Customer Reviews for Fife You Store It LLC
(U-Haul Neighborhood Dealer)

612 reviews

4509 20th St E   Fife, WA 98424
(On I-5 Between exit 136 and exit 137)

(253) 922-0976

Office Hours

  • Mon-Sat: 9 am–5:30 pm
  • Sun: 10 am–2 pm

Services at this Location:

Contact Us

(253) 922-0976

4509 20th St E
Fife, WA 98424
(On I-5 Between exit 136 and exit 137)

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5:30 pm
  • Sun: 10 am–2 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

It's a storage place so it locks the gate. Being able to return the vehicle anytime would be nice

Ramon T 
Rating:
5.0

Customer did not leave a comment.

Lori E 
Rating:
5.0

Customer did not leave a comment.

James L 
Rating:
5.0

Customer did not leave a comment.

Cynthia G 
Rating:
4.0

Customer did not leave a comment.

Trisha D 
Rating:
5.0

This location always goes above and beyond. Love working with them

Michelle T 
Rating:
5.0

Customer did not leave a comment.

Ranjodh S 
Rating:
5.0

Customer did not leave a comment.

Benjamin R 
Rating:
5.0

Customer did not leave a comment.

Sierra H 
Rating:
5.0

Great customer service as usual. Quick and very convenient.

Chalet N  |  Reservation 
Rating:
5.0

Customer did not leave a comment.

Jesse A 
Rating:
4.0

Customer did not leave a comment.

Michaela T 
Rating:
4.0

Customer did not leave a comment.

Steven S 
Rating:
5.0

Customer did not leave a comment.

Jason s 
Rating:
5.0

Customer did not leave a comment.

Regina B 
Rating:
5.0

Patty and Shelly are awesome. Everything went great. Thank you ladies, you've always been so helpful.

KEN S 
Rating:
5.0

Cleanliness of the interior of the vehicle needs to be improved.

Sung B 
Rating:
5.0

Shelly was amazing!

Chauncey G 
Rating:
5.0

Service was efficient and speedy. Left the customer with confidence that the ride would be without any issues.

Dan R 
Rating:
5.0

Customer did not leave a comment.

Sang L 
Rating:
5.0

Customer did not leave a comment.

Bruce B 
Rating:
5.0

Very friendly and professional service.

Sean R 
Rating:
5.0

Excellent

Aura G 
Rating:
5.0

Every good service

SAMNANG K 
Rating:
4.0

Customer did not leave a comment.

Donna B 
Rating:
5.0

Customer did not leave a comment.

Andrew P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth J  |  Overall Experience 
Rating:
5.0

Free donuts!

Ernest L 
Rating:
4.0

The rental agent was very polite and efficient

karen l 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA L  |  Overall Experience 
Rating:
5.0

The gentleman working when I picked up and returned the truck was very accommodating and made the rental process easy.

Matt W 
Rating:
5.0

Customer did not leave a comment.

Derek D 
Rating:
5.0

the representative was professional and kind because I had a wheel chair, so I didn't have to get out of my car.

Nancy B 
Rating:
5.0

I would use and recommend Fife You Store It to everyone. I have used many different storage companies and this by far has been the most pleasant and convenient by far. Everyone in the office is so kind and willing to assist you when necessary. The facility is clean and very easily accessible. If I ever need storage again, I would hope to only come back to Fife You Store It!

JADE S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andre C 
Rating:
5.0

Customer did not leave a comment.

Ben H 
Rating:
5.0

Beautiful people whom own this company. GOD BLESS MS. PATRICIA.

Leonard S  |  Overall Experience 
Rating:
5.0

Thank u for the equipment it made are move so much easy

Eric e 
Rating:
5.0

Customer did not leave a comment.

Alisha K 
Rating:
5.0

The customer service is always excellent. I have rented from this location several times. They are always do accommodating.

CAROLYN S 
Rating:
5.0

This storage unit offered everything we needed and was very convenient. The staff was always professional, friendly and helpful.

Mitchell C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eun J  |  Overall Experience 
Rating:
3.0

You all are doing a good job.

EILEEN J 
Rating:
5.0

Brandon was absolutely phenomenal!! He was kind and willing to help me even though I went to the wrong location first and showed up late. Absolute top tier service!! Thank you!

Arisa M 
Rating:
3.0

Passenger door had lock torn out. Not secure area.

Marcia K 
Rating:
5.0

Thank you.

