Customer Reviews for Franklin Place Storage
(Distribuidor de U-Haul del vecindario)

742 comentarios

5429 Peavine Rd   Crossville, TN 38571

(931) 210-6046

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 4 p. m.
  • Sáb. - dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(931) 210-6046

5429 Peavine Rd
Crossville, TN 38571

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 4 p. m.
  • Sáb. - dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Martha W. 
Clasificación:
5.0

Can't think of a thing to improve

Kim C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra B. 
Clasificación:
1.0

1) We were sent off the lot with 2 bald back tires on a rear wheel drive cargo van. Since we were traveling 1800+ miles, this was unacceptable. Uhaul replaced them at 10:30 pm and we were supposed to leave early the next day. Highly inconvenient. Also, the spare was bald and flat as one of the two techs (different companies) that came out had changed a flat on this very van 4 days before, and all he had to use was the spare, which was bald. Now that flat tire is the spare tire. 2) The van floors (in front) and console were dirty, and the windshield was splattered with bugs that had baked in the sun for days. Of course, most gas stations do not have the window squeegies out due to covid, so I had to buy some cleaner and scrubbers on the road. 3) No one is ever around at this location unless they are expecting someone to come in and pickup a vehicle. It's not a busy location, but that might be because no one is ever there! We had stopped twice (during their posted business hours) before our pickup day to confirm a couple of items and the shop was locked up tight. 4) I cannot recommend this location to anyone. How can they send an unsafe vehicle to the road?? Uhaul is lucky we caught the problem or things could have been much worse.

Laurie D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerry B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Crystol P. 
Clasificación:
5.0

El cliente no dejó un comentario.

EVERETT T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carrie D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Darrell B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don M. 
Clasificación:
5.0

Nothing could be improved. Stewart was extremely helpful, and I would recommend him unconditionally.

Jay V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Philip S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Dennis W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael N. 
Clasificación:
5.0

The person checking in and out was very helpful and curtous. Overall a good experience.

Irwin P. 
Clasificación:
3.0

Uhaul personnel were very helpful with my move. A great experience! The scheduling people did a great job.

RUSSELL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer S. 
Clasificación:
5.0

Very convenient

John G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Debra H. 
Clasificación:
3.0

This is just drop-off for units and keys/documents. Nobody is on duty at this location, except by scheduled request, as for a pick-up.

DENNIS N. 
Clasificación:
5.0

Very good experience!

Ron W. 
Clasificación:
4.0

Very easy to make a reservation. Truck was ready to go the day that I reserved it.

Gerald T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JIM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANK H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick F. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS F. 
Clasificación:
4.0

El cliente no dejó un comentario.

JULIAN M. 
Clasificación:
5.0

Received totally wrong info re turn-in at destination.

JOHN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JULIAN M. 
Clasificación:
5.0

Stewart was very kind and courteous. Excellent Customer Service, knowledgeable & helpful

TOMMY G. 
Clasificación:
4.0

El cliente no dejó un comentario.

JULIAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAROLD W. 
Clasificación:
5.0

This was my second U-Haul rental within the last week. Stuart the manager there could not have been more helpful and accommodating! Truly a great guy and someone that I enjoyed doing business with!

BRAXTON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAWRENCE K. 
Clasificación:
4.0

El cliente no dejó un comentario.

JULIAN M. 
Clasificación:
5.0

Keep doing what you are doing now! Great service and great people to work with!

HAROLD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
3.0

El cliente no dejó un comentario.

RUSSELL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOMINIC J. 
Clasificación:
2.0

Although the gentleman that waited on me was a pretty descent guy the one who answered the phone for directions was rude. Not to mention the miles were wrote down wrong a big error in uhauls favor

MICHELLE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD G. 
Clasificación:
3.0

Facility was closed even though I arrived during normal business hours. Did on line check in.

RUSSELL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCESCO V. 
Clasificación:
5.0

The local agent was extremely helpful and efficient.

Rick K. 
Clasificación:
5.0

Everything was great. Keep up the good work.

EDDIE R. 
Clasificación:
5.0

Great dealer with a good attitude @!!

Bruce L. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARK L. 
Clasificación:
5.0

Check-In was so easy. Just droop it off and they emailed us the receipt.

HELEN G. 
Clasificación:
1.0

No one around on a Saturday or Sunday to drop things off or deal with issues. No clear directions on where to leave things (truck and carrier). App would not take the picture of fuel and mileage. Spent 2 hour trying to make it work and for U-Haul help desk to respond. once they responded it was a 5 minute solution using email vs, app.

Howard S. 
Clasificación:
2.0

This was not original pickup site. The main original site in Crossville Did not have the proper equipment on site on day of delivery. Had to travel 20 miles out of our trip to to this site to receive correct equipment. The people at Crossville did not care they messed up. The Peavine location was super helpful and I will ALWAYS use the Peavine location here on out.

