Customer Reviews for Folsom Fuel
(Distribuidor de U-Haul del vecindario)

2,086 comentarios

51 Natoma St   Folsom, CA 95630

(916) 351-5988

Horarios de la ubicación

  • Lun. - mar.: 6 a. m. - 6 p. m.
  • Mié. - dom.: 6 a. m. - 7 p. m.

Servicios en esta ubicación:

Contáctanos

(916) 351-5988

51 Natoma St
Folsom, CA 95630

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - mar.: 6 a. m. - 6 p. m.
  • Mié. - dom.: 6 a. m. - 7 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

TRACI H. 
Clasificación:
5.0

So easy.

ELIZABETH N. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATRINA E. 
Clasificación:
5.0

Reserved the trailer on line without issues, it was ready when I arrived at the location, and they hitched it up for me. The service was received upon my return. very pleasant experience.

Anthony M. 
Clasificación:
5.0

Great service

Robin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas P. 
Clasificación:
5.0

Highly recommended if you need to rent U-Haul in Folsom.

JOHN L. 
Clasificación:
5.0

Nothing. Your store and employees were great

Lynda S. 
Clasificación:
5.0

Herman is always very nice, polite and customer friendly person. He is also a very smart man, and interesting to hear talk.

Brian E. 
Clasificación:
5.0

I definitely will be back; excellent customer service.

HOSSEIN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew D. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLINTON K. 
Clasificación:
1.0

The poor rating is based on my initial reservation. I went to pick up the truck as instructed by the Uhaul website. The location was closed and there was no way to get the truck. After nearly 2 hours with online chat and the 800 # it was determined that Uhaul should not have made the reservation as there was no way to get the vehicle. I lost a $100non refundable deposit that I had put down on a purchase and was not able to purchase the furniture I had secured. I had to buy a more expensive couch and pay to drive the second rental further. Uhaul should refund this rental fee to me.

Christopher S. 
Clasificación:
5.0

Convenient location. Good choice of vehicle sizes. Gasoline in proximity. Quick and smooth transaction.

Konstaintin L. 
Clasificación:
5.0

My favorite uhaul

KIMBERLY M. 
Clasificación:
5.0

People that helped me check in the trailer were amazing!

Henry G. 
Clasificación:
4.0

El cliente no dejó un comentario.

MACY V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nagendranath B. 
Clasificación:
5.0

I was very happy with guys and the trailer. Super easy to rent and get hooked up.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUBEN R. 
Clasificación:
5.0

Excellent customer service, truck was clean, and fueled up and ready to rock. Thanks again guys🤙

Scott E. 
Clasificación:
1.0

I've escalated this and have even made a formal complaint and still have not received a follow up phone call and assistance they way it was stated to me that it would.

Guillermo O. 
Clasificación:
1.0

Operator was so rude and rash.

SRIDHAR M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALLEN W. 
Clasificación:
5.0

I was pleased the truck was clean and handled well when driving. The u-haul agent was very straight forward in answering my questions. I will use your service again. Gracias

JEFFREY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

AVIS C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY R. 
Clasificación:
5.0

Overall, the process was easy. The only problem we came across was when I was initially picking up the vehicle and filing in the alternate contact information, my alternate contact initially missed the call and the automatic response said I had to choose someone different. It would have been nice if they gave the option to try the first contact again. She just didn't hear her phone ring and before we realized what was happening the call ended. It was just a hassle that took a little longer to resolve.

Lori H. 
Clasificación:
4.0

El cliente no dejó un comentario.

KATHRYN W. 
Clasificación:
5.0

Professional and kind customer service. Well educated on terms, rates and extras.

Laurie R. 
Clasificación:
4.0

Mileage was too expensive…

KEITH K. 
Clasificación:
3.0

Marked down because for the second time, no dolly and no indication ahead of time that they had none.

Mark S. 
Clasificación:
5.0

Extraordinario servicio al cliente

SHAIN T. 
Clasificación:
5.0

The truck ended up having a headlight that was out but I know the management at this location will take care of it. The ease of my rental was great. ¡Gracias!

Ryan P. 
Clasificación:
1.0

Rude, unfriendly, couldn't be bothered. Didn't have the equipment i rented and i had to go in to let them know and request to not be charged for it

Denise J. 
Clasificación:
5.0

Provide paper floormats for rainy/muddy mornings

Thomas A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
5.0

Good customer service.

PHILIP D. 
Clasificación:
5.0

This location was very helpful and efficient. One of the best that I have rented from. I would recommend to anyone. Thanks for your quality service

Michael M. 
Clasificación:
4.0

The uhaul rep I dealt with was great.

