Comentarios del cliente para Finish Fine Motors

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Finish Fine Motors

Grado total:

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Kevin T. en

Grado:

Upon booking I accidentally transposed 2 #'s on the phone # therefore I did not receive the message that my pickup location had changed until I arrived at my intended pickup in Bolton. they had no clue about my reservation but did give me a # to call and I was told the pickup was now in Concord another 20 minutes away total 40 minutes from my house. If someone had used my e-mail address which was also provided , this could have been avoided.

Nomesio D. en

Grado:

El cliente no dejó un comentario.

Collins B. en

Grado:

Location was fine and easy to get to. Truck was clean and easy to identify. However, the online pickup process was frustrating. I spent 30 minutes waiting for approval, and then another 20 minutes trying to get a hold of customer service to rectify why the approval was taking so long; online chat received no response either. When I finally spoke to someone, the solution was to refresh the page. Almost an hour wasted of my day. Dropoff process was much smoother.

youngjin L. en

Grado:

El cliente no dejó un comentario.

ZHONGBAO L. en

Grado:

El cliente no dejó un comentario.

Justin K. en

Grado:

The 24/7 pick up was the most ridiculous service I have ever used. We ended up getting stuck in the parking lot trying to figure out not only how to get it to work, but we also sat on the”waiting approval” page for over 20 minutes and overall it took about 45 minutes from arrival until we actually got the key for the U-Haul. It felt like an escape room that I didn’t want to play. In addition I had requested a different pick up location and the day before they changed my order to this location which was 45km away from where the items that needed to be moved were. I called this location 3 times to see why this was changed and if there was not a closer one and nobody even bothered to answer the phone. Overall a really disappointing experience and I would never recommend.

Dino B. en

Grado:

Only thing I would suggest is maybe changing the mobile pickup process to be quicker.

Ryan W. en

Grado:

I need someone to contact me! My experience cost me 2 days of no sleep. This is the second time this location has ruined my experience.

Mila E. en

Grado:

First and last time using Uhaul self-service truck share service. 1. Truck was in the wrong location from what I have booked and was confirmed in the confirmation email. 2. Pads and utility dolly were missing. You still charged me $7 for the utility dolly after a representative assured me I will not get charged for the missing equipment. 3. The owner of the shop called the next day and stated there was damage to the truck. I immediately drove to the location to find the truck parked at the same spot I left it the previous day without any damages. When asked the owner he waived me off by saying he called the wrong person. For some reason he did not think it was necessary to call me back and let me know of the error, making me worry and come all the way to the shop! Very disappointed...

Garett Z. en

Grado:

El cliente no dejó un comentario.

Koushan F. en

Grado:

El cliente no dejó un comentario.

Salvatore C. en

Grado:

Be better prepared for the mobile check in process and give yourself more time.

Shahbaz P. en

Grado:

El cliente no dejó un comentario.

Jamileh A. en

Grado:

El cliente no dejó un comentario.

O'Neil M. en

Grado:

1. I booked on the app, the locations computer froze and was able to access my booking. 2. The location had to call a supervisor to do the booking manually over the phone. 3. They billed me incorrectly by charging me $15 for Safe Move coverage after i signed a document to decline it. 4. I called customer service to return the $15 and they said someone will call me in three days. I had a horrible ecperience in my previous booking a few months ago so i asked to speak with a supervisor. I also told the agent i will call my card company and claim this is an incorrect transaction. The agent said I can do whatever I want to do. He then placed me on a hold for over 15 minutes. 5. The agent finally came back on the phone and told be the region manage approved the refund of the amount within 3 - 5 bus days. I think there should be a review of how clients are treated and spoken to when refund or issues like this are brought up. Refund reference number: 2154357

Oleksandr F. en

Grado:

El cliente no dejó un comentario.

Angus R. en

Grado:

My issues were not with this location, they were with U-Haul themselves, and this review system does not allow me to rate my experience of U-Haul's communications directly with me, which were not good.

Saad B. en

Grado:

Let me make it clear that the vehicle was taken was of U-haul standards with no issue, however it is the location that was terrible. I took the vehicle by booking through 24/7 app for 24 hours and received a call in the morning from the staff or owner of the location literally threatening me to return the car as it is been booked at his end which is very unprofessional, I hope U haul takes appropriate actions on the location agent

Mehran A. en

Grado:

It took me 30 minutes to get the car. It seems the person was not trained properly and didn't know how to process it. I rent the car for 1 hour and just drove 25 km but he sent me a bill for 95 km. I called them and they fixed it. But as overall I expected more from a company as u-haul.

Pither T. en

Grado:

I used the app, but it doesn't work properly. I tried so many time to upload my picture without success. It was only possible using the website. I guess the app need some improvement.

Christos G. en

Grado:

After my card was rejected I went inside the store to resolve the issue. The gentleman there was polite and nice. However, after a call with someone (from the central office I presumed) he ended up giving me the keys saying that I was fine to go. I ended up leaving the location with the truck only to find out later that I was driving a truck without contract because it was unpaid. I talked with a lady (Helen) on chat who told me that I had to return the truck because it could be reported as stolen. That was despite the fact that I had told her the exact location of where I was keeping it. I was half way through loading the truck at that time. I explained that I would go to the location to finish the process after I load the truck but she kept insisting that I need to return the truck. I left the conversation and I called support. Another lady there fixed the issue in under two minutes. She got my card number, the card went through and everything was resolved. The issue was not with my card as my bank clarified. This experience has really put me off.