Customer Reviews for Fountain Mini Storage II
(U-Haul Neighborhood Dealer)

210 reviews

4350 Warm Springs Rd   Columbus, GA 31909

(706) 569-1723

Office Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 5 pm
  • Saturday - Sunday:
    Closed

Services at this Location:

Contact Us

(706) 569-1723

4350 Warm Springs Rd
Columbus, GA 31909

Services at this Location:

Office Hours

  • Monday - Friday:
    9 am - 12 pm / 1 pm - 5 pm
  • Saturday - Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Beverly Carden 
Rating:
3.0

Customer did not leave a comment.

Nigel Hollingsworth 
Rating:
5.0

Please do not change anything, it's perfect.

Roberto Ferzola 
Rating:
5.0

Customer did not leave a comment.

Pamela Murphy 
Rating:
3.0

Customer did not leave a comment.

Bruce Howard 
Rating:
5.0

The fuel in the vehicle upon pickup was well below 1/4

Ted Newby 
Rating:
5.0

The guy who works there did everything possible to make sure I didn’t leave unhappy! I was having issue with U-Haul sending me from place to place looking for a trailer, he stopped me from getting mad by FIXING the problem!

Eddie Johnson 
Rating:
2.0

Cab and cargo box interior were dirty. Body-numbing vibration while driving.

Donald Crowe 
Rating:
5.0

Customer did not leave a comment.

lisa francis 
Rating:
5.0

Customer did not leave a comment.

moses clayton 
Rating:
5.0

Very friendly and helpful

Michael Boguslawski 
Rating:
5.0

Wes was so helpful when we were picking up our equipment!

Devin Akins 
Rating:
2.0

Customer did not leave a comment.

Michael Sehringer 
Rating:
5.0

Customer did not leave a comment.

Michael Tien 
Rating:
5.0

Customer did not leave a comment.

Angela Sawyer 
Rating:
5.0

Keep up the good work!!

Jeff Gottfried 
Rating:
5.0

Customer did not leave a comment.

Juanita Smith 
Rating:
3.0

Nuttin

Roger Truitt 
Rating:
5.0

Customer did not leave a comment.

PHILLIP GERHARDT 
Rating:
5.0

Customer did not leave a comment.

Melvin Jimmerson 
Rating:
4.0

Customer did not leave a comment.

CAROLYN WALKER 
Rating:
5.0

Customer did not leave a comment.

DEBORAH SAMRA 
Rating:
3.0

Customer did not leave a comment.

EDWARDELIOTT BOND 
Rating:
1.0

The wrong key was left in the uhaul. Had to call emergency number since this was an unmanned site. Owner came in and finally found correct key. I am highly irritated that I had to wait almost 2 hours while paying someone on standby to help me move. Also got home late because of this.

Robert Jackson 
Rating:
2.0

Customer did not leave a comment.

Robert Newman 
Rating:
3.0

Did after-hour drop off and fairly easy. The fact it costs an additional $20 for A WORKER to inspect the truck the next day is hilarious because I mean what to they get paid for if they’re working at a Uhaul place. Interesting how the nickel and dining works.

James Bennett 
Rating:
4.0

Nice customer service.

JEROME ROWE 
Rating:
4.0

Not the fault of the manager at this location but it was a stressful experience because the ball was dropped on my reservation at the Airport Thruway location.

Anthony Evans 
Rating:
5.0

Very helpful in the trailer return with backing up my car and unhooking trailer

Richard Brustad 
Rating:
1.0

Hours of operations on the door 8am, but dark and locked at 8am, 8:15, 8:30, 8:45, so finally used the phone to finish drop-off of equipment. Enjoyed reading the reviews, especially the one about the blood splattered truck delaying the rental as they had to wait for the previous renter to come clean it up... Customer service???

KENNETH WOOLEY 
Rating:
3.0

Customer did not leave a comment.

Deon Singh 
Rating:
5.0

Customer did not leave a comment.

