Hello the rental process went smoothly and I will be moving the items into my unit momentarily. Thank you for the assistance yesterday the man who helped me was very professional and courteous.
Bradley G | ReservationCustomer Reviews for Fort Knox Self Storage
Testimonials From Recent Customers
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Staff were great and extremely helpful.
Tracee B | Overall ExperienceRented storage unit for 17 years, very satisfied customer the grounds are secure and clean, staff is nice and friendly this place stands up to its name. Best in storage place in Pittsburg.
Caroline J | Overall ExperiencePrice quoted on UHaul website were not held for Fort Knox. Actual prices were not only higher but were scheduled to rise monthly - bait and switch is both illegal and fraudulent.
ROBERT T | ReservationGreat place to store my personal items it had great security n great service. Thanks Jay i definitely would highly recommend Fort Knox storage. Thank-you!
Enrique B | Overall ExperienceSteep late fees that keep increasing, if you think you will be late at anytime you may want to look into other storage facilities late fee policies before making a final decision.
Jessica L | Overall ExperienceThanks for keeping my belongings safety for 2 years
Blanca M | Overall ExperienceI loved the staff that got me into the unit. When leave the staff was helpful with absolutely no pressure to stay or downsize. I like that my desires came first, not the business's.
Marc K | Overall ExperienceLoved this storage, they are very polite and friendly, I’ll recommend to all my family and friends if they need a storage one day , they can use Fort Knox. Thank you guys, have great one.
Mana T | Overall ExperienceJay is just wonderful he is so heloful and accommodating thank you so much for all of your service over the years.
Eva S | Overall ExperienceThe worst storage unit I have ever had. When I first can to the storage unit to look at 1 of the units the main guy that works there seemed like he didn't want to rent 1 out to me and also I had gave them my Identification card instead of my id due to them both being th same number her got a attitude because I said I was going to walk up to my storage and stated that he needed to see my id in order for me to do that which was stupid and also they tried to over charge me for days I wasn't going to be using the unit the most racist place I have ever went to.
K'halani J | Overall ExperienceThe Staff was Awesome and Very communicative always there for me when needed. Thank you All.
Alfred L | Overall ExperienceIt was help full
Razia N | Overall ExperienceLove the attention to details and the friendly service that they provide for me
Angel C | Overall ExperienceThese people were the best. They provided us such personalized care. They helped us load up our U-haul at our home and unload at the site and drive the truck through the site. Every time we accessed our unit they were friendly and helpful. They helped us donate and move items we no longer needed. They all just went above and beyond in the services they provided! We wish every uhaul experience was like this.
Leah H | Overall ExperienceGreat service great crew.
Sheryl L | Overall ExperienceRay & Kimberly are the best. Very knowledgeable, friendly and helpful. They help or accommodate their customers to the best of their abilities. Best storage facility in Pittsburg California. Five stars!!!!
Janet S | Overall ExperienceKimberly was awesome she was nice and respectful she help me in a timely manner she should be a manager she that great she has a great personality and good customer service thank you 😊 love this place very CLEAN I love that and SECURE.
Dolores E | Overall ExperienceI was there for 15 years the staff was friendly and very helpful when needed
David W | Overall Experienceas usually the staff wwas excellent and helpfulness as all times we appreciate all of there efforts communicating with the customers we thank u
Mark R | Overall ExperienceMy storage was broken into and I believe the alarm that is tied to my unit should have alerted the staff since I had not been there and the resolution well there was none. By the time Jay responded to me ut had been past 30 days and I had to complain about him not following up and no response was provided of what to expect for future security of my belongings as I had discovered the items missing while I was up grading my unit to a larger one. I did not feel my belongings where safe and when I was tild that I cannot assume my belongings would be 100 percent save then it was a red flag to move my things out of there.
Claudia M | Overall ExperienceI am trying to coordinate a move across the country, and this facility was less then helpful with getting everything done. Will not be using this service though u haul again.
