Customer Reviews for FM 2854 Mini Storage
(U-Haul Neighborhood Dealer)

297 reviews

2000 FM 2854   Conroe, TX 77304

(936) 242-0326

Location Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 5 pm
  • Saturday:
    9 am - 1 pm / 2 pm - 4:45 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(936) 242-0326

2000 FM 2854
Conroe, TX 77304

Services at this Location:

Location Hours

  • Monday - Friday:
    9 am - 1 pm / 2 pm - 5 pm
  • Saturday:
    9 am - 1 pm / 2 pm - 4:45 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

This was painless process at this time I have no suggestions for improvement.

MICAH D. 
Rating:
5.0

Love the staff she is absolutely amazing!

Diana R. 
Rating:
5.0

Perfect service and availability

ANTHONY S. 
Rating:
4.0

The only thing we didn't check was the running lights. And they didn't work. That was my only problem. I used the 4 way flashers after dark, so it wasn't a big problem.

RONALD DALE M. 
Rating:
5.0

Great service, great people!

JAMES F. 
Rating:
5.0

The lady working at this location was extremely helpful. If she did not know the answer, she would find the answer. Highly recommend this location for great customer service.

DOUGLAS MICHAEL L. 
Rating:
5.0

N/A-Excellent customer experience.

John G. 
Rating:
5.0

The lady met with us the day we got back. She was very courteous and very professional. She made the return very easy to do.

Dawn L. 
Rating:
5.0

This location is behind a gate, so it is highly recommended to not use the u-haul self check in process.

Zachary G. 
Rating:
5.0

The young lady was extremely helpful and hot me in and out quick.

JOHN A. 
Rating:
4.0

Customer did not leave a comment.

JAMES K. 
Rating:
5.0

Awesome customer service!

KURT S. 
Rating:
4.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

dixie T. 
Rating:
4.0

Customer did not leave a comment.

ANDREW R. 
Rating:
5.0

Customer did not leave a comment.

COURTNEY B. 
Rating:
5.0

Christina was very polite, refreshingly attentive, & more than happy to help from the very moment my wife & I arrived. Kindly, she gave clear & precise direction on the return process which made the whole experience "stress-free". If you are looking to go with U-Haul, I would highly recommend trusting her with all of your rental & return needs.

KYLE C. 
Rating:
5.0

Customer did not leave a comment.

LARRY F. 
Rating:
1.0

Ensure customers have code access to Uhaul vehicles that are behind locked coded gates. It would be a bonus if you had customer service friendly employees that weren't rude and aggressive. I didn't appreciate being threatened and locked out of the gate twice (rented/returned) in the hot Texas sun, This employee is very awful at this location. It is very clear she hates helping customers. This should be the last place anyone rents a Uhaul from. Horrible would be an understatement.

Dawn J. 
Rating:
3.0

Customer did not leave a comment.

JOSHUA F. 
Rating:
4.0

The ASM took it upon him self to take my trailer out of my hotel parking lot without even contacting me. I had no idea that my trailer had been taken. The most unprofessional thing I have seen in a long time.

JOSHUA F. 
Rating:
5.0

Customer did not leave a comment.

kristie J. 
Rating:
5.0

Great customer service

JOEY C. 
Rating:
5.0

The lady working there was wonderful and very helpful. Went out of her way to help and take care of everything.

carlos L. 
Rating:
5.0

Manger was awesome. Very friendly and professional. Made personal follow up call I was ok for scheduled pick up and if i had any questions. Great service! I will use this location for all future needs.

DUANE M. 
Rating:
3.0

Customer did not leave a comment.

Terry D. 
Rating:
5.0

Great friendly efficient customer service.

BRIAN R. 
Rating:
5.0

Hwy 14 always takes care of me Will continue to use them for all my moving needs

Raymond S. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

.

Mark C. 
Rating:
5.0

Rent to me free

ROGERS T. 
Rating:
3.0

Engine light came on less than 5 miles from pickup Had a tire blow out durning the trip and another tire was bald

JAMES H. 
Rating:
5.0

Customer service was outstanding!

Christopher K. 
Rating:
5.0

Excellent customer service

Kathy L. 
Rating:
5.0

The customer service was the best I ever experience. I felt like I am a family member! So much support and kindness. Awesome!

Ivan B. 
Rating:
5.0

Very helpful. Excellent service. I will come back to this location for sure.

Jonathon S. 
Rating:
5.0

Excellent service. Professional, friendly, and quick checkout. Would definitely recommend.

John A. 
Rating:
5.0

Customer did not leave a comment.

Benjamin H. 
Rating:
5.0

Everything awesome!

Valeriu L. 
Rating:
5.0

Customer did not leave a comment.

Carlo R. 
Rating:
5.0

Customer did not leave a comment.

