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PHILLIP M
Customer Reviews for Folsom Foothill Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Tom was verbally aggressive and abusive to me. He obviously was in a rush to leave and was incredibly mean on the last drop off. I felt unsafe as a women and being at his place alone. Before I left the premises I called UHaul and put in a complaint. Michael was very helpful in putting together a case. This is unacceptable behavior from a Uhaul representative. I was shaking, and have been off and on crying since it happened. I didn't deserve to be the wrath of his bad day. I am disappointed that this experience was so stressful being that shipping my belongings across the country is already stressful enough. I have proof that I was kind and considerate all the way through this process working with Tom. I, on more than one occasion worked around his schedule, even though he was supposed to be open and then abruptly changed his schedule so I had to change mine to fit his. This has left a lasting first impression using Uhaul.
JENNIFER SEveryone except one nice old man had bad customer service with zero communication and an attitude when we spoke
LISA SOperator was super friendly and helpful.
HUGO SThere were a couple of issues with getting the boxes delivered. It appears the facility is relatively small and there were issues with returning equipment that caused delays a couple days.
Jake MAbsolutely a great experience all around!
Reanda SPicking up and dropping off were super easy as was finding the location. We were so grateful to the gentleman who called us while we were struggling in the morning… I had downloaded the app, but was still having trouble, and although it was 6:30 in the morning, he called my cell phone and helped us through our struggles. Started off moving day so much better and with much less stress. Thank you, thank you!
Todd CGreat experience! Had problem using app to check in the truck on return, but i called the next day and the guy said it was all taken care of.
LEWIS FSite wasn't opened as advertised and the trailer didn't get checked in for 4 days
SCOTT GThe service given here by the gentleman that works here was absolutely terrific. The level of service that you don't usually get nowadays . I was late, returning the truck due to my own misunderstanding and being shorthanded with help unexpectedly.He was so kind and understanding. The truck also was new and clean. Seems to have a lot of trucks here and they really care about their customers. I saw the service he was giving to others as well. This place is definitely dedicated to giving good care to their Uhaul customers
Kasandra MAssist with billing kssues
Michelle G24/7 pick up experience was terrible. App glitched in the middle of the process, and took 25 minutes chatting with customer support to get the truck checked out zzz
Bryan PInitially I was to go to 501 Bidwell which is the location I ordered online. No one there to assist me. Went to Reading street where the attendant argued with me before accepting my receipt. Terrible and disrespectful
JOHN SThe location was over cried with equipment so difficult to get in and out. Also, there was no one at the location when we dropped off at the schedule time so we had to unload the trailer ourselves. I called after we dropped it off to let them know that it was there, and the person said he was off that day. However, the drop off date and time were scheduled by U-Haul, not by us.
STEPHEN CThe company itself needs to do waaaaaaay. Better when it comes to communication and the app is the worst thing ever. Got charged way too much and kept freezing. Take pics of the truck miles and damages prior to and post at your own risk via app.
Anil Kexcellent expierience
RONALD SThe location was fine but the fees made no sense
RICHARD BThe staff is not friendly nor helpful.
RICK XCommunication was great and timely.
Peter JThe vehicle was extremely dirty - windshield needed cleaning inside and out, truck box hadn't been swept. Vehicle was new and worked perfectly
PATRICIA RNo one was there when I dropped the truck off even though I was told they would be by the guy in Carson City.
Kelley WThe drop off was made extremely simple and easy.
TREVOR JAlways a god experience with Uhaul. It seems to be a well run business
AARON BGreat customer service and very quick to process
James FProvided over the top service being the U-Haul app did not work properly. Highly recommend getting rid of the app, provided nothing but stress. Thankful for the help I received at the location. Get rid of the app!!!
Renee HTires on trailer were almost bald. Don't rent it to a one-way customer just to make it someone else's problem
Brian RN/C
KEN HEverything about the experience was perfect.
Edward SDifficult drop off. I had to disconnect and take the trailer off myself.
Cameron RSeamless experience. All went well!
John GThey give me a dirty car but later when I returned They charged me a cleaning fee $35 Also I returned the car with full tank of gas but they changed me also for a gallon of gas for $8
Artur KThe person working there was very kind and helpful. My trip went smoothly and I would use uhaul again if/when I move next.
Katherine WI picked up from Bakersfield, no issues at all. At drop off (Folsom) , nobody was there. I called the number eventhough it is within operating hours and I was told he is not coming. Did not get the receipt a day after drop off. Poor service.
Obed VWas a great rental experience, honestly would not change a thing !!
Keith SEasy and quick
John wProprietor was not available at the start of business hours.
Timothy tVery good
Hector AThe guy was super helpful.
Steve FCheck out process went very well. However, process was completed with phone and messaging.
Michael LVery nice
Natalie FNothing. Excellent service. Very kind.
Jaclyn FThey were closed
Debra HLocation services are abysmal at this location so trying to use the app to rent the truck was frustrating. The truck was supposed to be issued in clean condition but was dirty, covered in bugs, and just generally disgusting. Speaking with customer service made the overall experience even more frustrating as they only complicated the issues further. Overall, I would not recommend U-Haul to anyone due to this experience.
Alexander LTruck was in great condition, easy to access, and the check-in process was very convenient. I received excellent customer service upon returning the truck. I would rent from here again and I would recommend this location to others.
Cynthia H