Customer Reviews for Fiesta Tapatia LLC
(U-Haul Neighborhood Dealer)

887 reviews

335 N College Ave   College Place, WA 99324

(509) 522-8231

Location Hours

  • Mon-Fri: 10 am - 7 pm
  • Sat: 9 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(509) 522-8231

335 N College Ave
College Place, WA 99324

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 7 pm
  • Sat: 9 am - 6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing they were perfect

DYLAN N. 
Rating:
1.0

At drop off, even though the business was scheduled to open at 10am, nobody was there to receive the key. A half dozen customers were waiting outside on the porch.

JANET ANNE GRACE A. 
Rating:
4.0

Could not get the app to work on check out , tried over 30 times to get it to accept my odometer reading pictures. Gave up and left keys in drop box

Kevin D. 
Rating:
4.0

Customer did not leave a comment.

Jennifer F. 
Rating:
3.0

Have the owner open his store on time. He was 15 min. Late. Multiple delays picking up the truck, took 45 minutes. Dropping off went smoothly because a second clerk was present. I have used this location before. Will probably go to another location in town before going back to this location.

ROBERT N. 
Rating:
5.0

Customer did not leave a comment.

RUBEM G. 
Rating:
5.0

Customer did not leave a comment.

JON B. 
Rating:
5.0

Customer did not leave a comment.

Sarah W. 
Rating:
5.0

The check-in and return process was very smooth with the APP

Anne-Marie B. 
Rating:
5.0

Great staff!

KARLA R. 
Rating:
4.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Don't cancel my reservation at the last minute.

David S. 
Rating:
5.0

Customer did not leave a comment.

ALMA D. 
Rating:
5.0

Customer did not leave a comment.

AIDAN H. 
Rating:
5.0

Customer did not leave a comment.

MIGUEL J. 
Rating:
5.0

Customer did not leave a comment.

DENNIS W. 
Rating:
3.0

I dropped off after hours and did not meet staff, though did call the next day to verify receipt of the equipment and the person I spoke to was friendly and professional

KATHRYN ANNETTE M. 
Rating:
3.0

It was 100 miles round trip to pick up trailer from this location.

MICHAEL L. 
Rating:
5.0

It wasn't clear on where to put the lock after I used it for mobile pickup.

Cheston B. 
Rating:
3.0

Facility was scheduled to open at 10 AM and did open until 10:15, setting everything scheduled back. Wash the windshield on the truck, I had a hard time seeing out of it. The truck speedometer was off 3 mph (read 60 mph at an actual speed of 57 mph), which in turn increased the mileage I had to pay for..

SCOTT M. 
Rating:
5.0

The truck had been rented multiple times during the time before I picked it up. The manager at the location was exceptional in service. There was a windshield wiper missing, and there was not a ramp, which I didn't realize until loading the truck later in the day. The slots for the ramp were there, but the ramp was not attached. Not sure if this is standard or not. This location has been amazing to work with!

NANCY B. 
Rating:
4.0

Customer did not leave a comment.

MARGARET H. 
Rating:
4.0

Customer did not leave a comment.

Brian S. 
Rating:
4.0

Very kind and convenient

RONALD DAVID B. 
Rating:
4.0

Customer did not leave a comment.

CURTIS A. 
Rating:
5.0

Customer did not leave a comment.

Wrandoll B. 
Rating:
4.0

They opened 15 minutes late. The person that assisted me was very professional and very thorough in explaining the rental agreement. Was very prompt. On a separate note booking needs to do a better job of making sure booking times match hours of the business. This delayed my schedule 2 hours and put my arrival at 11pm rather than the 8-9pm I planned for.

FRANCIS S. 
Rating:
5.0

Customer did not leave a comment.

BRANDON B. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
5.0

Our reservation was made four days prior to picking up equipment. A few hours before pickup, uhaul scheduling called and moved our pick up location to the next closest location. The pick up time was also charged. Also we had scheduled a six hour rental and that was also changed to four hours.

William L. 
Rating:
5.0

College Place location was ready for our return a day early - was very easy - wish car rental was as easy.

