Have a backup to digital access. Due to technical difficulties to pick up van, waited over 2 hours. A written, paper backup would have been quicker. They employees at this location was extremely pleasant and kept me informed the entire time I was there waiting for theâ€system†to work to both login the vehicle that had been returned as well as dispatching it to me. I find it very hard to not accept a check and a written contract to be signed at a time when the entire digital system was down and had been down since early morning.
lyn R.
Customer Reviews for Franklin Place Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Truck had a lot of miles on it and did not drive so smoothly.
Irwin P.Everything was great. It was a pleasure doing business with Franklin Storage Place and U Haul. I will do business with them again. Thanks, Wayne
WAYNE W.Very friendly and efficient. Would recommend without reservation.
Robert H.The only problem was their Wi-Fi didn't work at all. But over all I'll take my business there from now one!! Thanks guys
Phillip C.Excellent uhaul facility. Staff are great to work with. The entire team are customer friendly
Angelika L.Franklin Storage location is horribly ran and not customer service focused in the least. Current staff is not friendly and not helpful alway citing some misconceived discussion with an area rep for UHAUL. Owner of facility cites one price for storing UHAUL boxes, UHAUL website cite yet another rate and my contract cites yet another rate. Beware of this facility, it would be in best interest for all to avoid dealing with current personnel. Unhelpful to say the least and very spiteful if you disagree with them. Will not release your UBOXES unless it is convenient to them nor will they accept the UBOXES back unless it is convenient to them. It would be in best interest to stay clear of this location, there are others in crossville TN local. When they do release UBOXES they do so without the proper covers which damages your goods when rain penetrates the wooden UBOXES. Steer clear of this location or your frustration level will nearly give you a heart attack. Current staff is not proficient with computers or any skill at customer service. Stories change daily.
nicholas K.Very friendly staff
William C.One of the best experiences I have had with U-Haul.
Arthur O.Have a 4X7 open trailer available at Franklin Place Storage.
James S.Absolutely super folks at this location. They were very helpful, listen to my needs and provided me exactly the right tool for the job.
RICHARD F.By far the friendliest, helpful and welcoming location I have ever dealt with. They should be used as the example of how to do business.
Kelly D.Prompt, friendly, and professional
Lori B.I had a night drop off so no input. The only reason for this rating is that U-Haul one for a review
Michael C.Kathy and Roby were a great help . After a 1000 mile move they were warm , welcoming, and helpful. Roby ,who was strong as Superman helped me unload the truck into storage during a snow storm. High praise to both. I am 73. This was a 1000 trip. The equipment performed great. Your people made it a great experience. There was always an involved supportive voice on the phone. My wife and I felt fully supported during the whole move. If I ever move again , I'll use UHaul. Gracias
Neal W.Awesome people there.
John B.Very friendly, trailer was ready to go when we got there, quick response to unhook when we returned!
Steve L.Excelente
Gilberto O H.Nothing. Everything went great!
Ronald K.I pre-registered online for the trailer. It took more then 25 minutes to get the paperwork and assign the trailer when I went to pick up the trailer. The attendant kept saying the computer was not working correctly and she said she had to go and start from the beginning. This happened at least 3 times. Very frustrating especially when you have people waiting to help load the furniture.
James S.Super people at Franklin Place. I think Kathy and Robie?
Dominic J.Excellent and friendly service from the wonderful couple running it.
Kelly D.Windshield was filthy, interior smelled of smoke and the oil change warning came up when I pulled out of the lot. I couldn't access the site to do 24/7 pickup. That required 3 phone calls and a contract re-write. I have been very disappointed with Uhaul management with this rental
Jane A.Rented from this location many times and never disappointed.
Dale M.Your rental process using the app is NOT user friendly. The front end of the truck needs rebuilt, it shakes at 30 mph and higher
Rus A.Easy to find and easy to drop off
david P.Was very quick & easy on pickup,, the agent hooked me up, made sure all lights were ok,,
LYNN D.Provided solution to potential problem. Very helpful.
Tom W.Staff was very accommodating and went above and beyond to provide service
Tom W.drop off locations need day time live employees to make check in easier
GARY S.Exactly what we needed. Excellent service
Roger M.Very crowded at drop off. Busy days maybe have someone moving/checking in rentals.
