Customer Reviews for Five Star Transport
(U-Haul Neighborhood Dealer)

511 reviews

95 Corriveau Ave   St Albert, AB T8N5A3

(587) 763-0348

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 4/1/2024: Closed

Services at this Location:

Contact Us

(587) 763-0348

95 Corriveau Ave
St Albert, AB T8N5A3

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–4 pm
  • Sat: 9 am–1 pm
  • Sun: Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 4/1/2024: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Shannon Schlemko 
Rating:
3.0

The location was extremely muddy, and the only exit from the parking area required a running start to avoid getting stuck in the mud/puddle. I would avoid the location in early spring if snow is still visible. Notably, the uHaul attendant onsite was accommodating when I had difficulties with the app and was very helpful.

JOSHUA EHNISZ 
Rating:
5.0

Don is a gentleman. I will do business with uHaul through him permanently so long as I live in the area. Thank you, Don!

Jeremy Gearin 
Rating:
5.0

Very quick help pick up and drop off

Tanya Loitz 
Rating:
5.0

From beginning to end friendly and very helpful service. I would highly recommend this location to friends and family

Richard Roznicki 
Rating:
5.0

Keep up the good work!

Ron Yaciuk 
Rating:
1.0

There was a problem with the app and website that caused me to be on the phone with an agent for an hour. When I told Don, the guy who services this location that, he told me other people check in in 5 minutes, and said he “believed I was a complete idiot”! The yard was an absolute muddy disaster, so much so that when I picked up the truck there was another truck stuck in the mud. On top of this, the yard was locked when I went to return the truck, forcing me to drive to work and back in a U-Haul! Completely unacceptable!

Mark Puffer 
Rating:
3.0

The vehicle wasn’t very clean when I picked it up and it wasn’t in the best shape. The lot was also extremely muddy when I attempted to drop off the vehicle. However, the gentleman who assisted me with the Uhaul was very understanding and helpful.

Brendan Visser 
Rating:
1.0

I had to call customer service because the first pick up point wasn't setup for mobile pick up even though it let me choose that option. The second place, when I tried to return the equipment, it didn't let me take pictures of the truck and then the website just deleted any record that I ever had a order. Not sure what happened and the uhaul employee I called to help said "do your best" when asking him what I should do in that scenario

Matthew Vickers 
Rating:
5.0

Customer did not leave a comment.

Daniel Larsen 
Rating:
1.0

Abs And brake lights came on, asked to drop off in spruce for safety as that’s where I was currently with the truck, still had to come back to St. Albert to get my car so I could get my dogs. Don the guy who rented it to me started telling me I was trying to save money on fuel, kept going too was a real piece of work. Anyway I called the place in spruce and they told me I would have to wait for a tech to come out and look. I had to get back to St. Albert to get my dogs and I am a mechanic, roads were wet and I told don it’s most likely a abs wire got wet and tripped a code but “you can’t be too safe when it comes to brakes” but he continually told me I’m a liar and trying to save money…. I don’t have words for this type of person. Anyway I got the truck back to St. Albert. The lights were no longer on when I started the truck to return as the wet wire had dried (most likely). Don was extremely rude and does not care about customer safety. Not to mention the truck was from the states and I couldn’t drop this truck off at a u haul 30km away for safety reasons..? Terrible experience.

Joshua Rychlo 
Rating:
5.0

This a self dispatch location where you sign out your truck yourself and everything is on-line. Don was the voice on the phone for booking and finalizing the transaction. Don was Very helpful. Only used the rental for the day. Only wished the truck had cruise control. Nice to have a UHaul location in St Albert now and not having to go into Edmonton.

RYAN GERACE  
Rating:
4.0

The online registration and pickup process was very cumbersome and took a tremendous amount of time. Next time I decide to use a U-Haul service, I’ll make sure it a person to person contact. To register you get up to five text. Not worth my time!

Chris Sloboda 
Rating:
2.0

The yard was quite muddy, and the truck was not in good condition. The engine would rev very high before shifting into the next gear, which caused excessive fuel consumption.

