Customer Reviews for Fort Knox Self Storage
(U-Haul Neighborhood Dealer)

Rating:

3.0

The location, though a nice county-like setting, is not very conducive to cars or trucks needing to backup to return a trailer. The driveway had a divider in the middle which made reversing to get the trailer into the parking spot exceptionally difficult. My husband’s very good at parking trailers however, we had one heck of a time maneuvering the tight area to park the trailer. And sadly the employee offered no help. Too bad U-Haul not only means you haul your own stuff is but now synonymous with “you do ALL the work.” A great detraction from what once was a great experience renting from U-Haul. Now you’re just an average brand like all the others.

Rating:

5.0

Clean the floor inside the truck.

Rating:

5.0

Great location to rent from. Thanks!!!

Rating:

3.0

Your online service leaves much to be desired. The people at this location are fine but my reservation was made online and processed online. Frigging nightmare.

Rating:

3.0

Fort Knox Storage was fine. But my reservation for a drop off truck turned out to be only for daily use. U Haul totally screwed me up. They should get their act together. I will not be using U-Haul again

Rating:

3.0

the check in and check out procedure online is a bit difficult but otherwise ok.

Rating:

5.0

Very professional and gelpful going through the process of getting the key from the lockbox

Rating:

5.0

Great experience!!

Rating:

3.0

Your agent on duty for Satursay 12/12/20 was unaware of how to hook up a trailer.. Fortumately my significant other travel with me and he was able to hook the trailer to my car securely He flew back to TX and I drove the trailer back.

Rating:

5.0

Very kind women at the desk. Very easy truck return.

Rating:

4.0

Everything is good for now

Rating:

5.0

Kaytlin was very nice and showed concern when I told her of the short comings of the equipment.

Rating:

4.0

U Haul billed me double for the rental. They need to contact me to resolve this

Rating:

5.0

Nice and smooth good location. Folks nice.

Rating:

1.0

Worst uhaul experience of my life. The most inept person working the desk It took one hour to get the truck. She was so confused she had to cancel my original reservation and start over. In the process she SOMEHOW removed the 32 free miles I was supposed to get. I will never use Uhaul again

Rating:

3.0

I was overcharged when I returned the truck for gas, as I spent $45 to fill it before I returned it. The woman at Fort Knox said thay it was a gauge reading error and that the district manager would have to credit me. Lance, the district manager stated that he would refund the $65 charge, but has not done this yet and it has been about two weeks. I have called him several times. This would have been a good experience except that I can not get this resolved.

Rating:

3.0

Repair damages so that other people's expensive items are not damaged beyond repair!

Rating:

3.0

We reserved the uhaul for 9am which was when the location was supposed to open. The girl working got their 40 minutes late which set us back on things we needed to get done.

Rating:

5.0

Nice professional and easy to do business with

Rating:

4.0

We requested and confirmed a dolly for our move, but when we got the truck there wasn't one available, but we were charged for one anyway. We were told, when we dropped the truck off, that we would have to call and request a credit. Their mistake, therefore we should not have to do the leg work to make sure we receive a credit.

Rating:

1.0

have the right vehicle ready open your store on time and dont make me fill out paperwork ive already filled out for 4 hours.

Rating:

5.0

Nothing. Very helpful and willing to help.

Rating:

3.0

I did not think I specified a location 40 minutes one way from the location I was packing up. I was disappointed that my preference was not met.

Rating:

5.0

Speed up the check out ,Everything else was great.Thank you.

Rating:

2.0

There was hardly any parking space for the drop off. Also, the only area I could drop the trailer off was on a down grade. So I had to use cones that were by the door as wheel chalks.

Rating:

3.0

Too far away from actual use point; UHaul did not provide vehicle in preferred location which was Pompton Lakes, NJ. When we inquired why, we were told that the routing was from Pompton Plains, NJ which was not the confirmation I had when I made the reservation on line.

Rating:

4.0

I wanted to pick up truck in tafton pa. But had to come to montague,nj to pick up AND return. With no help with the mileage from corporate. Unacceptable! They could have at least allowed for mileage.

Rating:

3.0

U-haul did not provide my equipment to this location, I had to travel 41 miles to get the equipment I needed. I was not happy!

Rating:

4.0

Just drop off left key

Rating:

3.0

I ended up using a 10' truck instead of 15' because you wanted me to go 20 miles to get the 15' truck. It was harder to load because it was smaller and didn't have a ramp.

Rating:

3.0

Parking was a bit tight.

Rating:

2.0

We got to the U - Haul on Clover Rd. at 9:00 am, and waited 20 mins. for someone to open they were late arriving, then my husband had to unhook dollie from back of truck, then there were over 60 blanket cover's inside we helped take them out and put in office then we were told drop off was in Lake Huntington NY, then we got a text, it changed after unloading to return truck in Bethel NY returned it same day evening at 8:05 pm VERY UNPERFESSIONAL FEEL WE SHOULD GET SOME $$'s back

Rating:

4.0

Fort Knox was excellent - website a little spotty. I requested a 10' box and it registered as a cargo van. Thankfully, Fort Knox found one for me. I have heard from others about the same problem.