Jared L 
Rating:
3.0

The service of the lady clerk from behind the counter & over the phone was exceptionaly good . However the mechanical aspects should be of far more importance than the cosmetics of the vehicle. I say that because the truck started to fail as soon as I hit Salt Lake city Utah.The transmission began to slip sevearlley Upon pulling the dip stick it revealed why. Next to no transmission fluid at all. It did not have a leak nor was it ever over heated,it just simply had inadequate volume. I took it upon myself to purchase a gallon of proper transmission fluid and bring it up to level of which helped but did not completely cure it's slip. Not until a service man showed up & added a bottle of "stop slip" to the transmission did it become road worthy again. The service man was polite and courteous.I had to spend $30.00 extra dollars out of my pocket for the transmission fluid and just so happen to contract COVID 19 from having been stuck on the side of the road in a down town portion of Salt Lake city because of the transmission issue not to mention losing half a day traveling time. So how satisfied do you honestly expect me to be over all? Great people, great service, but piss poor mechanical maintenance in my experience as well as a $30.00 extra expenditure out of my pocket which never should have happen and do I even need to remind you why I contracted COVID 19 from having to be isolated in Salt Lake city?! Thanks.

JAMES R 
Rating:
5.0

Customer did not leave a comment.

Tim C 
Rating:
5.0

Staff was always helpful and pleasant to work with. Property was always clean. I would highly recommend Fife You Store it.

JUSTIN W  |  Overall Experience 
Rating:
5.0

UHaul has the best customer service. This says a lot in 2022 where customer service as a whole has declined from prior years in most businesses. Quality of people in CS are really helpful and effective in their jobs. Keep it up! Good example for other businesses struggling with hiring and maintaining good employees....

Doug K 
Rating:
5.0

Customer did not leave a comment.

Leona S  |  Overall Experience 
Rating:
5.0

We were impressed by the security and clean appearance of the facility. The staff is friendly, helpful and courteous, and easy to do business with. Our 18-month rental with Fife You Stor It was a very pleasant experience.

DOUG K  |  Overall Experience 
Rating:
5.0

Very friendly and awesome customer service! Very helpful and informative. Everything was ready on time, and the truck was ready to go. This location is the best one I've rented from so far.

Valessa F 
Rating:
5.0

That 10 footer really had some get up and go! Great vehicle, very helpful employees on both ends of the trip. Very satisfied! Vance Wing

Vance W 
Rating:
5.0

Employee was very helpful, kind, polite, and professional .

Elizabeth H 
Rating:
3.0

Not because of the location or the people. The staff were very professional, empathetic, and helpful. Our dissatisfaction w/ U-haul was the booking process in place and the fact that we did not receive the truck we expected. The end result was a $9,500 moving expense incurred by me. Again, the staff at the Fife location in every interaction whether it be by phone or in person were fantastic!

Connie W 
Rating:
5.0

Staff was very professional and handled everything with ease. The unit and surrounding areas are kept very clean

Janis S  |  Overall Experience 
Rating:
5.0

The person helping us was the one of the nicest people we have met. She helped us out and made sure everything was perfect.

taylor Y 
Rating:
5.0

Customer did not leave a comment.

YOLANDA M 
Rating:
4.0

Customer did not leave a comment.

Mike K 
Rating:
4.0

Customer did not leave a comment.

robert e 
Rating:
4.0

Waaay too expensive. Could have rented the same truck from Home Depot for half the total price. Lower your milage rates. I won't be using Uhaul again

Randy M 
Rating:
5.0

Fife You Store It is my favorite location to rent a truck. The ladies in the office are so friendly and helpful! I feel safe here and can leave my car in their gated lot during the day while I use the truck.

Shelley K 
Rating:
5.0

Customer did not leave a comment.

Mulenga M 
Rating:
5.0

Customer did not leave a comment.

Christina C 
Rating:
5.0

Customer did not leave a comment.

Robert S 
Rating:
5.0

Customer did not leave a comment.

Amity S 
Rating:
5.0

Customer did not leave a comment.

Jen O 
Rating:
4.0

U-haul needs better trucks, Doing a cross country Tow from Orlando to Tacoma, Was a bit scary! The stirring wheel, Tires was a bit shaky, I felt like the aliment was off on the vehicle. I kept on being pulled to another direction. The high beams was to low, windshield wipers broken, was not replaced before renting truck out. The battery went out, the radio would not turn off so the battery went out. I was not please about this rental. for the amount of money that was spent. When towing I would recommended using a 4X4 truck. using a U-haul was not helpful.

Michelle C 
Rating:
5.0

Customer did not leave a comment.

Leslie A 
Rating:
5.0

The truck pulled to the right and the right tire was bald. Not safe

Josh M 
Rating:
4.0

When vehicle is checked out and rented a checklist needs to be done with a walk-through with the owner or whoever rented it

Juanita M 
Rating:
5.0

Customer did not leave a comment.