Thomas Fermaniuk 
Rating:
3.0

Arrived at 830am No access to keys until 900am Keys in neighboring business knocked on window asked to access key station inside for Uhaul.They let me in to access key station. Don (Uhaul Representative) contacted me at 1100am about accessing keys before neighbouring business was open. Don was Very Rude about me asking the business to access the Uhaul keys when my reservation was for 830 am but I couldnt access until they were open until 900 am I will not be using that location again

Blain HUOLT 
Rating:
5.0

Customer did not leave a comment.

Kurt Anderson 
Rating:
3.0

Return was in a muddy lot and there was no one there. Had to phone a person and go through a bunch of hoops to clear the return. Very low service.

Don Minard 
Rating:
5.0

Customer did not leave a comment.

Paras Shukla 
Rating:
5.0

Customer did not leave a comment.

Siara Matlock 
Rating:
4.0

Customer did not leave a comment.

Blain HUOLT 
Rating:
4.0

Not a fan of the website and self serve thing... but the guy in charge helped me over the phone and was helpful. Made it easier

Mike Kasper 
Rating:
5.0

Don was fantastic! It was my first time booking a u-haul so he explained everything and answered all my questions, he was available by text on the day of the rental when I needed to add a driver (on a stat holiday!), checked me in when I returned the truck. I was charged what he promised over the phone I booked. The truck was clean when I picked it up and using the app to sign in was easy. Thanks Don, I will be recommending you!

lisa lamcabieux 
Rating:
2.0

Just an empty lot with no staff. Outside of truck, mirrors and glass were all dirty. Very hard to see with the low sun.

John Osborne 
Rating:
5.0

Customer did not leave a comment.

Marlayne Bittner 
Rating:
5.0

Overall, the process was simple and instructions were clear. The Manager was there when I checked out which was great as I was having an issue with check out.

Nox Sutherland-Carruther 
Rating:
5.0

Customer did not leave a comment.

Richard Graham 
Rating:
5.0

Another great experience!

Donald Jackson 
Rating:
1.0

Don’t have a representative text the morning of pick up to reach out if they need assistance, only to have a very rude man tell me to give it more of an “effort” when I struggled to check my truck out and called for help. His “did you turn your location services on?” is the equivalent of an IT person telling someone to restart their computer. He had a rude attitude and he was on speaker for my brother to hear as well. It’s clear that if a person needed assistance, he wouldn’t know how to help. He was unhelpful, I sat there with a painfully slow app, and I will look to rent future u-hauls elsewhere, if not renting from a different company altogether. This is my fourth u-haul rental in a little over a year and I’ve done mobile pick up for each. When I call for help, it’s because I have a legitimate reason.

Samantha Serra 
Rating:
4.0

Customer did not leave a comment.

Michael Woloshyniuk 
Rating:
4.0

Truck needed a wash

Brian Bauder 
Rating:
4.0

Check the tire pressure on each rental before it leaves the facility.

Ernst Niedergesaess 
Rating:
5.0

Customer did not leave a comment.

afzal khan 
Rating:
5.0

Customer did not leave a comment.

Kevin Adams 
Rating:
5.0

Customer did not leave a comment.

Kody Stewart 
Rating:
5.0

Customer did not leave a comment.

Ivan Magera 
Rating:
1.0

The truck i had was completely not good. It was unable to incline of road. Very poor on gas. Do not recommend this company.

Vinayak Sahdev 
Rating:
5.0

Don was very prompt in processing the agreement and assisted in getting me on my way. A true gentleman!

Rob Morrison 
Rating:
5.0

Customer did not leave a comment.

Jason Stark 
Rating:
5.0

I was quite impressed with the service provided by U - Haul specifically by Don, St. Albert and Cold Shot, Peace River. Thank you for your service

Stan Mabbitt 
Rating:
1.0

You can’t. The location is run by thieves who double billed me and in spite of seeking resolution from two different agents and emailing time stamped evidence to prove they are liars there has been no resolution yet!! People will hear about this as social media is the best revenge.

