Customer Reviews for Fort Wayne Auto Connection
(U-Haul Neighborhood Dealer)

287 reviews

9230 Lima Rd   Fort Wayne, IN 46818

(260) 366-0433

Office Hours

  • Mon-Thur: 10 am–6 pm
  • Fri-Sat: 9 am–6 pm
  • Sun: 12 pm–4 pm

Services at this Location:

Contact Us

(260) 366-0433

9230 Lima Rd
Fort Wayne, IN 46818

Services at this Location:

Office Hours

  • Mon-Thur: 10 am–6 pm
  • Fri-Sat: 9 am–6 pm
  • Sun: 12 pm–4 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

dean ehle 
Rating:
5.0

Customer did not leave a comment.

Christopher Levitt 
Rating:
5.0

No improvement needed. Had the truck out front and ready to go. Very pleasant and knowledgeable staff. Will definitely use them again and recommend this site.

Dennis Stolte 
Rating:
3.0

Customer did not leave a comment.

Susan Coleman 
Rating:
5.0

Michael was extremely helpful and accommodating

Nancy wilder 
Rating:
5.0

Customer did not leave a comment.

Taylor Schlosser 
Rating:
5.0

Customer did not leave a comment.

Marcus Stanley 
Rating:
1.0

We arrived and completed our check in online right on time. Then went to get the keys and the door was locked. We then had to wait 40 minutes for the man to return to get the keys which cut into our rental time and inconvenienced us. I am very disappointed in this service.

Jordyn Bilger 
Rating:
5.0

I would say nothing . I received excellent service!

KEVIN RAY 
Rating:
5.0

Check tires

Michelle Cleckner 
Rating:
1.0

I was over charged and waiting on a call back.

Patrick Bell 
Rating:
5.0

Customer did not leave a comment.

Tonya Rakoczy 
Rating:
5.0

Customer did not leave a comment.

Amanda Lewis 
Rating:
4.0

Maybe instead of abandoning us to hook up the vehicle maybe next time help us hook the vehicle up like your boss said you would instead of running back inside because you're cold

Victoria Wesley 
Rating:
5.0

Easy peasy

Edward Brewer 
Rating:
5.0

Customer did not leave a comment.

Richard Ruble 
Rating:
2.0

Vehicles battery was dead after driving a mile

Daniel Wright 
Rating:
5.0

Customer did not leave a comment.

KENT TOBIAS 
Rating:
5.0

Fast, friendly service!

david fox 
Rating:
5.0

U-Haul should have more complete and more accurate information about the load floor and tail gate dimensions of their trailers. I saw the only dimensions were 6x12 with 74 inch wide load floor. It wouldn’t allow me to load my 72 inch mower deck through the tailgate opening which was about a half inch too narrow, less than 72 inches wide. This renders the load floor dimension irrelevant when you can’t load any cargo if that cargo is 72 inches wide.

jeff squires 
Rating:
5.0

Customer did not leave a comment.

Terry Dazey 
Rating:
4.0

Customer did not leave a comment.

Daykota Solomon 
Rating:
5.0

Customer did not leave a comment.

Kayden Miller 
Rating:
5.0

Very nice people!

Pamela Buhler 
Rating:
5.0

Customer did not leave a comment.

Amanda Andrews 
Rating:
4.0

Customer did not leave a comment.

Rigoberto Nino 
Rating:
5.0

Customer did not leave a comment.

Samantha Bussear 
Rating:
5.0

Customer did not leave a comment.

Brandon Penrod 
Rating:
5.0

Customer did not leave a comment.

Jonathan Bone 
Rating:
5.0

Second time renting from here. Most friendly u haul in the fort

Eric Blaine 
Rating:
5.0

Customer did not leave a comment.

Anthony Kraiger 
Rating:
5.0

Great location. I was able to walk, rent a trailer and head down the road in 15 min. Location is easy to access and staff wonderful.

Dustin REF 
Rating:
5.0

They were very patient and helpful with us. Ty!

Angela Scott 
Rating:
4.0

Customer did not leave a comment.

Bill Street 
Rating:
5.0

Customer did not leave a comment.

