Customer Reviews for Franks Marathon
(Distribuidor de U-Haul del vecindario)

1026 comentarios

3116 Riverside Dr   Columbus, OH 43221

(614) 488-6053

Location Hours

  • Lun. - vie.: 7 a. m. - 8 p. m.
  • Sáb.: 8 a. m. - 8 p. m.
  • Dom.: 8 a. m. - 7 p. m.

Services at this Location:

Contáctanos

(614) 488-6053

3116 Riverside Dr
Columbus, OH 43221

Services at this Location:

Location Hours

  • Lun. - vie.: 7 a. m. - 8 p. m.
  • Sáb.: 8 a. m. - 8 p. m.
  • Dom.: 8 a. m. - 7 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

James I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Noah R. 
Clasificación:
5.0

Everything was great!

Rebekah A. 
Clasificación:
5.0

The staff was friendly and helpful, made some good suggestions on the added services I might want. I had to change my contract, add an extra day . A phone call took care of everything.

dan C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey P. 
Clasificación:
5.0

It was very quick and easy.

Tom A. 
Clasificación:
5.0

Great service Thank you!

MATT M. 
Clasificación:
5.0

Frank's Marathon was a great experience, they obviously know what they are doing. Only suggestion I have is that you eliminate the amount of paper for each rental. I had 9 sheets of paper for the rental. Gracias

Joseph A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Briana M. 
Clasificación:
5.0

I can think of nothing that could improve. I was in and out in minutes and the trailers are always first rate. I have rented trailers several times in the past and have always been pleased with their function and condition.

Joseph A. 
Clasificación:
5.0

The staff at Franks are very friendly.

John G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kelly P. 
Clasificación:
1.0

When I arrived to pick up my vehicle, some man without and sort of shirt or name tag approach my vehicle and started asking me a bunch of questions about what I was doing there and if I was leaving my car. They didn't allow my to do the no contact pickup and I had to go in to get keys. The guy followed me around and kept asking about the car I drove there. I also didn't reserve my rental here, but at another location. I should have received $50 since they called me and said it wouldn't be available but instead I had to pay additional mileage due to going further away to get this truck. Cost me an extra $9.80 in mileage. Last time I'll use UHaul.

Josh Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian B. 
Clasificación:
3.0

I took my dodge van which has a retractable ramp for a wheelchair. It also has a lowered running boards. Per U-Haul pre rental instructions I took the car to Frank's Marathon for inspection. The owner acted surprised that I was asking but said it should be alright. The plastic cover on both left and right side running boards cracked, apparently from tubing against the dolly when the truck turned corners. When I showed it to Frank's Marathon owner he said “that's why I always tell people not to use a car dolly when they have customized vehicles and that I should have rented a four wheeler trailer “. I guess I'll make an insurance claim on my personal insurance.

Richard S. 
Clasificación:
5.0

I overpaid on gas because the gas needle was not moving. Would have been nice to maybe get a credit or something for overpayment. But overall still satisfied and will return if needed.

Kimberleah S. 
Clasificación:
5.0

nothing...they were great,

Ames G. 
Clasificación:
5.0

Staff very accommodating, good attitude.

Stephen R. 
Clasificación:
5.0

It was a great over all experience! I had to unexpectedly rent a large van, and was able to reserve one quickly at this location. Everyone was very helpful, and the van was very clean and well kept.

Matthew C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY C. 
Clasificación:
5.0

I have rented several trucks from Franks Marathon and it is always a good experience.

Lynn G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodger P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna D. 
Clasificación:
5.0

Very helpful staff

anthony S. 
Clasificación:
5.0

Everything went seamless

Jerry G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Alice F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey S. 
Clasificación:
5.0

Very prompt and professional staff

Lawrence M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bryan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph J. 
Clasificación:
5.0

Convenient and close location with efficient friendly staff. I'm a repeat customer and have several more rentals in the future... and Frank's marathon will be my first choice.

Gary H. 
Clasificación:
5.0

Make the app user friendly and faster. Upon pickup I had to spend 30 minutes trying to find the truck, take pictures, and provide alternate forms of contact where UHaul called a family member of mine in the middle of the night all while trying to navigate a slow and difficult app before getting on the road. Ultimately I had to go inside where the helpful staff got me taken care of in only a couple minutes. PLEASE IMPROVE THE APP.