Annalise Sitybell 
Rating:
5.0

Customer did not leave a comment.

Andrew Ratti 
Rating:
5.0

Over all the pickup location was great. Only suggestion with winter coming. Is a heated office trailer on site, to do the paperwork in.

Dale Durrance 
Rating:
5.0

Nothing, the gentleman who assisted us this morning had some of the best customer service I have ever experienced. We will definitely use this location again

Leanna Fox 
Rating:
5.0

Customer did not leave a comment.

Zbigniew Golec 
Rating:
5.0

Customer did not leave a comment.

Sheldon Wilcox 
Rating:
5.0

Manager was in the lot and was extremely helpful to me as well as another guest immediately after.

Tadeusz Augustyn 
Rating:
5.0

Customer did not leave a comment.

Gerald Smith 
Rating:
5.0

Customer did not leave a comment.

Karen Krenzel 
Rating:
5.0

Customer did not leave a comment.

Racene Desjarlais 
Rating:
3.0

The truck stalled continually. Once in the middle of an intersection. The exterior was really dirty The gas gauge position when I picked it up wasn't accurate, so I filled the tank to where the gauge was when I picked the truck up. I didn't like the hassle at this location It was convenient, but that's about it.

Steve Voller 
Rating:
1.0

Was called the day we were to drop off and were told the manager was sick in the hospital on an IV so we could not drop off at the location on the contract. Had to take it into Edmonton. I texted the manager. He said this was false. I was also told this was a locked facility so there is no way to drop off there because the manager was not in. This is a lie as well. Then we were told they wanted the trailer at the other location because another family wanted to pick it up in Edmonton instead. What is this nonsense?! Nothing but lies and more lies. We will never recommend Uhaul to anyone. Such a disaster. Honor the contract on booking. Stop messing with people.

Gary Odegard 
Rating:
4.0

It seems that there are too many glitches in your computer system and apps

Ken McLeod 
Rating:
1.0

Customer did not leave a comment.

kelly skarra 
Rating:
5.0

Super helpful and kinda !!

Gabby Anerychuk 
Rating:
5.0

Customer did not leave a comment.

Walter Pich 
Rating:
5.0

The gentleman that was at the compound should be in management he’s well informed and very nice

Wade Euchuk 
Rating:
5.0

Customer did not leave a comment.

Philip KAWCHUK 
Rating:
4.0

Clean inside truck

Elaine Pitts 
Rating:
5.0

As unpleasant as moving can be. Don made the truck rental part of it great.

Chantalle Stevenson 
Rating:
5.0

Customer did not leave a comment.

Renzo Galecio 
Rating:
5.0

Don the manager was first rate.

Gerald Mac Donald 
Rating:
3.0

Have an actual building there for people to speak with representative. Some people will not call a number posted on a sign. Even if it’s a portable office trailer. The man on site was most helpful and I was hooked on the trailer in less than 20mins ( that included booking on spot ).

Roseanne Dampier 
Rating:
1.0

Rented a truck, did not have a good experience with the person there. Blamed me for their system not working properly and was extremely unhelpful… as a result, I submitted a review saying it was a poor experience. The person took the time to text me personally a day after I submitted the review to say I was “on alert and not welcome ever again” - crappy business from start to finish. I’d recommend finding somewhere else to rent a truck.

Kyle Goertzen 
Rating:
5.0

Customer did not leave a comment.

Nico John Libatique 
Rating:
5.0

Don was good but having no one on site was very confusing.

Theresa San Martin 
Rating:
1.0

The self check out and check in system is a huge pain in the ass!!! It took almost a hour to get going. The app kept kicking me out after completing a section. There was issues with the brake lights that thankfully were mitigated by my friend who was following me with my car. Compared to my experiences with uhaul from about 10 years ago…this experience has absolutely made my mind up to never use uhaul again or recommend it to anyone else. Highway disappointment.

Barbara Stephen 
Rating:
4.0

Customer did not leave a comment.

Richard East 
Rating:
5.0

Customer did not leave a comment.

RANDY KRUGER 
Rating:
5.0

Darren the county manager was very helpful.