Janel M 
Rating:
5.0

To much to do when returning the truck with your phone sending location did not work

Nicole M 
Rating:
5.0

Great storage area and awesome staff never had any troubles.

Yennier H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maya M 
Rating:
5.0

Reduce prices it’s tuff out here

Gilbert M 
Rating:
4.0

Customer did not leave a comment.

BONNIE M 
Rating:
5.0

Everything was explained regarding the rental. It went smooth and easy.

Billie M 
Rating:
5.0

Customer did not leave a comment.

TRUNG N 
Rating:
5.0

thank you for everything

Nadezhda N  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian L 
Rating:
5.0

Customer did not leave a comment.

Rick M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEILA C 
Rating:
5.0

Customer did not leave a comment.

Paul D  |  Overall Experience 
Rating:
1.0

Your communication system is messed up !!!

DEONDRAY E 
Rating:
5.0

Customer did not leave a comment.

STEVEN R 
Rating:
5.0

Customer did not leave a comment.

Pamela S 
Rating:
5.0

The cabin filter needs changed in the truck. 2 hours into our drive we had to keep windows open for fresh air because we were so congested.

Patricia H 
Rating:
4.0

Customer did not leave a comment.

Jonathan D 
Rating:
5.0

The customer service was excellent! The van was a little dirty but performed perfect. Thank you!

Becky H 
Rating:
5.0

Customer did not leave a comment.

Randy F 
Rating:
5.0

Stuff we always friendly and helpful when we would speak to them. Our stuff was secure and when we retrieved everything, nothing was missing or moved.

Amy D  |  Overall Experience 
Rating:
4.0

Very small after hours return lot...especially for a 20 foot truck.

Matthew R 
Rating:
5.0

Great customer service and efficient.

JUNYOUNG B 
Rating:
3.0

Customer did not leave a comment.

Ginette T 
Rating:
5.0

All good

Dixon M 
Rating:
5.0

Nothing

TAMMIE V 
Rating:
3.0

I showed up after hours and still haven’t seen how they handle the condition of the truck and if they might try adding some bogus cleaning charges. I might come back and change my rating it all depends on how honest this owner is and how they interact with me.

Rudy P 
Rating:
5.0

Customer did not leave a comment.

Gloria R 
Rating:
4.0

Everything was great!

Lawrence B 
Rating:
3.0

Customer did not leave a comment.

SUSAN T 
Rating:
5.0

The manager was GREAT! Ive used UHaul several times and she was by far the friendliest, easiest to work with and competent!!

ROBERT J 
Rating:
5.0

Super friendly guest service!

James L 
Rating:
5.0

I was completely satisfied with my storage experience at Fife You Store It.

Scott F  |  Overall Experience 
Rating:
5.0

I held this storage facility for 2 years I never had any issues with staff or the 2 units I had. I moved from a small unit to a bigger unit and staff worked on it as quickly as they could when one was ready. Thank you for your great service.

Angie G  |  Overall Experience 
Rating:
5.0

Staff was very friendly and helpful. I also never felt uncomfortable going there by myself whether to add or pick something up from my unit. Facility and area were always kept clean. I would definitely recommend this to anybody needing a storage unit.

PATRICIA H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H 
Rating:
5.0

Really convenient location I great place nice and secure

Donald W  |  Overall Experience 
Rating:
5.0

Awesome services

HENRY J 
Rating:
5.0

Customer did not leave a comment.

JIHYUN Y 
Rating:
5.0

Person working there was fantastic. Very nice, professional, helpful and friendly. Would choose this location to rent again based on just how nice she was. Thank you

Marla G 
Rating:
5.0

Kelsey was exceptional! She went above and beyond in customer service in helping me pick the right supplemental equipment for our move, she helped us with the pickup time, drop off location and timing, just awesome. Keep up the quality customer service, Kelsey!

JENAI B 
Rating:
5.0

Excellent experience

Alan H 
Rating:
5.0

Everything about Fife You Store It was great.

DANIEL L  |  Overall Experience 
Rating:
5.0

Great staff

Krystina H 
Rating:
5.0

Customer did not leave a comment.

ELENA L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALLEN J 
Rating:
5.0

Customer did not leave a comment.

Jonathan M 
Rating:
5.0

Na

Israel H 
Rating:
4.0

Customer did not leave a comment.

steve l 
Rating:
5.0

The woman who checked me out at the counter was phenomenal. I had such as terrible experience once you all took my money. You changed my truck size to smaller, changed my location- twice, and then tried to change my time and not compensate me per your guarantee. She literally saved Uhaul a flaming review and would be the only reason I would even attempt to rent a uhaul again. Absolutely stellar customer service!!

