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I was not allowed in the office. It was freezing and windy outside. The price was higher than I was quoted by 60. The uhaul traffic rep had to call the manager or worker to get the price changed and it was still 30 higher than quoted. The truck was dirty, very old and high miles. Would never rent from this storage place again.
The location did quite well. However, my whole experience with uhaul was deplorable. If at all possible, I will never use U haul again. I reserved a truck at a local uhaul about a week in advance, only to be told that it was not available on the day before the rental because I rented it too many days in advance. I was told that if I wished to guarantee a reservation I had to reserve it two days in advance, but that the truck probably wouldn't have been available if I had waited that long. This was told to me after the first location did not have a truck available. I was then informed that it would be available at a location about 20 miles from my home the next day at 0900. That was then changed to another location, about the same distance, at 0930. As I was driving to pick up the truck I received a call telling me that the truck would not be available for at least another two hours. I was given the choice to go back to my original location in three hours if I wished to wait. No guarantees that the trucks would be at any of the locations at the stated times, of course. Thankfully, a young lady at the second location found me a truck that I ultimately rented. I has assembled a group of people to assist me in moving and had to make multiple phone calls to reschedule. I would advise strongly against using uhaul if possible.
I was overcharge gas because the beginning amount was incorrectly
Unit was very dirty.
Great service all around. Thank you!
The lady working here is VERY professional. This was the ideal customer service. I want the management to express a gratitude to her and reward her in some way. REGARDLESS TO THE LOCATION: overall logistic department could done better job: we ordered a truck in San Luis Obispo, but the closest pick up place was in Nipomo. Yes, I know that it was a time when students move out of CalPoly in SLO, but this year there were much less of them. In general - our experience was positive. The track was in very good condition.
it was convenient
The guy working there didn't seem too knowledgeable about how to return the truck
Tiffany is awesome... professional a d friendly This is the place to go
Everything was great and on time waiting for me
Tiffany was great she was knowledgable, friendly,and very efficent, she presented various options and made the process easy and fast.
Maybe just have 1 larger Uhaul available but other than that the experience was great.
Great service as always!
Maybe clean the trucks out before the next customer comes in for the rental. Our truck had a cigarette butt and ashes all over the cup holders and all kinds of spill residue all over the seats. We had to completely wipe the seats down and clean the cupholders out before we could leave in it.
Excellent place to rent
Fast and easy return! A pleasant experience.
Great truck. Excellent condition - good power. Clean.
Easiest rental ever! Thank you
Service was excellent. Equipment was also. Highest rating possible!
Everything was fantastic, and the staff was very helpful.
This place is great, very accommodating, very friendly and would recommend them highly. They are efficient, and easy to get to.
The manager was very helpful and was able to get me what I needed.
Employee was absolutely wonderful.
All went very smoothly
Fast easy checkout, organized and pleasant.
Please have your employees show up on time (gentleman who served opened the store at 10, not 9:30). Please have a mobile pick up/drop off function for those who need to get going at 8 am, not 9:30 am.
Staff had smile, and was super friendly. Stated that I'd you need a U-haul you're most likely already stressed, I'm here to make it easier and less stressful.
Thank you!
The representative was wonderful! She was very personable and made the experience quite enjoyable. Thank you, Tiffany!
Always great service at this location.
Tiffany and Brian took great care of me!!! Very friendly and courteous!!! Thanks again!!°
Very nice to deal with
Tiffany was fantastic! Made the rental very easy and quick!
I rented a 15' Uhaul truck from Fort Locks in Nipomo CA. Tiffany handled everything for me. She was very efficient and couldn't have been any nicer! She was awesome! I traveled 1500 miles to Bend OR and back. Truck performed great. ONLY COMPLAINT.. .IT DIES NOT GAVE CRUISE CONTROL. Very surprising in today's world.
I was charged for two days but was told at pickup that we could bring it back anytime during the weekend. Should be a one day charge. I have rented from Uhaul many times. Not happy.
It was so easy and hassle free. The employee that helped me was very friendly
My Rental was for 9am but store didnt open until 11:30am. Another customer got 45.00 discount for inconvenience but clerk would not give discount to me. Worst rental experience I've ever had.
Location was initially unwilling to accept return of the equipment because it was not scheduled. We were informed by the pick-up location that the equipment could be returned to any dealer. In the end, however, the return went smoother.
The truck windshield and interior were it cleaned , cigarette ash was still on the floorboard The windshield was looked like it had not been cleaned in quite some time. I had to pull over and buy glass cleaner so I could safely see. Also the transmission on this truck shifted so rough it felt like it was about to fall out., the front end also clunked horribly when turning Someone should really look at this truck soon.
Staff was excellent. The reservation took about 30 minutes to process, very long wait. I reserved moving blankets and they didn't have.
EVERYTHING WENT WELL THANK YOU
Fast pick up and drop off. Friendly and efficient staff. Best UHAUL experience ever, and I've rented a lot of trucks and trailers from UHAUL.
The staff was both helpful and courteous! Never rented a truck before. It was a Great experience. Thanks to Tiffany. Thank again. Jacqueline
Cruze control
Seamless pickup process. However, truck itself was barely functional in some ways. In spite of the high miles (~94k), the engine and transmission were great. Rear view mirrors, seat adjustment, and streaky windshield wipers were all frustrating and barely functional.
I love this location thank you for everything
Had a really excellent experience would reccomend to anyone Thank You
The storage policies at Fort Locks are questionable, but the U-Haul service was great.
You advertise trailers at this location in which you do not have. You may want to consider giving the consumer a lot more choices strictly at this location because Tiffany who runs Fort Locks Storage is FANTASTIC she would be excellent for your Company. She is sincerely a great people person!
Use this location as a model of customer service for your other locations.