Lorraine M. 
Rating:
5.0

The electronic pickup process took a bit of head scratching to figure out but once through that all went very smoothly.

Dale P. 
Rating:
5.0

Customer did not leave a comment.

WALTER S. 
Rating:
3.0

Customer did not leave a comment.

REBEKAH ROSEANN G. 
Rating:
5.0

Customer did not leave a comment.

DAWN M. 
Rating:
5.0

The U-Haul Web Site should have a more clear link or reference to the need to download and install the mobile app.

William B. 
Rating:
4.0

The reservation rental was available when we got to the UHAUL storage facility. It was well planned and available. Very professional.

CARL N. 
Rating:
4.0

Customer did not leave a comment.

ZACHARY H. 
Rating:
5.0

Customer did not leave a comment.

Lucas D. 
Rating:
3.0

It took us a long time to find the location because all Uhaul locations in Walla Walla and on Google Maps kept taking us to the same location that was incorrect. Once we found where we were going, the process was very smooth.

TIARRA S. 
Rating:
5.0

Incredibly friendly staff!! Went above and beyond to help us fix a problem that we had created!! They were AMAZING and so so helpful!!

TODD C. 
Rating:
5.0

This place was awesome..nice friendly people. Easy to get to and great staff

MELISSA H. 
Rating:
4.0

Customer did not leave a comment.

gloria L. 
Rating:
3.0

Customer did not leave a comment.

RYAN C. 
Rating:
4.0

They were very nice and helpful. Tried to help me save money.

Andrew R. 
Rating:
5.0

The original location, Lighthouse towing, where I attempted to rent a truck, which I eventually cancelled was supposed to be open; it was not. The person who answered the phone was combative and dismissive. And the online system was difficult to use. The people at the location where I rented the trailer (which replaced the truck I intended to rent) were perfect in helpfulness and professionalism. This location is recommended. Due to my bad experience with Lighthouse towing, I am done with UHaul.

JAMES ANTHONY B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL M. 
Rating:
5.0

Customer did not leave a comment.

WAYNE H. 
Rating:
3.0

Customer did not leave a comment.

STEPHEN W. 
Rating:
4.0

Customer did not leave a comment.

COLLEENE BESS M. 
Rating:
3.0

Customer did not leave a comment.

Leigh M. 
Rating:
3.0

Its uhauls fault I had a bad experience. At first they changed my pick up location with out notifying me until I got there. It was supposed to be online 24/7, but the location I showed up at wasnt allowing it on the app and the physical location was closed. I spent 45min on the phone trying to get it sorted out. I finally did. Then I returned my uhaul one day early and wasnt refunded for bringing it back early. Will not ever use uhaul again if I can avoid it.

Tara P. 
Rating:
5.0

No known issue with drop off!

DEMETRIA E. 
Rating:
5.0

Ac on the truck we rented did not work, passenger door did not work. These problems were known of and was not relayed to me upon renting the u-haul did not find out until after getting it loaded with my household stuff. It was a very hot ride as it was 102 that day. Very nice people but very poor situation and nothing was done to try to make that right.

KYLE D. 
Rating:
3.0

Customer did not leave a comment.

SHANE B. 
Rating:
1.0

I had ordered furniture pads and a dolly and the They did not have either. The employer was late to open up which was 10:00am which is ridiculous in the first place. Horrible service!!!

MATTHEW W. 
Rating:
4.0

Great service. Located at a mini mart so you can grab snacks before traveling.

DANE C. 
Rating:
5.0

The owners of Fiesta Tapatia were wonderful. They went out of their way to be helpful. I will definitely recommend them to my family, friends and neighbors when they have a need for a UHaul.

DANIEL H. 
Rating:
5.0

Customer did not leave a comment.

GREG ALLEN H. 
Rating:
5.0

The truck wouldn't let you put fuel in it...so after 2 trys I gave up and had to pay an extra fee for not filling it. Not sure what anyone could have done different. Still pleased with the service at this location.

