Customer Reviews for Franklin Place Storage
(U-Haul Neighborhood Dealer)

Rating:

1.0

My wife and I have rented about 6 or 7 trucks and about 7 or 8 trailers in the last 2 months, from Fowlers furniture, Mulch n more, Nanas place and dropped at 4411 chapel hill boulavard u haul, we also have 5 storage units there. All rentals with excellent service and friendly helpful and curtious staff. That's a lot of U-haul business The experience we had at Franklin place Crossville still has me steaming, The lady was so retarded and rude it was unbelievable, She made the experience as difficult as possible and it took an hour and a half to get our rental, then we were given a trailer with a flat tire and she couldn't change the number and had to start all over and couldn't get anything right, and made such a drama. In the end I had to call u haul manager on the phone and get him to sort it out on speaker phone, she then tried to grab my phone and when I wouldn't let her take it she walked off and wouldn't finish the booking and told us we couldn't leave with out her changing the number when the manager on the phone told us we could leave. Seriously I would never go back there or recommend anyone go there she was that retarded and rude, I don't usually bother with reviews but she deserves this one.

Rating:

5.0

Great place very helpful

Rating:

5.0

Very Friendly and helpful staff

Rating:

5.0

Very friendly staff, very knowledgeable will rent from them again.

Rating:

5.0

Good people.

Rating:

5.0

Very friendly and thorough

Rating:

5.0

Everything went as planned! I just want to thank UHaul again for everything!

Rating:

5.0

The managers, Kathy and Robey were very nice and helpful letting me know that the truck I leased from the Jackson Michigan location was never supposed to be rented out to me, especially in the condition it was they advised me to go through customer service to get a refund!

Rating:

2.0

They were closed when I got there to drop off the trailer. I had to unhook the chains and straps myself in the rain and then drive my SUV off the trailer in order to be ready for the crew to unload the truck first thing in the morning on the following day

Rating:

5.0

Manager was great and they provided excellent service

Rating:

5.0

Great customer service! Will happily go there again.

Rating:

5.0

ALL AWESOME!!

Rating:

5.0

Service & Cost were great. Will use them again & tell others to as well.

Rating:

5.0

Super nice staff and nice visit to get my rental.

Rating:

5.0

Very friendly and helpful

Rating:

5.0

Friendly and courteous!

Rating:

5.0

Very friendly and very helpful

Rating:

5.0

Friendly and very helpful

Rating:

5.0

Such an easy drop off. Owner was wonderful.

Rating:

1.0

Most of the problems stem from Uhau.com. Worst rental experience in my 72 years of living. No returned phone, calls. Nothing working on automated pickup. Rude employees EXCEPT for the last lady that helped me from West Virginia. It was just awful and YOU SHOULD PAY ME!!!

Rating:

4.0

I used this location a couple of times and have been satisfied. This is the first time for 24/7 pick up and struggled with it. However the truck they gave me this time was clean but felt very unsafe driving it. It would shake going down the road and felt like it was coming apart. I was afraid to get it up to hiway speed because of it. Also, the brakes were very slow to respond. This is the first time I've had a bad truck or a bad experience with Uhaul so it won't deter me from using you again.

Rating:

4.0

The people behind the desk did a fantastic job

Rating:

5.0

Very Helpful and pleasant.

Rating:

5.0

Great people, upbeat attitudes.

Rating:

5.0

Fantastic experience, smooth transaction, incredibly friendly staff at this facility!

Rating:

5.0

Nothing. Excellent service from great friendly employees. Well. On second thought. A Pina Colada might be nice. But, I digress…

Rating:

2.0

Uhaul online check in did not work. Was charged two additional days. Called Monday t get corrected. Never heard back from complaint from 1800 number. Not happy. Still trying to resolve. Talked to Franklin Place in crossville and cool springs Uhaul. Both said ok to drop using 24 hr check in. Not found out yet what went wrong. Not impressed. So far.

Rating:

5.0

Great place to rent a U-Haul.

