Customer Reviews for Fountain Parkway
(U-Haul Neighborhood Dealer)

207 reviews

506 Fountain Pkwy   Grand Prairie, TX 75050

(972) 522-7766

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(972) 522-7766

506 Fountain Pkwy
Grand Prairie, TX 75050

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Well the door looks like a dead door, you can even tell is open or not , there should be a sign to be indicate that open the gate, is very hard to tell the place open .

SAMUEL A 
Rating:
5.0

Thank you!

Phyllis J 
Rating:
5.0

Customer did not leave a comment.

David E 
Rating:
5.0

Clean location very friendly and professional people there, equipment area was clean and organized.

Ricky B 
Rating:
5.0

The website is not functional enuff to do returns.

Makaisa B 
Rating:
5.0

Some of the equipment reserved was not available when I picked up the rental. I was provided with a discount for the inconvenience. It all worked out. I will go back to that location for any rental needs in the future.

Charles L 
Rating:
4.0

Customer did not leave a comment.

Eric N 
Rating:
2.0

The outside was poorly maintained, the truck was bad on gas and had a broke windshield wiper during a 12 hr trip in majority rain.

Frank L 
Rating:
4.0

Customer did not leave a comment.

John S 
Rating:
5.0

Customer did not leave a comment.

Teana A 
Rating:
5.0

Customer did not leave a comment.

Tavia M 
Rating:
5.0

Customer did not leave a comment.

Tavia M 
Rating:
5.0

Awesome Customer Service

FELECIA W 
Rating:
5.0

Customer did not leave a comment.

Wade D 
Rating:
5.0

Customer did not leave a comment.

Javante W 
Rating:
5.0

The gentleman who attended to us was just amazing. He was very kind.

Chidzero N 
Rating:
1.0

Customer did not leave a comment.

Travis T 
Rating:
5.0

Customer did not leave a comment.

Brent S 
Rating:
5.0

Customer did not leave a comment.

Valerie C 
Rating:
5.0

Customer did not leave a comment.

CELESTE B 
Rating:
5.0

Customer did not leave a comment.

Richard B 
Rating:
4.0

Customer did not leave a comment.

Samantha V 
Rating:
5.0

The gentleman at the front desk was extremely helpful and efficient with getting me checked out.

MICHAEL R 
Rating:
5.0

The app connectivity was terrible and kept making us start over. Otherwise, things were pretty easy from start-to-finish with the app rental.

Joshua E 
Rating:
5.0

Customer did not leave a comment.

chad e 
Rating:
1.0

Need a corporate person to call me about my complaint was told when I called someone would call in 2-3 days. I do not want a manager or general manager for one of these U-Haul locations to call me because they tell you the same shit and do not help you. I need someone from corporate or higher up to call me on this issue, they were overcharged me a Renner one day they charge me for two I had all these issues with one of the locations that they sent me to that had lazy workers that didn’t want to work which is the location on Tarrant Road in Grand Prairie. So I need someone for corporate to call me since I cannot get a hold of anyone when I call I have called the one 800 number several times the first customer service was helping me put me on hold and then I’m guessing hung up I just forwarded me to the reservation line I put in a complaint on that as well.

ERICKA R 
Rating:
5.0

Fast and easy

ASHLEY C 
Rating:
5.0

Customer did not leave a comment.

Danny E 
Rating:
5.0

Customer did not leave a comment.

Clinton K 
Rating:
5.0

Customer did not leave a comment.

Richard B 
Rating:
3.0

Customer did not leave a comment.

Tondalah S 
Rating:
2.0

When I called for the rental, I asked about the millage and he told me that the rental cost include the millage. At the drop off location, U-Haul charged me additional $13 for excess millage. If I knew of paying more for millage, I could have opted for Home Depot rental which offer unlimited millage. I am very disappointed with U-Haul.