Emily Ortega 
Rating:
1.0

I wasn't even supposed to pick up here, it was supposed to be in Bryan Ohio. So then because of the scheduling mistake it costed me hundreds of extra dollars in gas and mileage. Then when I got there I had to wait over an hour becuase they didn't have my truck at all, and ended up giving me a different one. But it took almost 1.5 hours to get it signed in and then signed back out to me.

jeff neville 
Rating:
5.0

Thanks you're amazing

Brenda Braden 
Rating:
5.0

Customer did not leave a comment.

ERIC MUMMA 
Rating:
4.0

Customer did not leave a comment.

Hope Marie Arnold 
Rating:
5.0

The manager of this location was kind and generous.

Andrew Jagger 
Rating:
5.0

Very nice people who work in that location!

Gregg Meyers 
Rating:
5.0

Customer did not leave a comment.

Ernest Greene 
Rating:
5.0

Everything is good.

Roger Moffett 
Rating:
4.0

Customer did not leave a comment.

Dontae Harris 
Rating:
1.0

Man acted like he was on drugs and was behaving erratically and said he didn't clean it out yet and he hopes it isn't bad. I also feel like I got charged far more than I should have.

Kevin Fusko 
Rating:
5.0

Customer did not leave a comment.

Vance Renninger 
Rating:
4.0

Customer did not leave a comment.

Amy Mason 
Rating:
5.0

Customer did not leave a comment.

Michael Carcione 
Rating:
4.0

Customer did not leave a comment.

Sandra Shuler 
Rating:
5.0

Customer did not leave a comment.

MATT DAGER 
Rating:
1.0

I was guaranteed the 15 ft truck at this location however upon arrival I was informed that it had not been returned and they gave me the 20ft truck instead. I brought up the $50 guarantee and was told they couldn’t honor it. Then the truck they gave me had several problems. The driver door would not shut properly, the engine would not shift gears properly, and the highest speed I could get up to was 45mph. I picked up this truck at 3:03pm on Saturday and returned it at 2:40pm on Sunday but when we showed up to return it there were no employees around and when one did finally turn up, at 2:54pm he said he would email me the receipt. I confirmed with him at that time that I would only be charged for the one day usage instead of two days, however upon receiving the final receipt this was not the case as he waited to check in the rental and charged me for a second day. Zero star rating. Would never rent a truck from this location ever again. Also when I tried to pay them in cash they refused and said it was better for them to only take card. I had reserved online and provided my card for the reservation and was informed I could pay cash when I got there. Again not the case, they refused to accept cash as a payment. Horrible business

Andrea Hunt 
Rating:
5.0

I have rented twice from Fort Wayne Auto Connection. Awesome people, awesome service, great equipment. Will be my "go to" when I need a truck or trailer.

Tim Lankenau 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN WHITSEL 
Rating:
4.0

Trucks should be in better condition, and the app didn’t tell me they were still open for me to get the keys, and their sign did not say open so I had to call and ask where the keys were only to be told “oh they’re open just walk inside.” The gentleman managing the location was extremely helpful and nice, kudos to him, but the app is awful and glitchy and their 1-800 customer support were rude and unhelpful.

David Salmonowicz 
Rating:
5.0

Customer did not leave a comment.

Joseph Parsons 
Rating:
5.0

Pickup and Return were surprisingly fast and easy, especially the Return where all I had to do was turn in the key to the van.

ROBERT DAVIDSON 
Rating:
5.0

Very nice people to work with

RICHARD BECKER 
Rating:
5.0

Customer did not leave a comment.

Jeff Platzer 
Rating:
5.0

Customer did not leave a comment.

Rusty Ammerman 
Rating:
5.0

The after- hours return process was not intuitive. We did figure it out, but could have been easier.

Kenneth Byerly 
Rating:
5.0

Customer did not leave a comment.

YVONNE WENNEN 
Rating:
5.0

Customer did not leave a comment.

Angie OConnell 
Rating:
5.0

They always do a nice job at the Fort Wayne auto connection! Would recommend them to anyone.

richard goodwin 
Rating:
5.0

The gentlemen at this location were professional and great to deal with. Process was quick and easy. Would rent from again for sure!

Mark Robinson 
Rating:
4.0

Customer did not leave a comment.

