Customer Reviews for First Impression
(U-Haul Neighborhood Dealer)

99 comentarios

218 E 79th St   Chicago, IL 60619

(773) 994-6266

Horarios de la ubicación

  • Lunes - Viernes:
    9 a. m. - 12:30 p. m. / 1 p. m. - 5 p. m.
  • Sábado - domingo:
    Cerrado

Servicios en esta ubicación:

Contáctanos

(773) 994-6266

218 E 79th St
Chicago, IL 60619

Servicios en esta ubicación:

Horarios de la ubicación

  • Lunes - Viernes:
    9 a. m. - 12:30 p. m. / 1 p. m. - 5 p. m.
  • Sábado - domingo:
    Cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

dewayne M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Roland H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Freddie G. 
Clasificación:
5.0

Limited Supply at this location, Good Luck...

Dorian P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Tashira T. 
Clasificación:
5.0

Excellent, cheerful customer service and dependable, clean equipment. I would highly recommend this location to friends.

clarence M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KALEB D. 
Clasificación:
5.0

Loved the customer service. If ever I need a truck rental I'll definitely go back

TIRETTA S. 
Clasificación:
1.0

Very unprofessional

CAMILIA R. 
Clasificación:
1.0

El cliente no dejó un comentario.

joe C. 
Clasificación:
1.0

I am soooooo frustrated with this place. I returned the rental using the instructions that were given. On my end it was telling me to go the parking lot that I didn't have access to after hours. I had to wait 30 mins on hold to talk to UHAUL just to find out I had BEEN In the right place. I had to find that out from a UHAUL representative that the information given to me and them were different. I then proceeded to find the lock box, for 5 mins I walked back and forth. After 5 minutes of walking back and forth I discovered there was none. In all it took 45 minutes for all of this. The next morning I called into UHAUL at 8:50 for the lock box info. I told them I would drop the key off after work at 3pm. After a couple hours of me being there, a personal called and said the bumper had a dent. First off, I took picture abd sent it to UHAUL, before leaving abd nothing was wrong with the bumper. I had no damages. Second, the car had been sitting there from 8:30pm, and the man didn't check until 1:30. I know for sure those damages are not mines abs I am not liable for any damage after I return it. It was parked on the street next in front of the alley, so anything could happen. I SM not sure if the place damaged the vehicle or some other driving, but I will NIT be held accountable, I went to check on the truck after work and it looked Nothing like I left it. The front bumper was hanging off at a weird angle that you can tell some hit it.

Alecia R. 
Clasificación:
1.0

The truck I rented had garbage in it and did not have the accessories I rented.

Brian C. 
Clasificación:
3.0

Equipment not clean damage to door very loud inside cab from broken passenger door

Kevin W. 
Clasificación:
4.0

I requested 6 furniture pads but did not get them. But I see I was charged for them. And I was charged for a dolly that I did not ask for and also did not receive.

DENISE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTOINETTE S. 
Clasificación:
1.0

El cliente no dejó un comentario.

OLIVIA C. 
Clasificación:
3.0

El cliente no dejó un comentario.

Lois M. 
Clasificación:
3.0

This satellite program leaves much to be desired.

Karega M. 
Clasificación:
1.0

The entire process was horrible and I rented uhaul several times. This time I had to call uhaul 5 times for a one way truck.

Thandi H. 
Clasificación:
5.0

Excellent customer service, and easy to pick up and return!

Ebony G. 
Clasificación:
5.0

They did a great job with my dropoff, especially given that I dropped the vehicle off early.

Deano M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stanley W. 
Clasificación:
5.0

El cliente no dejó un comentario.

jaquisha S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrea G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIELLE S. 
Clasificación:
2.0

I was overcharged. I returned the vehicle yesterday. Furthermore, the vehicle needs maintainance on the tire and the tire sensor, causing it to use more gas than necessary on a fuel-efficient vehicle that uses flex fuel. The alert goes off on the cargo van but it hasn't undergone routine maintenance.

Nina H. 
Clasificación:
5.0

Every thing was quick and easy and I appreciate the timing check-in and out. Great place and very customer friendly

Sicely M. 
Clasificación:
4.0

Should have checked truck out while i was there and given me a receipt then.