MARCO S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY J. 
Clasificación:
5.0

This time was good . Thank you .

Tony S. 
Clasificación:
5.0

Herman was professional and courteous, knowledgeable and succinct. It was a pleasure dealing with him. Warmest regards, Kristian Gudmunson

KRIS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gnaneswar M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KATIE J. 
Clasificación:
5.0

Great service, fast, simple, kind. Good customer's service.

MIJAIL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
3.0

Need at a minimum a half tank of gas, Picked truck up only had 1/4 tank???? Before you get on the road you have to look for a gas station???

Brian K. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAMELIA M. 
Clasificación:
5.0

More moving blankets and appliance dollies.

Dave C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL Q. 
Clasificación:
3.0

It is what it is. It seems like I always have to download some new documents. It never feels like a smooth process.

JON R. 
Clasificación:
5.0

El cliente no dejó un comentario.

PRASANNA S. 
Clasificación:
4.0

The truck was not really clean. Outside was very dirty, the passenger seat had straw on it. Only had 1/4 tank of gas.

Cynthia S. 
Clasificación:
5.0

No change it was very easy and convenient

RICHARD P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heinz S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIRSTEN M. 
Clasificación:
5.0

The rental service manager was professional and very effective with customer support. I will return here again. The particular 10' truck I received, however, had some maintenance issues and appears to have had several minor side-swipe accidents, too much steering play, and frame movement with popping noises.

Robert H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chiyuan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS M. 
Clasificación:
5.0

The equipment/vehicles at this location are always well maintained, and the gentlemen running the show are always awesome folks.

Michael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARYL P. 
Clasificación:
5.0

great location, easy peasy

michael H. 
Clasificación:
5.0

Thanks for a last minute save.

WILLIAM T. 
Clasificación:
5.0

Definitely will use this facility the next time I need to move.

JOSE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

URSULA J. 
Clasificación:
5.0

A very painless experience. Thank you.

Hossain S. 
Clasificación:
5.0

great location, easy peasy

michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James N. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROHITESH C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arsalan J. 
Clasificación:
5.0

Great guys. Helped me with proper trailer for needs.

Mark N. 
Clasificación:
3.0

Better costumer service would be help improve my return for rentals. The clerk seemed like he didn't want to be working today-he was short with me, had no smile, just didn't seem motivated. The clerk that helped me later after I returned the rental van was much nicer, had a smile and actually greeted me.

GINNA B. 
Clasificación:
5.0

N/a

WILLIAM E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter W. 
Clasificación:
5.0

El cliente no dejó un comentario.

RODRIGO M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Janean M. 
Clasificación:
4.0

El cliente no dejó un comentario.

PEDRO D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric B. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
1.0

When I picked up the Uhaul truck, both side view mirrors were covered with clear packing tape. After an hour of driving, the clear tape fell off and both side view mirrors flipped to the outside. I could NOT see at all behind me or beside me. If I didn't have a passenger in the car to let me know if there were cars behind or next to me I would have possibly crashed. It was very scary and very dangerous. I had to buy duct tape and apply it to both side view mirrors to hold them steady. I had to repeat this process every hour of a 9 hour trip. This truck should have NEVER been given to me in this condition. Very dissatisfied and disappointed that I paid over $900 for a truck that could have caused an accident. I would like for someone to reach out to me to discuss this. Thank you Kimberly Shehorn Kim.shehorn@gmail.com 209-327-2092

Kimberly S. 
Clasificación:
5.0

El cliente no dejó un comentario.

HAIYING L. 
Clasificación:
3.0

The vehicle was not clean, I decided not to take the time to up load. The change oil light was over due, the battery meter was all over the place. I was worried about breaking down. The vehicle was parked up against a train cargo container. It was a drag getting it out of the parking spot. Unfortunately the van I looked at and the one I got were two different structures inside. I could not get my mother's small piano because of wheel wells. I have to go back to get it. I do not like the uploading and having to use my phone. I will go to enterprise, like I do for car rentals. Better service and they pull the vehicle for you.

Shauna M. 
Clasificación:
5.0

Everything went well. Thank you!

TONI M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC S. 
Clasificación:
3.0

Trailer very dirty when picked up.

Frank P. 
Clasificación:
5.0

I have used this location many times. The staff is courteous, and very helpful. I like giving a small business my money.

Karsten B. 
Clasificación:
5.0

Best U-Haul location in the area.

Terri L A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teri B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zoran B. 
No se han enviado comentarios para esta ubicación.

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