MICHAEL MARTIN 
Rating:
3.0

You guys charged me an extra day and need to correct it or I'll never use uhaul again.

Reece Ayers 
Rating:
5.0

This is the best UHaul loacation I've ever used. Perfect service in every way.

ERNEST KOONE 
Rating:
5.0

Customer did not leave a comment.

chris heffron 
Rating:
2.0

Pick up was fine but gave me an invalid drop off spot

Saul Vazquez 
Rating:
4.0

Customer did not leave a comment.

james short 
Rating:
5.0

Customer did not leave a comment.

Gayle Kearns 
Rating:
4.0

Customer did not leave a comment.

guy thornton 
Rating:
5.0

Great service

Macario Patten 
Rating:
5.0

Excellent Customer Service

Geneva Jones 
Rating:
5.0

Customer did not leave a comment.

Bernard Carter 
Rating:
1.0

We ordered an appliance dolly and it was not in the truck. We waited over two hours for the truck and trailer we reserved the we pre registered for.

Andrew Mullin 
Rating:
1.0

Area leader Troy was rude and not helpful. Due to system errors and not knowing, it took almost an hour to just complete order for a tow dolly. Even did pre-check out steps prior to arriving on phone. This location is horrible.

Justin Reed 
Rating:
5.0

Customer did not leave a comment.

Bruce Hurtte 
Rating:
2.0

Rented from other Columbus locations without issues or waits. Very disappointed in this location. Arrived on time to pick up truck was told by Wes "looks like someone was slaughtered in the back of the truck, (person who rented before us) is on the way to clean truck" , truck bed appeared to have "blood" splattered in large area and running down side of bed of truck. Cab of truck was clean. Waited an 1 1/2 hours for prior renter to "clean truck", was told it was "fake blood". This made us 1 1/2 hours later beginning to move items in the rain. Disappointed in this location will not be renting from this location in the future. No information as to renting from another location was provided, was told would be given discount due to wait times and "fake blood" issue. No discount provided. Needed this size truck for move that day so we felt like we had no other options.

George Taylor 
Rating:
5.0

Excellant Service I would recommend

DAVID DARRAH III 
Rating:
4.0

Customer did not leave a comment.

Urguens Sajous 
Rating:
5.0

Customer did not leave a comment.

keith fleming 
Rating:
1.0

When I showed up for pickup the attendant was not there. There was a sign on the door stating that they would be back in 20 minuets. An hour later, I was still outside in the 95 degree heat waiting. It was not until another business owner noticed me and called the U-Haul attendant that the person came back....after another 30 minutes. If I could give no stars I would.

Craig Hobbs 
Rating:
5.0

Customer did not leave a comment.

Andrew Kinder 
Rating:
5.0

Customer did not leave a comment.

Shannon Hostetler 
Rating:
4.0

Customer did not leave a comment.

mark corser 
Rating:
5.0

Wes was great to work with very courteous, friendly, and professional.

Martelle Curry 
Rating:
5.0

Customer did not leave a comment.

Diana Betton 
Rating:
5.0

Excellent customer service.

jerome reyes 
Rating:
5.0

Customer did not leave a comment.

Jerry Sands 
Rating:
1.0

Very unhappy.

SHAWN BOGGUS 
Rating:
1.0

Customer did not leave a comment.

Judy Mcneill 
Rating:
5.0

Customer did not leave a comment.

Michael Hines 
Rating:
5.0

Customer did not leave a comment.

Lista Ricketts 
Rating:
4.0

Customer did not leave a comment.

Joseph Gaddison 
Rating:
5.0

Customer did not leave a comment.

Mary Lee 
Rating:
5.0

Customer did not leave a comment.

Scott Brown 
Rating:
5.0

Customer did not leave a comment.

Jesus Rios 
Rating:
4.0

Customer did not leave a comment.

SAMUEL GLANZER 
Rating:
4.0

Customer did not leave a comment.

