This guy was great. More than helpful. Very explanatory.
Isaac D
Customer Reviews for First Class Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only thing that bothered me is when I was there to pick up my uhaul he wasn’t at the location and I had to wait for him to arrive.
Kari MWe was told we could pick up at 0700 when we showed up they didn’t open till 0900 and then the guy said he had a meeting and showed up at 0930
ROBERT SThe equipment supposed to be ready were not ready.
Keihong KGentleman was really friendly and helpful. I cannot remember his name but definitely helpful.
Norma PThey had us wait over an hour an half due to the employee was on lunch when we schedule at two and is the only employee. He was picking up a uhaul. The time slot should not have been available to select if they was not going to be there. My garage remote is left in the truck and no one is able to open it so I am stuck out of my house until Monday. Without food clothes and we have to work in the morning. Very rude and unwelcoming Service. I will never rent from them again. Very inconsiderate and unprofessional.
Sandra OThe proprietor was friendly and efficient. Overall an excellent experience.
Helen CContinue to have vehicles on site for customers need overall great service ????
LUCIOUS MI completed everything myself on my phone as recommended when renting out equipment and prepaid, just needed keys. Gentleman at shop did not know how process worked, was trying to compete a whole new reservation. They did not have dolly or covers/pads there. Was sent to a new location, person did not call or offer any type of assistance with location additional supplies already purchased.
Victor ATook 45 minutes to pick up due to agents slow computer. Agent did not help with hitching or even check the tow dolly to make sure it was rent ready.
CURT BKeep up the great service was on time i would com again if need for uhaul...
jose gIn my personal opinion your representative at this location went beyond his required customer service to ensure that I was taken care of. I will recommend this location to my friends for their uhaul needs.
james bWhen you tell a customer that you will get the bunndled rate and that customer gets charged the full price for the car dollie I don't feel this to be fair.
JESSICA SI was very satisfied Nothing!!!!??
Rosa Dyou're doing great keep the standards.
LUCIOUS MThe fees charged to me over the $11.00 balance are ridiculous. I will never ever use uhaul again
Daniel BAfter i let the renter know that i would need the truck for an extra day instead of just the original 24hr agreement when i returned the equipment he told me that since he did me a favor i "should do something for him" he wanted cash money from me, this guy took $80 from my wife so we "don't get a penalty" i feel this was very wierd and un professional, specially after seeing that we did get charged for the 2 days plus the millage, i don't think i will never ever do bussines here. I will like for some one from corporate to give me a call.
JOEL PMoved to Killeen and dropped off the truck and trailer in Harker Heights. Passed at least 3 Uhaul places on the way to this location. Found that a little odd, is all. Top marks otherwise.
Sara WThe dealer had problems getting the computer program to work on pickup therefore it took some time for us to pick up the trailer
MARK MThe owner was very polite and courteous.
Anita BFirst Class Automotive was outstanding I will definitely recommend this location to my family and friends. Thank you so very much... Sincerely Debra Crain
DEBRA CThe shop was closed when I arrived to drop off even though it was during business hours. I had to unload the trailer myself and when the owner arrived I had to help him move the trailer into place because he wasn't able to do it himself.
MEGAN C