Juliett Hanauer 
Rating:
2.0

Passenger side of truck on floor had cigarette ash all over the place. Truck was definitely previously smoked in and not cleaned properly. Just a really messy cab for sure

Jeff Delorme 
Rating:
5.0

Very friendly and the off-site manager was fast to text and call me. The truck was very clean, I wasn’t sure what to expect. I was confused about the keys doing everything online my first time but he talked me through it and it was simple really. Met me to drop off the truck. It’s a big open lot so driving in and out was also easy.

Angela Babb 
Rating:
5.0

Everything is excellent

halyna shevchuk 
Rating:
5.0

It was all fairly easy. I used the app to pick up my truck. The only thing that would make it easier would be the signage for where to pick up the keys in the bottle depot. That took a bit to figure out. A clear sign would help. Other than that, it was quick and easy! Really impressed!

Kayle Mumby 
Rating:
5.0

Customer did not leave a comment.

Kristin Robinson 
Rating:
4.0

Customer did not leave a comment.

Rob Morrison 
Rating:
5.0

Awsome customer service

Robert Blais 
Rating:
3.0

Customer did not leave a comment.

Tad Augustyn 
Rating:
2.0

In person counters. The ap and mobile pick up and drop off is not user friendly for all and never can replace a person

Jennifer Bittman 
Rating:
1.0

It was raining hard and yard was very muddy. The people at the drop off location were too busy to help.

Rene ULLIAC 
Rating:
4.0

Parking in a field is not as nice as an actual parking lot. The rain and snow is a bit of a pain to walking in (really gets muddy)

Don Bachand 
Rating:
5.0

Customer did not leave a comment.

Shawnna Leonard 
Rating:
5.0

Thank you

Alyre Morin 
Rating:
5.0

Don was a pleasant courteous representative streamlining the process with knowledgeable and helpful personality.

THOMAS HILLER 
Rating:
2.0

Upon further reflection. Customer service was poor, personel was confrontational and rude on the phone- when called on his behavior I was told I’m not welcome at his locations again. .I will look elsewhere for a service provider.

ian wiebe 
Rating:
5.0

Customer did not leave a comment.

Krista Homeniuk 
Rating:
4.0

Customer did not leave a comment.

Hali McCallum 
Rating:
5.0

The fella manning the site was a delight to deal with. Great customer service!

Keegan Duperron 
Rating:
5.0

Doug was wonderful. Went above and beyond to help any way he could.

Scott Lloyd 
Rating:
5.0

Customer did not leave a comment.

Michial Hopkins 
Rating:
5.0

Customer did not leave a comment.

Brian Geiger 
Rating:
2.0

We needed to drop off after hours and this is not possible at this location.not locations fault as uhaul was told this many times and refuse to provide a location that had later hours or after hours drop off.

Alain Robinson 
Rating:
3.0

Make sure that all tiedown D rings are in place & secure for cargo tie down. there was no mention of trailer plate registration document.

D w 
Rating:
5.0

Don and his crew are excellent to work with.

michael hanrahan 
Rating:
5.0

Customer did not leave a comment.

Doug Wildfong 
Rating:
3.0

Got charge $5 for safe travel fees even though I saw the men in charge clicking it off twice so I don’t have to pay for it. Not sure what happened there

Simon-Pier Chamberland 
Rating:
1.0

Your u haul rep is very unorganized and rude. Drop off location is poorly handled after hours and was told I am blacked listed from u haul because I recommend he should come up with a better drop off system. Super unprofessional from Don at St. Albert

Austin Williams 
Rating:
5.0

Customer did not leave a comment.

Veronica Canaman 
Rating:
5.0

Customer did not leave a comment.

Myra Salas 
Rating:
5.0

I have used various UHAUL locations over the last 30 years, this was by far the best overall experience I have had obtaining and returning the vehicle.

Kerry Kineshanko 
Rating:
5.0

Clean and easily accessible location. We did a mobile drop off. Cheers

Marlowe Walker 
No reviews have been submitted for this location.

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