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JOHN G
Customer Reviews for Fort Wayne Auto Connection
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Great customer service. Not a great area to park uhaul with gravel and water.. but really did not affect my experience.
JENNIFER CGreat staff, quick in and out. Only improvement would be to move the employee smoking area far away from the main entrance.
TIMOTHY DEffortless transaction. Vehicle was great - the person working there was very nice and helpful also (sorry don't remember the name)
GEORGE KThe Crew here (especially Mike) go out of their way to make this as effortless as possible. A+
RUSTY A'
Christopher RThe associate at this location was very helpful and a great representative of U-Haul. He was informative and I really appreciated that.
Janet FThe customer service lady said i had it for 24 hours and when I got to the building to pick it up they said I only had it till 10:30 p.m. So I paid almost $60 for a 5 hour trailer rental.
SUSAN RVery pleasant and helpful.
BRADD DLoose rivets on door latch. They sent me to Coldwater Rd location to get it repaired. They, in turn sent me to 808 Washington to get it repaired. By then, I also noticed a tail light out on trailer. I finally got it repaired by tech at 808 Washington. Too much buck passing. Places are understaffed and under-equipped.
DAVID RI am very dissatisfied, I went to pick up the truck and trailer, the guy said there would be a credit if we dropped off to an alternate location, so we agreed. We were charged full price, and told we would get credit at drop off. I looked at paperwork before leaving and the address for original drop off looked like it was on there, I questioned the guy he said that was the alternate location and we will get credit at drop off. So when we got to south bend, we unpacked dropped everything off a day early. I was on phone with u hual rep as the location was closed already and he said to call store about credit in morning. When I called they didn't know anything about it, and said that usually is applied at pickup. I called pickup location amd he said to call u hual. I contacted u hual and after battling and finding out they sent us to the wrong location instead of where the credit was agreed for, we were told we would get a refund. I waited 5 business as stated didn't see anything, waited another 5 business days, nothing, have been reaching out to u hual and they keep saying they sent it. It has now been 14 business days since supposed refund is issued and nothing. I have never had trouble with a deposit into my account, bank has no trace of anything and now u hual wants to be quite..they have no problem taking your money but when it comes to giving it back they wanna be funny and give problems...watch your back and pockets and triple check everything!
Page L- drop off location was not clear
Colten KMike's customer service was excellent. Great place to do business. I will use it again. Gracias.
ROBERT Hgreat and friendly service. Very quick to help load and unload trailer at site.
Ian MI rented online and arrived at the location to pick up my trailer and the gentleman working was incredibly nice and helpful.
BRENT SGreat people
THOMAS CGreat company...
RUSSELL HVery good
CARL MThe gentleman was friendly and quick. Helped us out when we were in a pinch!
VALERIE GTruck had very loud wind noise, even at slow speed. Also the AC didn't work. Other than that, all was fine.
DAVID SVery helpful staff
Jeffrey HRemarkable experience all around, thank you
NAY SThis is my favorite store. Great oeople, great service, well maintained equipment at a convenient location.
SCOTT BGreat people. They make renting very easy.
Steve WExcellent customer service, went above and beyond to redo my original order so that he could save me some money. Such a nice guy!
DAMON CThe truck was HORRIBLE and broke down while enroute to my destination. Cost me several hours in time, and an extra 100 miles on my personal vehicle to go back to pick up the u haul once it was repaired.
PATRICK MServicio al cliente de excelencia.
JULIE GI spent 45 minutes trying to rent a trailer at the Avilla, IN location. She told me finally I needed a 7.5 trailer and she had a 7.0. When I arrived at the Ft Wayne location, he told me I actually needed a 7.0, but would rent me his 7.5. Almost an hr of my time wasted on misinformation and unqualified service at Avilla.
BRAD MNada
MUAWIYAH HStaff was very friendly and helpful
TODD SPerson running it was a little abrasive needs to be customer friendly, and was not by all means
LYLE MI can't think of anything off hand..
JOHN LThe app wouldn't work for me when returning the vehicle. I tried 6 times.