Rating:

5.0

Everyone involved desires a pay raise.

Rating:

5.0

Very nice people to do business with

Rating:

2.0

They were 2.5 hours late.

Rating:

5.0

Need a sign that states entry door is on back side of building.

Rating:

5.0

Nothing!! The operators at this location we VERY kind and thoughtful. They were the most service oriented people we have come in contact with in a long time. WE WILL HIGHLY RECCOMMEND their business to everyone we meet that has a need. Thank you so much!! Scott

Rating:

5.0

Have a backup to digital access. Due to technical difficulties to pick up van, waited over 2 hours. A written, paper backup would have been quicker. They employees at this location was extremely pleasant and kept me informed the entire time I was there waiting for the”system” to work to both login the vehicle that had been returned as well as dispatching it to me. I find it very hard to not accept a check and a written contract to be signed at a time when the entire digital system was down and had been down since early morning.

Rating:

5.0

Truck had a lot of miles on it and did not drive so smoothly.

Rating:

5.0

Everything was great. It was a pleasure doing business with Franklin Storage Place and U Haul. I will do business with them again. Thanks, Wayne

Rating:

5.0

Very friendly and efficient. Would recommend without reservation.

Rating:

5.0

The only problem was their Wi-Fi didn’t work at all. But over all I’ll take my business there from now one!! Thanks guys

Rating:

5.0

Excellent uhaul facility. Staff are great to work with. The entire team are customer friendly

Rating:

1.0

Franklin Storage location is horribly ran and not customer service focused in the least. Current staff is not friendly and not helpful alway citing some misconceived discussion with an area rep for UHAUL. Owner of facility cites one price for storing UHAUL boxes, UHAUL website cite yet another rate and my contract cites yet another rate. Beware of this facility, it would be in best interest for all to avoid dealing with current personnel. Unhelpful to say the least and very spiteful if you disagree with them. Will not release your UBOXES unless it is convenient to them nor will they accept the UBOXES back unless it is convenient to them. It would be in best interest to stay clear of this location, there are others in crossville TN local. When they do release UBOXES they do so without the proper covers which damages your goods when rain penetrates the wooden UBOXES. Steer clear of this location or your frustration level will nearly give you a heart attack. Current staff is not proficient with computers or any skill at customer service. Stories change daily.

Rating:

5.0

Very friendly staff

Rating:

5.0

One of the best experiences I have had with U-Haul.

Rating:

5.0

Have a 4X7 open trailer available at Franklin Place Storage.

Rating:

5.0

Absolutely super folks at this location. They were very helpful, listen to my needs and provided me exactly the right tool for the job.

Rating:

5.0

By far the friendliest, helpful and welcoming location I have ever dealt with. They should be used as the example of how to do business.

Rating:

5.0

Prompt, friendly, and professional

Rating:

3.0

I had a night drop off so no input. The only reason for this rating is that U-Haul one for a review

Rating:

5.0

Kathy and Roby were a great help . After a 1000 mile move they were warm , welcoming, and helpful. Roby ,who was strong as Superman helped me unload the truck into storage during a snow storm. High praise to both. I am 73. This was a 1000 trip. The equipment performed great. Your people made it a great experience. There was always an involved supportive voice on the phone. My wife and I felt fully supported during the whole move. If I ever move again , I’ll use UHaul. Thank you

Rating:

5.0

Awesome people there.

Rating:

5.0

We thought the man who helped us (Stuart) was especially nice and helpful.

Rating:

3.0

Needs security cameras. I had my trailer broken into and they took about $2000 worth of items

Rating:

5.0

Joel is a very sufficient and professional manager, Ken very helpful in getting it done for the customers needs. The fine folks at the counter top and cabinet store whom takes the monthly payments.

Rating:

5.0

Great customer service. Very secure facility.

Rating:

4.0

Nice facility.

Rating:

1.0

We arrived and no one was there. The lady had to contact him by phone. He then told us he didn`t have the size we wanted available so we found another storage company.