Customer Reviews for Five Star Transport
(U-Haul Neighborhood Dealer)

76 reviews

57001 Range Rd 70   Sangudo, AB T0E2A0

(780) 785-2000

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 8 am–1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(780) 785-2000

57001 Range Rd 70
Sangudo, AB T0E2A0

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–4 pm
  • Sat: 8 am–1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Polite, efficient service.

Warren W 
Rating:
1.0

When I arrived, I was instructed by the woman at the counter to hook up the trailer. I questioned her about this, but she said it was ok. I attempted to contact the owner/operator but he was busy, so I did what I was told to do. I knew I had to pay and get the paperwork sorted so I did not leave. He returned my call several minutes later threatening to call the police on me. He had invented a scenario in his head where I did leave and tried to blame me for it in real life. He also hasn’t drawn up the rental agreement in a timely manner and also tried to blame me for this as well. There are other equipment rental companies out there, I may need to go to them instead of U-Haul for my future needs.

Brett W 
Rating:
5.0

Your agent Don was excellent to deal with, great service thank you.

Norman L 
Rating:
5.0

Thank you for being so easy to deal with with a last minute booking!

JAMIE H 
Rating:
5.0

Customer did not leave a comment.

Joleen S 
Rating:
4.0

Customer did not leave a comment.

Shawn A 
Rating:
5.0

Don was great to deal with promot professional service 5 stars from me

Lesley M 
Rating:
5.0

I had a great experience when booking the rental..

Darren M 
Rating:
4.0

Customer did not leave a comment.

Pierre C 
Rating:
3.0

Customer did not leave a comment.

DANIEL B 
Rating:
5.0

Great customer service from representatives at both locations!

Brian G 
Rating:
5.0

Customer did not leave a comment.

Cindi L 
Rating:
4.0

Customer did not leave a comment.

David J 
Rating:
5.0

Thanks for there help

Ann M 
Rating:
3.0

Customer did not leave a comment.

Cole D 
Rating:
5.0

Don is a great guy to work with and have all questions answered for a difficult move to rural areas

itai G 
Rating:
5.0

Customer did not leave a comment.

Vistara C 
Rating:
5.0

Don was an amazing support on a short time crunch for a move. Thank you

Francis A 
Rating:
4.0

Customer did not leave a comment.

Madison M 
Rating:
2.0

The lady at the store at the location u-haul is at was very friendly!

richard e 
Rating:
4.0

Customer did not leave a comment.

John V 
Rating:
3.0

The franchise operator for the area, Don, is a great man to deal with. He solved our challenges with finding equipment and looked after us professionally. Very much appreciated. Second time dealing with him.

DANIEL B 
Rating:
2.0

Have someone on site to check the vehicle in instead of having to do it myself, I should be paid as an employee for the amount of work I had to do. Maybe refunding some of my charges would be a good start seeing how I only had the vehicle for one day not the weekend.

John N 
Rating:
5.0

Don was amazing. So helpful. The truck was perfect

Kevin K 
Rating:
5.0

Everything was awsome

shawn c 
Rating:
5.0

No changes, customer service answered all our questions and made changes easy. Thank you.

Sandi M 
Rating:
5.0

Appreciated the simplicity of the process of dropping off. Have used this drop off several times lately and problem free each time.

ken v 
Rating:
5.0

Great service very helpful and very good at his job.

ELIZABETH M 
Rating:
5.0

Good friendly service for a satellite location!

ken v 
Rating:
1.0

Burnt out head light and rear tail light burnt out as well. Plus the cargo area stunk like garbage, now the smell lingers on my belongings.

Kayla C 
Rating:
3.0

Did not initially pick this location. I had picked a closer location but was told last minute that I had to pick up at this location, which was an extra 30 minute drive. I was told the difference in the truck size would be covered as well, but I had to pay the difference at booking. Was very disappointed, since I reserved at the other location weeks in advance.

James H 
Rating:
5.0

Customer did not leave a comment.

Louise N 
Rating:
5.0

Customer service and equipment was awesome and don’t think it could be any better for the next customer

Wallace F 
Rating:
4.0

Customer did not leave a comment.

