Customer Reviews for First Choice Auto LLC
(Distribuidor de U-Haul del vecindario)

538 comentarios

30497 Potomac Wy   Charlotte Hall, MD 20622
(On Rt 5)

(301) 290-0874

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 6 p. m.
  • Sáb.: 8 a. m. - 12 p. m.
  • Dom.: cerrado
Horario especial
  • 6/1/2022: 8:00 a. m. - 1:00 p. m.
  • 6/21/2022: 8:00 a. m. - 1:00 p. m.

Servicios en esta ubicación:

Contáctanos

(301) 290-0874

30497 Potomac Wy
Charlotte Hall, MD 20622
(On Rt 5)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 6 p. m.
  • Sáb.: 8 a. m. - 12 p. m.
  • Dom.: cerrado
Horario especial
  • 6/1/2022: 8:00 a. m. - 1:00 p. m.
  • 6/21/2022: 8:00 a. m. - 1:00 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Jason W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian B. 
Clasificación:
5.0

Helpful and quick check in for the drop off and basically unhook trailer her self would definitely deal with again if the need arises

Michael E. 
Clasificación:
5.0

Spray some wd40 on the straps of the car trailer, they were very stiff

CODY W. 
Clasificación:
5.0

Outstanding service

RAY S. 
Clasificación:
5.0

I loved the contactless pick up and drop off. This made it so simple.

Cynthia P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN W. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID H. 
Clasificación:
4.0

Friendly staff. Clean vehicle. Ran well. Exactly what I ordered. I had difficulty downloading Google Chrome for return but was not charged with an overage. Appreciate it. Will recommend in future.

GREGORY S. 
Clasificación:
5.0

Having access to a Uhaul car trailer at shop that does car inspections really made buying a used car so much easier. I was able to pickup the trailer then the car, and drop it off for inspection all in one location. I didn't have to worry about getting temporary inspection tags for the car. Thanks for making the process so convenient.

ERIC M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROGER M. 
Clasificación:
5.0

Location difficult to see!

MORRIS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS F. 
Clasificación:
4.0

El cliente no dejó un comentario.

JORDAN S. 
Clasificación:
5.0

There was no one at original facility so another rep went to get the trailer and bring it to me. They also noticed tires were worn and they changed them quickly. Such great care and attention to detail

DAVID V. 
Clasificación:
5.0

Good equipment

John K. 
Clasificación:
5.0

Rita was very knowledgeable and outstanding through the whole process.

MARK L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M. 
Clasificación:
5.0

Great customer service. They went out of there way to help with my hook up. Highly recommend. Thanks

JAMES M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mark B. 
Clasificación:
5.0

Outstanding customer service!!!!! Thank you!

KENNETH B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Howard M. 
Clasificación:
5.0

Nothing more, it was great.

Paul D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID D. 
Clasificación:
5.0

Great folks - great service

scott K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBORAH D. 
Clasificación:
4.0

Ted was friendly and very nice

Robert N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DIANE W. 
Clasificación:
5.0

Everything was fine

DANIEL I. 
Clasificación:
5.0

Thanks Ted! Appreciate First Choice service.

Simon S. 
Clasificación:
5.0

Great customer service!

stephen D. 
Clasificación:
4.0

In Oct '89 i rented my first u-haul trailer. We were travelling from northern MI to eastern NC. In WV, we experienced a flat tire. It was Sunday evening and the local u-haul rental company did not honor, at the time, u-hauls 24 hr road side assistance, so we left the trailer on the side of the road. What else could we do? The next morning, the trailer and all its contents could not be found. That was the last time i rented anything from u-haul.so, i was ner ous and skeptical to rent again, but had no choice. This trip, from Wash, DC to Dayton, OH was uneventful. Im hoping it is because of improved and maintained equipment. Rita, at the Charlitte Hall location was very courteous and helpful, i would defiitely recommend your Charlotte Hall location to anyone. Thanks Rita.

henry S. 
Clasificación:
5.0

Nicest trailer and people I have ever rented from

Rhonda C. 
Clasificación:
5.0

I think that your customer service was great, and the next customer should feel the same way as I did. Great service, thank you.

JEFFERY C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey H. 
Clasificación:
5.0

Ted was very pleasant, professional and helpful. This will be my "First Choice" when I rent an uhaul again! Will definitely recommend "First Choice"!

NANCY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

William B. 
Clasificación:
5.0

Rita was very helpful and a pleasure to work with.

STEPHANIE M. 
Clasificación:
4.0

Can not comment on the customer service as we dropped off after hours.

TIMOTHY V. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
5.0

Fantastic customer service! Great job.

Carl P. 
Clasificación:
5.0

Outstanding customer service. Rita goes above and beyond the call of duty to assist customers. The representative who connects the trailer ensures that all of the lights are working before you leave the lot. They give the you the information required in case you break down or have a flat tire. Outstanding job!

