Customer service was great. However, there are two major issues with this location. 1. The parking is limited because they have large pot hole at the entrance. So they limit how many vehicles can park. 2. They are open 9am to 9pm. If you are returning the vehicle after hours, there is no key drop box. I had to leave the vehicle overnight and return the key when they opened the next morning. This is inconvenient for me because my contract is closed at this point and U-Haul is losing business because another customer can use that truck while I am holding the keys.
Salah H
Customer Reviews for First Fremont Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The location of the U-Haul pick up is very helpful and placed in the right location for the community.
Jonathan TThe location was convenient being right in my neighborhood. The service was quick and easy. The truck was probably the cleanest UHAUL that I have ever rented. Also, the staff was extremely kind and really did make it a smooth process. We will be needing a truck again in a few months and sometimes we rent a few times a year - this will definitely be our preferred spot going forward.
HEATHER WThe truck was dirty on inside in both the cab and the back where you put stuff. The gas tank was on empty. I don't think I should have to worry about stuff like that when I have enough on my mind the way it is. We shouldn't have to sweep out the truck before we can use and also run and put gas in so we don't run out on the side of the road. The sad part about this is that my friend has rented a uhaul like 3 or 4 times in the previous months and the truck was like that every time for him also so we know it's not just a one time deal that's just how they do it at this location and that in my opinion is being lazy and they just don't care. We always give it back clean but I sure in heck am not going to fill the gas tank when it was on empty to begin with. Thank you for giving me the opportunity to tell you this if I had told them I know that nothing would change. Maybe if you tell them they might listen. It's terrible customer service when they can't even do there job. Gracias
Carrie SThe previous renters left a mattress in the truck!!! The truck transmission needs work - it constantly downshifts and revs the engine.
Tim OI rent a U-Haul the manager stole $34.50 from me in cash and my $100 that was for the rental had $34.00 deducted this manager swore to my face that I didn't give him cash money in hand and tried to show me a video that had been edited. I'm know normal Uhaul user and I'm pissed Uhaul corporate office should investigate this Service Store..I will be contacting every legal advocacy agency to address this issue I don't know if this is being done to all elderly black people who are vulnerable or if he just thought it could be done but this will be forwarded to DHS
Derrick DLocation was great. Truck was pretty dirty.
BJORN GActually have equipment available if charging for it. I was charged and there was no equipment
Paris Cyou guys are excellent thanks for helping us
Mulki FSpeedy and considerably appreciable service
Ngoyi BI was very appreciative of how easy the experience was long with how clean the truck was inside and out. I also had a great experience with the gentleman who helped me with the rental process. Very kind and professional!
Kyle JThe drive shaft was making noise. I didn't have to go far, that's why I didn't exchange it .
Rebecca LThe truck was not cleaned at all when I got it. There was dirt all over the floor in the cab, and dirt and garbage in the bed. It was not swept out prior to me picking it up. I also scheduled it for a different location and a different size, and was sent to a different location and got a different size truck then I ordered.
Sienna LThe guy who helped me when I went to pick up the truck was very friendly and helpful.
Nels BHad move to St Paul, given Minneapolis drop off 20 miles away. Staff did not come out to check truck but I left with excess gasoline and clean Will use Uhau again, it was bitter cold and snowing at drop off.
Vicki FI'm upset. The location overcharged be by 20 miles. Then when I returned it the guy said it was never checked out arguing I had to show him my checkout receipt. I have made this trip lots of times and never charged over 60 miles.
KIMYATTA FI would rather not have my location be switched on me at the last minute. And if it does I hate that I have to pay the extra money on the miles. I could have walked across the street to get it but I had to drive 20 minutes out of my way instead.. it also smelled like weed
Skylar BThis is just a small parking lot behind a tiny store. The area was a little sketchy. Drop box was blocked so we could not deposit keys. An employee did come out right after we submitted our return to U-Haul and took the keys.
Jennifer PMore of a liquor store. But adequate parking for the truck. Quick return... just took key.
WILLIAM MThis place is available online to drop off, but when you get there. You arent allowed to drop off here. You wont realize it until after you complete the transaction online, because dropping off the key is the last step and there is a small, worn out sign on the drop off box saying to go to the U-haul on Lyndale.
Spencer PAlways overcharged poor service
Romesha SNo issues. Clean trucks and good customer service.