Mathew W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chip S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BOBBIE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darin C. 
Clasificación:
5.0

This pickup and drop off station was great. Easy process and great customer service.

Thomas M. 
Clasificación:
3.0

El cliente no dejó un comentario.

DOUGLAS L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jodie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodger P. 
Clasificación:
3.0

El cliente no dejó un comentario.

jim J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert L. 
Clasificación:
5.0

Very friendly staff! Easy to check in and return the vehicle.

Brooke G. 
Clasificación:
4.0

I reserved my Uhaul for pick up at the 3919 Parkway Ln Hilliard location and received an email confirming this. The day of my rental, I get a text message telling me my reservation is for the 3116 Riverside Dr Columbus location. While it ended up working out, I am not appreciative of having my confirmed reservation changed; particularly since I was not in a position to fight Uhaul about the change.

Colin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Justin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lori L. 
Clasificación:
5.0

Fantastic customer service.

Bailey F. 
Clasificación:
1.0

El cliente no dejó un comentario.

Marcos B. 
Clasificación:
5.0

The online portion took too long to process. Had I known that I needed WiFi to complete that portion in under 1/2 hour, I would have done so before leaving home. I lost a significant portion of my reserved 4 hours waiting on the website to load each step of the Check-in process.

Anthony B. 
Clasificación:
4.0

Registration And drop off was slow despite pre-registering. Not all requested equipment was available at pick up

Thomas B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Neil L. 
Clasificación:
5.0

This was by far the friendliest Uhaul dealer I've ever used

MARY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jose Maria M. 
Clasificación:
3.0

Be honest and up front about which equipment is available where. Also don't send a customer to cross state lines without a license plate!!

Tiffany P. 
Clasificación:
5.0

Friendly rep, quick and efficient....location very convenient...will rent here again.

Gary H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brett G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill M. 
Clasificación:
1.0

74 dollars for mileage that is ridiculous.

Lisa R. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRENCE E. 
Clasificación:
5.0

Frank's Marathon made my move easy. The staff was professional and it was great service. I would recommend Frank's Marathon to anyone that needs a 10 ft U Haul.

Jesse P. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brentley S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joseph M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yuntian H. 
Clasificación:
3.0

Cab was not clean at all. I had to clean the entire inside before using vehicle.

Michael M. 
Clasificación:
5.0

People are nice. They even patiently taught me how to drive the truck. Great experience!

Tong X. 
Clasificación:
4.0

El cliente no dejó un comentario.

Saundra S. 
Clasificación:
2.0

Poor and inattentive service, rude employees. Truck was in poor condition.

Connor F. 
Clasificación:
5.0

El cliente no dejó un comentario.

John A. 
Clasificación:
3.0

Equipment needs updating. Service was poor.

Ryan K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lindsay H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Josh A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles E. 
Clasificación:
1.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
5.0

Great People Great Equipment. ?? THANK YOU

christine S. 
Clasificación:
3.0

The location is great and the ease at which I was able to reserve, pickup and return the truck earns Frank's a favorable rating. However, in the midst of the pandemic, I was surprised that the person behind the counter did not wear a mask, and the two gentlemen in the store discussing Ferrari's were also not wearing masks. They were within 6 feet of one another. There were no signs asking people to maintain a 6 ft distance and no visual signs that the owner is looking out for the safety of customers or employees (as far as COVID is concerned). The truck did not appear to have been wiped down before I used it. There were fingerprints on the chrome surfaces, and based on the amount of dirt on the paper towel I used to wipe down handles and steering wheel, it appeared as if parts of the truck that are commonly touched were not cleaned. I can recommend on ease of rental but not on cleanliness.

Margaret R. 
Clasificación:
5.0

Great availability and quick check out

William K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew L. 
Clasificación:
5.0

Nice friendly and helpful staff.

Brett H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nicholas K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erin B. 
Clasificación:
3.0

If it's the closest. Say, thank you for your business

Dennis S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terry H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin B. 
Clasificación:
5.0

3rd rental from this same location in the past few months. Great as always!

Steven E. 
Clasificación:
4.0

Truck was a little old and uncomfortable. Overall not bad

Thomas D. 
Clasificación:
5.0

El cliente no dejó un comentario.

terrie P. 
No se han enviado comentarios para esta ubicación.

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