It wasn't clear on where to put the lock after I used it for mobile pickup.Cheston B.
Customer Reviews for Fiesta Tapatia LLC
(Distribuidor de U-Haul del vecindario)
College Place, WA 99324
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 10 a. m. - 7 p. m.
- Sáb.: 9 a. m. - 6 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Facility was scheduled to open at 10 AM and did open until 10:15, setting everything scheduled back. Wash the windshield on the truck, I had a hard time seeing out of it. The truck speedometer was off 3 mph (read 60 mph at an actual speed of 57 mph), which in turn increased the mileage I had to pay for..SCOTT M.
The truck had been rented multiple times during the time before I picked it up. The manager at the location was exceptional in service. There was a windshield wiper missing, and there was not a ramp, which I didn't realize until loading the truck later in the day. The slots for the ramp were there, but the ramp was not attached. Not sure if this is standard or not. This location has been amazing to work with!NANCY B.
El cliente no dejó un comentario.MARGARET H.
El cliente no dejó un comentario.Brian S.
Very kind and convenientRONALD DAVID B.
El cliente no dejó un comentario.CURTIS A.
El cliente no dejó un comentario.Wrandoll B.
They opened 15 minutes late. The person that assisted me was very professional and very thorough in explaining the rental agreement. Was very prompt. On a separate note booking needs to do a better job of making sure booking times match hours of the business. This delayed my schedule 2 hours and put my arrival at 11pm rather than the 8-9pm I planned for.FRANCIS S.
El cliente no dejó un comentario.BRANDON B.
El cliente no dejó un comentario.Brian L.
Our reservation was made four days prior to picking up equipment. A few hours before pickup, uhaul scheduling called and moved our pick up location to the next closest location. The pick up time was also charged. Also we had scheduled a six hour rental and that was also changed to four hours.William L.
College Place location was ready for our return a day early - was very easy - wish car rental was as easy.Lorraine M.
The electronic pickup process took a bit of head scratching to figure out but once through that all went very smoothly.Dale P.
El cliente no dejó un comentario.WALTER S.
El cliente no dejó un comentario.REBEKAH ROSEANN G.
El cliente no dejó un comentario.DAWN M.
The U-Haul Web Site should have a more clear link or reference to the need to download and install the mobile app.William B.
The reservation rental was available when we got to the UHAUL storage facility. It was well planned and available. Very professional.CARL N.
El cliente no dejó un comentario.ZACHARY H.
El cliente no dejó un comentario.Lucas D.
It took us a long time to find the location because all Uhaul locations in Walla Walla and on Google Maps kept taking us to the same location that was incorrect. Once we found where we were going, the process was very smooth.TIARRA S.
Incredibly friendly staff!! Went above and beyond to help us fix a problem that we had created!! They were AMAZING and so so helpful!!TODD C.
This place was awesome..nice friendly people. Easy to get to and great staffMELISSA H.
El cliente no dejó un comentario.gloria L.
El cliente no dejó un comentario.RYAN C.
They were very nice and helpful. Tried to help me save money.Andrew R.
The original location, Lighthouse towing, where I attempted to rent a truck, which I eventually cancelled was supposed to be open; it was not. The person who answered the phone was combative and dismissive. And the online system was difficult to use. The people at the location where I rented the trailer (which replaced the truck I intended to rent) were perfect in helpfulness and professionalism. This location is recommended. Due to my bad experience with Lighthouse towing, I am done with UHaul.JAMES ANTHONY B.
El cliente no dejó un comentario.DANIEL M.
El cliente no dejó un comentario.WAYNE H.
El cliente no dejó un comentario.STEPHEN W.
El cliente no dejó un comentario.COLLEENE BESS M.
El cliente no dejó un comentario.Leigh M.
Its uhauls fault I had a bad experience. At first they changed my pick up location with out notifying me until I got there. It was supposed to be online 24/7, but the location I showed up at wasnt allowing it on the app and the physical location was closed. I spent 45min on the phone trying to get it sorted out. I finally did. Then I returned my uhaul one day early and wasnt refunded for bringing it back early. Will not ever use uhaul again if I can avoid it.Tara P.
No known issue with drop off!DEMETRIA E.
Ac on the truck we rented did not work, passenger door did not work. These problems were known of and was not relayed to me upon renting the u-haul did not find out until after getting it loaded with my household stuff. It was a very hot ride as it was 102 that day. Very nice people but very poor situation and nothing was done to try to make that right.KYLE D.
El cliente no dejó un comentario.SHANE B.
I had ordered furniture pads and a dolly and the They did not have either. The employer was late to open up which was 10:00am which is ridiculous in the first place. Horrible service!!!MATTHEW W.
Great service. Located at a mini mart so you can grab snacks before traveling.DANE C.
The owners of Fiesta Tapatia were wonderful. They went out of their way to be helpful. I will definitely recommend them to my family, friends and neighbors when they have a need for a UHaul.DANIEL H.
El cliente no dejó un comentario.GREG ALLEN H.
The truck wouldn't let you put fuel in it...so after 2 trys I gave up and had to pay an extra fee for not filling it. Not sure what anyone could have done different. Still pleased with the service at this location.Nicholas P.