Nicholas P. 
Rating:
2.0

Was charged for insurance that I didn't request and waited for the store to cash it out which did it happen until the next day

TIMOTHY MICHAEL V. 
Rating:
5.0

Not this uhaul location but the first location i was sent to was closed and waisted an hr of my moving time

KACEE RENEE R. 
Rating:
5.0

Great service. Thanks

BARRY L. 
Rating:
5.0

They are always extremely nice and helpful. I do not know how they could improve.

ALVERN W. 
Rating:
1.0

This has been nothing less than an absolute nightmere seriously first we did not get the correct word code to pick up our truck so we had to wait until monday to pick up we did get an extra day but still we never got to pick up when we needed too ... the hr for pick up was wrong. Then we come to drop off this truck only to find that we need to take it else where because this location only excepts the small tricks not these 26 footers .... and to top it off this hassels cutting into my work schedual renting a damn u haul should not be this damn hard or as much of a hassel

Nicholette B. 
Rating:
5.0

Give a free bottle of pop for the road on UHaul Thank you

GORDON R. 
Rating:
5.0

Nothing !! This place is very friendly , fast , reliable not to mention helpful ... I've been renting uhauls for over 25 years and this was my BEST EXPERIENCE!!

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

WENDY O. 
Rating:
4.0

Customer did not leave a comment.

EMMETT C. 
Rating:
4.0

Customer did not leave a comment.

Jim M. 
Rating:
4.0

Customer did not leave a comment.

KEITH RYAN P. 
Rating:
4.0

Customer did not leave a comment.

RONNIE W. 
Rating:
3.0

the customer service personal was not then we arrived so had to wait for approx 15 min and actually very little interaction.

JUDY ANN S. 
Rating:
4.0

Customer did not leave a comment.

William R. 
Rating:
4.0

Also a store. Held his forgotten lock. Thanks

KELLY R. 
Rating:
5.0

Customer did not leave a comment.

ALAN M. 
Rating:
3.0

Customer did not leave a comment.

JUSTIN D. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
5.0

Friendly,efficient and fast service. In a lifetime of renting Uhauls, the most pleasant experience ever.

GRETCHEN H. 
Rating:
4.0

Customer did not leave a comment.

KELLY R. 
Rating:
5.0

Customer did not leave a comment.

KARA D. 
Rating:
5.0

Customer did not leave a comment.

Christine S. 
Rating:
5.0

Customer did not leave a comment.

Vaughn M. 
Rating:
1.0

I was incorrectly charged and no one will respond to my emails.

Justin R. 
Rating:
5.0

Customer did not leave a comment.

alejandro C. 
Rating:
4.0

Easy reservation and excellent customer service.

RAYMOND H. 
Rating:
5.0

Paul and his wife are always helpful and friendly they always try to meet my Uhaul needs.

Isai C. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW L. 
Rating:
2.0

The facility was closed when I first arrived during the scheduled pick up time. The app was slow to approve my reservation and when I called in, I was on hold for a while. Finally, I decided to try the front door of the facility again, and the attendant was there 15 minutes after my pick-up was scheduled, and I was finally able to get the key. My rental truck then would not start and I had to wait for it to be serviced. While asking your customer service if I would be charged for the extra time, I did not receive an answer, then upon drop-off, the app was trying to charge me extra for going over on time. Overall, a pretty poor and stressful experience.

Kelly M. 
Rating:
5.0

Nice place, store front had all I needed for the trip ahead.

JOSE A. 
Rating:
4.0

Good people, very friendly.

James B. 
Rating:
4.0

Customer did not leave a comment.

Teresa H. 
Rating:
5.0

Customer did not leave a comment.

ANGELINA Y. 
Rating:
5.0

Customer did not leave a comment.

Paul J. 
Rating:
5.0

Customer did not leave a comment.

PAUL MIGUEL J. 
Rating:
5.0

Customer did not leave a comment.

PAUL MIGUEL J. 
Rating:
3.0

Customer did not leave a comment.

Ben P. 
Rating:
3.0

Keep more boxes available

JAYNE L. 
Rating:
4.0

Needed packing blankets ordered them, but none were available

Mary Jo M. 
No reviews have been submitted for this location.

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