Robert R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald H. 
Clasificación:
3.0

When is the money put back on my card

Jolanda J. 
Clasificación:
4.0

The process of getting the U-Haul was a little longer than expected. Verifying was not a smooth process at all but everything else went well.

Charmore N. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCES C. 
Clasificación:
4.0

Just better communication between the employees

Robell M. 
Clasificación:
1.0

Extremely bad and slow service, not sure why but the female that greeted us had a horrible attitude!

William W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Derrick F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ebonie W. 
Clasificación:
2.0

Poor communication and customer service

crystal B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Darrell M. 
Clasificación:
5.0

Quicker response to customer upon entry into the facility.

Elise N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMON E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Faith H. 
Clasificación:
4.0

El cliente no dejó un comentario.

OCTAVIA B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kelly R. 
Clasificación:
4.0

I had a situation and they solve it. THANK YOU VERY MUCH

carmen C. 
Clasificación:
3.0

When I arrived they were leaving stating that my reservation was not in their computer . They went back inside and assisted me and I was on my way

Kanita G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rhonda G. 
Clasificación:
3.0

Be friendlier and client-centered.

Antonio E. 
Clasificación:
1.0

Friendlier customer service and more knowledgeable about the service provided.

monica Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tarita O. 
Clasificación:
4.0

El cliente no dejó un comentario.

Darnell L. 
Clasificación:
1.0

I had to wait 45 mins for the store to open because the person giving me my key was late to work

nashanna A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alvivian C. 
Clasificación:
1.0

I was charged more then I've ever been charged before then I east my money putting gas n the truck I put it exactly right where it was at when I got it an they say I didn't an charged me extra I can't do business like that I would never tell anyone to go to this place I really move people a lot and never been charged this much for right down the street never an always went way further and was not charged that much an I always move on weekends so not ah excuse

tamika P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph K. 
Clasificación:
4.0

Do the same!

Leroy L. 
Clasificación:
4.0

Fast, friendly and informative service. Thank You!

Farris W. 
Clasificación:
3.0

This site needs faster service for check-in and return. I completed the express check-in process online but when I arrived I had to wait for at least 15-20 minutes and I was the ONLY client there! There was an equally long period of time upon returning the vehicle. Additionally, the furniture dolly I had reserved online was not available--a wide dolly to sit wide furniture atop of to more easily move large pieces. The staff person had not even reviewed my online request; I had to ask for the dolly. Then she said they didn't any moving equipment; she gave me the only thing they had, a small dolly for moving small boxes, which was insufficient for moving my furniture. Yet I was charged for what I ordered! She said they had no other supplies. The staff was nice but the site needs to make available what is promised online.

Willie C. 
Clasificación:
3.0

There were no furniture pads at the location, and the supervisor wanted me to go to another location to pick them up instead of them being brought to me. I wasn't feeling that nor the supervisor cursing about "not trying to be an asshole." Kinda unprofessional, especially in a store filled with religious stuff everywhere. The lady who helped me was nice and patient although I was getting a bit irritated by how long it was taking to get in and out. I respected that she made the younger girl go outside to help work on U-Haul stuff, but I didn't particularly need to hear the lecture she gave her about it or the rants about banners not printing out correctly. I felt like some of that could've been handled without customers in the store. But she definitely gave me a break for being 40 minutes late thanks to horrible movers. So all in all, I think we were both about evenly crabby.

Shamontiel V. 
Clasificación:
5.0

Nothing I can find.

Lorraine M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Devale T. 
Clasificación:
2.0

There was a bag of marijuana and blunt in the driver side door that we found after we had already left with the truck. The store had an out to lunch sign on the door we took the van back so we dropped the keys in the drop box and called a few minutes later to let the staff know of the drugs in the van since we did not want to touch them. I was there to pick up the vehicle at 9:00am and they opened the door at 9:05 and then the lady who handles the truck rental got there ten minutes later and we had to wait for her to check the van that had been dropped off the night before. I will never pick up a vehicle from that location again.

Angelia J. 
Clasificación:
5.0

I will use the location as long as I live in the city! Their service was excellent!

Latrice E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paris L. 
Clasificación:
1.0

terrible service.