Bruce C 
Rating:
5.0

Customer did not leave a comment.

alexandra c 
Rating:
5.0

Customer did not leave a comment.

lavern d 
Rating:
5.0

Great service.

jennefer s 
Rating:
4.0

No issues, satisfactory service

ray w 
Rating:
5.0

Awesome service as always

Bobby S 
Rating:
5.0

When you're out in the middle of nowhere it's nice to have a drop off location near by. This one was a little further away that I had expected but beats driving an hour back into the city

John B 
Rating:
5.0

Customer did not leave a comment.

Lyrik H 
Rating:
5.0

Nothing. Don was professional and made renting easy over the phone.

mark a 
Rating:
4.0

Good customer service. Helpful as he could be over the phone.

Michael F 
Rating:
5.0

Customer did not leave a comment.

Nancy L 
Rating:
5.0

Customer did not leave a comment.

Kim H 
Rating:
5.0

Customer did not leave a comment.

Bobby S 
Rating:
5.0

Customer did not leave a comment.

Robin R 
Rating:
5.0

Great service!!

shandra r 
Rating:
4.0

Customer did not leave a comment.

lance r 
Rating:
5.0

Just keep doing what your doing. I found the people excellent to deal with in Sangudo and in Red Deer.

james s 
Rating:
5.0

The best experience I have had with an company so far,I have no complaints and would work with them any time again.

Donald R 
Rating:
5.0

I could not recommend anything any better. I was taking care of very well by Don,And he answered any questions I needed answered it made my move is so much easier and I will be recommending mini mini people in the future

Bobby S 
Rating:
4.0

Customer did not leave a comment.

Albert S 
Rating:
5.0

Can't ask for better service, Don was so accommodating to all my needs. I will always use him.

Stuart C 
Rating:
4.0

It was a bit tricky to find using GPS. Typing in the address I had on the email form brought me to a spot north of Sangudo. The address texted to me from the operator was correct, but there was a bit of an initial discrepancy.

Emilie S 
Rating:
5.0

Don went out of his way to accomodate me, so happy I have booked two more rentals. Thanks

stuart c 
Rating:
5.0

Customer did not leave a comment.

Amy J 
Rating:
5.0

Don was friendly and gave me easy to follow instructions for drop off. He reimbursed me my deposit very quickly.

Brad L 
Rating:
5.0

Excellent service from Don at the Sangudo location, went above and beyond! Thanks Don!

Andreas W 
Rating:
5.0

Great service!!

Mathew Z 
Rating:
3.0

Customer did not leave a comment.

eugene l 
Rating:
5.0

All went well

colin z 
Rating:
4.0

Customer did not leave a comment.

Nicole J 
Rating:
5.0

Best uhaul experience we have ever had!

Glen G 
Rating:
5.0

The gentleman at SANGUDO was very helpful and even did the paperwork on July 1st so I could puck up the truck the night before. I have rented Uhaul twice in the last 7 months out of Whitecourt and both times the vehicle i reserved was not available at the site I reserved. One time a got a smaller truck and once i got a larger one but had to drive 60km to Sangudo to get it. But both times i was charged the higher rental cost. Even though i was assured i wouldn't he.

DARCY D 
Rating:
5.0

Don in Sangudo was fantastic.

David B 
Rating:
5.0

Customer did not leave a comment.

PATRICIA J 
Rating:
5.0

Amazing Customer Service! I will definitely will use this location again, and recommend it to my family and friends.

Robin R 
Rating:
5.0

was awesome, very covid safe; and courteous.

Colleen O 
Rating:
3.0

Customer did not leave a comment.

Janet M 
Rating:
5.0

Don is a great representation

Melvin P 
Rating:
5.0

Quick and easy, Don went the extra mile to get everything done right and was extremely helpful. Big clean yard and office, easy to get in and out.

Garry K 
Rating:
4.0

Customer did not leave a comment.

chandler l 
Rating:
5.0

Customer did not leave a comment.

David Z 
Rating:
5.0

Customer did not leave a comment.

wayne g 
Rating:
5.0

We have used Uhaul six times in the past. Don was by far the best we have had the pleasure of working with. He was always in contact and only a phone call away if we needed anything. Don was the only uhaul representative to date that has contacted us the day before scheduled pickup to confirm, and reached out during our rental to see how things were going. Would use this location again definitely.

Darryl H 
No reviews have been submitted for this location.

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