Customer Reviews for Five Star Investments LLC
(U-Haul Neighborhood Dealer)

Rating:

1.0

Not happy

Rating:

4.0

After hours drop--off. No interaction with staff

Rating:

2.0

Location didn't have me sign anything or make an agreement on anything. I later got a text saying that I had to bring my truck back to the same location even though I had booked a one way trip. Not recommended. Poor communication all around.

Rating:

3.0

None of the equipment I order with the truck was in there. Also, the trucks driver side door had a HUGE gap and wouldn’t seal properly, so driving down the highway produced quite a draft.

Rating:

5.0

The owner/operator was very polite , accommodating, and understanding even though i showed up late in the day. I would use them again and highly recommend them to others.

Rating:

1.0

Had to do all the paperwork I did online over again, I had to drive out to their yard and hook it up myself. It was shady, almost like a scam. by

Rating:

1.0

There was no one there to returnthe truck to. The phone number provided was a full voicemail. We couldn't speak with anyone and we couldn't speak with anyone at uhaul. The Best you could do was give us call back the next day. This was a highly unsatisfactory experience all the way around. I don't see using uhaul in the future.

Rating:

4.0

Had to change my pick up location due to availability, no big deal. Didn't know the lights were a 4 point harness instead of a 7 point so I had to go buy an adapter and I didn't get the packing paper I ordered because the trailer was at a different location

Rating:

1.0

Very difficult to find. Hardly and signs to verify it was a Uhaul location. No signs to show where office was located. Called earlier and person who answered, answered with "Hello". Not Hello, this is Uhaul, just hello. Had to ask if I was talking to Uhaul. Left Tail light didn't work. Had to load car and take to another Uhaul location. They tried to fix to no avail. Had to off load car and get a different dolly and relaod car.

Rating:

3.0

The haul had graffiti on the rear doors. I had to go find and hookup to the trailer on their lot. Good thing I knew how to do this. When I pulled up by the office I checked the lights and the left side did not work. I then was told to drive to another haul. And have them fix it.

Rating:

1.0

Make sure the employee actually shows up to work and opens when the the truck is supposed to be rented. Had to call the number on the building and got someone that transferred the call to some people yelling at each other in spanish without even acknowledging the caller. This happened twice. Then once someone showed up, they had to obtain all of my information all over again. My move day was delayed by an hour and a half. The most unprofessional unapologetic customer service I’ve ever had.

Rating:

4.0

Fill the tank with gas. It was on a quarter tank when picked up.

Rating:

1.0

I had to change my pickup place which was super inconvenient and out of my way. Then I had requested for a dolly and didn't receive one. Plus tried the sign up app thing and that didn't work great.

Rating:

5.0

Very helpful and friendly staff at this location. Even with a few hiccups regarding the moving blankets they got me going and made everything very easy.

Rating:

5.0

Very helpful, we couldn't get the trailer unhitched, even know he was busy with another customer he came out to take care of it.

Rating:

5.0

I feel like the gentleman was very kind and considerate!

Rating:

2.0

It seemed like I was bothering the gentleman working there. Obviously his "Phone calls" for his primary business were more important to him. He did ask if I needed help hooking up, which I did say no, he pointed me in the direction of the trailer. After hooking up I pulled in front of building as instructed. He then (while still on the phone) snapped a couple of pictures and sent me down the road without checking chain connections or trailer lights. Sub-par U-Haul experience as I am accustomed to the customer service at the St.Peters location.

Rating:

3.0

Did not look like a uhaul location. Door was locked until we tried to enter and then a few minutes later someone came to the door.

Rating:

2.0

There was no signage and difficult to identify. I called to get directions and I was in their parking lot.

Rating:

5.0

Faster return on the deposit that is paid. I’ve been waiting 4 days now.. it didn’t take 4 days to get charged so it shouldn’t take 4 days to be Returned

Rating:

3.0

I was charged for a declined service.

Rating:

4.0

It was raining the day we moved. The truck leaked water on some furniture but no damaged was found!

Rating:

3.0

The place was closed and they had to do online return, so nothing to say about this location.

Rating:

3.0

No one helped my husband life a very heavy trailer up to hitch!

Rating:

1.0

Mass chaos! The lady helping me was new and very nice, tried very hard to be helpful. But the local franchise was a mess. Let's begin with Spanish being the native language spoken. I never heard a word of English at the facility except from the new lady trying to help me. They had the wrong trailer, couldn't figure out how to prepare the paper work. Eventually a supervisor came from another facility, brought the correct trailer and solved all issues....causing a one hour delay in my scheduled departure. I have rented from U Haul many times. I will not use this facility again.

Rating:

5.0

Great customer service!