THOMAS D. 
Rating:
5.0

Christina went above and beyond for me. I had to change the order 3 times and she was so nice and helpful. Then the truck I was going to take was not returned so at 4 am the morning i was to rent the truck she started calling around at other places (she would lose the business) so that I could get my truck. In the end she did get the truck returned and she was able to get it ready for me. Thank you Christina you are awesome!

Chris S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS D. 
Rating:
4.0

The sales lady was awesome & caring

Clarence T. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Easy process. Attendant was great and fun to deal with

Marjorie G. 
Rating:
5.0

Customer did not leave a comment.

DEWAYNE F. 
Rating:
5.0

The lady was absolutely a jewel in helping us. This is a great location and staff is superb. Keep up the good work.

Suzanne C. 
Rating:
5.0

Excellent job and helpful

Chris K. 
Rating:
5.0

Check tire pressure

Allen K. 
Rating:
5.0

Because of construction the location is a little hard to get to but over a great experience.

rebecca M. 
Rating:
3.0

Customer did not leave a comment.

Amy R. 
Rating:
5.0

Everything was great.

Joey C. 
Rating:
5.0

Customer did not leave a comment.

Blake C. 
Rating:
4.0

This was a good site, close access from the road.

Rodney M. 
Rating:
5.0

Customer did not leave a comment.

Patrick D. 
Rating:
5.0

Nothing they customers services associated was quick and efficient

jeissel H. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Customer did not leave a comment.

vatchara T. 
Rating:
2.0

Customer did not leave a comment.

MICHAEL I. 
Rating:
3.0

Customer did not leave a comment.

Jeff J. 
Rating:
5.0

Customer did not leave a comment.

Lang C. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Christina was a big help. Excellent customer service.

mike C. 
Rating:
5.0

Customer did not leave a comment.

Stephen G. 
Rating:
5.0

Confusion for pick up was very inconvenient, but customer service/dispatch helped smooth things out. Otherwise great experience.

stacey W. 
Rating:
5.0

Customer did not leave a comment.

GILBERT S. 
Rating:
5.0

Customer did not leave a comment.

Michael Z. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Melody K. 
Rating:
1.0

Christina was extremely hospitable; nearly to a fault. It just seemed like this was a process that should've taken no more than 10 minutes max. It took an hour of my lunch break. Christina seemed shocked that I was initially charged $166.30 when the fee presented on screen was $83. She made some calls and contacted me later to let me know that the $75 would be reimbursed upon return of the rental. That DID NOT HAPPEN. As a veteran, she really did her best to take care of me.

Xavier W. 
Rating:
5.0

Customer did not leave a comment.

Chris B. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Christopher K. 
Rating:
2.0

The lady helping me did not know how to properly use the computer system and while getting contract signed she "claimed" she didn't mean to hit the insurance button but then when I asked her to remove it she said she wasn't able to. She also "claimed" she clicked the cheaper one but once my final bill came through she had charged me the more expensive. I will not be using this location again.

Julie W. 
Rating:
5.0

Service was excellence! She was very nice and very helpful. I will be renting from this location from now on.

TRAVIS G. 
Rating:
4.0

The owner was very personable and a pleasure to do business with.

russell W. 
Rating:
5.0

Nothing. Great customer service and willingness to help!

kim B. 
Rating:
5.0

We loved the lady at the desk. She was informative, people oriented and drop off and pick up was super easy!

Joana R. 
Rating:
5.0

Customer did not leave a comment.

greg T. 
Rating:
5.0

100% positive experience

Demetrio T. 
Rating:
4.0

Open earlier

Roy T. 
Rating:
5.0

Ms. Lane took very good care of my needs. Equipment was available and ready to go. Thank you!

Scott H. 
Rating:
1.0

You had an inexperienced clerk who took a long time to check me in. and was extremely rude. I would not want to deal with her ever again.

christina B. 
Rating:
5.0

Service was great! The lady that helped set us up at the storage facility was so helpful!

Ashley G. 
Rating:
5.0

Customer did not leave a comment.

Kelli-Jean L. 
Rating:
5.0

Customer did not leave a comment.

Matthew W. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Personnel very friendly. Process very quick and easy.

Brett C. 
Rating:
5.0

Customer did not leave a comment.

Olufunmilayo A. 
Rating:
5.0

Customer did not leave a comment.

Raymond D. 
Rating:
5.0

Customer did not leave a comment.

Willie R. 
Rating:
5.0

Nothing.

STEVE C. 
Rating:
5.0

Customer did not leave a comment.

angelo N. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
3.0

Trailer was very rusty in wheel area...

James B. 
Rating:
5.0

Customer did not leave a comment.

lorne J. 
Rating:
3.0

Customer did not leave a comment.

Deva K. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
No reviews have been submitted for this location.

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