Kimberly Hamrick 
Rating:
3.0

I asked if we needed to do a walk around and was told that "I do walk arounds when trucks come in, so no." So when I opened the truck and started packing, I found dirty used bandaids, a dirty Q-tip, the far back area of the truck was full of black dirt. The cab had cigarettes and broken glass in the floor under the seats.

holly murdock 
Rating:
3.0

Customer did not leave a comment.

Andy Rudder 
Rating:
5.0

Excellent service

Amanda Olsen 
Rating:
5.0

None Great place. Very helpful.

Daniel Anderson 
Rating:
5.0

Customer did not leave a comment.

salvdor artiaga 
Rating:
5.0

Customer did not leave a comment.

Chris Grasman 
Rating:
5.0

Customer did not leave a comment.

cURTIS hARRIS 
Rating:
4.0

Customer did not leave a comment.

Joseph Ferrell 
Rating:
4.0

Customer did not leave a comment.

Joseph Ferrell 
Rating:
5.0

Wes was great!!

Tiawuan Goins 
Rating:
4.0

Customer did not leave a comment.

Katerrica Taylor 
Rating:
5.0

Not one thing. The equipment and staff were exemplary!!

Wes Griffin 
Rating:
5.0

Customer did not leave a comment.

mohsin uddin 
Rating:
4.0

Customer did not leave a comment.

clara mccbride 
Rating:
5.0

Customer did not leave a comment.

David Clickner 
Rating:
1.0

Worst experience in 20 years of using Uhaul. I will not use Uhaul again. Waited 50 min to rent a 5x8 trailer. Rep misrepresented my reservation details. Rep did not check trailer back in for 4 hrs resulting in an overdue notice from Uhaul. Rep refused to provide printed reeipt and did not email receipt until I called to complain 4 hours later. He was too busy talking and smoking outside with adjacent business employees.

Bradley Velotta 
Rating:
4.0

Customer did not leave a comment.

Preston Roberts 
Rating:
4.0

Customer did not leave a comment.

Tony everage 
Rating:
5.0

Great experience.

carol yeomans 
Rating:
4.0

Very helpful staff who made the final step of the process easy.

TUCKER BURNS 
Rating:
4.0

The trailer, at times, would sway badly.

David Clickner 
Rating:
5.0

Customer did not leave a comment.

MALCOLM COOPER 
Rating:
4.0

Customer did not leave a comment.

willy fort 
Rating:
5.0

Only problem I had is Uhaul's chain S hooks will not fit Chevrolet 2015 Silverado stock trailer hitch. The opening in the s hook is too small to fit the chain attach locations on the hitch.

eric sears 
Rating:
3.0

Customer did not leave a comment.

Duncan Moore 
Rating:
4.0

Better signage to indicate name of facility.

Willie M Powell 
Rating:
5.0

Customer did not leave a comment.

BRENDA MCCARTY 
Rating:
5.0

Customer did not leave a comment.

matthew pike 
Rating:
3.0

Was directed to this one by another UHaul place that had too many trailers at their business. No one was there and it took almost 2 weeks before I was notified that my trailer had been returned. Received a call from UHaul because the business didn't pull it in.

Christopher Irving 
Rating:
3.0

The office just needs more help. It was only one guy and trying to do 100 things at a time

camarie boggans 
Rating:
4.0

Yellow marker not good. Point out important information.

BARBARA HATHAWAY 
Rating:
5.0

Wes was very helpful. All in all, a very stress-free rental.

Muriel Luft 
Rating:
2.0

My original pick-up location was in North Columbus, and it got moved to this one the weekend before. Only frustrating because I had purposefully made it at the other location because it was convenient for me. On the morning of the pick-up...I went to 3 different places...and was pointed elsewhere. When I finally arrived at the location, the clerk was nice enough, but there was a problem with the computer, he had to call two people to get it working again while I waited. Other than that, the drive and the truck was fine.

SAMUEL EATON 
No reviews have been submitted for this location.

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