24/7 pick up experience was terrible. App glitched in the middle of the process, and took 25 minutes chatting with customer support to get the truck checked out zzz
Bryan P
Customer Reviews for Folsom Foothill Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Initially I was to go to 501 Bidwell which is the location I ordered online. No one there to assist me. Went to Reading street where the attendant argued with me before accepting my receipt. Terrible and disrespectful
JOHN SThe location was over cried with equipment so difficult to get in and out. Also, there was no one at the location when we dropped off at the schedule time so we had to unload the trailer ourselves. I called after we dropped it off to let them know that it was there, and the person said he was off that day. However, the drop off date and time were scheduled by U-Haul, not by us.
STEPHEN CThe company itself needs to do waaaaaaay. Better when it comes to communication and the app is the worst thing ever. Got charged way too much and kept freezing. Take pics of the truck miles and damages prior to and post at your own risk via app.
Anil Kexcellent expierience
RONALD SThe location was fine but the fees made no sense
RICHARD BThe staff is not friendly nor helpful.
RICK XCommunication was great and timely.
Peter JThe vehicle was extremely dirty - windshield needed cleaning inside and out, truck box hadn't been swept. Vehicle was new and worked perfectly
PATRICIA RNo one was there when I dropped the truck off even though I was told they would be by the guy in Carson City.
Kelley WThe drop off was made extremely simple and easy.
TREVOR JAlways a god experience with Uhaul. It seems to be a well run business
AARON BGreat customer service and very quick to process
James FProvided over the top service being the U-Haul app did not work properly. Highly recommend getting rid of the app, provided nothing but stress. Thankful for the help I received at the location. Get rid of the app!!!
Renee HTires on trailer were almost bald. Don't rent it to a one-way customer just to make it someone else's problem
Brian RN/C
KEN HEverything about the experience was perfect.
Edward SDifficult drop off. I had to disconnect and take the trailer off myself.
Cameron RSeamless experience. All went well!
John GThey give me a dirty car but later when I returned They charged me a cleaning fee $35 Also I returned the car with full tank of gas but they changed me also for a gallon of gas for $8
Artur KThe person working there was very kind and helpful. My trip went smoothly and I would use uhaul again if/when I move next.
Katherine WI picked up from Bakersfield, no issues at all. At drop off (Folsom) , nobody was there. I called the number eventhough it is within operating hours and I was told he is not coming. Did not get the receipt a day after drop off. Poor service.
Obed VWas a great rental experience, honestly would not change a thing !!
Keith SEasy and quick
John wProprietor was not available at the start of business hours.
Timothy tVery good
Hector AThe guy was super helpful.
Steve FCheck out process went very well. However, process was completed with phone and messaging.
Michael LVery nice
Natalie FNothing. Excellent service. Very kind.
Jaclyn FThey were closed
Debra HLocation services are abysmal at this location so trying to use the app to rent the truck was frustrating. The truck was supposed to be issued in clean condition but was dirty, covered in bugs, and just generally disgusting. Speaking with customer service made the overall experience even more frustrating as they only complicated the issues further. Overall, I would not recommend U-Haul to anyone due to this experience.
Alexander LTruck was in great condition, easy to access, and the check-in process was very convenient. I received excellent customer service upon returning the truck. I would rent from here again and I would recommend this location to others.
Cynthia HI was charged for blankets and a dolly that I never received. The truck was filthy and only had 1/16 of a tank of gas in it.
Chris PLocation was closed but seeing me on security camera staff took initiative to call my cell phone to instruct me on where to drop equipment for later check-in. Very helpful!
John WEverything was perfect.
BILL MThe owner wasn't that friendly or talkative. He unhooked the trailer and then went on with his day.
laryn eAmazing location and customer service
LOUIS GCharged a cleaning fee after 2 day rental. Car returned within mileage, with all equipment rented, and above a quarter tank of fuel. Truck returned in same state of cleanliness it was picked up in. Staff did not inspect truck immediately after dropoff. No cleanliness issues identified when dropping off the truck.
Aaron BMy suggestion would be to have designated parking spaces for customers other than down the street.
Robert MDropped off trailer on scheduled date and no one was there (Saturday afternoon at 2 pm). They charged us for 2 extra days and told us they were there on Saturday. There was no one around on Saturday. Luckily we had called customer service and we had back up to show along with pictures of drop off but guy at this location is not to be trusted and lies.
Kim PIt was a little odd to drop off a truck and car transport and I have to pack it into a lot with no staff on site to assist. I actually started out at a different location, in Cameron Park. I had called ahead and was told to go there. In fact, I even called twice to verify and confirm that that was in fact the place I needed to go. I was assured that it was. When I arrived at Cameron Park, I was told there was no room for the truck and that I had to go somewhere else. Miscommunication.
Carmen MThe agent at the counter was super helpful and was very customer oriented, explaining the details of the process and after hours delivery.
Biju PUpdate the lobby / check in location.
Frank KThe bumper of my truck was damaged when your employee kept motioning me to back up. Photos were taken by your manager. I would like to be reimbursed for the repair. Please contact me: Steve Colwell 512 623-0788 mcmess1919@yahoo.com
STEVE CJust a very nice experience overall. Especially having a welcoming and efficient representative there to make the pick-up and drop-off experiences fkawless.
Lloyd D