ARTHUR K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert W. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTOPHER T. 
Clasificación:
1.0

Have a staff member actually be present when you pick up the truck that you had reserved almost 2 weeks in advance.

WILLIAM B. 
Clasificación:
5.0

Nothing it was a great experience, just moved to the area and the team was very helpful and professional.

TIMOTHY H. 
Clasificación:
3.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
5.0

Great location, excellent service. Our unit was ready, inspected and easy to return!

SHERRY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES DEAN A. 
Clasificación:
4.0

El cliente no dejó un comentario.

JESSE B. 
Clasificación:
5.0

stuart made everything quick and painless thanks

Timothy G. 
Clasificación:
4.0

It was self drop off which worked excellent.

Braxton H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

dennis R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dawn F. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEO J. 
Clasificación:
5.0

The only complaint I would have is the two safety chains on the trailer were way too long even after double wrapping.

Daniel B. 
Clasificación:
1.0

I wish the trailers would have a device to raise and lower the hitch. But everything else was fine. Gracias

DOMINIC J. 
Clasificación:
5.0

Service is always the best. No complaints. Manager is the best!!!

Angelika L. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICHARD A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark P. 
Clasificación:
5.0

Incredibly friendly and helpful. Highly recommended.

Jeffrey T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard O. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK A. 
Clasificación:
5.0

Nothing. Stuart is the best!

Patricia C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Glenn H. 
Clasificación:
5.0

El cliente no dejó un comentario.

kurt W. 
Clasificación:
3.0

Cab was not clean, footprints were on the inside of the windshield, the other windows were dirty as well. We also tried to use the truck share, the online/ app system is not even close to user friendly for that. It's fine for making a reservation for when the location is open but that's it.

JONATHAN L. 
Clasificación:
5.0

Both the owner and the man working weekends went out of their way to help me with this moving stress. What a great bunch of people to do business with, thanx again for all your assistance. Bb

BILLIJO B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marie D. 
Clasificación:
5.0

I have rented there four times. Each time staff was professional. I would not go anywhere else to rent a uhaul. I want to thank Stewart Sutton. He is dedicated to his customers. Angelika Lamie

Angelika L. 
Clasificación:
3.0

El cliente no dejó un comentario.

GERALD D. 
Clasificación:
5.0

Lower rates for a short time haul.

GEORGE P. 
Clasificación:
5.0

Prices are less than other U-Haul dealerships I checked. Rentals are mechanically dependable! Was able to get a clean & ready rental "at the last minute " Stuart (proprietor) is super nice ... Professional and just a darn kind person! This is the second time I've used the Fairfield Glade location. If ever a need, I would go there again and recommend them to anyone and everyone! Thank you for the safe and comfortable trip Stuart!

SUSAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda R. 
Clasificación:
5.0

No problem, Stewart was a professional at his job.

MICHAEL S. 
Clasificación:
5.0

Good Service at pick up. Drop off in Hemdersonville sucked!

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brett H. 
Clasificación:
5.0

No

Judith C. 
Clasificación:
3.0

El cliente no dejó un comentario.

William B. 
Clasificación:
5.0

Nothing. All was perfect!

PATRICK MICHAEL G. 
Clasificación:
5.0

Have straps readily available otherwise everything went well.

MURRAY H. 
Clasificación:
4.0

Be available at pick up time

Robert S. 
Clasificación:
4.0

All your online stuff not working and up charging made the experience a nightmare. I will look elsewhere if I ever have to rent a truck again.

Doug D. 
Clasificación:
5.0

Ken was really great. He waited for us even though we were late on arrival.

KATHERINE L. 
Clasificación:
5.0

We thought the man who helped us (Stuart) was especially nice and helpful.

Eric R.  |  Overall Experience 
Clasificación:
3.0

Needs security cameras. I had my trailer broken into and they took about $2000 worth of items

Tony K.  |  Overall Experience 
Clasificación:
5.0

Joel is a very sufficient and professional manager, Ken very helpful in getting it done for the customers needs. The fine folks at the counter top and cabinet store whom takes the monthly payments.

joseph g.  |  Overall Experience 
Clasificación:
5.0

Great customer service. Very secure facility.

BERNIE G.  |  Overall Experience 
Clasificación:
4.0

Nice facility.

TIM H.  |  Overall Experience 
Clasificación:
1.0

We arrived and no one was there. The lady had to contact him by phone. He then told us he didn`t have the size we wanted available so we found another storage company.

Privacy R.  |  First Impressions 
Clasificación:
1.0

Reserved unit online. Also called to confirm Sat dropoff would work. Upon arrival learned that owner had forgotten was out of town. Entry code provided via phone didn`t work. Had to make other plans

Privacy R.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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