Ronald M.Very accommodating...easy to deal with. Great transaction.
Joann M.I found the check out experience to be very confusing and am not sure I properly checked the vehicle out. I think there could be improvement in that process.
Margaret C.ALWAYS EXCELLENT SERVICE AT THIS LOCATION. AAAAAAAAAA+
DAVID C.Na
LYNN D.Location a little hard to figure out if the doors are closed.
Kevin W.The original contract was changed and cost me an extra month rent on the u-boxes, the original contract had the delivery included in it. When the contractor dropped the contract and it went to another dealer no one contacted me. Very disappointed in the end result costing me more than the original contract.
Jerome W.Had what I needed and when I needed it. Price was great.
Michael M.Always a great experience. The equipment is well maintained. The staff are always courteous and efficient. I highly recommend this location.
SCOTT H.Pretty darn nice people. Made it easy for me
Robert L.Nada
Gregory M.Perfect experience !!!!
Kent M.Be sure to tell customer that pictures must be taken of odometer and truck at the drop off location if doing after hours online check out. I locked up the truck and put the keys in the drop box before completing this task so I couldn't check out.
Glenn S.Nothing. The person I worked with was very nice and came right out when I pulled into the location.
Patricia P.Good experience
Dawn H.Everything was just great
David C.The person who handled the transaction was great. I could never have asked for better service.
Robert H.No improvements needed. Friendly service, clean equipment and easy to hitch up. Will definitely use this location when I next need to rent a trailer!
Scott W.Stuart was most helpful, courteous and professional. This was my second time using his venue and I would highly recommend him to others who are renting trucks.
Phillip W.Stewart was very helpful and made sure we had the size truck we needed on the pick up date. We used a loading crew recommended by Uhaul to load the truck. I highly recommend "Friends Like Me Labor"! They were pleasant, efficient and got everything loaded in less time than I had reserved. An absolutely great experience!
Kathy P.Stuart was very professional and had everything ready to go when I arrived.
Carrie W.Very helpful with equipment and pleasant to work with.
Gary M.Stewart took care of everything we needed, including supplies and insurance and had our requested truck ready for pick up when we needed it If all your locations are this helpful and nice, you don't need improvement!.
Kathy P.Can't think of a thing to improve
Kim C.1) We were sent off the lot with 2 bald back tires on a rear wheel drive cargo van. Since we were traveling 1800+ miles, this was unacceptable. Uhaul replaced them at 10:30 pm and we were supposed to leave early the next day. Highly inconvenient. Also, the spare was bald and flat as one of the two techs (different companies) that came out had changed a flat on this very van 4 days before, and all he had to use was the spare, which was bald. Now that flat tire is the spare tire. 2) The van floors (in front) and console were dirty, and the windshield was splattered with bugs that had baked in the sun for days. Of course, most gas stations do not have the window squeegies out due to covid, so I had to buy some cleaner and scrubbers on the road. 3) No one is ever around at this location unless they are expecting someone to come in and pickup a vehicle. It's not a busy location, but that might be because no one is ever there! We had stopped twice (during their posted business hours) before our pickup day to confirm a couple of items and the shop was locked up tight. 4) I cannot recommend this location to anyone. How can they send an unsafe vehicle to the road?? Uhaul is lucky we caught the problem or things could have been much worse.
Laurie D.We thought the man who helped us (Stuart) was especially nice and helpful.
Eric R. | Overall ExperienceNeeds security cameras. I had my trailer broken into and they took about $2000 worth of items
Tony K. | Overall ExperienceJoel is a very sufficient and professional manager, Ken very helpful in getting it done for the customers needs. The fine folks at the counter top and cabinet store whom takes the monthly payments.
joseph g. | Overall ExperienceGreat customer service. Very secure facility.
BERNIE G. | Overall ExperienceNice facility.
TIM H. | Overall ExperienceWe arrived and no one was there. The lady had to contact him by phone. He then told us he didn`t have the size we wanted available so we found another storage company.
Privacy R. | First ImpressionsReserved unit online. Also called to confirm Sat dropoff would work. Upon arrival learned that owner had forgotten was out of town. Entry code provided via phone didn`t work. Had to make other plans
Privacy R. | First Impressions