Jeffrey HDONT USE SELF CHECKOUT!!! I needed the van for a quick trip to move a couch for my aunt. The van we were assign had a flat already had a flat. We could not even drive it at all as no one made sure it was in running condition. We had to call roadside assistance to have them fix the vehicle in the uhaul lot. This took almost two extra hours where we had to stand out in the cold and wait. What should have be a 45t minute trip turned into an hours long ordeal. There were plenty of vans with working tires available here but no one at uhaul could or would switch us. They said we had to wait there for service to fix the one we had been assigned before we could even leave the lot. I had to pay my helper extra and I was forced to fix faulty uhaul equipment on my own time and no one I talked to at uhaul cares. I waited a bit before leaving this review because I truly expected someone from uhaul to contact me about such a horrible experience but no one did. The only thing I can say is that when I did return the van the guy at the office was very nice and apologized. Be warned, if you use self checkout, you could get stranded at the pickup with an undrivable van. not worth it.
William WI don't appreciate that the equipment I booked on January 17th was double booked for February 8th. Apparently since I booked through the UHaul site my reservation didn't receive priority over the person who booked directly through the UHaul franchise. Even though the franchise location had my reservation on file. Luckily, they had another trailer I could use. UHaul needs to do a better job of linking their reservations with the franchise reservation system. Not sure if I'll use UHaul in the future.
CHRISTOPHER HNothing at all, everything was awesome, the friendliness of the employees and the hooking up of the equipment, even though it was freezing cold outside I salute you guys and gals. Signed PIERRE HICKS
PIERRE HKeep Mike around he done everything that was expected of him and more .. hell my hubby left his fine in the U-Haul when we finished we drove all the way home B4 he realized it we called Mike and he hung out for me to come back down on Saturday to grab the phone . Thank you Mike keep up the great service and that wonderful smile.. you made our move simple and easy
Tinamarie HVery friendly!
TREVOR LI had a scheduled rental at another location that didn't open like there sign/website says. So I called the customer care center and they sent me 5 miles away to another location which it the one I actually rented today. Excellent place!!! The other location I'll never go back. Almost cost me my job today.
ROBBY GEverything is good with this location.
JONATHAN FMaybe it was a bad day but the man helping me was a total mess. He couldn't find the keys for the lady ahead of me, took him at least 15 minutes to find her truck and then key and the whole time he is running around like a chicken with his head cut off.
Deana GGreat service! Fast and efficient check in and check out.
DANIEL GNone at this time
MANUEL AMike was incredibly friendly and helpful. I will definitely go back to that location
MATTHEW TLocation is convenient and the staff is friendly.
EDWARD MI can't submit a complaint because the U-Haul app isn't working so I am writing a review. They are trying to charge me for pads and a dolly that I never got.
Carrington HWas a quick and easy return. Very short communication with the people. Guy seemed rushed. But turned out iok
KEVIN BMike was very helpful and friendly
MICHAEL TKeep up the good work
ARGENTRY MThe truck said drives like a van, I disagree unless that van was riding on rumble strips and speed bumps.
Jared HDo better on quoting. I was quoted 98 dollars and was charged $198. That is crazy. Thankfully I had the money.
SHELBIE EHorrible website. Slow to load. Had to take pics 5 times cause it said pics weren't uploaded but they were. Long check in process.
Sarah BThey closed earlier than posted time, I did not have uhaul app so had to download and take pictures of everything and turn keys to Dropbox, i rushed to get truck back before close to avoid that, preferred to work with humans. Not really a big deal. Will still recommend
JUSTIN HI requested to pick up the truck at 0830 to leave out of town. Checked in on line and said no truck was reserved. Called the customer service line and was told had to wait until they open at 9 to speak with someone. Finally got the truck at 915 and they still had to load the dolly I rented. I was late getting where I needed to go and getting back because of the delay. Also the truck shook very badly on the highway and was concerned it would not even make it there and back. I did not get my $50 credit for the truck not being ready as promised either.
JENNIFER TKeep doing the same great service
Charles HEverything went great.The only problem I had was getting into the lockbox to get the key but it was dark out.But I have no complaints.
Robert KThe online return was a bit of a challenge. Very frustrating. The app needs some work
Nancy CI was charged for an appliance dolly, which I did request but it was never given to me. When I called and left a message and also sent a note via the online chat, I was never responded to.
JAMAICA HThere was Only one guy working in there and my bf had to hook up the trailer him self and then after all was said and done the guy came out
CASSANDRA SStaff was friendly and helpful. I did not have to wait for service. The truck was ready at my reserved time. Overall a good experience.
THOMAS BTruck visor was broken and something was splattered on inside wall of back of truck.
Frances SGreat customer service! The people helping us were kind, accommodating, personable, and very helpful!!
GLENN HTruck was not ready at early pick up. No key available at pick up time. Had to wait 3 hours for opening. Cost 3 hours and hundreds of dollars for moving fees.
Toby D