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Lane W
Customer Reviews for Flower Mound Vehicle Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
U-Haul rep was Great
Ron HOil the ratchet system
Ron HThe staff at this location is exceptionally helpful, professional & knowledgeable. Will absolutely use again & recommend to a friend.
DAVID RNice cat
Matt CCarl is a great guy to deal with
KEVIN HAssociate at rental site was exceptionally helpful. Offered insight on correct hitch / ball size to purchase & helped me to connect /disconnect trailer. Would highly recommend!
DAVID RThe truck was super clean and the reservation, pick up and return process was awesome! I was completely suprised!
Brian WSome signage facing the street would be nice. It was very hard to find.
Matt BPlenty of room to get the auto transport out and back in. Super helpful and friendly staff!
James HThis U-Haul rental experience was flawless, the customer service was great at this location. He had everything ready to go and made the overall experience smooth as possible. Super professional!
JUSTIN AWorked out great!! 2 recommendations- on reservation add note to drive BEHIND the building and encourage people to fill out online info 15-20 mins before. I ended up being late in my timeline because I didn’t expect it to take that long. I will rent again👍🏻
Jackie YThis is a non U Haul location, but is a convienent associated with another business and doesn’t carry the usual assortment of U Haul products, of which I needed some ELS
Edward SGreat customer service. Would highly recommend this location.
Bron KRented a dolly with the truck that was not provided, but I was charged for it anyways.
Charles HNothing
David HWas upfront about not being able to help me with the card issue and gave me the number for corporate.
Che KWhen we reserved this U-Haul trailer, it was to be dropped off in Denton, Texas. However, when the contract was emailed to me, they had changed the drop off location to a neighboring town nearly a half hour away. That was both frustrating and inconvenient since we had to pass a massive, beautiful U-Haul facility in Denton, Texas and drive almost an additional hour round trip.
RAYMOND Sthe back end wasn't swept out from the previous customer, but there was an extra dolly I didn't ask for.
JOHN WGreat experience… thank you!
Terri PTerrible counter person and location. This is an embarrassment to your company.
Armando .Carl was outstanding and helping me with my questions and he got me in the perfect vehicle for my situation
MATT SAppreciate the trailer usage. Pretty easy for sure and hope I backed the trailer up to your likely upon return. Will definitely use y'all again. Thanks again.
Laura SThe truck was in good shape. Update the IT software / hardware. The system was down when I went to pick up the truck, and the employee could not access my reservation and couldn’t accept payment by credit card, even though I already did it over the phone.
THOMAS LU-Haul in Flower Mound, TX provided an excellent service and the staff was superb! I will return when needed and recommend them to family and friends!
Robert RI’ve lived in Highland Village for 16 years and never knew this location existed 5 mins from my home, always driving to Lewisville!
daniel oEverything went great. No wait picking up or dropping off.
Jack LApp sucked which he confirmed it never works there. He had me on my way in 3 minutes.
Greg SGreat customer service and very prompt service as well.
Jose HPlease check that equipment requested for rental is provided.
William EThe guy at this location was very friendly and professional.
Keshu JGreat rental. Solid customer service.
Cory SGreat experience and great staff , highly recommend
Robert TOne of my best rental experiences
JASON ZPicked up a tow dolly with our motorhome. The exit we were directed to is not good for motorhomes. There are low hanging branches (our 11'-6" high motorhome hit some of the smaller lowest branches) and some deep potholes to avoid on the dirt road out. Once you are facing this direction you cannot easily back up and turn around to go out the main entrance too easily with a car on the tow dolly. Make sure to set up to leave going out the way you come in. The gentleman that helped us was very nice and helpful. I don't believe he knew about the trees being a problem. A taller motorhome will hit a big limb. I did try calling several times the day before to discuss the location before bringing my motorhome here and nobody ever answered the phone.
Dawn WGreat services, the truck was clean & ready to pick up. The service was friendly & fast.
Juan EVery pleasant experience.
Kevin AThe pick up was fine. The gentleman who was there did not even check my DL and i wanted to add a driver and he said once the contract is complete he could not add. So I called customer service. Additional driver could not be added but they added notes. I wanted to make sure the insurance that i had purchased for $56 covered both drivers. There should be a way to accommodate this concern.
Farzana NVery friendly. Great service. Thank you
Randy SN/A
Don CGood People
Ian MThe place is part of an automotive repair shop. It desperately needs a thorough cleaning inside. The floors and rug in the check in/ out room need to be cleaned big time. Just need to spend the money on a custodial service. The van we rented was great / clean and that in the scheme of things is the most important part.
MARK M