Mario W. 
Clasificación:
1.0

Very very BAD PLACE TO DO BUSINESS

Teddy S. 
Clasificación:
1.0

Stop allowing these awfully rude & unprofessional people work as a representative/dealer for uhaul

Tirrell L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Donna L. J. 
Clasificación:
5.0

Nice people to do business with and friendly.

Stanley W. 
Clasificación:
5.0

Excellent Service from beginning to end.

Sandra M. 
Clasificación:
5.0

Great service!!!

Sandra M. 
Clasificación:
3.0

I had a little difficulty locating the office. There were no UHaul rental signs anywhere in the window, only a Uhaul van that was parked outside. Once I verified the office, the personel was friendly. She did tell me I was to receive a $15 discount because the gas was less than a quarter of a tank but I dont believe I received the discount on my final bill. Then there was some confusion because I received a phone call two days later asking if I had checked the van back in. Not sure what happened with the communication there at the place.

phyllis N. 
Clasificación:
5.0

The service was great and the location was very convenient.

Tedra D. 
Clasificación:
2.0

El cliente no dejó un comentario.

Briel S. 
Clasificación:
3.0

Nothing everything was done very professionally

Leonard M. 
Clasificación:
1.0

Horrible servicing and extra slow....

LATITIA K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Larmar D. 
Clasificación:
1.0

Processing took too long. There was no one there to return the ban for 10 minutes.

lou B. 
Clasificación:
2.0

Cost too much for a short time of use; too many taxes; OVERKILL!!! I've used Uhaul before with longer time frame and paid less. I WILL NO LONGER USE UHAUL FOR MY MOVING SERVICES.

Earline K. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAKAYA H. 
Clasificación:
4.0

El cliente no dejó un comentario.

STAN M. 
Clasificación:
3.0

El cliente no dejó un comentario.

DERRICK W. 
Clasificación:
5.0

El cliente no dejó un comentario.

willie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

joshua W. 
Clasificación:
1.0

Gas should be in the vehicle. You should be honest in filling out app.

lynell S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward T. 
Clasificación:
4.0

Furniture pads were not ready at the reserved pickup time, so I had to wait 40 minutes.

STEPHANIE D. 
Clasificación:
1.0

El cliente no dejó un comentario.

DEIDRE C. 
Clasificación:
5.0

Wonderful customer service. 10

SONYA H. 
Clasificación:
5.0

The representative was very knowledgeable and friendly.

LISA P. 
Clasificación:
4.0

requested a dolly by phone when I made the reservation-none was given.

mary D. 
Clasificación:
5.0

sorry this so long on our reply, 79th location reps are excellent; they helped us tremendously dealing with the move fro my mothers things 3 times;; please give them more equipment to add to there location, but we did not mind waiting for we like dealing with this location only !!! Thnx Kathy Cooper

COOPER K. 
Clasificación:
2.0

Eliminate truck rental from that locations.

Sharon M. 
Clasificación:
1.0

I hated this service from this location, because they are trying to overcharge me for the gas they claiming I did not put back in the truck. Just too much bull crap and they are rude and think that I am real stupid. It was completely messed up. NEVER AGAIN, NEVER AGAIN.

TANDRA R. 
Clasificación:
5.0

Great!!!!

OSCAR V. 
Clasificación:
3.0

make sure the customer speaks to a person to reserve the UHaul. I made reservations online and they couldn't pull all the info up with the reservation number. They quoted a different price from what I was told; it was all worked out but it was not an "easy in and easy out"

Beverly B. 
Clasificación:
4.0

El cliente no dejó un comentario.

kevin H. 
Clasificación:
3.0

I was scheduled to pick up truck at 9am. I arrived at 8:45am. I did not drive off the lot until 10am. I feel that it was unexceptable for it to take that long to complete paperwork. Also, the couple that came in about 30 minutes after I did left the same time as I did. How does that happen.

FELICA W. 
Clasificación:
5.0

Extend hours beyond 5pm. The staff was very professional and helpful. It was the easiest truck rental I ever experienced, thanks to the agent who handled my rental.

Fard K. 
No se han enviado comentarios para esta ubicación.

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