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dean ehle
Customer Reviews for Fort Wayne Auto Connection
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No improvement needed. Had the truck out front and ready to go. Very pleasant and knowledgeable staff. Will definitely use them again and recommend this site.
Dennis StolteMichael was extremely helpful and accommodating
Nancy wilderWe arrived and completed our check in online right on time. Then went to get the keys and the door was locked. We then had to wait 40 minutes for the man to return to get the keys which cut into our rental time and inconvenienced us. I am very disappointed in this service.
Jordyn BilgerI would say nothing . I received excellent service!
KEVIN RAYCheck tires
Michelle ClecknerI was over charged and waiting on a call back.
Patrick BellMaybe instead of abandoning us to hook up the vehicle maybe next time help us hook the vehicle up like your boss said you would instead of running back inside because you're cold
Victoria WesleyEasy peasy
Edward BrewerVehicles battery was dead after driving a mile
Daniel WrightFast, friendly service!
david foxU-Haul should have more complete and more accurate information about the load floor and tail gate dimensions of their trailers. I saw the only dimensions were 6x12 with 74 inch wide load floor. It wouldn’t allow me to load my 72 inch mower deck through the tailgate opening which was about a half inch too narrow, less than 72 inches wide. This renders the load floor dimension irrelevant when you can’t load any cargo if that cargo is 72 inches wide.
jeff squiresVery nice people!
Pamela BuhlerSecond time renting from here. Most friendly u haul in the fort
Eric BlaineGreat location. I was able to walk, rent a trailer and head down the road in 15 min. Location is easy to access and staff wonderful.
Dustin REFThey were very patient and helpful with us. Ty!
Angela ScottI wasn't even supposed to pick up here, it was supposed to be in Bryan Ohio. So then because of the scheduling mistake it costed me hundreds of extra dollars in gas and mileage. Then when I got there I had to wait over an hour becuase they didn't have my truck at all, and ended up giving me a different one. But it took almost 1.5 hours to get it signed in and then signed back out to me.
jeff nevilleThanks you're amazing
Brenda BradenThe manager of this location was kind and generous.
Andrew JaggerVery nice people who work in that location!
Gregg MeyersEverything is good.
Roger MoffettMan acted like he was on drugs and was behaving erratically and said he didn't clean it out yet and he hopes it isn't bad. I also feel like I got charged far more than I should have.
Kevin FuskoI was guaranteed the 15 ft truck at this location however upon arrival I was informed that it had not been returned and they gave me the 20ft truck instead. I brought up the $50 guarantee and was told they couldn’t honor it. Then the truck they gave me had several problems. The driver door would not shut properly, the engine would not shift gears properly, and the highest speed I could get up to was 45mph. I picked up this truck at 3:03pm on Saturday and returned it at 2:40pm on Sunday but when we showed up to return it there were no employees around and when one did finally turn up, at 2:54pm he said he would email me the receipt. I confirmed with him at that time that I would only be charged for the one day usage instead of two days, however upon receiving the final receipt this was not the case as he waited to check in the rental and charged me for a second day. Zero star rating. Would never rent a truck from this location ever again. Also when I tried to pay them in cash they refused and said it was better for them to only take card. I had reserved online and provided my card for the reservation and was informed I could pay cash when I got there. Again not the case, they refused to accept cash as a payment. Horrible business
Andrea HuntI have rented twice from Fort Wayne Auto Connection. Awesome people, awesome service, great equipment. Will be my "go to" when I need a truck or trailer.
Tim LankenauTrucks should be in better condition, and the app didn’t tell me they were still open for me to get the keys, and their sign did not say open so I had to call and ask where the keys were only to be told “oh they’re open just walk inside.” The gentleman managing the location was extremely helpful and nice, kudos to him, but the app is awful and glitchy and their 1-800 customer support were rude and unhelpful.
David SalmonowiczPickup and Return were surprisingly fast and easy, especially the Return where all I had to do was turn in the key to the van.
ROBERT DAVIDSONVery nice people to work with
RICHARD BECKERThe after- hours return process was not intuitive. We did figure it out, but could have been easier.
Kenneth ByerlyThey always do a nice job at the Fort Wayne auto connection! Would recommend them to anyone.
richard goodwinThe gentlemen at this location were professional and great to deal with. Process was quick and easy. Would rent from again for sure!
Mark RobinsonThe vehicle that was given to us for a rental was absolutely not road-worthy. The tires were completely bald, and the brakes continuously squealed. The vehicle needed an alignment, and the gauges on the dashboard did not work. A/C did not work and numerous noises could not be identified. Side skirts of the vehicle were completely destroyed only holding on by what looked like some kind of glue. Inside of cargo area had blood splatter on it like there had been a fatal accident. Absolutely the worst U-haul experience ever.
SAMUEL TITUSGet cruise control on your trucks!!!! What a miserable drive without it
Daniel LambertStaff was great, and location was easy to get in and out.
Joseph Patrick IIItruck was very damaged dolly wouldn't hook was told being late returning wasnt an issue since it took so long to get situated after we arrived but was charged extra day. Truck wasnt checked in until the next day. Never again
Pam ClouseThese guys are super easy to work with and awesome service overall
Jason PatridgeThe gentleman who was working was very helpful and knowledgeable. He answered any questions that I had and was very professional. I am pleased with my experience.
Jamea PayneGentlemen who helped me was super friendly.
david leungThe whole process was quick and easy!! I called, let her know what I was moving, she told me the best thing to rent was, so I did and it was perfect!! The guys hooked it up for us... we moved what we needed to, then returned the trailer which was around 8:30pm. The next day I received a statement showing the transaction!! Thank you so much, I appreciate all the help!! Best Regards, Jenny
JENNIFER LECLERCNo improvements needed. Mike was outstanding at his job and very pleasant. Couldn't ask for better service. Truly Retha Sheridan
RETHA SHERIDANAwesome job
Nicholas StartzmanThe entire staff was very friendly, helpful and efficient. Great overall experience!
Tim LankenauBoth men were very helpful. I would HIGHLY recommend this location and would use it again.
Coleen AmoriniGive proper daily rate over the phone (call center) Fuel gauge was not accurate on amount of gallons consumed.
adam grayOffer supplies for sale
Susan ColemanWhat a great drop off experience. The gentleman that took care of the drop off was absolutely the kindest person I have met in some time.
Erick HeinrichAC would go in and out of the truck. Rented for 5 days. Unprofessional service. Watching some syfi killer movie and had someone on speaker phone when we returned it with his phone just laying on his desk. You could hear them talking the entire time and was not very professional. Truck has some major issues with alignment. Overall- used it for work, but if someone else had a 26’ truck I would have rather gone there. He even had trouble getting it checked back into the system. Was never able to get me a printed receipt when I was there.
BRITTNEY PARRETTHave the equipment we booked available. We were overcharged by about $100.
Lee PratherEverything was great!
David Schuster