Rating:

5.0

The woman at the front desk was very pleasant and helped us with a small glitch in the reservation. I've rented from other UHaul locations, but Ft. Knox will be my first call next time. Very positive

Rating:

3.0

They overcharged me; might have charged me twice - still have to clarify with my credit card company. Had I not looked at the rental contract, I would have never known it until I got my credit card statement. Poor business and poor customer service, in my opinion.

Rating:

3.0

Attendant not to familiar with drop off process, but was helpful.

Rating:

1.0

The first women I delt with Friday sept 27th Melissa was very polite and respectful. I checked my balance on my debit card and saw I was charged again from uhaul. So I then proceeded to call uhaul and the women told me she couldn't help me to call back Monday. So I went to the location and my fiancé went in. She then pushed him aside when another customer walked in and told him she could not help him. I went back and she had the door locked and was sitting in there I then proceeded to knock on the door and said I have a problem. She than said sorry can't help you her name is marina. She should not be working in a company where she has to deal with people. She was very arrive and disrespectful. I'm a manager at walmart and if any of my associates were to treat a customer like that they would be reprimanded and delt with. I called uhaul directly and she was able to help me but do not go that location!!! And I will not recommend anyone to go there!!

Rating:

4.0

I ordered the 26ft truck to include a hand truck & moving blankets. Upon confirmation I was told no hand truck was added to my order & there wasn't enough time to get one. I also requested blankets but again not available. Thankfully the attendant was able to find a couple of blankets at the last minute. My issue with all of this was it took me three operators to get someone to understand my move, simply from Milford, Pa to Drexel Hill, Pa. I have had to give my information several times just to complete the registration for the move. (several phone calls) Just when I thought it was together I find out no hand truck & no blankets???Not a good experience & probably will not recommend U-Haul.

Rating:

5.0

The level of service we received at this location was well beyond amazing. Colleen went above & beyond to ensure that we ended up receiving the equipment we had originally reserved, thus making an extremely stressful long distance move alot easier. We can not express enough our gratitude to her for her assistance.

Rating:

1.0

I did not even take the auto carrier. They did not have the right electrical connection, so I had to go buy a adapter, then they told me that I needed a 2" ball for the hitch.I went to buy a new reciever and ball, when I got back, it was not a 2"ball. Horrible service.I would never go back there again.And the girl was very rude,she thought all of this was very funny.while she sat there with her boy friend laughing. This is No Way to run a business.

Rating:

5.0

Nothing. They were completely awesome. They offered to come in early to help me , snd they didn 't even know me. The people that handle your phones should learn something from them.

Rating:

1.0

The location itself was a reputable business. UHaul reservations, however, was as close to a bait and switch as currently possible. A trailer the size specified was located at the desired pickup location 2.5 miles from where my wife was located. Only the day of pickup was an email sent that annotated that the trailer was only now available 1.5 HOURS away, not even close to the desired and previously confirmed pick up location with no excuse. This left my wife, three year old son and nine month old daughter to take a three hour round trip the day before a 12 hour driive to bring the trailer back to the pack out location.This was an experience that left me disgusted from a customer service perspective and guaranteed that I will pay the premium to use the alternative versus deal with this hassle. I of course do not expect any feedback from this, I just hope that some one with some influence in these issues somewhere in the line applies some rigor in backing up what they advertise. The repercussions may be small to you, but exponential to those on the receiving end.

Rating:

5.0

Uhaul is lucky to have such a wonderful employee on staff. Melissa in Montague, NJ 07827 was so very helpful this past Saturday 2/2/13. She was polite, helpful, and very professional! Sincerely, Jim Casson

Rating:

2.0

Attendant was inexperienced and didn't know how to hook up a trailer.

Rating:

5.0

THEY WERE GREAT

Rating:

5.0

just have larger trucks available not enough trucks I needed a large one and there was not one available in the entire area .

Rating:

3.0

remind them the date and time the vehicle has to be returned. Not return it on Saturday and if the location is closed drop the key in the drop box.

Rating:

3.0

We picked up the truck with the mileage changed by hand, and told it would not be a problem on the other end...which was not true. Dropping off the truck was very difficult due to this store not making the correct changes to the mileage.

Rating:

1.0

My pickup time was 9:00am but the location didn't open until about 9:20. After waiting 20 minutes for the location to open it took 45 minutes to process the transaction and they did not know how to take a credit card. The Monday after I used the Uhaul I received a nasty phone call from the location demanding payment by credit card immediately and telling me that the delay was my fault. The delay was caused by the person who was suppose to open the location not showing up until after 9:30 and the person who opened the store at 9:15 did not know how to use the Uhaul system. The two employees that were suppose to open the store arrived after 9:30 and spend the next 15 minutes arguing with each other about how to work the computer. I will NOT use Uhaul again after the very poor service I received.,

Rating:

3.0

i took the truck back on sunday at 5pm, and today is wednesday, and people from u haul called me on tuesday asking me where is the truck,and also on wenesday they are calling me and asking me where is the truck, and i was 2 and a half day late. can you guys get it together??????