Frederick I 
Rating:
5.0

Great service

Kalanni G 
Rating:
5.0

Customer did not leave a comment.

sherry h 
Rating:
5.0

It was so fast and so easy to return. I will use them again.

Patricia M 
Rating:
5.0

Customer did not leave a comment.

Clinton K 
Rating:
2.0

Was not able to completely fill out the checking out phase due to returning the truck at night. The instructions called for pictures of the truck but there are outside lights to take pictures. I was charged an extra $25 for the cleaning fee even though it was clean. But with no lighting, it is difficult to take a picture.

steven p 
Rating:
3.0

Prompt service

Nuru J 
Rating:
1.0

Returned the truck after hours and was charged for two days even after the website said that i was to pick up the money owed to me

AHSHIONNA B 
Rating:
5.0

Customer did not leave a comment.

Rayschundra C 
Rating:
5.0

The U-Haul online electronic checkout was difficult to use and took over an hour to complete. The representative on the phone was pleasant and patient as she helped me navigate the web page. Please have a look at the site and improve navigation and clearity of what is expected.of the user.

Steve V 
Rating:
3.0

This was not my primary location I made a reservation at. The previous location did not have my truck available once I got there so I went to this place. It went well but it looked very sketchy.

Janeane C 
Rating:
5.0

I don’t think this new way to drop off the uhaul is good. The process takes to too long and it stalls that person there for quite a while. For someone who comes to drop it off at night, that’s not safe. What if the extra 5 to 10 mins it takes to drop it off via online, they get robbed or any other kinda of crime occurs to them? The older style of just having to drop off the key was much safer. I don’t think this is a certain drop off location problem, but has to be changed by corporate. I hope you guys are mindful and take it into consideration before anything happens to someone.

Susant P 
Rating:
5.0

Customer did not leave a comment.

Abdallah J 
Rating:
5.0

Customer did not leave a comment.

Kevin W 
Rating:
5.0

Customer did not leave a comment.

Emile P 
Rating:
5.0

Keep up the great service!

David G 
Rating:
5.0

Customer did not leave a comment.

Barbara S 
Rating:
3.0

Customer did not leave a comment.

Ricardo L 
Rating:
5.0

Misty was amazing and Ed was one of the most pleasant people I’ve encounter since moving here.. Misty thoroughly explained everything to me and suggested other things I may need. Ed answered all of my questions and even helped me check the vehicle back in. I HIGHLY RECOMMEND this location for your moving needs.

HARRI W 
Rating:
5.0

Customer did not leave a comment.

ADRIAN B 
Rating:
5.0

The auto transport needed new tires. I expressed it to the guy but he had no response. I did have a flat.

William H 
Rating:
4.0

Customer did not leave a comment.

ANTIONE C 
Rating:
5.0

Customer did not leave a comment.

Cort C 
Rating:
5.0

Customer did not leave a comment.

Cort C 
Rating:
1.0

U-Haul changed my pick up location 4 times without letting me know. I drove around 2 hours to each location they sent me to and didn’t get my rental until the 4th location. I will look to rent from other businesses in the future

TIMOTHY S 
Rating:
5.0

Great great service will recommend to someone else 👍

John L 
Rating:
3.0

Customer did not leave a comment.

Ricky B 
Rating:
5.0

Customer did not leave a comment.

Melissa P 
Rating:
4.0

Signing into the app was difficult, took approximately 45 minutes waiting for someone to help us with this, then the process moved along nicely. Location with no staff present on weekends

DONALD B 
Rating:
5.0

Customer did not leave a comment.

Tracy K 
Rating:
4.0

good customer service

Marco B 
Rating:
3.0

Clean trucks better and have the gas tank full everytime.

David H 
Rating:
2.0

It had trash all over the place. No place to leave my car.

Adam C 
Rating:
5.0

Customer did not leave a comment.

Heredia G 
Rating:
5.0

Customer did not leave a comment.

JOHN D 
Rating:
3.0

Customer did not leave a comment.

Lydia C 
Rating:
5.0

In and out.