Donald Schmidt 
Rating:
1.0

The vehicle that was given to us for a rental was absolutely not road-worthy. The tires were completely bald, and the brakes continuously squealed. The vehicle needed an alignment, and the gauges on the dashboard did not work. A/C did not work and numerous noises could not be identified. Side skirts of the vehicle were completely destroyed only holding on by what looked like some kind of glue. Inside of cargo area had blood splatter on it like there had been a fatal accident. Absolutely the worst U-haul experience ever.

SAMUEL TITUS 
Rating:
5.0

Customer did not leave a comment.

ronald fletcher 
Rating:
5.0

Customer did not leave a comment.

Tim Gaham 
Rating:
5.0

Customer did not leave a comment.

Alexandra Bryant 
Rating:
5.0

Customer did not leave a comment.

Kurt Lauderman 
Rating:
4.0

Get cruise control on your trucks!!!! What a miserable drive without it

Daniel Lambert 
Rating:
5.0

Staff was great, and location was easy to get in and out.

Joseph Patrick III 
Rating:
1.0

truck was very damaged dolly wouldn't hook was told being late returning wasnt an issue since it took so long to get situated after we arrived but was charged extra day. Truck wasnt checked in until the next day. Never again

Pam Clouse 
Rating:
5.0

These guys are super easy to work with and awesome service overall

Jason Patridge 
Rating:
5.0

Customer did not leave a comment.

Rachel Smith 
Rating:
5.0

Customer did not leave a comment.

Martin Emrich 
Rating:
3.0

Customer did not leave a comment.

Lynn Shonka 
Rating:
5.0

The gentleman who was working was very helpful and knowledgeable. He answered any questions that I had and was very professional. I am pleased with my experience.

Jamea Payne 
Rating:
4.0

Customer did not leave a comment.

Brian Bailey 
Rating:
5.0

Customer did not leave a comment.

CHET ZEIDLER 
Rating:
5.0

Gentlemen who helped me was super friendly.

david leung 
Rating:
5.0

The whole process was quick and easy!! I called, let her know what I was moving, she told me the best thing to rent was, so I did and it was perfect!! The guys hooked it up for us... we moved what we needed to, then returned the trailer which was around 8:30pm. The next day I received a statement showing the transaction!! Thank you so much, I appreciate all the help!! Best Regards, Jenny

JENNIFER LECLERC 
Rating:
5.0

Customer did not leave a comment.

Julianna Horne 
Rating:
5.0

No improvements needed. Mike was outstanding at his job and very pleasant. Couldn't ask for better service. Truly Retha Sheridan

RETHA SHERIDAN 
Rating:
5.0

Awesome job

Nicholas Startzman 
Rating:
5.0

The entire staff was very friendly, helpful and efficient. Great overall experience!

Tim Lankenau 
Rating:
5.0

Both men were very helpful. I would HIGHLY recommend this location and would use it again.

Coleen Amorini 
Rating:
3.0

Give proper daily rate over the phone (call center) Fuel gauge was not accurate on amount of gallons consumed.

adam gray 
Rating:
4.0

Customer did not leave a comment.

CHARLES CHUDZIK 
Rating:
3.0

Customer did not leave a comment.

Dave Miller 
Rating:
4.0

Offer supplies for sale

Susan Coleman 
Rating:
5.0

Customer did not leave a comment.

BRAD KAMPHUES 
Rating:
5.0

What a great drop off experience. The gentleman that took care of the drop off was absolutely the kindest person I have met in some time.

Erick Heinrich 
Rating:
5.0

Customer did not leave a comment.

NATHAN BROWN 
Rating:
1.0

AC would go in and out of the truck. Rented for 5 days. Unprofessional service. Watching some syfi killer movie and had someone on speaker phone when we returned it with his phone just laying on his desk. You could hear them talking the entire time and was not very professional. Truck has some major issues with alignment. Overall- used it for work, but if someone else had a 26’ truck I would have rather gone there. He even had trouble getting it checked back into the system. Was never able to get me a printed receipt when I was there.

BRITTNEY PARRETT 
Rating:
2.0

Have the equipment we booked available. We were overcharged by about $100.

Lee Prather 
Rating:
5.0

Customer did not leave a comment.

John Shaver 
Rating:
5.0

Customer did not leave a comment.

Jeff Dysert 
Rating:
5.0

Customer did not leave a comment.

Bassam Shamoon 
Rating:
5.0

Everything was great!

David Schuster 
No reviews have been submitted for this location.

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