Was charged for insurance that I didn't request and waited for the store to cash it out which did it happen until the next dayTIMOTHY MICHAEL V.
Not this uhaul location but the first location i was sent to was closed and waisted an hr of my moving timeKACEE RENEE R.
Great service. ThanksBARRY L.
They are always extremely nice and helpful. I do not know how they could improve.ALVERN W.
This has been nothing less than an absolute nightmere seriously first we did not get the correct word code to pick up our truck so we had to wait until monday to pick up we did get an extra day but still we never got to pick up when we needed too ... the hr for pick up was wrong. Then we come to drop off this truck only to find that we need to take it else where because this location only excepts the small tricks not these 26 footers .... and to top it off this hassels cutting into my work schedual renting a damn u haul should not be this damn hard or as much of a hasselNicholette B.
Give a free bottle of pop for the road on UHaul Thank youGORDON R.
Nothing !! This place is very friendly , fast , reliable not to mention helpful ... I've been renting uhauls for over 25 years and this was my BEST EXPERIENCE!!MICHAEL M.
El cliente no dejó un comentario.DAVID P.
El cliente no dejó un comentario.WENDY O.
El cliente no dejó un comentario.EMMETT C.
El cliente no dejó un comentario.Jim M.
El cliente no dejó un comentario.KEITH RYAN P.
El cliente no dejó un comentario.RONNIE W.
the customer service personal was not then we arrived so had to wait for approx 15 min and actually very little interaction.JUDY ANN S.
El cliente no dejó un comentario.William R.
Also a store. Held his forgotten lock. ThanksKELLY R.
El cliente no dejó un comentario.ALAN M.
El cliente no dejó un comentario.JUSTIN D.
El cliente no dejó un comentario.JAMES L.
Friendly,efficient and fast service. In a lifetime of renting Uhauls, the most pleasant experience ever.GRETCHEN H.
El cliente no dejó un comentario.KELLY R.
El cliente no dejó un comentario.KARA D.
El cliente no dejó un comentario.Christine S.
El cliente no dejó un comentario.Vaughn M.
I was incorrectly charged and no one will respond to my emails.Justin R.
El cliente no dejó un comentario.alejandro C.
Easy reservation and excellent customer service.RAYMOND H.
Paul and his wife are always helpful and friendly they always try to meet my Uhaul needs.Isai C.
El cliente no dejó un comentario.MATTHEW L.
The facility was closed when I first arrived during the scheduled pick up time. The app was slow to approve my reservation and when I called in, I was on hold for a while. Finally, I decided to try the front door of the facility again, and the attendant was there 15 minutes after my pick-up was scheduled, and I was finally able to get the key. My rental truck then would not start and I had to wait for it to be serviced. While asking your customer service if I would be charged for the extra time, I did not receive an answer, then upon drop-off, the app was trying to charge me extra for going over on time. Overall, a pretty poor and stressful experience.Kelly M.
Nice place, store front had all I needed for the trip ahead.JOSE A.
Good people, very friendly.James B.
El cliente no dejó un comentario.Teresa H.
El cliente no dejó un comentario.ANGELINA Y.
El cliente no dejó un comentario.Paul J.
El cliente no dejó un comentario.PAUL MIGUEL J.
El cliente no dejó un comentario.PAUL MIGUEL J.
El cliente no dejó un comentario.Ben P.
Keep more boxes availableJAYNE L.
Needed packing blankets ordered them, but none were availableMary Jo M.
El cliente no dejó un comentario.Jose N.
El cliente no dejó un comentario.ANDRE EDWARD G.
Great service. I could not have asked for more.FREDERICK J.
Great customer service!KENT H.
They helped fix the mistakes from the pick up location. The pick up location charged the incorrect amount. I think I should get at least half back of the $141 I paidchristina V.
El cliente no dejó un comentario.Marvin V.
Very. Efficient person and friendly.CHRISTOPHER JAME F.
The clerks were not wearing masks and didn't seem to care. The truck was filthy, particularly the windshield. The fuel tank was not as stated, but I thought it was a glitch because of the gauge ( My mistake). No one accompanied me to the vehicle to check on the condition or mileage and fuel gauges. No one check me out upon return. Terrible indifferent services that gives Uhaul a bad name.Lynn A.
no help hooking up or any explanation of how to load a car on the doll. No one was around when I dropped the dolly off at 10:00 am on Thursday morning. Place was still closedMartin N.
El cliente no dejó un comentario.Robert K.
El cliente no dejó un comentario.Brandon A.
The price jumped from $39.95 to $124 why not just advertise the real price of renting the Uhaul and actually using it.WILLIAM WOODROW S.
El cliente no dejó un comentario.GUILLERMO V.
Very helpful.Marillee F.
El cliente no dejó un comentario.STEVEN M.
El cliente no dejó un comentario.Kay Lynn G.
The truck was so dirty inside, it looked like it had been 4 wheeling!!! I had to ask them to clean it out!!! And then I got on the freeway and the trimming of the front windshield came off and was flapping with the wind. Not to mention, the truck was old and beat up. I felt disrespected for being put in equipment like that!!!!ANDRE EDWARD G.
employees dont wear face masks at this locationGRZEGORZ L.