Customer did not leave a comment.
Charles W
Customer Reviews for Folsom Fuel
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was no key in the box, I spend 30+ minutes by calling customer care for getting key.
Mohammedshafi K"Oil Change Required" warning light is on. 1 whole pack of blankets was wet - paid for 12...should get credit back for 6. Van needed a carwash inside and out.
ANDREA HEasy access
Dean FAlternate drop of due to other drop off place being closed.
chris cI was delayed over half an hour because they forgot to put the key in the lockbox. Had to call support and hold for a while, then support had to have someone else call me to help, so I had to wait longer. Then they gave me codes to all of the lockboxes but no key in any of them. I was working with a short time frame so this really put me behind the eight ball. Very frustrating. People make mistakes and I understand. But it seems I should mention this as it will cause me to not rely on this location again, I'll look for other nearby pickup spots simply because I don't trust things to work out right unless maybe it is during the day when they are open.
KEVIN BThanks for all your help, nice to know you can make things happen.
Albert RThese guys are great. they came through for me twice when other vehicle vendors cancelled at the last moment due to vehicle availability.
Arne EExtremely pleased with the service and equipment, I will be back.
Stan AExperience was stress free
Shelly BNothing, it can’t get any better.
Pam CTravis was really helpfu and friendly. He was such an easy transaciton. Thanks Travis.
Michelle NOne of the agents refused to detach my trailer because their partner wasn’t in the shop. Told me to come Back. When picking up The trailer the guy told me to download my drivers license through the Internet instead of just taking the damn drivers license and doing it himself in the shop. Somewhat rude and obnoxious. If I go into a place to rent equipment and there’s an agent that doesn’t wanna do the work and why does the agent have to be there? Why shouldn’t I just do everything myself you give me a better deal I don’t have any agents !
Ben BMy representative was great! Very knowledgeable, polite and personable.
Veronica PExcellent customer service and very flexible.
Kelly PInside cabin was falling apart Not garbage but the interior has too much wear and tear. Ceiling falling down, steering wheel was crumbling. Cab needs to be refurbished.
Sam SAdditional charges for no reason, they did not gave me the receipt while i return truck but charged doubled the amount by sending a receipt couple hours later.
Ravi SPicked up a Ram van and it was perfect for our move. The guy at Folsom Fuel made it so simple and straight forward.
Ray BI had a very good experience; The only thing I would mention that could be improved is that it would be good to give the user of the service a receipt of what it cost before leaving the facility rather than sending the receipt via email later; I didn't really know my final bill was until returning home and looking up via an email from U-Haul on my computer. When I left the U-Haul office that made me feel a little uneasy about the whole process, because if I had a question about my bill it would have been too late to discuss it at the time I actually returned the vehicle.
Virgil WKeep fuel in full position to $ when returning it on short trips
Jose SPerfect and easy experience. Nothing to improve on.
Ande SGreat customer service, the gentleman was above and beyond. I'd hire him in my business.
brant jPerfect rental experience.
Don SNothing , great service. Thanks
Dan QFolsom fuel was awesome. Employee was helpful clean location easy to park
Brian MNo comment
Rodolfo CNot charge the customer when they have to have 2 service calls done one the vehicle. I was very disappointed with my experience this time. The truck had a new battery installed since the last time I used it and it was not properly installed.
william bThe exterior of the truck was well maintained however the interior was not. The interior windshield and dash hadn’t been cleaned in some time. This wasn’t noticeable until driving in direct sunlight. The attendant was however very professional, polite and courteous, that is why I will rent from this location in the future…….
MICHAEL Bthe location was good but I had a huge issue with the self-checkout through the mobile app. Both getting the car and returning the car couldn't be finished through the app. The app is super buggy. Really horrible experience. (Android Google Pixel 6) the folks at the location were very helpful though.
Jan SContinue the good work.
Rodolfo COnline reservations easy and quick. Pickup was fast, and professional. Equipment clean and worked perfectly. Drop off was simple. Thanks !
Charlton AWhat ever make the truck beep continuously should be fixed. No keys in the ignition, no lights on only the door open, that’s really annoying. Otherwise it was great!
john pAt the location I told the person in charge the problem with the truck is mentioned as before that I needed some work in it didn't seem like he really cared about what I said.
TERRY GKeep providing the same efficient service. I got in & out in minutes. Thanks!
GARY WLonger open hours
wes cReceived the truck dirty with someone’s socks left in front seat and another in the back of driver seat. I also was given different amount at time of payment than what I expected to pay.
Roxanne RInside cab had noticeable spillage of beverages. The dash board light was out on one side where the gas gauge is so it was hard to read when I had to refuel. Location is convenient but the trucks are packed so close together that you have to fold the mirrors in to get into the spot so it’s very difficult to back in a15’ truck and not hit trucks on either side. Managed with help of 2nd person but wouldn’t have been able to rerun the truck alone.
LISA KIt was fast in and out and this location.
Barbara GFolsom Fuel always is excellent.
Terence RThis was by far the best U-Haul location I have used! The staff were nice and knowledgeable, and made checking in and checking out a breeze.
NICHOLAS S