Benjamin MMake sure dollys and pads are available when ordered
Greta Snone
Tony DPick up location was on Rice St, 3 miles from our house. We had a 9am pick up and the tobacco store, where we were suppose to get our keys, should have been open at 8am. They were not open at 9am and by 9:30, we had called U-Haul twice and they ended up sending us to tp a different pick up location Minneapolis. That was a 25 minute drive. That pick up was easy but now were were 1.5 hours behind on our move in. No apology or offer of any type of compensation for the hassle so before we hung up with U-Haul on our way to Mpls I requested some type of compensation and the woman said she would put in that request. The next day, I noticed we were charged for 14 miles over! WHAT!! YOU sent us the Minneapolis because were were physically not able to get keys at the location right by our house! I called U-Haul and that charge was removed. I asked about our request for some type of compensation and she said the request has been closed because they didn't charge us for the extra 14 miles. Again... WHAT?? I asked to speak to her manager and that man reimbursed us $50. Moving day is stressful. Being behind an hour-and-a-half made it worse and having to ask twice for U-Haul to make it right is frustrating.
Joe FRead above
Greg VLock boxes could use a tune up, difficult to open.
Michael VThe muffler was missing and the truck could be heard from a mile away. I rented a two wheeler for an additional fee and it wasn't included with the truck at the time of pickup. I would not recommend this location or service again.
Jason HThe gentleman running the store was very helpful and nice! However, he didn't ha e a furniture dolly, which we needed. I ended up buying one from Home Depot but would have preferred to rent.
Nicholas AThe reason below average, customer service rep who helped me book the reservation did not suggested me right option and that cost me $100 more than what I suppose to pay.
Vijayamanikandan MThe pick up process is absolutely atrocious
Madison MTerrible experience. The original location where I was supposed to pick up the Uhaul was closed and then I was sent to a different location. To where the employees were not helpful at all. I went from having my Uhaul reserved online for 12:30pm and didn't get my Uhaul until 2pm. When I had booked this since the beginning of the month in December. Ridiculous. Highly unsatisfied. Then I checked the Uhaul back in for drop off through customer service but it wasn't checked in until the following morning. So I was overcharged. Uhaul did not making moving any easier, instead it added stress.
Luis GDo not have an option for counter pickup if counter pickup is not an option offered at the location. Make the mobile return process more intuitive and foolproof so you don't get charged for an extra day and not enough gas when you actually returned it on time with the right amount of gas.
Levi BIt took me a hour and 30 minutes to get the truck and the key. I chose to pick up from the location and the store owner switches it so I can open it using my phone. I was charged 67.00 for my trip. Then they charged a extra $157. This was a Horrible experience and I will never never never refer you guys to anyone of my friends or family again. I run three businesses and you guys will never get my business again.
Sancheze BI was not planning on doing online check in and the U-Haul locations in person checkin wasn't working. The box of the U-Haul did not lock which became very inconvenient when the unit was unavailable because the previous tenants were still moving out and I had to wait 3 days with my stuff in a U-Haul that doesn't lock. Also, the dolly was just laying in there, and it wasn't latched down, we didn't use it, and latched it down ourselves. The U-Haul had very little fuel when I got it, and then still charged me for gas when I returned it with the same amount.
Connor CMaking sure the code to pick up the truck is sent when the confirmation number is sent
JERLEEN DThe UHaul I picked up was on E for fuel, and when I turned it in at the same level I was charged for gas
TREVOR MLet a person know that they are to prerequisite
Andrea MI was unable to pick up my uhaul at 7am due to a system error which caused me to be late for movw out. I couldnt pick it up until 9am.
EMILY MThe cashier told me that he wasn't supposed to be helping me since he needs to watch his store because the neighborhood people steal. It took him an hour to assist me after us being on the phone with two different representatives he finally understood that he had to take me out of his terminal instead of me using a code from the Internet. It was very frustrating and unprofessional. Even if he felt that way I don't think he should've told me that he should've been watching his store from thieves rather than helping me out with the U-Haul. Very disappointing I will never rent from this location and I will never recommend this location.
Toria PI was duped into paying a $14 safe move fee which I declined but somehow ended up being billed for. Last U-Haul I will be renting.
Adam WI ordered furniture pads and they were not in the truck when I picked it up.
Arianna V