J D 
Rating:
5.0

Thank you for stress free exercise during the stressful day!

IRINA M 
Rating:
5.0

I wasn’t able to utilize the storage due to being in the hospital.

Adalberto S  |  Reservation 
Rating:
5.0

Service personnel provided gracious service

CINDY R  |  Reservation 
Rating:
5.0

Very friendly and helpful staff! Appreciated the discount on first month of storage unit rental.

Lauren G  |  Reservation 
Rating:
5.0

Service was great, the person that got everything all setup was very helpful and polite! Thank you

Seth J  |  Reservation 
Rating:
5.0

The lady at the front desk was very helpful very energetic I got a positive vibe from her she help me and my roommate out and It couldn’t Of gone more smoothly

Samuel N  |  Reservation 
Rating:
5.0

We rented the facility for only a month, but it was a perfect solution to our dilemma. Thanks for renting for a month. Very helpful. Janet Stump

JANET S  |  Overall Experience 
Rating:
5.0

Although we only used the storage unit for a few months, the facility was clean and secure. The office staff were extremely helpful and accomodating. I would use Fife You Store It again.

Colin G  |  Overall Experience 
Rating:
1.0

Not standard M/O. Twice missed billed for storage fees. Was refused copies of notices even through I informed manager I didn’t receive notices. Inconsistent method of sending invoices. Invoice errors

JACKIE J  |  Overall Experience 
Rating:
5.0

Great location, clean, secure, and great team in the office! Patty the Manager is the best!

KELLY P  |  Overall Experience 
Rating:
1.0

Bad service

Charles S  |  Reservation 
Rating:
5.0

Very satisfied w/my experience. Would do business with them again.

Carlin R  |  Overall Experience 
Rating:
5.0

Clean, quick and easy rental process, friendly people.

Leta M  |  Reservation 
Rating:
4.0

I had my things in y ok u storage facility for almost 5 yrs and during that whole time, the owner and staff were great!

JANICE L  |  Overall Experience 
Rating:
5.0

Had no issues here and reasonably priced.

ISAAC M  |  Overall Experience 
Rating:
5.0

Always clean and maintained. Best value out there. Staff was always nice and helpful! Thank you.

JANELLE Z  |  Overall Experience 
Rating:
5.0

Best temp storage I ever used

CHUCK H  |  Overall Experience 
Rating:
5.0

Very friendly and helpful the customer service thank you so much 😊

ELIZABETH O  |  Overall Experience 
Rating:
5.0

The Lady was very helpful. e did get charge 6.95 twice but we only wanted one unit. Thank You Alice Bogue

LARRY A  |  First Impressions 
Rating:
3.0

Clean facility, nice staff

Privacy R  |  First Impressions 
Rating:
3.0

Clean facility, nice staff

Privacy R  |  First Impressions 
Rating:
3.0

Clean, secure facility, nice staff Easy to get yo storage unit

Privacy R  |  First Impressions 
Rating:
5.0

Easy reservation process..Very inexpensive for the size of unit we got, compared to others in the area. Great customer service at counter. Totally recommend!

DIBIASE E  |  First Impressions 
Rating:
5.0

Easy process, friendly staff, great rates.

Privacy R  |  First Impressions 
Rating:
5.0

Smooth processing - great customer service. Highly recommended.

Privacy R  |  First Impressions 
Rating:
5.0

Location is very convenient. Unit was assigned quicklyreceipt was emailed promptlyoption to pay online.

Privacy R  |  First Impressions 
Rating:
3.0

Clean, Staff was friendly, easy setup

Privacy R  |  First Impressions 
Rating:
5.0

Clean efficient professional both truck rental storage rental We`re handled quick politely.

Privacy R  |  First Impressions 
Rating:
5.0

Great and timely service on Sunday. Highly recommended.

Privacy R  |  First Impressions 
Rating:
4.0

desk clerk very helpful and offered any and all incentives since the size storage unit i wanted wasn`t available so he was very accomdating.

Privacy R  |  First Impressions 
Rating:
1.0

Unit seems to be smaller than 5 x 10. Lock mechanism is flimsy and unit could easily be broken into.

Privacy R  |  First Impressions 
Rating:
4.0

Both locations did very well.

Privacy R  |  First Impressions 
Rating:
5.0

Clean, neat space and customer service was really great. She answered all of my questions!

Privacy R  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

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