating:
5.0

Customer did not leave a comment.

Jennifer Algarotti 
Rating:
5.0

Customer did not leave a comment.

Brian Palmer 
Rating:
5.0

Great staff.

Richard Copley 
Rating:
4.0

Customer did not leave a comment.

Timothy Bates 
Rating:
5.0

This professional friendly crew could not have been more helpful. Highly recommended.

David Nathans 
Rating:
5.0

The clerk was very helpful and thorough.

Sharon Rehl 
Rating:
5.0

Customer did not leave a comment.

Joni Jordan 
Rating:
5.0

Customer did not leave a comment.

Zoe Klopf 
Rating:
5.0

The man in charge was very helpful, both at check-in and return. Thank you!!

JENNIFER STONER 
Rating:
5.0

Always awesome!!

Paul MacCartney 
Rating:
3.0

Customer did not leave a comment.

debbie price 
Rating:
5.0

Everyone was super nice and very helpful.

Shawn Rakes 
Rating:
5.0

Service was very nice and helpful! I had a fine experience with the truck, no complaints!

Taylor Chase 
Rating:
4.0

The U-HAUL app is cumbersome and slow. I completed the rental online the evening before my pick up date, but I still had to submit everything again at pick up with the app. It took 20 minutes to complete approval through the app. The rental clock started ticking at my original pick up time, not when I actually was approved and got the keys. Thus, my rental time was already cut by 20 minutes. It would have been faster to go into the storefront and complete the rental in person.

David Weller 
Rating:
5.0

Customer did not leave a comment.

david sen 
Rating:
5.0

Customer did not leave a comment.

PHILLIP HICKS 
Rating:
4.0

The staff member who helped me return the truck was excellent (wish I had his name). Professional and friendly. Great customer service.

Robert Bright 
Rating:
5.0

Customer did not leave a comment.

Machelle Eddy 
Rating:
5.0

Super service

Mahfoud Nahmi 
Rating:
5.0

Everything was great

David Peterson 
Rating:
5.0

Customer did not leave a comment.

LaShonda Berry 
Rating:
5.0

Customer did not leave a comment.

Patrick Hamrock 
Rating:
1.0

They charged me at least double for the mileage.

Ross Payne 
Rating:
5.0

Very supportive, clean and well maintained vehicles. Keep some more of the trucks like 8” truck.

Ashok Kumar 
Rating:
5.0

I worked with Danny. He was wonderful to work with.

Paul Boaz 
Rating:
5.0

Convenient location and helpful support staff, especially not being an actual moving center.

Charles Patton 
Rating:
1.0

While the fuel gauge indicated FULL when I picked up the van, it was not. I drove the van 8 miles, returned it, and topped it off , It took 6 gallons. The worst part was when I brought this up to the attendant. He was adamant that it was my fault that I can't judge if FULL is when the needle is on F or beyond F. He was very clear that it wasn't his problem and he didn't care. Basically refueling is on the honor system. If you refuel when you drop off, you are wasting your money. This is a gas station and they refuse to ensure their equipment is refueled.

Gregg Schrock 
Rating:
5.0

Customer did not leave a comment.

Jim Ellis 
Rating:
5.0

Customer did not leave a comment.

David Olney 
Rating:
4.0

Customer did not leave a comment.

Charlie Xu 
Rating:
5.0

Customer did not leave a comment.

Dan Casey 
Rating:
5.0

I would Definately do business with them again and I would rent a uhaul from them anytime! They were above and beyond friendly and apologized for the problem we incurred along the way!

Lori Bennett 
Rating:
5.0

Customer did not leave a comment.

Hamish Baird 
Rating:
5.0

Customer did not leave a comment.

John Evans 
Rating:
5.0

Customer did not leave a comment.

Julie Greenberg 
Rating:
5.0

Customer did not leave a comment.

Patrick Hopping 
Rating:
5.0

The truck was clean, however the truck ran like crap. The truck was very loud and the transmission was in need of some help. Didn't know if I would make to Dayton, Ohio and back from Columbus. (Approx. 160 miles) Don't know if this truck should be used on highway. Was afraid to go over 60 MPH on highway.

James Melaragno 
Rating:
5.0

Fantastic service and easy in-and-out

Daniel Petit 
Rating:
5.0

Customer did not leave a comment.

patrick Hamrock 
Rating:
5.0

Customer did not leave a comment.

Kari Warkentin 
Rating:
5.0

I’ve used this location several times. They are great to deal with.

John Evans 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER STEVENS 
Rating:
5.0

Customer did not leave a comment.

Selena Obannon 
Rating:
5.0

The drop off was so smooth

Shawna Leep 
Rating:
5.0

Awesome service...greeted both when I picked up and dropped off....these guys do customer service right!

Donald Ickes 
Rating:
1.0

Poor costumer service, they are rude . Never rent at this location again

Mohand ameziane Sidi salah 
Rating:
5.0

I’ve rented from this location many times. Always a great experience!

Joel Hampton 
Rating:
4.0

Customer did not leave a comment.

Lindsay Brown 
Rating:
4.0

Customer did not leave a comment.

Jerry Davis 
Rating:
4.0

Customer did not leave a comment.

Robert Henry 
Rating:
5.0

Awesome gas station with great people who provide excellent service. Would do business with them again.

Todd Bruner 
Rating:
5.0

Customer did not leave a comment.

Sara McCormick 
Rating:
5.0

Customer did not leave a comment.

Michael Chervenak 
Rating:
4.0

Customer did not leave a comment.

David Reed 
Rating:
5.0

Customer did not leave a comment.

Colin Riffe 
Rating:
5.0

Customer did not leave a comment.

Carlos Montero 
Rating:
5.0

The employee who helped me was fantastic. His name is Dan.

joseph bragg 
Rating:
4.0

Customer did not leave a comment.

BRYAN STAFFORD 
Rating:
4.0

Customer did not leave a comment.

David Hinkelman 
Rating:
5.0

Customer did not leave a comment.

Pamela Brickey 
Rating:
5.0

Great service!!

Michael Sullivan 
Rating:
5.0

Excellent service and very helpful staff. Highly recommend!

Michael Sullivan 
Rating:
5.0

Customer did not leave a comment.

renee endicott 
Rating:
5.0

extra wonderful experience, and terrific customer service!!!!!

LEE THORNBURY 
Rating:
3.0

Customer did not leave a comment.

David Hinkelman 
Rating:
5.0

Customer did not leave a comment.

Rayhan Quayyum 
Rating:
5.0

Franks Marathon has a great reputation and delivers excellent service every time I've been there.

Charles Booth 
No reviews have been submitted for this location.

Additional Services at this Location

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