The associate made this a pleasant easy experience. Highly recommend.
DEBRA H.
Customer Reviews for Fort Wayne Auto Connection
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Shawn was great! I was assigned this location and unfortunately they didn't open until 10am. The original place I requested opened at 7:30am. It would've been nice to receive my equipment a lot earlier. The inside of the truck also smelled like someone had left a pair of wet shoes in it for a week. It was nice to smell that for a 16 hour drive....not. That wasn't the locations fault though.
Austin F.Worst experience I've EVER had with U-Haul!! The office was locked during business hours, no response to numerous phone calls/voicemails left. Sadly I left my glasses inside the truck when I returned it, was UNABLE to reach attendant over 4 phone calls. I drove to the office around 5 to try to retrieve my glasses, again the office was locked up tight, the Open Sign was lite up and hours were posted, closing time 7 pm, yet no one was on site. I will be going back again today in an attempt to locate my glasses. The whole experience with this location has been awful
SANDY R.I intentionally scheduled to pick up the truck during business hours so I could deal with a person and not an app. I got a call an hour before my pick up time telling me nobody would be there and I needed to use the app. The pick up wasn't horrible, but not ideal. The drop off was terrible since the directions in the app did not address what to do with the key and did not provide the password for the lock box which had a padlock on it. I tried to call the location and got VM. I searched all the emails and texts and the app for the passcode and found nothing. It mentioned a passcode on the pick up instructions but I didn't pay attention to it since the key was in an UNLOCKED box which is the same unlocked box that I returned it to since I didn't have the passcode and left a message on the VM for the location.
Kristie M.Agent was great. Quick and efficient with paperwork and selecting the right trailer for my needs. Very convenient and easy to do business with. I would highly recommend and will use this location for any future needs.
RONALD M.Awesome staff
valtrie H.they should have corrected the mileage like promised in the statement and i got charged extra because it never got fixed i have left voice mails and no one called me back
JEREMY M.The key return after hours was cumbersome because I couldn't find the return app posted on the key drop box. I was able to drop the keys in the box through the hinge opening. Other than that it was all good.
PATRICK M.Be sure the lockbox with the key is locked.
Luther G.Given no password or told to make a password to do online return. The site would not send me anything to verify to make a password so I was unable to check to rental back in causing an extra day of charges.
JERRY S.Pick-up agents were helpful, kind and courteous.
Matt G.