Andrew C | ReservationThey were very helpful in managing my reservation, even though I ended up not needing the storage unit. Gracias
Lee C | ReservationI did not Need storage afterall. They called several times to confirm and i appreciated their efforts
Joseph B | ReservationUnfortunately, we were unable to contact anyone to confirm our reservation and wound up using another storage facility in the area.
JANE E | ReservationUnfortunately, was not able to contact anyone at the office in time to determine whether or not we had a confirmed reservation so we contacted another storage facility in the area.
JANE E | ReservationThe facility is very nice and I believe that my things will be safe. Customer service was great and easy to work with.
Steven N | ReservationI have had great experience with fort knox..no insect..mice or rats storage was always clean....not dusty..the mangament was great.
DEBORAH R | Overall ExperienceI reported moved out three months ago but I left lock on door instead of understanding to let me unlock door or cut lock off I offered to clean but talked down to and threatening
JANIE B | Overall Experience8/31 I reserved a unit for 9/7.I called on 9/6 to confirm & see about doing paperwork. 9/7 my truck was loaded & I thought I needed another space, so I called, I was told I couldn't move in until 9/10
Donna O | Reservationfine facility - well maintained.
Mark A | Overall ExperienceDidn't need the storage after all. Just filling this out for the refund.
Justin C | ReservationI drove up to pay my bill and the guy walked out of the store and I thought he was going to unlock someone's storage but he didn't come back for a hour. He came back with his lunch. He saw me drive up
MAYCORA C | Overall ExperienceI wssnt able to rent the unit unfortunately. I wasnt aware that the office closed at 1pm and wasnt able to make cutoff to rent a unit in time. Had to rent as somewhere else else who was more avail.
Crystal S | ReservationAccess to hand trucks/bed could be made better. Something secure so they can't get stolen but made available to those who need it. Both hand trucks were locked up.
HELENA V | Overall ExperienceFort Knox Self Storage is great! Staff is very professional, and friendly. I would definitely recommend it.
Privacy R | First ImpressionsBoth the representatives were awesome and provided great customer service.
Privacy R | First ImpressionsBoth representatives were pleasant and extremely helpful.
STARBRINA T | First ImpressionsVery clean .
Privacy R | First ImpressionsMelina is very friendly and informative. I ended up getting a bigger storage because of my needs and she was very accommodating.
Privacy R | First ImpressionsI chose this storage through the U-Haul website to receive the 1st month free with oneway truck rental. Upon arriving I showed the associate my confirmation. He simply said, we do not honor the offer.
Privacy R | First ImpressionsVery good customer service!
Privacy R | First ImpressionsThey were excellent!
Privacy R | First ImpressionsWent with another storage facility due to administrative fees and coupon that i could not use cause i had to rent truck said nothing on coupon about renting anything
Privacy R | First ImpressionsI rescheduled my move in and everything was done in a professional manner online.
Privacy R | First ImpressionsThe man that assisted me when I came was great and showed me everything I needed to see and gave me all the information I needed.
Privacy R | First ImpressionsThe facility is well organized and the staff is helpful. Unfortunatley I was unable to move in due to a financial emergency and we could not afford the move this month.
Privacy R | First ImpressionsWe have been delayed and scheduled to be in town this evening that is the only reason. We are still interested in a unit if available.
Privacy R | First ImpressionsThis facility cancelled my reservation without notifying me. Also, the rates were not the same as quoted through the dealer.
Privacy R | First ImpressionsThe customer service here is awesome. I moved from Chicago to the Bay and at the end of a long drive, these guys made everything easy. The contents of my 20 foot uHaul all fit into a 10x20 locker.
Privacy R | First ImpressionsI wasn`t able to actually get a storage unit at this location.
Privacy R | First ImpressionsThe staff was wonderful
Privacy R | First ImpressionsI wasnt allowed to view this place due to time and the issues with my rental truck im glad they tried to work with me.the only compkaint I have is the hours. They could stay open later.
Privacy R | First ImpressionsThe Manager was friendly, helpful and very supportive. I couldn`t have asked for better service. Gracias.
Privacy R | First Impressionsdidn`t actually make it to this reservation so not sure if it was good or bad
Privacy R | First Impressions