David W 
Rating:
3.0

Your turn back truck app it doesn’t work They charge me one more day This is not good

SERGE O 
Rating:
5.0

Keep up the great work

Lashunda M 
Rating:
5.0

Customer did not leave a comment.

JABARI K 
Rating:
5.0

Nothing, just keep doing a good job !

tom l 
Rating:
5.0

Customer did not leave a comment.

Mystina O 
Rating:
3.0

Customer did not leave a comment.

Stacy M 
Rating:
2.0

When I picked up the haul I was told that the gas tank was full and it was not. I took pictures of the tank before I drove away and submitted it when I answered the pre -drive questions on my phone. I also showed the pictures to the drop off location and they could not help me because I had a one way rental.

Michelle s 
Rating:
3.0

The vehicle did not have the utility dolly on the truck when I picked it up. I need a refund!

Keirney R 
Rating:
5.0

Customer did not leave a comment.

Thelma A 
Rating:
5.0

Customer did not leave a comment.

RUBY B 
Rating:
5.0

Customer did not leave a comment.

TERRY C 
Rating:
5.0

Customer did not leave a comment.

DIEGO G 
Rating:
5.0

Customer did not leave a comment.

LAQUINN W 
Rating:
2.0

When I dropped the vehicle off on Saturday afternoon, no one was at the site. The online drop-off system wasn't working. When I called U-haul for assistance, the wait was 40-50 minutes. Not happy.

ALAN B 
Rating:
5.0

Customer did not leave a comment.

ANNA Q 
Rating:
3.0

This location needs lighting for sure. I loved that it was very close by and I am glad that I had my sister with me to help inspect the truck. It is not well lit for anyone to be dropping off when the sun goes down.

Carmen E 
Rating:
4.0

Customer did not leave a comment.

JAMES J 
Rating:
5.0

Customer did not leave a comment.

JAMILA J 
Rating:
5.0

This location was excellent. Very helpful.

PATRICK B 
Rating:
5.0

Customer did not leave a comment.

JOSEPH U 
Rating:
5.0

Building signage could be more prominent. Staff was helpful, friendly and courteous.

william g 
Rating:
2.0

My scheduled pickup was at 11…it took almost an hour to get the truck due to adding multiple alternates and the lock on the truck which was broken! I was very disappointed! And having to speak to someone was a wait of 30-40 minutes! I would never recommend mobile pickup which you claim was easy! But you took my money immediately even before we could get the lock off the truck and the customer service who I was speaking to regarding the broke lock hung up on me! Unacceptable behavior! I will not use U-haul again!

Deborah D 
Rating:
4.0

We were told that we would only have to pay forb2 extra days too us being in the emergency room all night and say and not being able to clean out the truck and put our stuff in storage. And we hot charged for 3 extra days.

Jamie D 
Rating:
4.0

Customer did not leave a comment.

Gynder L 
Rating:
5.0

Customer did not leave a comment.

GERALD T 
Rating:
3.0

Brakes not good and mileage went fast and I drove less than I did when I rented a uhaul 3 days ago

LARRY H 
Rating:
5.0

Customer did not leave a comment.

Roy A 
Rating:
3.0

Customer service was awesome, equipment were clean, but location needs a lot of cleaning up, trees need cutting and entrance area to the building need some paint to brighten it up.

RALPH S 
Rating:
5.0

Customer did not leave a comment.

BREANN M 
Rating:
3.0

Customer did not leave a comment.

WILLIAM E 
Rating:
5.0

Service was great! But when u pull up it looks like a abandoned building because of the landscape! ! I happen to see a couple uhaul trailers out back otherwise I wouldn’t have stopped!

RONALD M 
Rating:
5.0

The app was kind of slow but the overall experience was good the lady was friendly and the truck was there when I needed it it was easy to get the key from the vehicle it is overall it was a good experience I do it again

Donald H 
No reviews have been submitted for this location.

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