Carl P. 
Clasificación:
5.0

The entire experience was good.

Jeffrey A. 
Clasificación:
4.0

Location was closed for the drop off, but it was easy to find and there was ample space to drop off. No issues.

Donald D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Ariel D. 
Clasificación:
5.0

El cliente no dejó un comentario.

kimberly B. 
Clasificación:
5.0

Ted, the owner really takes pride in his work, checking you out and helping you get hooked up. The Best!

HARRY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

George B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Alan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cathleen M. 
Clasificación:
5.0

Great sevice have used this location before. Staff are great.

JAMES L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joann D. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAULETTE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHANIE M. 
Clasificación:
5.0

The guys that work here very nice guys i would use their u haul when I need it

MONICA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald D. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHEN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RODNEY G. 
Clasificación:
4.0

Have More than one person on site that can process the U-Haul reservations in information.

Jacqueline Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

charles S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey A. 
Clasificación:
5.0

The team at this location were beyond helpful. Your company is blessed to have the ppl at this location as a part of your team.

Dante P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID C. 
Clasificación:
5.0

Helpful advice.

brian D. 
Clasificación:
5.0

El cliente no dejó un comentario.

darlene S. 
Clasificación:
4.0

The woman that helped me was friendly and helpful.

Andrew F. 
Clasificación:
5.0

Great Customer Service

Lawrence K. 
Clasificación:
3.0

Have equipment on hand at time of appointment.

Steve O. 
Clasificación:
5.0

Ted at First Choice provided great service in a pinch after I received an inadequate AT at Clinton Self Storage (Order # 26069704). Ted expertly attached the AT to my truck and ensured the chains & straps were in operating condition. I'd easily recommend Ted to anyone looking for a rental trailer or truck!

Jon H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raymond S. 
Clasificación:
3.0

Maybe have a bigger lot for dropping off trucks. I had a 15 foot truck and I couldn't even drop it off properly because of lack of room.

Cody D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrew T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Joseph J. 
Clasificación:
5.0

El cliente no dejó un comentario.

KELVIN S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cody R. 
Clasificación:
3.0

Well I was charged an extra day after I dropped it off the next day after I used the vehicle. I dropped it off after hours because the location was closed.

Jared M. 
Clasificación:
3.0

Lot too cramped.

Florian W. 
Clasificación:
5.0

Nothing, the lady that checked me was very pleasant. Thank you for the great customer service!

April T. 
Clasificación:
3.0

El cliente no dejó un comentario.

Roger T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benita H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

HOOVER T. 
Clasificación:
5.0

Great customer service at this location!

Kevin K. 
Clasificación:
3.0

I did not get the appliance dolly as I paid for. Was not in truck at pickup. I chatted with Brandon and he said he would check with the place of rental. I of course picked up and returned by iphone. I was disappointed without appliance since I was closing my business and needed to move a pottery kiln.

Vicki K. 
Clasificación:
5.0

First Choice is my First Choice for all my Uhaul needs. Great Folks

Brian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael K. 
Clasificación:
5.0

Prompt, friendly and reliable service! I'll continue to use this Uhaul location for my trailering needs.

John H. 
Clasificación:
3.0

Lower price I ended up paying 400+$ because I was 3 hrs later on return I was quoted $249 for truck an $45 for insurance in person an when I went for truck ended up being way over what quote was an they said was because I was paying cash an I had to pay cash because computer would not take my card an I needed the truck to move from one state to another They said I would get 100$ return fee when I drop truck off was told as long as I drop truck off on Saturday with a full tank of gas I would get that back I only got back $31 an if my truck was due back at 2 pm they were closed by 12pm an I had a reserve for 4pm an went in to pick up early an they told me as long as it was turned in by Saturday I inform them there was no way I would get to my destination by 2pm had to wait for help to come for my vehicle to be put on trailer because Uhaul rental did not have one I could rent my vehicle is a 4x4 an all they had was a tow dolly which I can not use I feel I was treated unfair an I want that money back

rachel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TED D. 
Clasificación:
5.0

Nothing everything was great the trailer was clean and very well kept up the lady were I got it was super nice

LYNNE H. 
Clasificación:
3.0

Google directions were not quite accurate. It took a few minutes to locate the place. The place wasn't as inviting as the drop off location.

Ivory J. 
Clasificación:
2.0

The husband called me an ASSHOLE. Wife was pleasant. He forgot to put the rented dolly in the uhaul trailer. I made a utirn after 10 minutes drive and he had to wait for me. He was yelling when I got to him saying “you hung up on me!!, my wife thinks I hung up on you”. I also just found out that the store he sent me to double charged me fo the pickup ball hitch; I wad charged $56.00. It actually costs $26.00. Ironically, I tipped $10, after he hooked the uhaul trailer to my truck. Again the wife who drew up the contract was very professional.

Lucky A. 
No se han enviado comentarios para esta ubicación.

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